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Sugar Factory American Brasserie Restaurant, Dover, DE

Sugar Factory American Brasserie Restaurant

4.1
4.1
1521 Reviews
$30 and under
American
Sugar Factory American Brasserie brings its high-energy atmosphere to Dover, DE. The family-friendly, celebration destination known for its over-the-top sweets & treats, the world-famous restaurant promises a memorable experience. Offering breakfast, brunch, lunch & dinner, our menu features colorful dishes, as well as its signature 64 oz. goblets & larger-than-life Milkshakes.

Hours: from 8 a.m. to 10 p.m. on Sunday to Thursday, 8 a.m. - 12:00 a.m. Friday and Saturday
All reservations with individuals under 21 yrs of age, must be accompanied by a legal guardian that is 21 yrs of age or older at all time during.
* Please note, all members of your party must be present to be seated. Reservations are held for 15 minutes.*

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2 people

7:00 PM


Booked 13 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Dining Bar

  • Hours of operation

    Breakfast Mon–Fri 8:00 am–11:00 am Brunch Sat, Sun 8:00 am–4:00 pm Lunch Mon–Fri 11:00 am–4:00 pm Dinner Mon–Thu, Sun 4:00 pm–10:00 pm Fri, Sat 4:00 pm–12:00 am

  • Phone number

    (302) 857-3252

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.... For parties of 11+ email aviola@ballysdover.com with subject: "Party Reservation" Note: party request must be summited 3 weeks in advance. Thank you

  • Private party contact

    our Private Event Coordinator : (800) 711-5882

What 1,521 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4Food
  • 4.1Service
  • 4.1Ambience
  • 3.7Value

NoiseEnergetic

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  1. MC

    MarieC

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    Had a wonderful anniversary breakfast, our waitress was awesome. We enjoyed our meal and will return
  2. AS

    AlanS

    Philadelphia

    3 reviews

    4.0

    3 reviews

    Dined 4 days ago

    overall4food4service5ambience2
    Server:Fe. Exceptional. Attentive. And friendly. Give her a raise.
  3. JD

    JulieD

    1 review

    5.0

    1 review

    Dined on November 23, 2022

    overall5food5service5ambience5
    We had a wonderful breakfast! Service was great and the restaurant was basically empty. Great value.
  4. RS

    RobertS

    Philadelphia

    5 reviews

    5.0

    5 reviews

    Dined on November 22, 2022

    overall5food5service5ambience5
    We always enjoy going to the sugar factory at Bally's Dover Downs. It's a bright, cheerful place, with good food and good service, plus good prices.
  5. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    Great friendly service
  6. LI

    LISAE

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    Service was excellent as well as the food will definitely go back
  7. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 18, 2022

    overall2food1service2ambience3
    Food was undercooked, burgers were close to raw. Fries were cold. We got the birthday special come to find out they didn't even sing birthday song or have a candle. Would not go back.
  8. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    2.0

    2 reviews

    Dined on November 18, 2022

    overall2food2service2ambience2
    It was just ok! Overpriced drinks. Half the items on menu “not available” Nothing to write home about! Prob wouldn’t go back.
  9. RM

    RevaM

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food1service1ambience1
    I celebrated my daughter 12th birthday she was looking for restaurant to be more exciting,fun the food was not hot the drinks was very expensive (over priced)with knowing kids are going to want those smoky drinks the glasses were faded you couldn’t even read the brand no more we spent $275 they didn’t sing happy birthday to her I feel they need new management this restaurant is not all what it seems to be I was not spending $25-$50 for them to sing happy birthday they could’ve gave complementary sundae an song to her they waiter didn’t hang around long enough to ask questions it took us a hour36mins to get here it was horrible not worth the money 😩
  10. J

    Jen83

    Anchorage

    12 reviews

    vip
    5.0

    12 reviews

    Dined on November 11, 2022

    overall5food5service5ambience5
    Our dinner here was delicious! I had the brick chicken. My daughter had the appetizer sampler and my son had a burger. The milkshakes are amazing!
  11. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    vip
    3.0

    3 reviews

    Dined on November 6, 2022

    overall3food3service3ambience4
    B4 they let you get in they will tell you about the standard gratuity for party of 8 is 20%..And if you bring your own cake they charge you $35
  12. P

    Pepsicola

    1 review

    5.0

    1 review

    Dined on November 4, 2022

    overall5food4service5ambience5
    I loved the atmosphere, the fun and eccentric decor. The staff were friendly and I loved the dancing for birthday people. The hot chocolate was huge and tasted delicious 😋 I would recommend the Sugar Factory to anyone.
  13. RN

    RonN

    1 review

    5.0

    1 review

    Dined on October 31, 2022

    overall5food5service5ambience3
    Both my wife and I really enjoyed our time at this restaurant. staff, service and the food were just great. My years in the food service industry has afforded me the opportunity to dine at many restaurants and this one was high on the list.
  14. JD

