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Party Size
For 2
Date
Today
Time
7:00 PM
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Booked 83 times today

Sugar Factory American Brasserie - Miami

3.4
913 reviews
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$31 to $50
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American
Top Tags:
  • Good for Birthdays
  • Special Occasion
  • Fun
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
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Private dining
Dining Style
Casual Dining
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Cuisines
American, Dessert
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Hours of operation
Taking reservations for
Sunday to Thursday: 7:00am to 11:30 pm
Friday and Sunday: 7:00am to 1:00am
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Phone number
(305) 604-0323
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Smart Casual
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Cross street
Hotel Victor
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Gift Card
Additional
Bar Dining, Bar/Lounge, Beer, Full Bar, Late Night, Outdoor Smoking Area, Private Room, Takeout, Wheelchair Access, Wine

Private Dining

Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs.

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What 913 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on recent ratings
3.3
food
3.1
service
3.6
ambience
2.7
value
Noise · Moderate
50% of people would recommend it to a friend
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5.0Dined 2 days ago

I went to visit the Sugar Factory for my 21st birthday trip while in Miami! I have to say I really enjoyed my visit. I ordered the Watermelon Patch and it was everything I hoped it would be and more!

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5.0Dined 3 days ago

Great ambiance! Drinks are great, but very over-priced and filled with entirely too much ice😓

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2.0Dined 3 days ago

Once we actually got seated, we had a great time. Food and drinks were good and the dessert was the best part. However, we had a reservation for 7:30pm and didn’t get seated until 8:20pm! We kept checking in with the hostess and all she would say is that they had to wait for more tables to clear (we had 8 people in our party). They did nothing to accomodate us nor did they offer an apology or free appetizers for our wait time. Ridiculous. For this reason alone I would not recommend. Our server was great but we were already so upset that it didn’t really matter.

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2.0Dined 5 days ago

Great looking place. Average pricing, except if you order one of those bowl drinks. The menu had food residue. Looked like potatoe fries scraps. That was a no go for me. The food was average as well. Overall I do not think this restaurant lives up to its hype.

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5.0Dined 5 days ago

Absolutely loved the fish tacos and my drink was just as amazing as it looked. Our service was very speedy too!

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5.0Dined on May 15, 2018

The drink was great but the food was very over cooked and dry we couldn’t finish it.

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3.0Dined on May 14, 2018

Great drinks, bad service though.

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5.0Dined on May 13, 2018

The best Mother’s Day ever great food and fun drinks

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5.0Dined on May 13, 2018

Had a great time! Food was delicious and the drinks were awesome!

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3.0Dined on May 13, 2018

Service was slow/disappointing, but I don’t think that was due to our server. Overall sense was that the place is perhaps not very well managed. Therefore, our server seemed a little stressed and overworked, not like we anticipated for such a fun-seeming concept.

It took awhile for a second cup of coffee, but when he came with it, it was in a large to-go cup: AWESOME because a mom needs her coffee on mother’s day! (First cup was in a small ceramic one on saucer that literally looks like the coffee emoji ☕️ - cute, but too small for morning coffee imo.) I really appreciated him going the extra mile when he was clearly stressed out, again presumably to a poorly-run kitchen from what I could tell based on other clues around the restaurant.

I’m sure when it first opened, the concept was “fresh” and exciting based on the uber-glammy celebrity photo endorsements. However, at least for the Miami location, the sparkle seems to have worn off as reflected in the sad candy store offerings, dry “bacon” cheeseburger (with no bacon, but I didn’t want to bother the server about because he seemed to have enough frustration...), and generally worn looking environment.

That said, the INSANELY composed “Insane” milkshake they advertise did NOT disappoint. It came to the table looking just as crazy over-the-top as I had hoped and that’s just FUN on Mother’s Day!! And they gave all the moms a rose which was super nice. My kids each had crepes (one had creme brûlée and the other had Nutella) that were pretty darn delicious too. Expensive? Definitely. But I was prepared for that. Loud? Oh yes, but it’s South Beach and that’s part of the fun!

So, to get your South Beach SUGAR on, the people watching and sweet food did NOT disappoint. Very fun, although expensive. But I wouldn’t go there to eat anything else unfortunately - my dry burger (although ADORABLY served on a skewer IN my crazy milkshake) was a little sad and all the “real” food at surrounding tables seemed very “meh.”

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5.0Dined on May 13, 2018

Very nice place. Very highly recommend.

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5.0Dined on May 13, 2018

First time going for my birthday and it was amazing !!

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5.0Dined on May 13, 2018

The food was great but the service of the waiter could have been better attentive, don’t know if he was overwhelmed or just because is was a party of 2, I watch him and he was more attentive to larger table of people. I didn’t find that as a great customer experience since is was my first time as a guest, the experience was hah ok.

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1.0Dined on May 11, 2018

Way too expensive I knew I would be paying more for fancy drinks I was expecting that and that was okay because it was going to be worth the experience but $45 for a drink is absolutely ridiculous get some friends together and make your own fancy drinks if you’ve already been...

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2.0Dined on May 10, 2018

I order an app and that came out incorrectly. Then, our food took a very long time to come out. That finally came and wasn’t hot at all. Once I received my food then my app arrived,which was an unconvincing.

Just really wasn’t a great experience.

