Sugar Factory American Brasserie - Miami

4
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1606 Reviews
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$31 to $50
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American
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
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What 1606 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
4.0
service
4.0
ambience
3.4
value
Noise · Moderate
75% of people would recommend it to a friend
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AJ
1 review
Dined 2 days ago
Overall5food5service5ambience5

I loved it the food was amazing service was fast everything was just great

OT
New England
3 reviews
Dined 4 days ago
Overall3food4service3ambience3

Service a bit slow. Drinks mixed up. But overall good especially for families.

OT
Naples
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

My friends 40th bday

E
1 review
Dined 4 days ago
Overall4food4service5ambience4

Overall my experience was great!! The waiter was very attentive and food was good. The outside tables could be updated some.

KK
Chicago
1 review
Dined 4 days ago
Overall4food4service5ambience3

Fun experience, great service, parking challenging

IF
1 review
Dined 7 days ago
Overall3food2service4ambience4

Expensive food, server was nice but very slow service.

WL
Miami
1 review
Dined on February 16, 2020
Overall1food1service1ambience2

Since the tip is included, they just don't care if you wait for drinks or for them to come and remove items.

Food was bad, Mac and Cheese burger had BBQ Sauce?, horrible!!!!.
I had a good time at the Orlando Location so i figured Miami was going to be better..... Wrong!!!!!
Even tho Orlando lack of good service, floor was dirty and even gave us a broken chair, the food and ambiance were great so i figured i will give it another chance in Miami.

I don't mind the prices if you provide excellence, but for such horrible food and service no way.
Take your kids buy them candy's and keep Moving.

OT
Miami
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Went with my girlfriend for valentines. The ambience was great, the food was amazing, and the servers were super friendly! First time here ! In would go again

TM
1 review
Dined on February 10, 2020
Overall5food5service5ambience5

The food was served very quickly and everything was wonderful.

OT
Grand Rapids
1 review
Dined on February 7, 2020
Overall4food4service5ambience5

Drinks were great! We had a great time and experience.

OT
Philadelphia
1 review
Dined on February 2, 2020
Overall5food5service5ambience5

Great food great service!! :)

DM
1 review
Dined on February 2, 2020
Overall5food5service5ambience5

Loved the outdoor ambiance and energy! Had the salmon salad and it was amazing.

DK
Miami
12 reviews
Dined on February 2, 2020
Overall3food3service2ambience3

Fun for tourists, but way overpriced and food is just mediocre. This was my second visit there and the service was not particularly good either time, especially considering there were very few other patrons at the times we were there.

OT
Miami
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

We went to the Sugar Factory to celebrate my birthday. We were amazed by the candy/sugar ambience & amazing selection on the menu. We ordered candy cocktails & milkshakes of grand artistry! Our waiter was very attentive! My ice cream came lit with fireworks! Just wonderful!

T
Miami
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

Can’t remember the servers name, but he was from Germany. Very friendly. Happy the restaurant could accommodate us for my friends birthday. Had a great time and delicious drinks

KD
Miami
12 reviews
Dined on January 26, 2020
Overall5food5service4ambience4

Amazing food and deserts! Great place for kids!

TE
Miami
1 review
Dined on January 25, 2020
Overall5food5service5ambience5

Birthday- wS great

OT
Los Angeles
4 reviews
Dined on January 23, 2020
Overall3food3service1ambience1

The food took forever to come and it wasnt even crowded, and there was bees all over the place disgusting honestly!

OT
New York Area
1 review
Dined on January 20, 2020
Overall5food5service5ambience5

Excellent all around! The drinks were way too expensive, but put a smile on my daughter’s face! 😊

OT
Miami
1 review
Dined on January 19, 2020
Overall2food3service2ambience4

There was a 20% service charge included in the check. That explained ALOT. There were plenty of servers, only a few tables seating indoor and outdoor. We sat inside. The servers seemed to be trained on how to politely gaze around the room and completely ignore you. Our server was very polite the few times we saw him.

JD
Miami
2 reviews
Dined on January 19, 2020
Overall4food4service3ambience3

The environment was like an old time diner with a twist! The twist being candy everywhere. We went just to check the place out because it seemed like a place everyone should try once. We had the watermelon themed goblet and it was a fantastic drink. The only complaint we had was about the sticky tables and almost grimy atmosphere. The whole experience was super enjoyable though don’t let that discourage you from going your self!

