Sugar Factory American Brasserie - Theatre Box

3.8
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990 Reviews
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$31 to $50
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American
Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

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What 990 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.7
service
4.1
ambience
3.3
value
Noise · Moderate
68% of people would recommend it to a friend
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OT
1 review
Dined on March 15, 2020
Overall4food4service4ambience5

Waiter was great, guy at the front made us wait 4 minutes just he could finish his conversation, food for price was pretty ok

CJ
1 review
Dined on March 14, 2020
Overall5food4service5ambience5

This is the place for a celebration. Super upbeat my kids loved it

OT
San Diego
1 review
Dined on March 13, 2020
Overall4food3service3ambience5

The hostesses and host are terrible. They’re rude and give so many dirty looks. I walked in for my reservation and the lady at the front paid no mind to me and was just texting on her phone, not cute. Then the male host was equally rude. Maybe just try to look a tiny bit happier. The sandwich I got was okay, could’ve been better but I’m not complaining. The fondue was amazing. The ambiance of the place is so fun. The music is very loud though.

JS
San Diego
1 review
Dined on March 12, 2020
Overall3food3service3ambience4

The noise level was deafening! The music never needs to be that loud.

OT
1 review
Dined on March 11, 2020
Overall5food5service5ambience5

It was our first time, and we definitely enjoyed it

LH
1 review
Dined on March 11, 2020
Overall1food2service1ambience2

Absolutely the worst customer service EVER....it took us two hours just to have lunch and one milk shake. Drinks stayed empty and in the two hours one refill and after giving us ticket they disappeared again! I would suggest spending your 100+ somewhere that appreciates their customers.

RA
1 review
Dined on March 8, 2020
Overall3food3service4ambience5

Got basic salmon salad.

Drink were great. They ran out of Tito vodka though.

No room for dessert.

OT
1 review
Dined on March 7, 2020
Overall1food3service1ambience3

Service is HORRIBLE. This is not the first time either. When asking for the manager (shorter brunette guy) he was useless. Also, don’t get any of the tequila based goblets because the liquor was so strong we couldn’t even drink it. They wouldn’t give a refund but made us a new drink (a vodka one) and we didn’t even drink it, it was so sweet. Waaaay over hyped. The only good thing was the food. The meatball appetizer was yummy and then we had the chicken Alfredo which had good flavor but has teeny tiny chunks of chicken probably from a can.
We won’t be returning and you could just tell this place was struggling when inside. I’ve been to a few other sugar factory locations around the US and this location is way under the standard.

OT
1 review
Dined on March 7, 2020
Overall1food1service1ambience1

Very poor customer service!!! Out of popcorn at a movie theatre lol. The heater was blasting also in movie theatre. Workers were very rude. Waste of money

AS
Miami
10 reviews
Dined on March 7, 2020
Overall2food1service3ambience3

The manager did remove the

K
Los Angeles
1 review
Dined on March 7, 2020
Overall3food3service4ambience5

One of the entrees came out incorrect. By the time it was received everyone at the table was done with their meal. The additional basket of fries never came to the table. The replacement meal was cold and still incorrect.
Milk shakes were great.

DW
San Diego
2 reviews
Dined on March 6, 2020
Overall2food3service2ambience4

Got appetizer platter after main course. There was a hair within the buffalo wings in the platter. Had to remind waiter 3 times to refill my ice tea.