Sugar Factory American Brasserie - Miami

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1542 Reviews
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$31 to $50
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American
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
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What 1542 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.8
service
4.0
ambience
3.4
value
Noise · Moderate
72% of people would recommend it to a friend
5
4
3
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S
Washington DC
3 reviews
Dined 3 days ago
Overall5food5service5ambience5

16th Birthday

AR
1 review
Dined 3 days ago
Overall5food5service5ambience5

An environment that has mastered the ability to appeal to all your senses. This is not just a restaurant. Trust the reviews, and me, when i say you will be completely satisfied. Also make reservations.

AM
1 review
Dined 3 days ago
Overall4food4service5ambience3

Nice place noise level (music) to high unable to talk to listen to each other.

r
New York Area
2 reviews
Dined 4 days ago
Overall3food3service4ambience3

Milk shakes and desserts yummy! Not as happening as NYC sugar factory. Service was good ambiance ok-attached to a hotel on ocean drive.

J
1 review
Dined on November 2, 2019
Overall5food5service5ambience5

Amazing 😍 atmosphere. Such great customer service. Everything was delicious. The drinks were excellent

T
Atlanta
1 review
Dined on November 1, 2019
Overall4food5service3ambience5

Things went well food was great but our waiter kept forgetting things and it was hard to get anything bc of how busy he was but he was a great server

DD
1 review
Dined on October 27, 2019
Overall4food2service5ambience3

Food is not worth it plus you get hit with Florida taxes 7%, hotel taxes 3%, gratuity 20%. Overall the drinks were great and service is fast and friendly. Would go back for drinks and dessert.

S
Miami
9 reviews
Dined on October 27, 2019
Overall5food5service5ambience5

Perfect for a special occasion or just because! Celebrated my baby girl’s birthday!!

BF
1 review
Dined on October 26, 2019
Overall4food4service5ambience5

Food was great, drinks were not all that for the price

OT
Miami
1 review
Dined on October 25, 2019
Overall3food4service3ambience5

This was for my birthday and was a little disappointed there wasn’t anything different when you reserve for a birthday. But other than that the food was all great and drinks amazing. Service a little slow but very nice.

OT
Miami
1 review
Dined on October 19, 2019
Overall3food3service3ambience5

We came from Palm Beach for our 2nd wedding anniversary. Everything was pretty good, we were sat on time per our reservation and people seemed very attentive, all besides our waiter Matt. Other than him taking a long time to tend to us after we were seated and serve us our drinks/take order we enjoyed the place and would one day return for another Goblet!

VR
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

Celebrated my 30th birthday here! The food, drinks and overall atmosphere was absolutely amazing. The service was also exceptional!

MB
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

We've wanted to try this place out for a while now but it's super far for us. I was browsing Groupon and saw a discount for Sugar Factory so I knew we definitely had to try it now. We went for my brother & husband's birthday and were greeted and sat quickly. The server was great and the food, dessert, drinks, and decor/ambience was amazing!!! If we ever go back to Miami, Sugar Factory is definitely on our to do list again! For sure a must go to place if you want something fun & different. We were all very happy with our experience.

OT
1 review
Dined on October 17, 2019
Overall5food5service5ambience5

Place was very good !!!

OT
Richmond
1 review
Dined on October 12, 2019
Overall2food1service4ambience4

This is my second time coming here and the only reason why I come is because my daughter likes it. However, I will assure you this will be my last time going there. The food was very bland and I felt service could’ve been alot better. I even brought the leftovers to my husband and he said the food didn’t taste good.

H
1 review
Dined on October 10, 2019
Overall5food5service5ambience5

Matt was so nice on the phone and so welcoming when we got there. Everyone made my daughters 18th birthday so special. Such a great place and so much fun. Took lots of great pics. Best day ever!

CM
1 review
Dined on October 9, 2019
Overall4food4service4ambience5

We loved the decorations and attentiveness of our server. My meal wasn’t as good as I would have liked but my boyfriend loved his and the portion was awesome (chicken and waffles). I wouldn’t come back but you have to try it at least once for the experience!

j
Miami
1 review
Dined on October 5, 2019
Overall2food1service3ambience1

Not fun at all. The one in Orlando is way better and more exciting. The ice cream sundae was so much smaller here too. Wouldn’t go back.

OT
Philadelphia
2 reviews
Dined on September 29, 2019
Overall5food5service5ambience5

I go to a sugar factory every year for my birthday in a different city and South Beach was my favorite

DE
Miami
1 review
Dined on September 28, 2019
Overall4food3service4ambience3

The restaurant itself, and the food, is good but not spectacular. It's very pricey; which you would expect with a South Beach dine in. I would recommend it just for the experience and their gigantic specialty nitro drinks. On the plus side, their staff is very friendly and accommodating and their waiting lobby is really comfortable; with plush couches instead of just being parked on a bench.

OT
Philadelphia
2 reviews
Dined on September 22, 2019
Overall5food5service5ambience5

Omar was a awesome waiter 🙏🏾

RD
1 review
Dined on September 21, 2019
Overall1food1service1ambience1

How is it that the prices are high but the soda machine doesn’t work and the drinks come in a plastic cup that can be brought out of the dollar tree smh never again very disappointing....

OT
1 review
Dined on September 20, 2019
Overall2food3service1ambience1

This place has definitely oversold itself. This was my first time at the Miami location and it will definitely be my last. The drinks are definitely overpriced. A simple Long Island iced tea cost $18 and it comes in a water cup. The service was horrible, our waiter walked past us multiple times not one time did he introduce himself, sell us any items on the menu nor did was he attentive to us during our dine. I could go on and on however, my recommendation is to maybe visit the Orlando location it may be better than the Miami location....I am very disappointed.