RR
Miami
1 review
Dined on January 17, 2020
Overall3food3service4ambience3

Overrated and overpriced. Maybe good for one time and that’s it

OT
1 review
Dined on January 12, 2020
Overall3food5service4ambience4

My birthday. The prices are too expensive. The business is very overrated but I made the best out of it

d
Montreal
7 reviews
Dined on January 11, 2020
Overall4food4service4ambience4

Great experience. Everything served looked great. Our slider apps were good and Salmon salad was fantastic.

OT
New England
3 reviews
Dined on January 9, 2020
Overall5food4service5ambience4

Dominic our waiter was awesome! Phenomenal service!

OT
1 review
Dined on January 5, 2020
Overall4food4service4ambience5

Sugar factory is a great place for kids, anyone looking to turn an occasion into an experience and for those who love all things sugar! The atmosphere and decor is unique and appealing. The food and service is very good. The atmosphere and decor is perfect. Of course as with any experience, it comes with a price but worth it.

B
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

Lamb was so moist..all food tastey...service impeccable.
Would love to visit again soon...and got to see a celebrity while there!!!

M
Miami
7 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

I took my mom here to celebrate her birthday. She thoroughly enjoyed it. Matt our waiter was great! He added a special touch yo make my mom's experience memorable.

OT
1 review
Dined on December 31, 2019
Overall2food2service2ambience3

We went out for NYE and dud to how busy it was we unfortunately suffered from poor service. We ordered drinks from the bar that never came and we were finally told that the bar was slammed and we’d have to wait longer, however tables around us that came after us were able to get fancy cocktails.
We ordered the rainbow doughnut with ice cream which turned out to be more like a rainbow bagel instead, not sweet or light and fluffy or soft with not enough ice cream. The Classic was okay but would’ve been nice if the cookies were warm like what’s done everywhere else that does cookie and ice cream.
We hope to return on a quieter day when service will be on the level it’s known for along with the food and beverage.

JM
Miami
56 reviews
Dined on December 31, 2019
Overall4food4service5ambience5

My grandchildren loved it and that’s all that mattered.

TW
1 review
Dined on December 30, 2019
Overall4food5service4ambience4

Drinks and food was GREAT! I went for my birthday and I had a blast!! Please visit you won’t be disappointed.

OT
Miami
1 review
Dined on December 28, 2019
Overall1food2service1ambience3

I live here locally on the beach and had some friends visiting from Broward county so I asked them to meet us there because we had children and thought it would be a fun place for them. First of all it took forever for orders to be taken then the food came before the drinks came out. The food was OK but the service was really lacking. Probably won’t be back.

m
Chicago
6 reviews
Dined on December 26, 2019
Overall4food5service4ambience4

Fun time at Sugar Factory! Surprisingly good fettucine alfredo dish.

K
Miami
1 review
Dined on December 26, 2019
Overall3food5service1ambience3

The food and milkshake were great; however, the service was terrible. They didn’t allow us to sit outside because they didn’t have enough personnel, they didn’t want to make a milkshake because they were short on staff. They didn’t check enough times on our table, and then they automatically took 20 percent for tip which they did not earn. The food is good, but overpriced.

a
New York Area
6 reviews
Dined on December 25, 2019
Overall4food4service2ambience3

Only one and If you like those colored drinks. Food was good but way overpriced and service is very poor and slow. But 20% gratuity included so why would they even try

MS
1 review
Dined on December 25, 2019
Overall5food5service5ambience5

Best meal ever!! We had so much fun there and we would definitely go back. Food was absolutely amazing!!

OT
New Orleans
1 review
Dined on December 24, 2019
Overall1food1service1ambience2

Good for photos but that's about it. Service is horrible and they take 20% gratuity automatically so no point for the servers to even try. Very slow and over priced.

RA
Miami
1 review
Dined on December 23, 2019
Overall5food5service5ambience4

Great for kids and whole family!

A
Miami
1 review
Dined on December 22, 2019
Overall2food1service5ambience4

Food didn’t meet my expectations, I went to Sugar Factory in Orlando and it was a great experience, this one don’t waste your money, no worthy

OT
1 review
Dined on December 22, 2019
Overall5food5service5ambience5

Amazing food, great ambiance!!! Will definitely return!

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