Sugar Factory American Brasserie - Miami

3.8
1124 reviews
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$31 to $50
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American
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
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Delivery or takeout
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Private dining
Dining Style
Casual Dining
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Cuisines
American, Dessert
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Hours of operation
Taking reservations for
Sunday to Thursday: 7:00am to 11:30 pm
Friday and Sunday: 7:00am to 1:00am
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Phone number
(305) 604-0323
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Smart Casual
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Cross street
Hotel Victor
Additional
Bar Dining, Bar/Lounge, Beer, Full Bar, Late Night, Outdoor Smoking Area, Private Room, Takeout, Wheelchair Access, Wine

Private Dining

Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs.

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What 1124 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.7
service
3.9
ambience
3.1
value
Noise · Moderate
66% of people would recommend it to a friend
5
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3
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1
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OT
New York Area
3 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Great place right off the beach to sit and eat and people watch. Had an amazing time and drinks were great!!!

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LL
Miami
1 review
Dined 4 days ago
Overall 1food 1service 1ambience 1

Disappointing does not accurately describe the experience. The place was filthy. You could see grime and food on the floors and the tables had crud along the metal edges. Our $40 goblet drink had me wondering if there was any alcohol in it at all. My husband is not a drinker and had no problem drinking more than half of it. We went at 4 pm so it was not busy at all and we still sat at our table waiting for the server to come greet us. Although he was very nice, our server did not seem overly interested in serving. I am sure the fact that 20% tip is already included doesn't help. When we received our food, it looked like a cheap freezer meal, shameful and bland and mine was not accurately described on the menu so I sent it back. I waited a good 10 minutes for the server to come back to the table. By that time my husband was done eating so we just got the bill and left. We will NEVER go back. This place is extremely overrated and a total waste of time and money.

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BW
1 review
Dined on October 7, 2018
Overall 2food 3service 2ambience 2

Overall poor value. The orders showed up incorrectly.

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JT
1 review
Dined on October 7, 2018
Overall 1food 2service 1ambience 1

I was very happy the first time I took my daughter for her birthday. Fast forward two years later, it was awful, they keep the lights on now so the ambiance is different, the food is cold, they brought the wrong desert after they didn’t have the first one I ordered, we watched the milkshake sit at the window for 20 minutes before they brought it (of course melted) the waitress poured the drink very fast and didn’t even make it special for the occasion, she also disappeared a lot. It was disappointing!

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NL
1 review
Dined on October 6, 2018
Overall 2food 2service 2ambience 3

Made a reservation 2 -3 weeks in advance, but for what? I still waited 15 minutes or so to be seated. They did asked if I wanted a table inside, but why would I want to be in there? It was empty lol. Anyway, the drink was $41. It was cool to see the smoke come from the drink but it wasn’t worth the price to me. And most roasted chicken, mashed potato with asparagus dish tasted like a room service dinner order straight from the kitchen of a 3 star hotel. I gave 3 stars for food only because my boyfriend liked the salmon dish. Too bad he is easy to please.

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VJ
1 review
Dined on October 3, 2018
Overall 2food 4service 1ambience 4

The food and drinks were nice and the atmosphere was great but the waiter tricked us. He kept telling us to go with a DRINK special. We kept telling him that we wanted to pay separately because we didn’t have cash to pay our own share of the bill. He said no that we needed to get the DRINK special and pay all together. So that’s the way we paid. Only reason he did that is so that we would pay a HUGE service fee for us paying all together. If we would have paid separately like we intended then he wouldn’t have gotten the $30 for the service fee.

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JG
Washington DC
1 review
Dined on October 1, 2018
Overall 5food 4service 5ambience 5

Roberto was a great server and made sure we were doing just fine, everything was great!

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OT
1 review
Dined on October 1, 2018
Overall 5food 3service 5ambience 3

I had a great time. A good place to celebrate a birthday
Little pricey but good 🙂🙃

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OT
1 review
Dined on September 30, 2018
Overall 1food 2service 1ambience 2

Daughter’s 10th Birthday. We were told to just have a seat. Waited almost 20min for just water and after receiving food never seen our waiter again.

