Sugar Factory American Brasserie - Miami

3.9
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1624 Reviews
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$31 to $50
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American
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
What 1624 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
3.9
service
4.0
ambience
3.4
value
Noise · Moderate
69% of people would recommend it to a friend
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CH
CHRISTINEO
1 review
Dined on March 14, 2020
Overall3food2service4ambience2

The beach atmosphere is great but leave it on the outside, was there for my daughters 15th birthday. And it was crowded which was fine, but Some of these girls were sitting on the seats inside the establishment in thongs, and they didn't wipe down the seats . The whole time eating dinner we were surrounded with women who had there butts hanging out in thongs. Not appropriate for inside for the amount of money we spent. Feeling disappointed.

LS
LetitiaS
Cincinnati
3 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

I had a wonderful time, the staff was awesome and the food was great!

NM
NginaM
1 review
Dined on March 14, 2020
Overall3food4service4ambience3

Overcrowded, overpriced. I've been to other locations, definitely not a contender in comparison.

NV
vipNamVet68
St. Louis
30 reviews
Dined on March 12, 2020
Overall3food3service2ambience2

Rather expensive, Pepsi- $7.00, no refill offered; glass of tea- $7.00, no refill offered. Hamburger (large), chicken sandwich $20 - $21 ea. Only five tables occupied, server not quite attentive. 20% service charge + 7% tax + 2% resort fee automatically added to check. Granted, it is South Beach.

n
vipnicinnaples
Naples
28 reviews
Dined on March 9, 2020
Overall1food2service2ambience1

This place is way overpriced and overrated. $44 for a drink and all loaded with tons of sugar and calories. Portions were ridiculously big. Few healthy options especially for vegans or vegetarians. The restaurant was dirty and not well maintained. I don’t see the attraction at all.

f
vipfoodienyc
New York Area
14 reviews
Dined on March 8, 2020
Overall1food1service2ambience1

Dirty and disgusting. Loud and horrible experience. The menus should have been the first indication that the food would be wretched. Sticky, torn and dirty. Waiter told us he did not have a majority of the items since we had old menus. Bring us new ones? Nope. Save your money. 18% gratuity added for zero service ...

OT
OpenTable Diner
Cancun
2 reviews
Dined on March 8, 2020
Overall5food5service5ambience5

Excelente comida y servicio

Report
EL
vipEveL
Washington DC
4 reviews
Dined on March 7, 2020
Overall3food4service2ambience1

Very weird restaurant. There was a sweets store at the front (which sounds cool) and a restaurant at the back that was confusing in terms of who it was geared towards. It was extremely loud with old club music but also had a ton of families. The menu kind of reads like the Cheesecake Factory. Food was fine. Just an odd ambiance. We planned to have dinner there but ended up just getting drinks and an app and going somewhere else for dinner.

OT
OpenTable Diner
New York Area
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

Fun delicious atmospheres

SZ
ShawnZ
Phoenix
2 reviews
Dined on March 7, 2020
Overall2food2service3ambience1

The decor was great when you first walked in the door. However, we sat outside and the chairs and cushions where dirty. The chocolate fondue was cold and the quality of chocolate was poor. My friend ordered the Nutella Milkshake and she enjoyed the flavor.

AR
vipAmyR
San Antonio
9 reviews
Dined on March 6, 2020
Overall2food3service2ambience3

Inattentive, slow service. Overpriced, sub par food. $24 for a vodka soda, $75 for paella. Overrated tourist trap that doesn't even have bathrooms, literally!

VU
ValnonymousU
1 review
Dined on March 1, 2020
Overall2food3service3ambience5

First of I don't think any restaurant should have an automatic 20% gratuity charge because not all service from servers are good. I have NEVER spent $500 at any restaurant!! That's insane!! The only thing unique there is the milk shakes and the giant ice cream bowl thing they have but that's $99. Like literally I could have went to Jason's for the same experience and half the price.

GS
GwenS
1 review
Dined on February 29, 2020
Overall4food5service4ambience4

Excellent food, good service and very loud atmosphere

OT
OpenTable Diner
Miami
1 review
Dined on February 29, 2020
Overall4food3service5ambience5

The sandwich was great, waiters gave us water without needing to ask, great ambiance. Only negative thing to say is that the goblets should have less ice and more drink for the price they have

AB
AlecB
1 review
Dined on February 25, 2020
Overall1food2service2ambience3

Having had a great experience at the AC location, we could not have been more disappointed by our meal at the South Beach location. The food was mediocre. For the chicken and waffles the chicken was dry and the waffles were spongy (and not the delicious waffles served in AC). The salmon salad was so fishy you could smell it coming. The milk shakes were thin and loaded with filler. Meanwhile the price was exorbitant. I don’t think I’ve ever wasted so much money on a meal. And while our server was good, the cashier at the candy counter was incredulous about having to break a five dollar bill for a small candy purchase. There is better food, service, and prices to be found all over South Florida. Don’t waste the money and calories to go here.

SB
SBcruisetourist
1 review
Dined on February 24, 2020
Overall3food4service2ambience2

Staff friendly, but not understanding "sugar" for coffee. Sauce indicated on the menu as the default option is nowhere to be found nor do they know how to make it. Sat outside and it was comfortable, but it was hard to obtain the server's attention for service even when being one of 2 or 3 tables of customers. Food was tasty and well presented, but (as expected) overpriced. I suppose customers must pay the restaurant's expensive rent on Ocean Drive. I'm glad I used a Groupon to save money. If you have limited funds and want Ocean Drive views, I'd recommend going elsewhere for breakfast. But come by for a treat like a donut or some candy and the experience of visiting the store front.

