Sugar Factory American Brasserie Restaurant

Name: Sugar Factory American Brasserie Restaurant
Address: 1131 N Dupont Hwy, Dover, DE, United States, 19901-2008
Telephone: (302) 857-3252
Price range: $30 and under
Rating: 3.9

3.9 (1771)

$30 and under

American

1131 N Dupont Hwy, Dover, DE 19901-2008

Make a reservation

2 people

Jun 23, 2025

7:00 PM

Booked 5 times today

About this restaurant

Kid-friendly
Great for creative cocktails
Good for groups

Sugar Factory American Brasserie brings its high-energy atmosphere to Dover, DE. The family-friendly, celebration destination known for its over-the-top sweets & treats, the world-famous restaurant promises a memorable experience. Offering brunch, lunch and dinner, our menu features colorful dishes, as well as its signature 64 oz. goblets & larger-than-life Milkshakes.

All reservations with individuals under 21 yrs of age, must be accompanied by a legal guardian that is 21 yrs of age or older at all time during.
* Please note, all members of your party must be present to be seated. Reservations are held for 15 minutes.*

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
American, Dessert, Dining Bar
Hours of operation
Mon–Thu, Sun 2:00 pm–10:00 pm Fri, Sat 2:00 pm–12:00 am Brunch Sat, Sun 8:00 am–2:00 pm
Phone number
(302) 857-3252
Website
https://casinos.ballys.com/dover/sugar-factory.htm
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.... For parties of 11+ email aviola@ballysdover.com with subject: "Party Reservation" Note: party request must be summited 3 weeks in advance. Thank you
Private party contact
our Private Event Coordinator : (800) 711-5882

Location
1131 N Dupont Hwy, Dover, DE 19901-2008
Neighborhood
Dover
Parking details
Hotel Parking
Additional
Beer, Cocktails, Non-Smoking, Wheelchair Access, Wine

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What 1,771 people are saying

Sugar Factory American Brasserie Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9

3.9 based on recent ratings

4.0Food
3.9Service
4.0Ambience
3.7Value

Noise • Moderate

Loved For

Delaware
Great for brunch
Delaware
Kid-friendly
Delaware
Innovative
Delaware
Good for groups
Delaware
Lively

Review summary

AI-generated from verified diner reviews

Sugar Factory American Brasserie offers a vibrant atmosphere with "great food" and "delicious drinks." Patrons praise the "wonderful service" and fun environment, ideal for celebrations. While some diners report slow service and inconsistencies, the menu features unique desserts and cocktails. Perfect for families with varied tastes, it's a lively dining choice.