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1.0Dined on May 5, 2018

The restaurant could not locate our reservation and said they would not honor our reservation even after I showed them the email confirmation I received from open table. The hostess was extremely rude and told my party we were unwelcome and we should leave. We were their to celebrate my cousins birthday and sge really wanted to eat here for her birthday dinner so we sat ourselves on the patio and luckily were served by the outdoor staff. I have been to the sugar factory in DC and it is filled with much friendly staff who know how to provide good service. If it were not for my cousin's birthday and her desire to eat here I would have left. I definitely will not be returning and do not recommend this restaurant to others.

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5.0Dined on May 5, 2018

Great atmosphere. Staff made my daughter's bday visit very memorable.

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3.0Dined on May 5, 2018

I had a great time dining here with my family. The atmosphere was great for celebrating my sister’s college graduation!

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4.0Dined on May 5, 2018

Restaurant was very clean. Service was fast. The food was excellent. I had the rainbow sliders, taste better than they look.

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2.0Dined on May 5, 2018

We we’re celebrating two birthday’s, they definitely didn’t make it feel like a celebration. Hostess was almost falling asleep at stand, waiter was there to take order, drop food and collect check, that’s it! Very dark restaurant, couldn’t see my food to make sure there were no surprises. Would have love to order a drink but the prices, just couldn’t do it!

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1.0Dined on May 4, 2018

I recently went here on May 4th for a bachelorette dinner. Service was slow, the waitress forgot our food and drink orders. Asked several times to receive napkins and for our table to be wiped down and cleaned. Took 20 mins to get our table wiped down. Also, this place is way overpriced. Not worth it.

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5.0Dined on May 1, 2018

i Had the mojo to and it was amazing, I also ordered the chicken and waffles they were also amazing

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2.0Dined on April 30, 2018

Watered down drink get better drink in nyc location

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4.0Dined on April 28, 2018

I have been here before and both experiences are similar, we were seated promptly and were able to pick where we wanted to sit. It was pretty busy and it took a while for the waitress to take our order but our food came out quickly and hot! The best part was the dessert, we order a shareable banana split and it looked amazing and tasted amazing. Again it took a while to pay and get our change but outside of out waitress being busy we enjoyed it and would go back.

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3.0Dined on April 28, 2018

Our kids enjoyed their desserts and had fun. The $2 per item upcharge simply because it was Saturday was ridiculous. The bill includes a 20% gratuity which we were fine with even though the service was terribly slow. even though the restaurant was half empty. Lastly, the waiter was trying to hit us up for a tip on top of that claiming the 20% was a service charge. Really sleazy.

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5.0Dined on April 28, 2018

Very cute restaurant! Drinks are pricey and the food was moderate. I would only recommend going for dessert, not a meal.

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2.0Dined on April 27, 2018

Was TOTALLY over priced! $7.00 for tea was just he beginning...... Not worth it!

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5.0Dined on April 26, 2018

The service was great and the food was delicious. Very creative drinks to choose and there is a large selection of food also. Great for a special occasion or just spending time with friends or family.

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3.0Dined on April 25, 2018

I paid $40 for one of the big bowl drinks which was literally nothing but sugar, ice and candy lol.. did not taste an ounce of liquor. Food was ok, I had the burger with the mac & cheese. I say go just to experience it..

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3.0Dined on April 23, 2018

When we arrived, they didn’t check the reservations to check us in. The menu had a sticker on front that said everything was an additional $2, plus a 20% service charge on the bill. Ordered one of the goblets, a salad and the classic steak and our bill was $112.... unreasonable. I know it’s south beach, but would not recommend. Outside smelled like garbage, inside smelled like a middle school lunch room.

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5.0Dined on April 23, 2018

I loved it ! Food was amazing and drinks were fantastic

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3.0Dined on April 22, 2018

I took my husband here for his birthday/date night. The waiter kept disappearing, none of the drinks we wanted to order were available, and the rainbow sliders were still red on the inside. With $150 bill we were VERY dissatisfied.

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2.0Dined on April 22, 2018

Extremely expensive. Menu prices did not reflect the bill. Every item was $2 more. Service very, very slow. Got my drink after I had finished my meal. 2% resort fee and automatic 20% gratuity added. Will not return!

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2.0Dined on April 22, 2018

Terrible service, horrible attitudes. We had reservations and still waited an WHOLE HOUR to be seated. Kept getting the run around when we asked about how long it would take to be seated. Luckily the drinks were good, but very overpriced. Good for the experience but we will never be back.

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1.0Dined on April 22, 2018

This was the worst experience I ever had at a restaurant. Service was horrible. Ordered 3 milkshakes and 2 appetizers it took well over 45 minutes to bring out. We sat at the table with empty water 8 oz plastic water cups for 45 minutes. Waiter only came over twice to take order and bring check (40 minutes after food was brought) nothing in between. Will never visit this location in Miami again!!

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1.0Dined on April 22, 2018

Made my reservation several months in advance for a birthday dinner with my friends from out of town. We waited over 2 hours after our reservation. The hostess sat another group of 11 ahead of us when we were there first. The manager tried to accommodate us with a percentage off our meals, comped my drink and dessert but the damage was already done. It was one of my favorite places in Miami but I do not plan on going there again. Very disappointed.

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3.0Dined on April 21, 2018

Nice hangout. Very pricy and you don’t even get to keep the goblet

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2.0Dined on April 21, 2018

Expensive!

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3.0Dined on April 21, 2018

Drinks and service were great but music could have been better !

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3.0Dined on April 21, 2018

Desserts were great!
Dinner food was ok.
Service was not good, but we attributed that to the 20% gratuity automatically being added into the check. Nothing to work towards means you see your waitress 3 times during an hour and a half meal.

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