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Sugar Factory American Brasserie - Biloxi

4
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491 Reviews
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$30 and under
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American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 7 days a week!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly. At this time we highly suggest reservations at this location, due to limited seating. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. Please reach out to cistomerservice@sugarfactory.com with any questions.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 491 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.8
food
4.0
service
4.1
ambience
3.6
value
Noise · Moderate
77% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined a day ago
Overall5food5service5ambience5

It was fun

OT
OpenTable Diner
New Orleans
1 review
Dined 3 days ago
Overall1food1service3ambience1

The food was absolutely horrible!! I heard great things, but was disappointed. I got the combo platter, the burgers were cold and overcooked, the chicken tenders were cold and appeared and tasted old, the fries cold and old, and the wings were undercooked. My fiance got the 3 mini burgers which were all overcooked. I'm not sending this review for a coupon of any sort, we will not be back.

T
Tecia
Caribbean
1 review
Dined 4 days ago
Overall2food2service5ambience4

Very disappointed that they were out of several items on the menu . But the waitress was very nice and sweet. Drinks were awesome.

OT
OpenTable Diner
Mississippi
1 review
Dined 4 days ago
Overall5food5service5ambience5

It was beautiful, and the ice cream for my girls birthday was Amazing!!! Kaleigh our server was the sweetest, and so helpful with me and 6 teenagers. She made us feel comfortable like we’d known her forever. She made it memorable and unforgettable.

PV
PaulV
1 review
Dined 4 days ago
Overall5food5service5ambience5

I love this place. And, they have excellent staff.

m
meme26
Las Vegas
1 review
Dined 4 days ago
Overall1food1service2ambience1

Server was nice, most of the items on the menu was unavailable. Really overpriced food wasn’t good at all.

SM
SierraM
1 review
Dined 4 days ago
Overall1food1service5ambience5

Drinks were made wrong they put the alcohol in my husbands drink and his raspberry in mines...didn’t taste right ..by time they was remade I was to full to enjoy the drink I left the $32 drink on the table ticket was adjusted $7 which I’m thankful for customer service was good burger was cold only ate half and I was really hungry really looking forward to eat here for a long time fries was good. Love the staff tho.

DS
DomminiqueS
1 review
Dined 5 days ago
Overall3food4service4ambience3

Needs to find a way to keep serving alcohol after 10:30pm.

AC
AshleyC
1 review
Dined 5 days ago
Overall5food5service5ambience5

It was so good we went twice! The staff and management was very accommodating. So accommodating that we messed up our reservations and they still made room for us so my daughter could celebrate her birthday. Great experience, great atmosphere, and awesome food!!! We will be back!!!

WL
WhitneeL
1 review
Dined 6 days ago
Overall5food5service5ambience5

The Sugar Factory is an amazing place with amazing employees!

S
Sammie
Baton Rouge
2 reviews
Dined 6 days ago
Overall5food3service5ambience5

The food & drinks were overall good but my chicken was fried a little to long. My husband shrimp & grits was AMAZING though! It was a great atmosphere!

CO
ChristyO
Cincinnati
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

The food was better than expected. The milkshakes are fabulous!

h
hollyj
Jacksonville
2 reviews
Dined on September 23, 2020
Overall4food5service5ambience5

Superior service ! Food was amazing . A little pricy but a great overall place to eat . Out of famous lollipops at the candy side ..

RW
RegeniaW
1 review
Dined on September 20, 2020
Overall5food5service2ambience5

Everything was she ing except for Mia our server. We got our shake and drink . wantex to order more food and more drinks but dudnt see our server agsin. When I was ready to pay the bill, had to get up and go find someone to bring our ticket to the table. The ace was not that busy. There we r empty tables. So no excuse for it. She didn't talk just took order and walked off.

RM
RachelM
Baton Rouge
1 review
Dined on September 20, 2020
Overall4food4service5ambience4

It was ok. Expected more from a high end restaurant. Definitely needs updates. And a little over priced. Sliders looked cool, but tasted mediocre

OT
OpenTable Diner
1 review
Dined on September 19, 2020
Overall2food2service2ambience4

My reservation was at 11p so me and my husband made it there 20mins and was seated. We waited 10mins before someone asked about getting us drinks. We couldn't order drinks from the bar even though the bar wasn't supposed to close or stop serving drinks until 11p according to the site and gaming commission, which was upsetting considering that I was out with my husband celebrating his birthday this past weekend. It took another 15mins before our food order was taken and a little bit over and hour before we were served the meal we ordered. The burgers we ordered were unseasoned and the Mac n Cheese on my burger was cold, so we couldn't finish eating our food.

