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Sugar Factory American Brasserie - Theatre Box

3.7
1482 Reviews
$31 to $50
American
Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.
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Private Dining

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Offers

  • Happy Hour

    Multiple dates available

    Mon - Fri 12:00 PM - 4:00 PM

    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
What 1482 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.6
service
3.8
ambience
3.4
value
Noise · Moderate
63% of people would recommend it to a friend
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S
Sysco
San Diego
1 review
Dined 2 days ago
Overall5food4service5ambience5

Service was excellent from the moment we we walked in to being sit and ending the night. Heavy latin and hip hop influence as far as music which I enjoyed. Atmposhere was engeretic and staff was welcoming. Be ready to to open the wallet yet money is just paper. Live your life! cheers

BN
BahaN
San Francisco
3 reviews
Dined 4 days ago
Overall5food4service5ambience5

pricely. You have to wait on the line even when you have a reservation

BM
BettyM
1 review
Dined 5 days ago
Overall5food4service5ambience5

The service was great, the servers were courteous and prompt. It was a bit noisy during the birthday celebration singing but otherwise it was a very fun place.

OT
OpenTable Diner
Portland
2 reviews
Dined 5 days ago
Overall3food2service2ambience3

It took about 45 min to 1 hr to get our food that was not that great and overpriced. The speciality milkshakes were fun but overpriced as well. Not worth the $ or the time.

OT
OpenTable Diner
Los Angeles
1 review
Dined 5 days ago
Overall3food2service5ambience5

Although I enjoyed my visit to the Sugar Factory, please keep in mind that the drinks are the main attraction. The food was by far not worth the price. I first noticed it after we ordered the sampler platter. Although it was hot when it arrived at the rebel, you can tell everything on the plate was pre-cooked and frozen, kinda like something you’d find in the freezer section at your local grocery store. If I ever go back it will be strictly for the drinks, desserts and to purchase candy.

OT
OpenTable Diner
Dallas
1 review
Dined 5 days ago
Overall1food1service1ambience2

Overpriced and not good. Food came out at different times. Waffle was cold and inedible. Forgot our sides. Ordered a shake which they forgot. Tables were sticky and dirty. Service slow. Unless you’ve promised your child and it’s their birthday, don’t go.

D
Daisy
1 review
Dined 6 days ago
Overall5food5service4ambience5

It's only by reservation, so plan ahead. Perfect place for a cheat day. They have great drinks, desserts and music. They seem to still be a little understand but our service was great given it's still a pandemic.

F
Fabi
1 review
Dined 6 days ago
Overall3food3service2ambience3

They are super busy. They take for ever to acknowledged you. The food wasn’t that good the second time I went there very expensive and extremely loud music.

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5food5service5ambience5

It was an amazing experience! It was my first time there and celebrating my birthday and it definitely was worth it. I will go back even if not celebrating!

OT
OpenTable Diner
San Diego
1 review
Dined 6 days ago
Overall5food5service5ambience5

Great service and fun eats!

OT
OpenTable Diner
San Diego
1 review
Dined 7 days ago
Overall5food5service5ambience5

My family & I had an AMAZING time @ the Sugar Factory. It was our first time coming here, I booked a 9:30pm reservation & luckily got to sit in the bubble table(SO COOL). The staff were friendly & FAST. We are definitely coming back! Thank you guys for a great experience!

OT
OpenTable Diner
San Diego
1 review
Dined 7 days ago
Overall5food5service5ambience5

It was awesome! My girlfriend and I went for her birthday and we both loved it! Staff was beyond nice and the environment was awesome! Music made you want to get up and dance!! Food was amazing, the sliders are so cute and the drink we got was so yummy!

M
Momof5
1 review
Dined 7 days ago
Overall3food5service5ambience4

I first heard about the Sugar Factory in Las Vegas from a lady who took her young children there. She totally hyped us up to go. And so we went to the San Diego location with young children. it was a little chilly outside and so we requested to sit inside but if I had known how loud it was going to be I never would have sat inside. It was so loud that my brother-in-law had to leave with my 10 year old niece who had her hands over her ears and was crying because she could not handle the noise level. When I go to dinner with friends I want to be able to have a conversation with them without yelling and also be able to talk to the waiter without yelling. I was not impressed with how loud the music was and honestly it seems like there were lots of families there with little kids and they seemed absolutely miserable.

v
vanessam
1 review
Dined 7 days ago
Overall5food3service5ambience5

Experience amazing, food basic and bit pricey. Our waitress Tai was amazing and would love her when we go back! Overall went for the smoking drinks not so much food so was pleased and expected at least $300 dollar bill for 5 of us, which was over that, not including tip. Sample platter feeds 3 so bill wasn’t bad! You have to go at least once!

OT
vipOpenTable Diner
San Francisco
4 reviews
Dined 7 days ago
Overall3food4service3ambience3

Good food. Expensive. Louder than many concerts I’ve been to.

TW
TwalaW
1 review
Dined 7 days ago
Overall5food5service5ambience5

This was my family and I very 1st time at the restaurant and I must say it won't be our last. Our waitress Tai very attentive and the staff were awesome! We will b back!

OT
OpenTable Diner
San Diego
1 review
Dined on April 9, 2021
Overall1food1service1ambience1

Unfortunately we ended up waiting 35 minutes past our reservation time to be seated right next to the kitchen / under all the speakers and we had a really bad waiter who didn’t bother checking on us at all and left our table halfway through us ordering to go take another tables order and didn’t come back to let us finish ordering, so that really made the entire experience not worth it. Food took about 40-45 minutes to receive, and the sliders were cold.
Also, be sure to check the highchair strap. We had to ask for two new ones because the latches / safety belts were broken.

