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Sugar Factory American Brasserie - Theatre Box
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Multiple dates available
Mon - Fri 12:00 PM - 4:00 PM50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
Great place to have a drinks and food
Such a great experience celebrating my daughters 14th birthday with 10 of her friends!
Asked for acknowledgment for bday never got it. Stood in lobby for 20 minutes then had to find someone to help us. Reserved outdoor was only given indoor option. No greeter. We ordered food and shakes. Server took the plates and silverware and then brought us food. Bday order was wrong. No drinks yet. Done with food then shakes come then bday persons food. Everyone else was done. Waiter went to get change for $100 and never came back. Had to flag down another person (I assume was the manager) he was very polite and got our change and made sure we were ok. Place was dirty. when you go up the escalator you can see an inch of dust on the light fixtures. Tables were sticky.
Our waiter was the best! She was so sweet and friendly
Experience was horrible waited to be seated for 2 hours and went to check with the host to see how much longer and they said they had already called us wich is not true because we never moved from there. They are so unorganized. We then went to the bar to get a drink and no one even acknowledge us so we left this place sucks and way too noisie
Food was fantastic! I love the alfredo! It is so flavorful and the drinks are delicious!
The food was mediocre at best. It took a very long time
To get our food and our drinks. Our server was nice but she was working behind the bar and waiting tables. Overall, our experience was just fair. I’d recommend spending your time and money at a different restaurant in downtown SD.
Food came before drinks, and few other issues
The ambiance and energy of the restaurant cannot be compared if a party-type real lively vibe is what you're looking for. There's pop music blaring with lots of selfie inspired interior design opportunities- a real trendy spot where lots of thought went into making it unique! It took a while for our server to arrive and once he did, the service was average. I ordered the chicken and waffles and my son ordered the buffalo chicken sandwich with fries. The fries were killer and cooked to perfection! My son also enjoyed his sandwich, but me on the other hand, my chicken was overly breaded and the waffles were dry, not fluffy. I was disappointed. Seems like a place for bar food as the multi-colored sliders and assorted appetizer plates were flying out of the kitchen, and at quick glance, they looked pretty good. I'd go again, but I'd order bar food. The menu and especially the specialty milkshake and dry-ice smoky drinks are pretty pricey, so make sure you have good money with you!
Great as always
Great place , i am coming back ! Great services and food was delicious!
I went with my two friends for a birthday lunch and it was really fun. the food was really good. also the host was really cute.
Overall very good experience fun new ways to drink an alcohol beverage exciting choices of flavor and gourmet dishes that are outstanding
Amazing food and service ...............:...:..::::............
Had a great time. My family loved it and my daughter wouldn’t stop saying how it was the best day of her life. We will definitely bring going back soon.
It was my first time going to the sugar factory and it was an amazing experience
Great ambiance . Delicious drinks just a bit expensive.
Great fun experience good food and great service. Will definitely go again when in town
Went there for the first time to celebrate my bday and my 4yr old sons bday. We were the only ones there’s when we arrived. My sandwich was the last one out as it took 3 tries to make it the way I ordered (no tomato no Mayo) and the first attempt they sent it to the wrong table.
We then ordered 3 shakes and about 15 later the waiter said another 2-3min and they would be out. 15 more minutes went by and we canceled them. At this point we had been there almost 2 hrs. I also had mentioned to the waiter there was no toilet paper in some of the woman’s stalls and no soap in any of the dispensers. And as we were leaving I went back into the bathrooms to still no toilet paper or soap over an hour after I had mentioned it. And to add to the visit. We had promised my 4yr old candy after he ate his lunch only to find out you can’t purchase any of the candy that is set out on shelves. So it ended in a toddler meltdown as we walked past all the candy on display
The goblet drinks are totally over rated and taste horrible. The food was nothing special. I could have made a better salad out of a bag. The only thing that was good was the shake. The lobby was in attended unclean. I will not go there again.
Birthdays for my lids
The food is yummy, think some things are way over priced Especially the drinks. At that cost the cup should be free to take home.
Didn’t feel like there was much social distancing with the tables They need to maybe do lunch portion specials or something.