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SB
New York Area
1 review
Dined on September 29, 2018
Overall 3food 4service 3ambience 4

Food was good.Nice experience but drinks are pricey

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RJ
1 review
Dined on September 29, 2018
Overall 5food 5service 5ambience 5

We went earlier than our reservation but we were still seated without any hesitation! The food was good but the drinks were amazing!

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DS
1 review
Dined on September 29, 2018
Overall 1food 2service 1ambience 1

We've previously dined at the Orlando location and LOVED it, so our expectations for the Miami location were about the same. It was a complete let down to say the least. It took about 6-8 minutes after sitting down for us to be greeted, however, our server for our table (Mauricio) was nice and accommodating. Every other employee was rude not helpful in any sense. One server literally rolled his eyes when we tried to get his attention because we couldn't find our server. I was embarrassed to have even recommended this place not only for us to dine, but as one of the top priorities of our trip. I will not be returning to this restaurant again.

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IK
1 review
Dined on September 28, 2018
Overall 2food 1service 2ambience 4

The food is overpriced. The quality of food is sub par. The service is rushed but our waitress was friendly. I would not eat here again.

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OT
New York Area
5 reviews
Dined on September 25, 2018
Overall 5food 5service 5ambience 5

Awesome service

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OT
Houston
1 review
Dined on September 24, 2018
Overall 5food 5service 3ambience 5

We were celebrating my friend’s 30th birthday. Carlos was our waiter . Although he was really nice , it was delay getting utensils, napkins , and our initial drinks and food . But we still had an awesome time !

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AH
1 review
Dined on September 24, 2018
Overall 3food 3service 2ambience 4

The drinks were pretty pricey. It was my first time in Miami and I really wanted to go here for the drinks. They were good and the ambiance of the drinks were really cute. But it’s one of those places you can say been there done that and that’s that. Food was good. Service was very mediocre (servers get an automatic 20% added to the bill plus a resort fee plus some other fee I can’t rmember) which made them never check up on our table, look me in my face and continue to walk when I called them.

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AD
1 review
Dined on September 22, 2018
Overall 3food 5service 3ambience 4

Overall, enjoyed the experience as a person who was traveling for vacation and looking to try new venues . However, I think the quality of alcohol beverages for the price was poor and overpriced. For the specialty drinks to be 60oz and with the types of alcohol and price, the quality should be better. If I were to recommend the venue to someone it would be for the experience of going but not the quality/price.

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JS
Miami
3 reviews
Dined on September 21, 2018
Overall 5food 5service 5ambience 5

I loved it! They do a great birthday celebration! I loved everything from start to finish. If it’s your birthday they give you a candy bucket to fill up! So nice.

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C
Cincinnati
1 review
Dined on September 19, 2018
Overall 4food 5service 5ambience 3

There was some confusion when we arrived due to the lack of signage and the staff member seating us did not seem to show any regard for our reservation. However, the drinks, food, and service once we were seated were all outstanding! By sitting outdoors, we were given a deal of buy one get one free drink which was a great saving. The drinks and appetizers were delicious :)

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CA
1 review
Dined on September 15, 2018
Overall 4food 4service 5ambience 5

My Kids an I had a good time the waiter was excellent , help us out and gave us some suggestions been it was our first time there.The food was good BUT a bit to pricey

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SF
1 review
Dined on September 14, 2018
Overall 4food 5service 5ambience 4

Although pricey.. Service and food were really good!

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JS
1 review
Dined on September 13, 2018
Overall 4food 3service 4ambience 3

Decent food, fun drinks. Very expensive, not very worth the price.

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HG
1 review
Dined on September 13, 2018
Overall 5food 5service 5ambience 5

Amazing Customer service. Great view. Will come again when I return.