    JaneD

    Philadelphia

    7 reviews

    vip
    5.0

    7 reviews

    Dined on October 31, 2022

    overall5food5service5ambience5
    We had breakfast on a week day. I say that because the French toast is only available during the week, and that's why I go to Sugar Factory. The French toast is awesome. The wait staff was very attentive.
  15. OT

    OpenTable Diner

    Baltimore

    2 reviews

    4.0

    2 reviews

    Dined on October 30, 2022

    overall4food4service5ambience5
    My server was very pleasant and attentive. The atmosphere was fun and live. Not crowded went for lunch . Will return sooner then later. 😊
  16. J

    Jaylynnp

    1 review

    5.0

    1 review

    Dined on October 29, 2022

    overall5food5service5ambience5
    We went to celebrate a 18th birthday and it was an amazing experience! We purchased the birthday celebration package and it was well worth it! We will definitely be returning p!
  17. OT

    OpenTable Diner

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on October 27, 2022

    overall5food5service5ambience5
    Greeted and seated promptly. The server quickly greeted us and took our orders. Mehmet was great at serving and the food was excellent. Just what we needed.
  18. OT

    OpenTable Diner

    Las Vegas

    6 reviews

    vip
    4.0

    6 reviews

    Dined on October 26, 2022

    overall4food3service3ambience3
    Great place for burgers, fries and ice cream. If you want entrees such as steak, seafood or pasta dishes, they are mediocre and expensive. This place is all about celebrating birthdays. The music is loud, with a real party atmosphere.
  19. JR

    JayR

    1 review

    4.0

    1 review

    Dined on October 23, 2022

    overall4food4service5ambience4
    The vibe is fun, the shakes are wow, it’s definitely worth the trip but it’s not a cheap visit! We will go back and know what to get and what to avoid. My daughter loved the Filet!
  20. M

    Marlei

    1 review

    2.0

    1 review

    Dined on October 23, 2022

    overall2food4service2ambience4
    Very disappointed with our first time. Seems like they pick and choose who gets what menu. We were given the menu that didn't have 1/2 of the items on the menu and we were told that that menu is for another outlet. We started to notice people's food/drinks weren't what was on our menu. When I asked, I was told oh that's the 2pm menu - um clearly, they were given the menu before 2pm because they food was coming out at 2:08pm, the time we left.
  21. DH

    DeborahH

    Philadelphia

    6 reviews

    3.0

    6 reviews

    Dined on October 16, 2022

    overall3food4service4ambience2
    Celebrating my son’s confirmation.
  22. DE

    DESSERT

    Philadelphia

    32 reviews

    3.0

    32 reviews

    Dined on October 16, 2022

    overall3food3service3ambience2
    The "brunch" menu was very limited. My omelet was good but I've certainly had better. My daughter enjoyed her Manhattan Eggs with salmon. I'm not sure I'll return.
  23. B

    claraB

    Philadelphia

    1 review

    3.0

    1 review

    Dined on October 15, 2022

    overall3food3service3ambience2
    Way too busy; not enough simple options for foods (most things have some kind of sauce); had the chicken ceasar salad...chicken was good, salad did not have enough dressing. took forever to pay bcuz server was very busy. Would probably recommend only bcuz if you do not want to leave the Casino, there aren't many other options. Bally's could and should do better.
  24. NA

    NadiraA

    Baltimore

    1 review

    4.0

    1 review

    Dined on October 15, 2022

    overall4food2service5ambience5
    Hello, Our server did an excellent job. And the ambiance was beautiful. However, the food was not as good as the service and atmosphere. We ordered the chicken and waffles with scrambled eggs. The chicken and eggs were flavorless, but the waffles were tasty. All in all, we had a great experience but wished the food had tasted better.
  25. RC

    RosaC

    1 review

    3.0

    1 review

    Dined on October 15, 2022

    overall3food2service2ambience3
    Went here for my birthday around 10pm and they say us at one of the booths that said "hello gorgeous" and there was sprinkles and icing in the seats. Our waiter was ok. The macaroni balls in the appetizers wasn't all that. The cheese burger sliders was good. They sang and danced for me but I felt like they wasn't into the performance. I loved my drink lol I believe it was just the time we went that maybe the staff just wasn't into it that night idk. But I'd go again but not somewhere I'd frequent.
  26. TT

    TurtleT

    Richmond

    1 review

    5.0

    1 review

    Dined on October 11, 2022

    overall5food5service5ambience5
    Food was delicious. We got salmon salad, french onion soup, and buffalo chicken sandwich. When reservations were made notated was our anniversary, the hostesses congratulated us and sat us in a romantic private area.
  27. MK

    MelissaK

    Baltimore

    6 reviews

    4.0

    6 reviews

    Dined on October 9, 2022

    overall4food3service5ambience5
    I was a little disappointed that we were only allowed to order from the Brunch menu… but other than that the food came out quickly and prepared well and the service was Friendly all around. Thank you for making my special needs son’s Birthday and first visit to the Sugar Factory a Great one
  28. R

