Sugar Factory American Brasserie - Theatre Box

3.7
1339 Reviews
$31 to $50
American
Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.
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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1339 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.6
food
3.6
service
3.9
ambience
3.3
value
Noise · Moderate
64% of people would recommend it to a friend
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OT
OpenTable Diner
San Diego
1 review
Dined 4 days ago
Overall4food3service3ambience5

Fun, clean, and friendly.

OT
OpenTable Diner
San Francisco
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

It was our anniversary and they sat us on the rooftop! Bartender was great. 10/10 recommend. DRINKS WERE AWESOME.

VN
VictoriaN
1 review
Dined 5 days ago
Overall1food1service2ambience1

I wanted the open air ambience of the rooftop and I got nothing of the sort. Sitting in a dimly lit tent on the street is ridiculous. I honestly would love money back for this terrible setting I had for "date night". It is not just because of the regulations at the moment. Someone was working on the outside of the tent and it really was not anything I would ever recommend to someone wanting a nice dinner/dessert. We did NOT stay for dessert even because it was so bad. A few lanterns does not change the fact that it was trashy.

AF
AF1234
1 review
Dined 7 days ago
Overall3food3service2ambience2

Horrible customer service experience would recommend training employees

PS
PriscillaS
1 review
Dined on November 17, 2020
Overall1food3service3ambience3

As far as sanitary wise the sugar factory has no sanetizer the menu was sticky and they didn’t reserve my table for 8 so they separated us I would go to a different sugar factory this one one is not so clean

OT
OpenTable Diner
San Diego
1 review
Dined on November 15, 2020
Overall5food5service5ambience5

Family Bonding

MB
MauiBill
Hawaii
4 reviews
Dined on November 15, 2020
Overall4food4service5ambience3

Daughter’s 14th birthday, had a fun time, food and drinks were good but specialty drinks are way overrated and overpriced!

M
Mermaid23
1 review
Dined on November 15, 2020
Overall3food3service2ambience4

To whom it may concern,

I was actually waiting to write this review, everything the seating was pretty good the food was good, the one out of two big things that bothered us was the fact that the waiter kept messing up our order (steak), the last BIG issue was that he messed up all our amounts, he ended up charging the $49 plate when we specified the $29 we noticed on the checks (we had 3 different checks) every single one of them was off. We where really looking forward to this reservation because our kids LOVE sugar factory and the exotic drinks, but we kinda ended up regretting going when the issues started occurring. I really had high hopes for Sunday 11/15 evening reservation. :/

MS
MichelleS
San Diego
27 reviews
Dined on November 15, 2020
Overall5food5service5ambience5

Food and shakes were yum!

MW
MilkyWay
1 review
Dined on November 15, 2020
Overall5food4service5ambience5

Loved it...... Would visit again. Mimosas hit. We got drunk, took some to go.

SF
SheilaF
1 review
Dined on November 14, 2020
Overall5food5service5ambience5

I really enjoyed myself. I I caint wait to take the rest of my family. Mmy husband and son, his girl friend really enjoyed ourselves.

NK
NicoletteK
1 review
Dined on November 14, 2020
Overall1food1service1ambience1

All drinks were not received at the same time, had to keep reminding our server about it, also same with the food! We were almost done by the time my son got his dinner! Prices are outrageous!!! My brother got a Cesar salad for $12.00, it was very small!

DO
DavidO
1 review
Dined on November 14, 2020
Overall5food5service5ambience3

Other than having to sit outside it was awesome !!

OT
OpenTable Diner
Tulsa
1 review
Dined on November 14, 2020
Overall3food3service2ambience2

Celebrated my sons 13th birthday. Service was not good. Pancakes were amazing. Other food was okay. And we forgot the duck.

RC
RenishaC
San Francisco
3 reviews
Dined on November 14, 2020
Overall2food2service2ambience2

The service was slow. The waitress appear uncomfortable serving a party of 7. The fries were cold and they didn't bring out condiments for the food. I had to request it and that took forever.

GP
GarciaP
1 review
Dined on November 14, 2020
Overall5food5service5ambience5

Fun... it’s lots of fun so go early cause u for sure will have left overs

OT
OpenTable Diner
Los Angeles
4 reviews
Dined on November 13, 2020
Overall1food2service1ambience4

Server could care less about the birthday at our table.

LI
LINDAL
1 review
Dined on November 13, 2020
Overall5food5service5ambience5

We didn’t receive any help when we were first seated. Megan who was a bartender ended up assisting us, she is absolutely amazing and her outstanding customer service will be the reason our group will come back. It was our first time here and definitely will be back because of Megan! Thank you Megan you’re the best!!!

BW
BridgetW
1 review
Dined on November 13, 2020
Overall5food5service5ambience5

Family friendly, adult friendly...all the above. Food was awesome. Scenery wss beautiful.

OT
OpenTable Diner
Indiana
1 review
Dined on November 13, 2020
Overall1food1service1ambience1

Absolutely NO social distancing. Every table was full, we were sat about 2 feet away from other tables. Made a reservation and were sat 15 minutes after. Server didn’t come to the table for over 10 minutes after we sat. Felt extremely unsafe and ending up leaving without anyone approaching the table. Horrible experience.

OT
vipOpenTable Diner
Chicago
2 reviews
Dined on November 12, 2020
Overall1food1service1ambience1

Wouldn’t recommend. Was so loud you couldn’t hear in there. Took us to the second floor where we had about the only table and we were directly in front of the bar. Would never go here again.

