Sugar Factory American Brasserie Restaurant

4.1
1210 Reviews
$30 and under
American
Sugar Factory American Brasserie brings its high-energy atmosphere to Dover, DE. The family-friendly, celebration destination known for its over-the-top sweets & treats, the world-famous restaurant promises a memorable experience. Offering breakfast, brunch, lunch & dinner, our menu features colorful dishes, as well as its signature 64 oz. goblets & larger-than-life Milkshakes.

Hours: from 8 a.m. to 11 p.m. on Sunday to Thursday, 8 a.m. - 1 a.m. Friday and Saturday
All reservations with individuals under 21 yrs of age, must be accompanied through the casino by a legal guardian that is 21 yrs of age or older & must go directly to the restaurant.
* Please note, all members of your party must be present to be seated. Reservations are held for 15 minutes.*
What 1210 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.1
service
4.2
ambience
3.7
value
Noise · Moderate
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E
Eshaxp
1 review
Dined a day ago
Overall5food5service5ambience5

The food was awesome the waiter was very helpful in our selections being that this was our first time here and I’m definitely going to be back. 🤗🤗

OT
OpenTable Diner
Philadelphia
6 reviews
Dined 3 days ago
Overall5food5service5ambience5

I took my daughter there for her 21st birthday and it was amazing! Definitely the best place for a flirty and fun girls night out and a place to celebrate.

S
Sheila626
Philadelphia
6 reviews
Dined 5 days ago
Overall3food3service5ambience2

The wait staff was exceptional and was very accommodating. We did not order "cocktails", however, our water and soda glasses appeared to be not very clean. Maybe they were just worn....but in any event, they should replace them and not give customers the impression that the glasses are dirty.

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5food4service4ambience5

SO MUCH FUN! Had a blast and the drinks were amazing!

J
Jani
1 review
Dined 6 days ago
Overall5food5service5ambience5

Fun nigh try with special treats and delicious food. A total dining experience

KC
KimC
1 review
Dined 7 days ago
Overall4food4service4ambience3

I ordered the steak sandwich, but it wasn't available because they hadn't shaved the beef yet. So I settled for a hamburger which came without the sauce and I was more than halfway done before our server came back by.

OT
OpenTable Diner
Baltimore
8 reviews
Dined on November 26, 2021
Overall5food5service5ambience5

The place was great ! Neat experience for sure.

BH
BarbaraH
Philadelphia
7 reviews
Dined on November 25, 2021
Overall5food5service5ambience4

Food and service was terrific! We are repeat customers and can’t wait for our next experience.

TT
ThomasT
Philadelphia
1 review
Dined on November 23, 2021
Overall3food3service2ambience4

Only 6 tables with customers, 1 waitress and extremely slow service from drinks to check.

OT
OpenTable Diner
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

Great experience will be returning

OT
OpenTable Diner
New York Area
1 review
Dined on November 21, 2021
Overall5food4service5ambience5

We had a wonderfully time for my daughter 8th birthday dinner.

CP
ChiquittaP
1 review
Dined on November 21, 2021
Overall4food4service5ambience4

Arrived 13 minutes early & the young lady was more than happy to take us to our seat. Majority of the food was good, except the vegan burger my sister ordered. It looked like someone had took all the vegetables and blended them together and made a patty out of it. The waitress was really wonderful about the situation with the food. And my sister was able to order something else & was still able to keep her fries. The waitress (Nicki) was wonderful & when we do come back for dessert and drinks. We would love to have her as our waitress again.

GS
GinaS
Philadelphia
1 review
Dined on November 20, 2021
Overall2food3service5ambience4

My expectations were dashed the moment I approached the podium. The candy side of the restaurant was closed and it had more of an open floor plan diner feeling. I definitely wouldn’t do it again.

OT
OpenTable Diner
1 review
Dined on November 19, 2021
Overall5food5service5ambience5

My wife asked me what I was planning for date night and this was the 1st place on my list with the time available that I wanted. The atmosphere, service, and food were all very good. The employees were having a great time, enjoying themselves which in turn you can see that they like their job. It’s good to be in an atmosphere that is enjoyable! Job well done Sugar Factory Dover, DE.

OT
OpenTable Diner
Philadelphia
3 reviews
Dined on November 19, 2021
Overall1food1service1ambience1

Horrible, overpriced, slow experience.

PG
PaulG
Miami
1 review
Dined on November 19, 2021
Overall4food4service4ambience3

Our granddaughters 7th birthday at the Sugar Connection was a blast. Everyone had a great time and enjoyed the food and ice cream

P
Pasch
1 review
Dined on November 17, 2021
Overall3food2service1ambience3

I stated on the reservation that it was a birthday celebration. I also told the server it was a birthday celebration. No one came out to sing for my son who turned 15 dance or acknowledged. I’ve been to several sugar factories and they are fun and vibrant. This night the music was very low and the ambiance was very low vibrant. My son didn’t get to experience the fun atmosphere it was a party of 6 and we could’ve saved money and went somewhere else.