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AB
1 review
Dined on September 12, 2018
Overall 1food 3service 2ambience 2

First time going and I made a reservation and ended up sitting outside. I asked if there was inside seating and the girl said no, which apparently isn't true. Not very happy with my experience and the server wasn't very attentive. Which is odd since there was nobody there

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OT
1 review
Dined on September 11, 2018
Overall 5food 5service 5ambience 5

Thank you so much sugar factory American came all the way from Philadelphia to celebrate my daughter‘s third birthday and with family And you guys at sugar factory American South Beach Miami Florida it was the worth of travel. The food/ drinks was delicious my daughter and family enjoy and her sparklies candle and milkshake yummy. Will come back soon thanks again

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OT
Atlantic City
2 reviews
Dined on September 10, 2018
Overall 5food 5service 5ambience 2

We opted to sit outside due to a waiter offering discounted drinks for curb side seating. Several street vendors approached us during our meal soliciting to purchase their products. That was extremely annoying!!! The food was delicious, the drinks were fun, our waiter was professional & friendly. I would come back but would not sit outside!

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OT
1 review
Dined on September 9, 2018
Overall 2food 1service 4ambience 2

Overpriced, bad food, mediocre! Definitely not going back.

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I
1 review
Dined on September 9, 2018
Overall 5food 5service 5ambience 5

I enjoyed my dinner, it was my birthday and I was accommodated to the fullest extent. The food was delicious and everything was just perfect. I loved it. I will be back again soon

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OT
Miami
1 review
Dined on September 5, 2018
Overall 5food 5service 3ambience 5

food is too expensive. sugar factory is over rated

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OT
Charleston
1 review
Dined on September 2, 2018
Overall 4food 3service 4ambience 3

Fun for a young crowd.

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TD
1 review
Dined on September 2, 2018
Overall 5food 5service 5ambience 5

Everything was amazing!!! Our server nickolay was so sweet.

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OT
New England
1 review
Dined on September 2, 2018
Overall 5food 5service 5ambience 5

Amazing waiters, amazing service

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OT
1 review
Dined on September 2, 2018
Overall 2food 2service 3ambience 4

Burgers were cold, fries were good, specialty milkshake was scratched & $35 for a non alcoholic goblet is utterly ridiculous! 20% service charge automatically added to tab & waiter writes on check that gratuities are not included in that 20%! So your expected to tip on top of that? Oh let's not forget 7% sales tax and 2% local tax. So customers are expected to pay outrageous prices plus 44% in tips, taxes and service charges! Beyond insane! Oh and that $35 non alcoholic goblet just cost >$50!!!!!!

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ND
Los Angeles
2 reviews
Dined on September 2, 2018
Overall 2food 2service 1ambience 3

Poor service. Overpriced. Longer than necessary wait time once our orders were placed.

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OT
Miami
1 review
Dined on September 1, 2018
Overall 5food 5service 5ambience 5

Experience was awesome. I'll definitt be back

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OT
1 review
Dined on September 1, 2018
Overall 3food 1service 1ambience 3

Actual food was less than mediocre. More known for the dessert and drink menu. Very slow service which is expected with an auto gratuity of 20%.

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BT
Tampa
1 review
Dined on September 1, 2018
Overall 4food 5service 5ambience 5

I little bit pricey and trick with the tips. For every single item they charge you an extra dollar ($1.00) for each one plus they include the 20% for service with no other options so you need to be prepared for surprise when you ask for the ticket. Our order was around $245.00 + all the charge increase to $340.00 almost a $100.00 extra.
The service was great, the food tastes good and the drinks are awesome.

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m
1 review
Dined on September 1, 2018
Overall 5food 5service 5ambience 5

It was amazing ...went for my birthday and enjoyed every moment. The drinks are super strong. You only need one big one to share with the table!

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JE
1 review
Dined on September 1, 2018
Overall 2food 2service 3ambience 2

I was excited to go here because I’ve seen pictures of it, but it wasn’t really that great. The candy area was cute but I wasn’t expecting the actual restaurant area to be so small. It was very loud in there, and a million people were celebrating their birthday, so every two seconds the waiters broke out in song. I ordered the South Beach burger which sounded delicious but it was very bland. The only flavor was the plantain. The drink goblets were tasty but I still think $43 is a bit much. Overall, it’s just an overpriced place to eat.

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BS
1 review
Dined on September 1, 2018
Overall 1food 2service 1ambience 2

Not impressed bad service not worth the hype at all very disappointed for all the money spent. Even desserts were dry.

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