Sugar Factory American Brasserie - Miami

4.0
1252 reviews
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$31 to $50
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American
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
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What 1252 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
4.0
service
4.1
ambience
3.4
value
Noise · Moderate
75% of people would recommend it to a friend
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S
Miami
8 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Great ambiance with outstanding service! Entertaining night!

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CQ
1 review
Dined 3 days ago
Overall 3food 3service 1ambience 2

I would recommend the food and the experience. The drinks were cool but the service was horrible. Had to find our waiter to get our cheque even after we asked. I felt like our table was ignored the whole time we were there. Also our waiter was rude and made comments about what we were ordering.

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NA
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

The music was catchy and the food was amazing. Love the goblets! We had the Valentines Special goblet and the fried oreos with fried ice cream, and everything was delicious!

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TM
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

The service was amazing and so was the food. I had gone there with a groupon and when I mentioned it to the waitress she already knew the details about it which was great. I would definitely recommend going.

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OT
Miami
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Birthday dinner

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BM
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

The food and drinks are great! Can’t wait to go again!

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AC
New York Area
9 reviews
Dined 5 days ago
Overall 3food 1service 2ambience 3

We were here for valentines dinner and the waiter was more interested into what was going on at other tables. I had to send my food back and it still wasn’t what I asked for. There were several other tables having issues and the manager picked and choose what tables he wanted to assist. At the end of the night the waiter handed us the check and said the manager took 25% of my food... he never came over to apologize or to find out what was wrong...he took 6.25 off our bill...really... I had all of three bites. The restaurant wasn’t busy like that. We had late reservations but decided to come in earlier as the hostess suggested the day before. They were giving out roses to select individuals, which I was offended by. So when we went inside to take pictures another guest asked if I received a rose and I said...no , she gave me one of her roses...she didn’t have to but I appreciated it.

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MK
London
1 review
Dined 6 days ago
Overall 1food 1service 1ambience 1

Horrible service and food! Waste of money and overpriced. Staff was not paying attention and focusing on delivering customer service. Food quality was very poor!

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C
1 review
Dined 6 days ago
Overall 1food 2service 1ambience 2

Staff was very rude asked could I change something on my order she said let me see if the chef is in a good mood cause if he’s not then no

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OT
Las Vegas
81 reviews
Dined 7 days ago
Overall 2food 4service 4ambience 3

Quite ..empty lunch but not their fault
Biggest isssue
Mom..Dad..two teen young ladies ..
Two apps..1 was used as a main
3 light mains ..burger and chicken wraps
No alcohol at all
One stupid frozen non-alcohol drink girls shared..

$198..then is wasn’t aware being first time in area of the South Miami Beach hustle where tip is buried in the ill

Soooo..198$ rip off
240$ after the 40% tip no one dared point out ..criminal
I’m sure they get that kind of tip for a lunch every day

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OT
Miami
2 reviews
Dined on February 12, 2019
Overall 5food 5service 4ambience 5

Everything was good, expect the waiter did something ugly, trying to get double tipped...tip in south beach is always included (I know that since I live in Miami) once I paid my bill, he gave me the credit card recipe to sign and did not include the original check in hopes that we tip double (we had to request a copy of the bill) it’s ugly and unprofessional and in a place that already charges a lot should not be done...

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i
Atlanta
1 review
Dined on February 12, 2019
Overall 1food 1service 1ambience 2

Should have known better. Any restaurant that automatically takes 20% gratuity will never live up to it in service or food. $75 for frozen chicken tenders, average ceasar salad and overly breaded fish tacos with stale nachos. Food shouldn't be this nasty yet cost this much. Sugar Factory no second date with you. Save yourself a broken heart, unsatisfied belly, and an empty wallet, find somewhere else to eat on the beach.

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l
1 review
Dined on February 9, 2019
Overall 4food 3service 4ambience 4

the service was great but food was terrible. bought a smore milk shake almost 30 dollars and the only thing good was the smore, the actually shake was nasty

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SH
1 review
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

We visited this location 2 Sunday's in a row creating fun memories and amazing family time. Thank you!

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SM
1 review
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

I had the ice cream sundae and it was delicious. The waiter was very patient and knowledgeable about the menu.

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OT
1 review
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

My daughters birthday was great, friendly staff and fast service.

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DR
1 review
Dined on February 2, 2019
Overall 3food 3service 5ambience 4

It was too expensive. Food was way overpriced. On a positive note, it's in a great location, beautiful view and the staff is very attentive.

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p
Orlando
6 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

Awesome food, sweets, coffee. Loved it...! Thanks. Gigi was absolutely awesome

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MO
1 review
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

The food and the atmosphere were fantastic. Our server, think if memory serves me, Tibor, was amazing. He was on top of everything, super professional, responsive, and did a great job. Being in the industry previously that guy is a pro’s pro! Thanks again and will recommend to our friends, family, etc.

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OT
Miami
1 review
Dined on February 1, 2019
Overall 5food 5service 5ambience 5

My wife’s birthday!!