A
Ariayt
1 review
Dined on November 16, 2021
Overall4food3service3ambience4

The vibe was amazing good nice staff! We took my daughter here for her birthday and she loved it

OT
OpenTable Diner
Philadelphia
1 review
Dined on November 16, 2021
Overall5food5service5ambience5

I was speechless everything was outstanding the food, the place, the staff and the environment is excellent hope to see you guy soon again

B
Brenda
Philadelphia
4 reviews
Dined on November 13, 2021
Overall3food3service3ambience3

The food was cold. Our waiter was very nice but a little slow.

J
Jessa
1 review
Dined on November 12, 2021
Overall4food3service2ambience5

It was a birthday celebration got there early was seated the overall vibe was great I loved it great energy food was oh ok waitress did really check on us got my food no silverware had to flag down manager for sliverware was dirty asked for plastic utensils will definitely give it another try

BJ
BJR123
Baltimore
4 reviews
Dined on November 12, 2021
Overall3food2service4ambience3

Interesting atmosphere. Staff were super friendly. Good service. Food was just OK.

DF
vipDanielleF
Baltimore
13 reviews
Dined on November 12, 2021
Overall5food5service5ambience5

Food was delicious as usual and the service was great!

m
markp
New Orleans
1 review
Dined on November 12, 2021
Overall4food4service3ambience4

great food and atmosphere with good music playing.

OT
OpenTable Diner
Washington DC
1 review
Dined on November 11, 2021
Overall5food5service5ambience5

Excellent service the bartender Alex was great. We weee celebrating my husband’s birthday.

ED
ErikaD
1 review
Dined on November 11, 2021
Overall5food5service5ambience5

Great food choices, excellent service, received food quickly, atmosphere was perfect.

LY
vipLaurenY
Philadelphia
6 reviews
Dined on November 7, 2021
Overall3food4service2ambience3

Recieved drinks in paper cups server never checked up on us during entire time there

LD
LinnyD
1 review
Dined on November 6, 2021
Overall5food5service5ambience5

The food was great & the service outstanding. I wish I could remember our servers name because he literally was running to keep all of his tables happy!!!

BH
BarbaraH
Philadelphia
8 reviews
Dined on November 5, 2021
Overall4food4service3ambience5

There was only two of us, and we felt the server was more interested in a large party she was tending to. It took extremely long to get our drinks. In fact, the food arrived before the drinks. The restaurant was busy but there were plenty of servers. The food was good….not great…not as good as in a past visit. I’m not sure that I will rush back,

G
Gerry
Philadelphia
1 review
Dined on November 4, 2021
Overall5food5service5ambience5

Food a;nd service were excellent. It was, however, very cold in the restaurant.

RD
ReneeD
1 review
Dined on November 3, 2021
Overall5food5service5ambience5

Awesome food beautiful restaurant did take a while for the food

S
Sally1
1 review
Dined on November 2, 2021
Overall1food1service1ambience1

Food was horrible..service was horrible for $300 my experience should’ve been way better…overrated

OT
OpenTable Diner
Orlando
2 reviews
Dined on November 1, 2021
Overall5food5service5ambience5

Everything was wonderful. We arrived for our reservation and was seated promptly. The place was clean and beautifully decorated. Our waitress was knowledgeable friendly. We were celebrating my daughter’s 10th birthday and the wait staff performed the level up dance with my daughter. She had a wonderful time. In her words this was the best Birthday ever.

OT
OpenTable Diner
1 review
Dined on October 30, 2021
Overall1food1service3ambience1

Too too loud. Painfully loud. Intolerably loud. Walked in. Sat down. Walked out.

AB
AnneB
Grand Rapids
1 review
Dined on October 30, 2021
Overall1food1service1ambience1

Worst service I’ve ever had in my life. Sat at table for 30 minutes without a single staff person acknowledging us, let alone bringing us water. Restaurant was super loud. People that were seated after us were acknowledged before us. At the 35 minute mark we got up and walked out. Best thing about our visit was that we didn’t spend a dime.

TD
TysehaD
1 review
Dined on October 30, 2021
Overall5food3service5ambience5

Overall, it was a experience but for the price of the smoke cup you should be able to take the cup home.

TC
TiffanyC
1 review
Dined on October 29, 2021
Overall1food1service1ambience5

Terrible service and it was my son’s birthday. Very displeased

OT
OpenTable Diner
1 review
Dined on October 29, 2021
Overall2food2service3ambience5

Experience wasn’t terrible. Appetizers were good, salmon came out extremely over cooked, and the mashed potatoes were cold.

TC
TiChWa
1 review
Dined on October 28, 2021
Overall5food4service5ambience5

The atmosphere was great! It was my first time & I’ll definitely be back.

KM
KellyM
New York Area
4 reviews
Dined on October 26, 2021
Overall5food5service5ambience5

My flower girls and maid of honor had a great time here celebrating my upcoming wedding. We had a beautiful table which made it even better. I would definitely recommend for special occasions and the food was delicious!

FAQs

Sugar Factory American Brasserie Restaurant is rated 4.1 stars by 1210 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.