    Reeree

    Philadelphia

    1 review

    4.0

    1 review

    Dined on October 9, 2022

    overall4food5service5ambience5
    I got strawberry cheesecake pancakes. And eggs. They were very good.
  29. AO

    AnneO

    New York Area

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food5service5ambience5
    We decided to make a reservation at this restaurant since we were staying at Bally's anyway. We had a really nice time; food, drinks, & service was excellent.
  30. RP

    RonaldP

    Toronto

    1 review

    4.0

    1 review

    Dined on October 8, 2022

    overall4food4service4ambience5
    Dinner was great! Breakfast was ok, hash browns are terrible.
  31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 7, 2022

    overall5food5service5ambience3
    Celebration
  32. KW

    KellyW

    1 review

    4.0

    1 review

    Dined on October 4, 2022

    overall4food4service5ambience4
    Our waitress was awesome and the other staff were upbeat and focused.
  33. DH

    DianneH

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on September 28, 2022

    overall5food4service5ambience4
    It was really nice evening. I requested a quiet corner and they indeed listened.. Waiter was excellent!!
  34. KG

    KaiGLee

    Washington DC

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5
    My wife and I have lived on the shore a long time, so finding something new can be a bit of a challenge. The open table app has introduced us to a lot of great Restaurants and the Sugar factory was in a word Amazing. The unique interior, menu, and food design makes it a must go again.
  35. LG

    LucilleG

    1 review

    5.0

    1 review

    Dined on September 21, 2022

    overall5food5service4ambience4
    Our service was great and food was yummy and came out as ordered. Great atmosphere, our women's lunch was wonderful here!!
  36. S

    Susie

    New York Area

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service1ambience4
    We waited entirely too long for our dinner. We had a 9:30 reservation and didn’t receive our food until 10:20. The restaurant was not extremely busy for an hour wait. On top of that the food was extremely tasteless. No seasoning or flavor at all. Disappointed. Would not be returning to this sugar factory.
  37. LC

    LCER

    Baltimore

    3 reviews

    4.0

    3 reviews

    Dined on September 16, 2022

    overall4food5service5ambience3
    Let me preface this by saying, we went to celebrate my daughter’s 14th birthday. I had never heard of this place or the experiences. But my child was over the moon happy and that is all that matters. Our server Tim was great. He asked us if we wanted video of him pouring the drink and cleared the table before the birthday song was performed. Food was good. I will say, I didn’t have high hopes but it was good. I had the salmon, delicious. My daughter had the breakfast burger - oh my what a dish and she enjoyed it. I believe my husband had the California burger, he found it to be good. My son had the grilled chicken sandwich, he enjoyed it. All said the fries were good. Birthday performance was fun and different, my daughter was beyond thrilled. Now, I do believe whoever is in charge of cleaning can do a more thorough job. The place wasn’t dirty but it wasn’t clean, clean. Crumbs in the upholstered booth, table needed a better wipe down (hostess handed my husband a wipe when he asked for it to be wiped - who does that!). Ladies room floor was sticky, though the bathroom was clean. Had it not been my daughter’s request, we wouldn’t have stayed and eaten there. Will I be back, more than likely not. I think this is a one and done for me. But again the teen is happy.
  38. RL

    RebeccaL

    1 review

    1.0

    1 review

    Dined on September 10, 2022

    overall1food1service1ambience3
    Worse service ever waited half hour for a beer ask for birthday song never happened I got meal wrong had to wait another half hour for new sandwich my date was done eating before I even started. And no remorse from server at all!! Will never be back
  39. KM

    KatrinaM

    New York Area

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5
    I loved the Chicken and Waffles and their shakes are big 👌🏾
  40. j

    jimmyp

    1 review

    4.0

    1 review

    Dined on September 7, 2022

    overall4food4service3ambience3
    the music is way the hell to loud for the wife and i and it is to funkie type of music need something more relaxing . we did enjoy our meal

FAQs

Sugar Factory American Brasserie Restaurant is rated 4.1 stars by 1521 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 13 times today
Google Map for Sugar Factory American Brasserie Restaurant

1131 N Dupont Hwy, Dover, DE 19901-2008

Additional information

  • Neighborhood

    Dover

  • Hours of operation

    Breakfast Mon–Fri 8:00 am–11:00 am Brunch Sat, Sun 8:00 am–4:00 pm Lunch Mon–Fri 11:00 am–4:00 pm Dinner Mon–Thu, Sun 4:00 pm–10:00 pm Fri, Sat 4:00 pm–12:00 am

  • Cuisines

    American, Dessert, Dining Bar

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Hotel Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Beer, Cocktails, Non-Smoking, Wheelchair Access, Wine

  • Phone number

    (302) 857-3252

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.... For parties of 11+ email aviola@ballysdover.com with subject: "Party Reservation" Note: party request must be summited 3 weeks in advance. Thank you

  • Private party contact

    our Private Event Coordinator : (800) 711-5882

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