OT
vipOpenTable Diner
Las Vegas
9 reviews
Dined on November 11, 2020
Overall5food5service5ambience5

Excelent service

KT
KristiT
San Diego
1 review
Dined on November 8, 2020
Overall5food3service5ambience4

Lots of food. Fun atmosphere. Go for desserts so many yummies.

LS
LisaS
San Diego
1 review
Dined on November 7, 2020
Overall4food5service1ambience4

We went for my daughters 13th an she loved it. Service was my only complaint. For example we did not get out drinks until we were DONE with our dinner. No comps or even apologizes were offered. We barely saw our waiter as he was doing multiple birthdays. Food was great and the ambiance was fun. We will try it again but definitely not with that waiter.

OT
OpenTable Diner
San Francisco
1 review
Dined on November 7, 2020
Overall3food1service4ambience3

The customer service and dessert was great! However, we spent over $200 and the quality of the food was not good at all 🙁

I would probably only visit to take my kids for candy and dessert

LM
LizetteM
San Diego
1 review
Dined on November 7, 2020
Overall1food1service1ambience2

bad service nasty food and cold
milk shake not good

OT
OpenTable Diner
1 review
Dined on November 6, 2020
Overall4food2service3ambience5

The food was overpriced and the food was not tasty

MC
MarleneC
San Diego
1 review
Dined on November 6, 2020
Overall3food3service3ambience3

This was our 3rd time here and I gotta say it wasn’t the best, the only part that we loved was having them bring out a huge ice cream bowl while they sang happy Birthday to our daughter but that took over 25 minutes to arrive . The food was ok, the soda on the other hand was so watered down it tasted nasty. We ordered sprite and it was bad so we had them take it back and brought pepsi out and it was even worse. Soda at McDonald’s is better and that’s saying a lot.

CI
CinthiaI
1 review
Dined on November 6, 2020
Overall5food5service5ambience5

my daughter's birthday, very funny, they sang happy birthday to her, surprising and delicious food

C
Christina
1 review
Dined on November 5, 2020
Overall2food3service1ambience3

Food was okay but way over priced. The service was terrible, you could tell they are told to treat customers that LOOK like they have more money better.

a
ashleyk
1 review
Dined on November 2, 2020
Overall5food5service5ambience5

Food was amazing! Servers were kind and overall a beautiful decor and great place to eat. Serving size is amazing.

NC
NoelC
San Diego
1 review
Dined on November 2, 2020
Overall2food2service4ambience2

They gave my son a bday ice cream and sang for him but they charge $5 for it. I did not even ask them to do that

OT
OpenTable Diner
San Diego
1 review
Dined on November 2, 2020
Overall5food5service4ambience5

It was my 16 birthday. It was my first time here and it was a great experience!! Love the energy in the restaurant, the place was amazing. The vibe was awesome and I will definitely be coming back

TT
TeeTee
San Diego
1 review
Dined on November 1, 2020
Overall3food4service3ambience3

Thank you to the manager Javier for making our second visit memorable.

MF
MaryF
1 review
Dined on November 1, 2020
Overall5food5service5ambience5

Amazing
I would go back!!!!!!!!!!!!!!!!!!!!!!!!!!!

W
Wizeaple
Orange County
1 review
Dined on November 1, 2020
Overall3food3service1ambience5

Ordered cocktails and didn’t arrive until after food and we were halfway done

OT
OpenTable Diner
San Diego
2 reviews
Dined on October 31, 2020
Overall1food3service1ambience1

Walked into the restaurant the volume was as loud of a club with a bad sound system. Mind you it was 5pm.
My son who enjoys loud music was complaining about the volume.

Our server stop by to check in with us and never came back. My water was in a plastic glass with old lipstick on it. About 35 minutes before another server stop over. We order drinks and that took about 20 minutes. No joke. The restaurant wasn't even full.
As of covid safety. Yikes! Most of the servers and bartenders had they mask under their chins or their nose out.
One worker came over to our table without his mask and started talking to us.
Seems like the restaurant had no management and not up to covid protocol.


Very disappointed.
This wouldn't be my first or second or third place to dine at.
I was hoping to take my 10-year-old son out for a fun night.

BD
BrysaD
1 review
Dined on October 30, 2020
Overall5food5service5ambience5

Celebrated my daughters 15th Bday with a fantastic dinner everything was amazing the staff was friendly and so nice went over and beyond. The food was delicious.

OT
OpenTable Diner
1 review
Dined on October 30, 2020
Overall5food5service5ambience5

Great service and food

OT
OpenTable Diner
San Diego
1 review
Dined on October 30, 2020
Overall1food1service1ambience1

Took so long to get just water to us, then when they took our order never ask if we want something to drink besides water , served our food mind you without no silverware or napkins then I had to get up and look for him after telling two people (waiters) we needed utensils to eat our food... food was horrible also that long hair in my fettuccine killed it for us!!!! maybe the milkshakes or desserts might be decent for the KIDS only !!! Ask for coffee they brought that at the end also after we ask again for it!!! Waiter never came around to check on us never brought our check still had to wait on that too another 20 min !!! First and last time going there!!!!

FAQs

Sugar Factory American Brasserie - Theatre Box offers takeout which you can order by calling the restaurant at (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box is rated 3.7 stars by 1339 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.