OT
OpenTable Diner
Chicago
2 reviews
Dined on February 23, 2020
Overall5food5service5ambience5

Excellent service. Great food.

AJ
AranishaJ
1 review
Dined on February 22, 2020
Overall5food5service5ambience5

I loved it the food was amazing service was fast everything was just great

OT
vipOpenTable Diner
New England
3 reviews
Dined on February 20, 2020
Overall3food4service3ambience3

Service a bit slow. Drinks mixed up. But overall good especially for families.

OT
OpenTable Diner
Naples
2 reviews
Dined on February 20, 2020
Overall5food5service5ambience5

My friends 40th bday

E
Emmie
1 review
Dined on February 20, 2020
Overall4food4service5ambience4

Overall my experience was great!! The waiter was very attentive and food was good. The outside tables could be updated some.

KK
KK11
Chicago
1 review
Dined on February 20, 2020
Overall4food4service5ambience3

Fun experience, great service, parking challenging

IF
IngridF
1 review
Dined on February 17, 2020
Overall3food2service4ambience4

Expensive food, server was nice but very slow service.

WL
WendyL
Miami
1 review
Dined on February 16, 2020
Overall1food1service1ambience2

Since the tip is included, they just don't care if you wait for drinks or for them to come and remove items.

Food was bad, Mac and Cheese burger had BBQ Sauce?, horrible!!!!.
I had a good time at the Orlando Location so i figured Miami was going to be better..... Wrong!!!!!
Even tho Orlando lack of good service, floor was dirty and even gave us a broken chair, the food and ambiance were great so i figured i will give it another chance in Miami.

I don't mind the prices if you provide excellence, but for such horrible food and service no way.
Take your kids buy them candy's and keep Moving.

OT
OpenTable Diner
Miami
1 review
Dined on February 15, 2020
Overall3food2service1ambience2

An expensive diner. Nothing special at all.

OT
OpenTable Diner
Miami
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Went with my girlfriend for valentines. The ambience was great, the food was amazing, and the servers were super friendly! First time here ! In would go again

TM
ThalesM
1 review
Dined on February 10, 2020
Overall5food5service5ambience5

The food was served very quickly and everything was wonderful.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on February 7, 2020
Overall4food4service5ambience5

Drinks were great! We had a great time and experience.

OT
OpenTable Diner
Philadelphia
1 review
Dined on February 2, 2020
Overall5food5service5ambience5

Great food great service!! :)

DM
DianaM
1 review
Dined on February 2, 2020
Overall5food5service5ambience5

Loved the outdoor ambiance and energy! Had the salmon salad and it was amazing.

DK
vipDrsK
Miami
12 reviews
Dined on February 2, 2020
Overall3food3service2ambience3

Fun for tourists, but way overpriced and food is just mediocre. This was my second visit there and the service was not particularly good either time, especially considering there were very few other patrons at the times we were there.

OT
OpenTable Diner
Miami
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

We went to the Sugar Factory to celebrate my birthday. We were amazed by the candy/sugar ambience & amazing selection on the menu. We ordered candy cocktails & milkshakes of grand artistry! Our waiter was very attentive! My ice cream came lit with fireworks! Just wonderful!

T
Taylor
Miami
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

Can’t remember the servers name, but he was from Germany. Very friendly. Happy the restaurant could accommodate us for my friends birthday. Had a great time and delicious drinks

KD
vipKevinD
Miami
12 reviews
Dined on January 26, 2020
Overall5food5service4ambience4

Amazing food and deserts! Great place for kids!

TE
vipToddE
Miami
1 review
Dined on January 25, 2020
Overall5food5service5ambience5

Birthday- wS great

OT
vipOpenTable Diner
Los Angeles
4 reviews
Dined on January 23, 2020
Overall3food3service1ambience1

The food took forever to come and it wasnt even crowded, and there was bees all over the place disgusting honestly!

OT
OpenTable Diner
New York Area
1 review
Dined on January 20, 2020
Overall5food5service5ambience5

Excellent all around! The drinks were way too expensive, but put a smile on my daughter’s face! 😊

OT
OpenTable Diner
Miami
1 review
Dined on January 19, 2020
Overall2food3service2ambience4

There was a 20% service charge included in the check. That explained ALOT. There were plenty of servers, only a few tables seating indoor and outdoor. We sat inside. The servers seemed to be trained on how to politely gaze around the room and completely ignore you. Our server was very polite the few times we saw him.

JD
JamesD
Miami
2 reviews
Dined on January 19, 2020
Overall4food4service3ambience3

The environment was like an old time diner with a twist! The twist being candy everywhere. We went just to check the place out because it seemed like a place everyone should try once. We had the watermelon themed goblet and it was a fantastic drink. The only complaint we had was about the sticky tables and almost grimy atmosphere. The whole experience was super enjoyable though don’t let that discourage you from going your self!

RR
RReed
Miami
1 review
Dined on January 17, 2020
Overall3food3service4ambience3

Overrated and overpriced. Maybe good for one time and that’s it

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Sugar Factory American Brasserie - Miami is rated 3.9 stars by 1624 OpenTable diners.

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