Sugar Factory American Brasserie Restaurant

Sugar Factory American Brasserie Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   janyce

   Baltimore4 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was very good. I had the turkey club which was very good and plenty of hot fries
   

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2. I

   Iris VIP

   Baltimore25 reviews

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   first was waiting 30 minutes just for a plain Caesar salad and then of course five minutes later my entrée came. The salmon was overdone and service was absolutely awful. An hour and 20 minutes for a salad and salmon. and of course cause my hot  entree Came five minutes after my salad I could barely eat my salad. All of this for $50. Poor service and overpriced. 
   

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3. S

   Steacey

   Washington DC1 review

   1.0

   Dined on March 28, 2025

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 2

   bThe Manager here thinks she is more important than the customer. We came in with a coupon which she refused to honor, and she was not interested in making any accommodations for us. We had driven 3 hours to stay the weekend at Dover Bally's and cancelled dinner reservation to take advantage of the offer and enjoy our evening. She made the restaurant experience very negative. She had no intention of making the problem right. We are not people that are always looking for freebees or handouts, but her pompous attitude showed her immaturity. We won't be ack. Maybe she is the reason hardly anyone was there on a Friday night.
   

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4. B

   Bonnie

   Charleston1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   1.5 hrs to get food. 1 order of chicken tenders,sliders& onion rings.
   

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5. M

   Mimi

   Orlando2 reviews

   4.0

   Dined on March 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was just OK. Service was poor, but a fun place to eat.
   

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6. PM

   PeggyM VIP

   Washington DC3 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is always a good time at Sugar factory. The food is always good quality and we enjoy the atmosphere, as they do a wonderful job celebrating birthdays, etc. The wait staff at the Sugar factory in Dover Downs, in Dover, Delaware are a wonderful team.
   

   Sugar Factory American Brasserie RestaurantResponded on April 6, 2025

   Thank you so much for your kind words, Peggy! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
   

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7. OT

   OpenTable Diner

   Atlantic City1 review

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our dinner and dessert came out at the same time. That pretty much killed the visit.
   

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8. L

   LOUISE

   Unspecified1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our first dining experience at Sugar Factory and found a varied and very tasty selection on the luncheon menu. Waitress was so kind and professional. Was disappointed we couldn't choose from a dinner menu; however, missed dinner reservation by 1 hour. Will definitely return for dinner in the near future. Thank you Bally's.
   

   Sugar Factory American Brasserie RestaurantResponded on March 12, 2025

   Thank you so much for your kind words, Louise! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
   

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9. D

   Debbie

   Philadelphia1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great service. April was our waitress and she is the best. She is always friendly and very attentive. She is the reason we eat there. We had gotten bad service before and tried one more time and April changed our opinion of the Sugar Factory for the better.
   

   Sugar Factory American Brasserie RestaurantResponded on March 12, 2025

   Thank you so much for your kind words, Debbie! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
   

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10. R

    Ricky

    Philadelphia1 review

    1.0

    Dined on February 23, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Food was subpar. Cool looking pancakes and milkshakes but too much fluff and the actual food not that great. Asked for a goblet menu twice-never received. So we did not get goblets for our 13 year Olds birthday. Offered ice cream as treat after waiting for 20 minutes for the check. They were NOT busy at all. We didn't stay for the free ice cream. Burgers were good but careful the menu description does not match the food you get. The cheesy did not say anything about Mac and cheese on the burger. It's a cool place but service sucks way over priced and food is meh.
    

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