OT
Miami
1 review
Dined on September 14, 2019
Overall5food5service5ambience5

It was awesome to do your teens birthdays!!!

OT
Raleigh
1 review
Dined on September 12, 2019
Overall5food4service5ambience5

It was a nice bday dinner

MO
1 review
Dined on September 10, 2019
Overall2food3service1ambience2

I told the host that I had a reservation, but they never asked the name. They just sat us down. The first waiter we had was nice, but he seemed to have disappeared and another waiter took our order. We were there over 1 1/2 hrs and only saw our waiter 4 times (to take our order, bring our food, take our dessert order, and bring our check). They take the "automatic 20% gratuity" for granted. The price of the basic food is ridiculous. $7.50 for a plastic 8oz cup of soad... and the waiter never came for a refill. Ridiculous. We were there on a Tuesday evening, so it was not even busy. The staff was too busy talking to each other to actually do their jobs. I'd rather take my business elsewhere.

OT
1 review
Dined on September 9, 2019
Overall4food4service4ambience2

It was okay, definitely over priced. Drinks are not all that.

RG
New York Area
5 reviews
Dined on September 7, 2019
Overall2food3service3ambience3

I’ve been to Sugar Factory I’m at least 5 cities and this was by far my worst experience!
My brother came in to town so I took him and we had a $30 Groupon for $60 worth of food...great deal! I just discovered Groupon and was so excited to use it!
Anyway, my salmon was great and I always order it. My brother ordered a sandwich and he thought it was ehh, ok nothing special. We had 4 coffees, one espresso and the total came to $92 and change before the numerous lists of taxes . Either the server didn’t know how to utilize a Groupon, we were charged per coffee...but the bill just didn’t make sense.
The server could not explain what the 20% service fee meant. I work in catering sales in south Florida so I explain it as an administrative fee NOT a tip. Our server explained it as money the house gets and divides it equally as opposed to him getting it again them dividing it up but if we want to tip additional we can. I was so confused and this guy seemed to be too that I just threw and additional 15% to get him to go away from us instead of having him uncomfortably looking over our bill which is extremely unprofessional. I never tip 15% especially in this business but he was a mess.
Being in catering and events, I would not have hired our server to work one of my banquets nor work with my guests.
Just some honest feedback for Sugar Factory Miami. I am almost positive I will not be returning but will go back to my favorites in other cities, especially NYC.
I will copy and paste this review on other platforms asking for feedback so it doesn’t have to be retyped again just Incase you see the same reply. Please feel free to contact me with any questions.

LJ
New York Area
3 reviews
Dined on August 28, 2019
Overall5food4service5ambience4

We enjoyed ourselves. My husband really wants to go back to try the gelato.

C
1 review
Dined on August 24, 2019
Overall4food4service3ambience4

Amazing experience. Need more waiters for busy Saturday. Otherwise no complaints.

L
1 review
Dined on August 24, 2019
Overall1food1service1ambience2

Terrible food. Cold and over priced. Service sub par. Not attentive at all.

j
Miami
1 review
Dined on August 24, 2019
Overall2food1service4ambience4

Food was overpriced and just ok. The waiter could have been more attentive.

AH
Miami
1 review
Dined on August 22, 2019
Overall5food5service5ambience5

Friendly welcome, great customer service and food taste delicious. #foodisveryfulling.

HA
Berkshire
1 review
Dined on August 20, 2019
Overall5food5service5ambience5

The food was delicious and the drinks were an experience. The children absolutely loved it and it was the highlight of their holiday.

CT
Kent
1 review
Dined on August 20, 2019
Overall2food2service2ambience2

Overpriced food and drinks. Dirty outside dining. Meh service.

MF
1 review
Dined on August 18, 2019
Overall2food1service2ambience1

Food quality is about the same as a fast food restaurant and definitely not worth the price you pay. Milkshakes are new & different experience but they taste bland and are nothing special. It was my daughters birthday and her friends and family were excited to be celebrating it there. No acknowledgement of it and was heartbroken when other tables were getting their Bday acknowledged. Servers don’t care how they serve you because there is a 20% Service charge as well as a 2% resort fee from Victor Hotel for use of their property. One & done

NG
Miami
15 reviews
Dined on August 18, 2019
Overall4food5service3ambience4

The food was good. It’s a celebration restaurant. A bit over priced for everyday.

VV
1 review
Dined on August 17, 2019
Overall5food5service5ambience5

Amazing food, great ambience 😍
First time in Miami -deffo recommend this place, loved every minute of it! Cheers guys ☺️

IA
1 review
Dined on August 17, 2019
Overall2food1service2ambience3

Just sat there for about 10 minutes for breakfast in an otherwise empty restaurant. Ordered a “3” egg omelet. Must have been quail eggs it was so small. One super dried toast with frozen butter; not a good combination oh and it cost $17! Their signature goblet drink is $42!!!! Saw the waitress once and had to hunt her down for a check. Then there was 20% tip automatically added. That makes sense because they know they wouldn't even get 5% for their level of service. My daughter had been looking forward to this for her birthday. What an expensive disappointment!!

f
1 review
Dined on August 15, 2019
Overall3food3service2ambience4

Service was pretty bad, waited a while to be waited on and then our server spilled our drink all over our table. Our napkins were used to clean it up, then when I asked for new napkins we got a pile of cocktail napkins. The waiter said we’d get free dessert for all the issues but then we didn’t get it because the manager was at the ice cream station so he couldn’t sneak it to us. I’d think twice about coming back, it didn’t live up to its hype.

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