1,771 Reviews

K
Krystle
New York City1 review
5.0
Dined on June 8, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Wonderful service, wonderful food, wonderful staff, wonderful atmosphere. Me and my family truly enjoyed ourselves. There was something for everyone; for kids as young as 8 to adults as old as 80. I highly recommend going to this restaurant. It was worth every penny.
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l
lorita
Philadelphia County2 reviews
5.0
Dined on May 25, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
My husband and I were there for breakfast and the chicken and waffles were great . Our waiter was nice friendly and we really enjoyed our first time in dover
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R
Robert VIP
Philadelphia County14 reviews
5.0
Dined on May 20, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Waiter was excellent, food was hot and tasty, and all the staff was friendly.
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J
Jennifer
Philadelphia County1 review
1.0
Dined on May 16, 2025
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 1
Terrible Experience. Made reservations when entering we had to agree that we had a party of six and gratuity of 20 percent would be automatically applied before we were allowed to be seated. Place was empty felt dingy and dirty. Service was incredibly slow over an hour to get our meal in an empty restaurant only to get served undercooked burgers with wilted lettuce. Asked to order our desserts when food came since there was such a delay and was told sure but waitress disappeared. Finally once ordered took another fourty minutes for dessert again in an empty restaurant and it was gross. Online menu does not match restaurants either.
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j
janyce
Baltimore / Maryland6 reviews
5.0
Dined on April 18, 2025
1. Overall 5
2. Food 4
3. Service 5
4. Ambience 5
Service was very good. I had the turkey club which was very good and plenty of hot fries
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I
Iris VIP
Baltimore / Maryland25 reviews
2.0
Dined on April 14, 2025
1. Overall 2
2. Food 2
3. Service 1
4. Ambience 4
first was waiting 30 minutes just for a plain Caesar salad and then of course five minutes later my entrée came. The salmon was overdone and service was absolutely awful. An hour and 20 minutes for a salad and salmon. and of course cause my hot entree Came five minutes after my salad I could barely eat my salad. All of this for $50. Poor service and overpriced.
1 person found this helpful
S
Steacey
Washington, D.C. Area1 review
1.0
Dined on March 28, 2025
1. Overall 1
2. Food 3
3. Service 4
4. Ambience 2
bThe Manager here thinks she is more important than the customer. We came in with a coupon which she refused to honor, and she was not interested in making any accommodations for us. We had driven 3 hours to stay the weekend at Dover Bally's and cancelled dinner reservation to take advantage of the offer and enjoy our evening. She made the restaurant experience very negative. She had no intention of making the problem right. We are not people that are always looking for freebees or handouts, but her pompous attitude showed her immaturity. We won't be ack. Maybe she is the reason hardly anyone was there on a Friday night.
1 person found this helpful
B
Bonnie
South Carolina1 review
2.0
Dined on March 16, 2025
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 3
1.5 hrs to get food. 1 order of chicken tenders,sliders& onion rings.
1 person found this helpful
M
Mimi
Orlando / Central Florida East2 reviews
4.0
Dined on March 15, 2025
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 4
The food was just OK. Service was poor, but a fun place to eat.
1 person found this helpful
PM
PeggyM VIP
Washington, D.C. Area3 reviews
5.0
Dined on March 15, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
It is always a good time at Sugar factory. The food is always good quality and we enjoy the atmosphere, as they do a wonderful job celebrating birthdays, etc. The wait staff at the Sugar factory in Dover Downs, in Dover, Delaware are a wonderful team.
Sugar Factory American Brasserie RestaurantResponded on April 6, 2025
Thank you so much for your kind words, Peggy! We’re thrilled to hear you enjoyed visiting Sugar Factory at Bally’s Dover. We look forward welcoming you back soon.
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FAQs

Sugar Factory American Brasserie Restaurant is rated 3.9 stars by 1771 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jun 23, 2025

7:00 PM

Booked 5 times today

Google Map for Sugar Factory American Brasserie Restaurant

1131 N Dupont Hwy, Dover, DE 19901-2008

Additional information

Neighborhood
Dover
Hours of operation
Mon–Thu, Sun 2:00 pm–10:00 pm Fri, Sat 2:00 pm–12:00 am Brunch Sat, Sun 8:00 am–2:00 pm
Price
$30 and under
Cuisines
American, Dessert, Dining Bar
Dining style
Casual Dining
Dress code
Business Casual
Parking details
Hotel Parking
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Beer, Cocktails, Non-Smoking, Wheelchair Access, Wine

Website
https://casinos.ballys.com/dover/sugar-factory.htm
Phone number
(302) 857-3252
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.... For parties of 11+ email aviola@ballysdover.com with subject: "Party Reservation" Note: party request must be summited 3 weeks in advance. Thank you
Private party contact
our Private Event Coordinator : (800) 711-5882

Featured in

A Guide to the Best Date Spots in Philadelphia & New Jersey

Sugar Factory American Brasserie Restaurant

Make a reservation

About this restaurant

Additional information

Featured in

A Guide to the Best Date Spots in Philadelphia & New Jersey

Private dining

Private Event

Custom inquiry

Ask Concierge
AI Beta

Menu

What 1,771 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

How is Sugar Factory American Brasserie Restaurant restaurant rated?

Is Sugar Factory American Brasserie Restaurant currently accepting reservations?

Make a reservation

Additional information

Featured in

A Guide to the Best Date Spots in Philadelphia & New Jersey