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A
1 review
Dined on February 1, 2019
Overall 4food 5service 3ambience 5

Went to Sugar Factory with some friends for a birthday dinner, & the food was AMAZING. Everyone enjoyed it & the dessert was the best part. They played good throwback music too. Was worth the drive.

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F
Orlando
2 reviews
Dined on January 29, 2019
Overall 3food 3service 3ambience 5

Para golosos!!!! Muy rico todo! Super dulce!!

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OT
1 review
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

It was great!!

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PP
1 review
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

Great service. Very helful, great atmosphere for birthday celebrations.

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L
Cleveland
4 reviews
Dined on January 26, 2019
Overall 5food 5service 4ambience 4

Fun treat for the kids. Service a little off but still tasty and fun.

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DG
Miami
6 reviews
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

The food and desserts were AMAZING! The service was top notch. I was irritated by the fact that if we sat outside we would have got 50% off of our bill. The outside hostess only told me as we left and I asked. She said when the weather is bad they put those signs out, but it is only good for sidewalk dinning. Even stranger there was a 50% off and a 25% off sign. I found the signs and the discounts suspect and I felt cheated. Had there been no signs I would have only had good things to say.

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s
Miami
3 reviews
Dined on January 25, 2019
Overall 3food 2service 3ambience 3

Meh I wasn’t impressed not the way I’ve heard people rave about it. Also I found it silly to be charged hotel tax and I wasn’t staying at the hotel. But different strokes for different folks

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n
1 review
Dined on January 23, 2019
Overall 2food 2service 3ambience 2

Very over prized, also they asked me about any special ocassion and they didn’t even make anything special, neither greetings.

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AJ
Birmingham
1 review
Dined on January 21, 2019
Overall 1food 1service 1ambience 3

I ordered the steak and lobster dinner. The lobster was mushy. I sent it back and ordered grilled shrimp as a replacement. Pricing is ridiculous! The automatic 20% service fee was calculated on the regular price even though they were offering 50% off due to slow business. The server was missing in action. No drinks or extras ordered and my bill was over $100.

Not worth the hype!

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D
Tampa
1 review
Dined on January 20, 2019
Overall 2food 2service 1ambience 4

Sugar Factory definitely had the hype, with their huge, if not overpriced "goblets," which we knew going in. However, I think our biggest disappointment was the service. Gino, our server, did not know any particulars about the menu, including what was in a featured drink. He also was incredibly absent during our visit. We only saw him one other time between placing our order and asking for the check; which had a 20% gratuity automatically added on. Fun presentation, mediocre food and poor service.

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JZ
1 review
Dined on January 20, 2019
Overall 5food 5service 5ambience 5

It was my first time going and all I have to say was that I LOVED IT. Its worth the drive and price too!

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OG
1 review
Dined on January 19, 2019
Overall 1food 2service 1ambience 1

The service was bad, the money I spent there was not worth it. I couldn’t hear the person next to me due to it was to loud. The servers didn’t speak or understand English. We waited 2 hours for our food. I would never go here again. It’s over rated and not worth it.

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OT
Atlanta
1 review
Dined on January 19, 2019
Overall 5food 5service 5ambience 5

The Sugar Factory was amazing. I was on vacation in Miami for my birthday and someone recommended this place. I’m so glad I gave it a try because everything was delicious. It’s a bit pricey however the drinks and service is well worth it. This was above my expectations.

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OT
1 review
Dined on January 19, 2019
Overall 3food 4service 4ambience 3

My overall experience was fair. I did not appreciate the two hostesses trying to rush my party and I to order as soon as we got there. The other employees in passing just stood around trying to intimidate the guest so that they can leave and remind us every five minutes that the kitchen was closing when it was only 1:00am. The salmon was good. But I will not be dining at this restaurant again. Our server was pretty nice and made sure we had everything we needed. I just feel that the wait staff needs a little work in hospitality.

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OT
Miami
3 reviews
Dined on January 18, 2019
Overall 5food 5service 5ambience 5

Everything was perfect. It wasn’t packed and food was great.

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MM
1 review
Dined on January 17, 2019
Overall 3food 4service 4ambience 3

The Mac and Cheese burger was delicious. I didn't have dessert this time but next time I will.

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OT
Miami
1 review
Dined on January 11, 2019
Overall 5food 5service 5ambience 5

Loved it! Food was good. The drink was so good!! The staff were all friendly and very attentive.

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OT
1 review
Dined on January 10, 2019
Overall 4food 1service 4ambience 4

The food was poor and very expensive. The milkshakes were amazing and delicious. I just wouldn’t recommend for dinner because none of the appetizers or dishes I got were enjoyable.

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CB
Orlando
1 review
Dined on January 9, 2019
Overall 1food 1service 1ambience 1

My experience at Sugar Favtory in Miami was awful. It was my husband’s and mine 20th anniversary which I had put on my reservation when I reserved the date and time and nobody acknowledged it at all. The food was awful and the waiter didn’t listen to anything I had told him. Never will go again!!!!!

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OT
1 review
Dined on January 6, 2019
Overall 5food 5service 5ambience 5

Boyfriend and I loved it

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