Sugar Factory American Brasserie Restaurant
Hours: from 8 a.m. to 11 p.m. on Sunday to Thursday, 8 a.m. - 1 a.m. Friday and Saturday
All reservations with individuals under 21 yrs of age, must be accompanied through the casino by a legal guardian that is 21 yrs of age or older & must go directly to the restaurant.
* Please note, all members of your party must be present to be seated. Reservations are held for 15 minutes.*
The food was awesome the waiter was very helpful in our selections being that this was our first time here and I’m definitely going to be back. 🤗🤗
I took my daughter there for her 21st birthday and it was amazing! Definitely the best place for a flirty and fun girls night out and a place to celebrate.
The wait staff was exceptional and was very accommodating. We did not order "cocktails", however, our water and soda glasses appeared to be not very clean. Maybe they were just worn....but in any event, they should replace them and not give customers the impression that the glasses are dirty.
SO MUCH FUN! Had a blast and the drinks were amazing!
Fun nigh try with special treats and delicious food. A total dining experience
I ordered the steak sandwich, but it wasn't available because they hadn't shaved the beef yet. So I settled for a hamburger which came without the sauce and I was more than halfway done before our server came back by.
The place was great ! Neat experience for sure.
Food and service was terrific! We are repeat customers and can’t wait for our next experience.
Only 6 tables with customers, 1 waitress and extremely slow service from drinks to check.
Great experience will be returning
We had a wonderfully time for my daughter 8th birthday dinner.
Arrived 13 minutes early & the young lady was more than happy to take us to our seat. Majority of the food was good, except the vegan burger my sister ordered. It looked like someone had took all the vegetables and blended them together and made a patty out of it. The waitress was really wonderful about the situation with the food. And my sister was able to order something else & was still able to keep her fries. The waitress (Nicki) was wonderful & when we do come back for dessert and drinks. We would love to have her as our waitress again.
My expectations were dashed the moment I approached the podium. The candy side of the restaurant was closed and it had more of an open floor plan diner feeling. I definitely wouldn’t do it again.
My wife asked me what I was planning for date night and this was the 1st place on my list with the time available that I wanted. The atmosphere, service, and food were all very good. The employees were having a great time, enjoying themselves which in turn you can see that they like their job. It’s good to be in an atmosphere that is enjoyable! Job well done Sugar Factory Dover, DE.
Horrible, overpriced, slow experience.
Our granddaughters 7th birthday at the Sugar Connection was a blast. Everyone had a great time and enjoyed the food and ice cream
I stated on the reservation that it was a birthday celebration. I also told the server it was a birthday celebration. No one came out to sing for my son who turned 15 dance or acknowledged. I’ve been to several sugar factories and they are fun and vibrant. This night the music was very low and the ambiance was very low vibrant. My son didn’t get to experience the fun atmosphere it was a party of 6 and we could’ve saved money and went somewhere else.
The vibe was amazing good nice staff! We took my daughter here for her birthday and she loved it
I was speechless everything was outstanding the food, the place, the staff and the environment is excellent hope to see you guy soon again
The food was cold. Our waiter was very nice but a little slow.
It was a birthday celebration got there early was seated the overall vibe was great I loved it great energy food was oh ok waitress did really check on us got my food no silverware had to flag down manager for sliverware was dirty asked for plastic utensils will definitely give it another try
Interesting atmosphere. Staff were super friendly. Good service. Food was just OK.
Food was delicious as usual and the service was great!
great food and atmosphere with good music playing.
Excellent service the bartender Alex was great. We weee celebrating my husband’s birthday.
Great food choices, excellent service, received food quickly, atmosphere was perfect.
Recieved drinks in paper cups server never checked up on us during entire time there
The food was great & the service outstanding. I wish I could remember our servers name because he literally was running to keep all of his tables happy!!!
There was only two of us, and we felt the server was more interested in a large party she was tending to. It took extremely long to get our drinks. In fact, the food arrived before the drinks. The restaurant was busy but there were plenty of servers. The food was good….not great…not as good as in a past visit. I’m not sure that I will rush back,
Food a;nd service were excellent. It was, however, very cold in the restaurant.
Awesome food beautiful restaurant did take a while for the food
Food was horrible..service was horrible for $300 my experience should’ve been way better…overrated
Everything was wonderful. We arrived for our reservation and was seated promptly. The place was clean and beautifully decorated. Our waitress was knowledgeable friendly. We were celebrating my daughter’s 10th birthday and the wait staff performed the level up dance with my daughter. She had a wonderful time. In her words this was the best Birthday ever.
Too too loud. Painfully loud. Intolerably loud. Walked in. Sat down. Walked out.
Worst service I’ve ever had in my life. Sat at table for 30 minutes without a single staff person acknowledging us, let alone bringing us water. Restaurant was super loud. People that were seated after us were acknowledged before us. At the 35 minute mark we got up and walked out. Best thing about our visit was that we didn’t spend a dime.
Overall, it was a experience but for the price of the smoke cup you should be able to take the cup home.
Terrible service and it was my son’s birthday. Very displeased
Experience wasn’t terrible. Appetizers were good, salmon came out extremely over cooked, and the mashed potatoes were cold.
The atmosphere was great! It was my first time & I’ll definitely be back.
My flower girls and maid of honor had a great time here celebrating my upcoming wedding. We had a beautiful table which made it even better. I would definitely recommend for special occasions and the food was delicious!
Sugar Factory American Brasserie Restaurant is rated 4.1 stars by 1210 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.