CG
CandyGirl2000
1 review
Dined on April 9, 2021
Overall1food1service1ambience2

On the way there I called and advised them that I was going to be about 10 minutes late, they said no problem I had a grace period of 15 minutes. We find parking, get checked in, and to hang tight. they told me they were gonna look for a table. We patiently stand there for 30 minutes watching watching countless people going inside to be seated. I go up to several employees who were just standing there mingling chatting away. I asked them if our table was ready yet. They seem surprised that I was still there with my group. I explained that I had driven over 40 miles one way just to get there and I was on a time crunch. It took another 15 minutes just to get a table but we finally got inside. They sat us at a really large table but the space was nice so we didn’t think much of it. About 15 minutes into waiting a server comes up and asked if we could move to the table behind us. There was really no point of moving because we were already settled in but we moved for them anyway. Sure was OK it was really basic but really really overpriced. The next day all of us started feeling funny. Later on everyone begin getting sick. We hadn’t eaten anything that morning so we knew it was from Sugar factory. I do not recommend this place.

DS
DanielS
Hawaii
1 review
Dined on April 9, 2021
Overall5food4service5ambience5

Birthday for my 13 year old granddaughter. Lots of fun, good service but very loud and expensive.

OT
OpenTable Diner
Chicago
1 review
Dined on April 9, 2021
Overall2food3service1ambience4

Horrible customer service, long wait to even get a menu. Food took forever to come out... will not be going back.

OT
OpenTable Diner
Chicago
1 review
Dined on April 8, 2021
Overall5food5service5ambience5

Sugar factory in San Diego owes us nothing !!!! Our experience was amazing and our server Bruno was excellent. Bruno made sure everyone in our large party was happy .

RV
RaquelV
1 review
Dined on April 7, 2021
Overall5food4service5ambience5

First time here at this location and fell in love with the crowd, drinks and not to mention our server, Tai. I came right when it got opened due to Covid-19 restrictions. Staff and location is well prepared for such crowd spacing out tables but yet making it a fun place.

CW
CiaraW
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

The entire experience was amazing. I definitely recommend for a celebration or just because!

JC
JCMORENO
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

The reservation was easy, the seating was quick, the food was good, price was fair and the service was phenomenal. Thai took care of us and she was so great. She was very attentative and made us feel welcomed.

A
Aij91
1 review
Dined on April 6, 2021
Overall2food2service2ambience2

The server never came to take our order and the bar manager had to assist after a hour of being seated. The drinks were good. The food was not that great.

SR
StephanyR
1 review
Dined on April 6, 2021
Overall5food5service5ambience5

The service was on point, the food was delicious. This place is a must come!!

MS
MSK2
1 review
Dined on April 6, 2021
Overall1food1service1ambience3

Service was horrible. Took forever to get kids milkshakes, twice came out wrong after waiting forever. Food not great, got wrong order on this as well. Not recommended.

OT
OpenTable Diner
San Diego
1 review
Dined on April 6, 2021
Overall5food4service5ambience5

Very happy

N
Nikki
Orange County
1 review
Dined on April 6, 2021
Overall5food5service5ambience5

It was our first time. It was great. Had so much fun! We can’t wait to come back.

N
Nothanks
1 review
Dined on April 6, 2021
Overall1food1service1ambience1

Waited outside for 20 minutes for a hostess to come out. Went inside two times to ask foe help and was told someone would be right out. Overpriced experience and such a let down!

L
vipLilli
San Diego
9 reviews
Dined on April 5, 2021
Overall5food4service5ambience5

A great place to celebrate a birthday, lots of fun!

OT
vipOpenTable Diner
Orange County
2 reviews
Dined on April 5, 2021
Overall1food3service1ambience5

Horrible service. Never going back

OT
OpenTable Diner
San Diego
1 review
Dined on April 5, 2021
Overall5food5service5ambience5

Loved this place

DV
DanielleV
San Francisco
3 reviews
Dined on April 4, 2021
Overall5food3service5ambience5

It was a fun experience! The milkshakes and giblets were great! The food wasn't that great honestly. The restaurants is more for the vibe ambiance and drinks but still a super fun restaurant! The $99 sundae was amazing!

C
Court
Orange County
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

It’s an experience the kids loved. The food was good and the portions are large. The kids enjoyed the goblets with their candy in it.

AM
AsiaM
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

Very nice experience super glad I was able to get to a reservation and take my nice who absolutely enjoyed herself .

n
nicole
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

My family and I had an awesome time! Staff was very friendly and food was delicious!

OT
vipOpenTable Diner
Phoenix
5 reviews
Dined on April 4, 2021
Overall2food2service2ambience3

The building is old and tired. Meals arrived at different times abs wasn’t presentable. The pancakes came 10 minutes after the the meals were delivered. They were so hot it was obvious they were microwaved.

N
Natalia
Las Vegas
1 review
Dined on April 3, 2021
Overall4food5service1ambience5

We had a great time but the service could’ve been better, food was great

JH
JohnH
San Francisco
1 review
Dined on April 3, 2021
Overall3food4service4ambience2

It’s a fun concept but the over priced and watered down theme drinks combined with club music that you have to shout over just to talk with people at your own table made the dinner experience an annoyance.

The service was good and the entire staff was outgoing, respectful and attentive. The restaurant and restrooms were clean, the food was just ok and not worth shouting over the music to share.

Overall it’s just a place that you can check off your bucket list but it won’t be a place you will want to go back to.

FAQs

Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box is rated 3.7 stars by 1482 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.