We had a reservation but we’re not seated until 45 minutes later. Service was friendly but slow. Took 20 minutes to get our drinks after we ordered. Fortunately I read other reviews that prepared me for this so I’d allocated 2:45 before our movie started. Food an d drinks were good though. (BTW the movie theater was gross, sticky and had old glasses from the previous movie strewn about. We had to move seats, ours were so gross. Staff acted like it was no big deal and told us they’d clear the dishes “if we wanted”)
Our first time there and we will definitely be back :)
Love this place! So fun worth every penny!!I recommend the jawbreaker!!
Unfortunately my parties experience (4 ppl) was horrible. It was very clear and apparent that there are issues w leadership as our server literally left in the middle of taking our order and said "I have to get help, I can do this anymore". We sat looking astonished and in disbelief. Our heart went out to him and some 45 min later, another server stopped by to see if our order had been taken and we replied no. He mentioned he would send someone. Another 30min later a manager came by and asked if we had been helped and we replied no and she proceeded to take our order by memory. At this time we've been seated for over an hour w no drinks, water or anything, all the while our original server is walking the restaurant aimlessly. After another 20 plus minutes another manager came by the table to take our order for the 3rd time and we mentioned that it was in fact the 3rd time and we were getting concerned that other parents that came in and were seated well after us had received their food and in some cases had dined and left. He assured us that our order was up next after the large party of 10 next to us that arrived well after we did. We asked if we could at minimum get the 3 $39 dollar drinks we ordered and he replied sure. 10 min later someone different returned and said that the restaurant had run out of glasses and it would be a while. 20min later the food and drinks finally came and the server poured my drink and it spilled out of the glass all over my lap and clothing. At this point we all felt like we were in an episode of "Punked" and asked for the manager. She came over and was nearly brought to tears. We just all agreed its best that we leave after not eating or drinking and my outfit was totally saturated in sticky liquor. It was a horrible experience at best.
Awful. Save yourself the trouble and do not go here
The host staff was not very friendly or helpful. The manager also needs to delegate more. We had a 6:00 reservation and only sat down at 6:45 due to an awesome waiter that helped us....he put tables together, got us seated and took care of us while the hostess staff just stood there and the manager ran around making empty promises. Luckily the food was good and our server make thing light and fun, otherwise I probably would never go back. If you eat here prepare to wait....even with a reservation!!
It started with them not having my reservation from open table, even though I confirmed I would be there, we had to wait a few minutes to get a table together but at that point felt a little unimportant. Once seated everything was ok, the food and drinks do not come together, we ordered 39 dollar drinks and it took 30+ minutes to receive them all. We were actually done eating when 2 of the drinks arrived. It was fun tho. But do not need to go back.
We were celebrating two birthdays and nothing!!!! Told servicer, Mike, and spend $400 and nothing. Couldn’t even sing to the two 10 years celebrating. One on the actual day.
My ears still hurt from how loud the music was.Couldn’t hear conversation whatsoever. Took 5-6 times asking them to move us away from their speakers or turn the music down before they helped us. The manager was extremely confrontational about it, we all felt very uncomfortable after...
Amazing service !
They are promoting happy hour but when you get there they tell you they don’t have happy hour . Also Adrian was a horrible also my bill was $67 & I got charged $80 & I left a $20 tip cash . Horrible experience
Only ordered two drinks and the other one took so long to come. It was only me and a friend. Wish they brought both drinks at once
This was a business casual meeting i thought would be fun to try. The food was not great and it was very quiet for a business meeting, overall i would not go back to the location for food but maybe a specialty drink if i needed to.
Music was too loud could hardly hear my boyfriend
We celebrated our 4th anniversary last Tuesday. It was a good time. The drink menu was hard to read and fully understand what type of alcohol and extras but overall it was a great time!!!
Food and drinks were very tasty! Although the big drinks were a little overpriced for the amount you get. Very loud inside but I would still recommend because it’s a pretty interesting place with good food.
The food was amazing. The service sucked. Had reservations got there on time and still waiting 45min for someone to take our drinks and another 35 min to get our drinks and food. Poor customer service very rude and will not be going back to this location.
Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.
Sugar Factory American Brasserie - Theatre Box is rated 3.8 stars by 1622 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.