JG
JerryG
1 review
Dined on September 19, 2020
Overall3food5service2ambience5

Waitress did not come to table to check on us. We needed refills and other things and had to wait for an extended period of time.

CB
CaseyB
Las Vegas
1 review
Dined on September 19, 2020
Overall5food5service5ambience5

We loved the atmosphere and the food was delicious

HC
HeatherC
1 review
Dined on September 19, 2020
Overall5food5service5ambience5

Only thing I would suggest is maybe start offering a kids menu..... the colorful items that kids want are way too much food for them.
But overall it was a FANTASTIC experience and we will definitely be back

TK
TetrazziniK
1 review
Dined on September 13, 2020
Overall5food5service5ambience5

Made my baby 7th birthday one for her to remember

NP
NPNola
New Orleans
1 review
Dined on September 13, 2020
Overall2food1service3ambience3

Went for brunch to take our son as it's one of his favorite places. We have been before and this time was TOTALLY different. I had the ham and cheese omelet. I'm not sure how an omelet can be hard, but it was and almost inedible. Accompanying hashbrown mix was freezing cold. Husband had the eggs benedict - eggs were firm (like boiled) and asparagus couldn't even be cut with a knife. Son had the chicken and waffles- best out of all but 2 of the waffles were burned and the chicken tenders were also burned and so crunchy that he didn't eat them. Wait for food was incredibly long. There is no method to the kitchen, people seated before us were still waiting for food, while people after us got food quickly and before us. The server was incredibly friendly, but unfortunately it didn't make up for the poor food. Also, we were told that no specialty hot or iced coffee items were available (lattes, etc) but then the table next to us got it. We understand that there are changes due to Covid, but the issues with the food itself had nothing to do with Covid restrictions. Our son was able to get a non alcoholic drink bowl, which made him happy and made the food issues for him disappear. Unfortunately, it will be a while before we are back. For a $100 breakfast (with drink and 20% tip for server since it wasn't his fault), we expected much much more.

DS
DawnS
1 review
Dined on September 12, 2020
Overall3food2service5ambience3

food was alright but not good enough for the price. The drinks were good but very pricy. My son picked here for his bday but i wouldn't pick here again. it was just too pricey for what we got.

OT
OpenTable Diner
1 review
Dined on September 12, 2020
Overall1food1service1ambience1

It was my anniversary the drinks we chose they were out of ingredients to make it a couple was sat to close to us due to covid and we were ask to go to another table and we was already there so we decided to leave

MS
MichelleS
1 review
Dined on September 10, 2020
Overall1food1service1ambience1

Serve is so slow. The food didn’t even come out together. They refused to sign happy birthday to my husband bc we didn’t by the ice cream

FJ
FoodieJ
1 review
Dined on September 10, 2020
Overall4food1service5ambience4

Eat before you go and just have drinks(they are overpriced btw$32 for a goblet) or dessert because the food is trash and over hyped

TT
TrisellT
1 review
Dined on September 8, 2020
Overall5food5service5ambience5

Everything was great will definitely come back and recommend as well loved it

CA
CourtneyA
1 review
Dined on September 8, 2020
Overall5food5service5ambience5

From the waiters to the drinks and food! It was awesome! Definitely will be coming back soon!

J
Jackie
1 review
Dined on September 7, 2020
Overall1food1service1ambience1

This is the second time I try going and have had a bad experience. My friend arrive their a few minutes before and tried getting our table for us. They told her that the full party must be there in order to sit her down she then ask if us being late 15 minutes was going to affect our reservation. She was told no. We arrive 15 minutes late and then we were taken to our “table”. The host began clean the table and someone from the back told her that they were down for the night. Our reservation was at 10 and they expected us to be done at 10:30 cause they said they only had 15 minutes left. That was very unprofessional they could of told my friend that they were planning on close at 1030 so she could of at least order to go instead of telling my friend it was ok for us to be a couple minutes late.

ES
EricaS
1 review
Dined on September 7, 2020
Overall3food2service4ambience4

The food was very basic and ok. The fries were got were mostly cold and the food was ok. I wouldn’t go again. However the drinks were really good

EW
EbonyW
Mississippi
1 review
Dined on September 7, 2020
Overall5food5service5ambience5

Exciting, enjoyable get away that offers kid friendly atmosphere.

MS
MichelleS
1 review
Dined on September 7, 2020
Overall3food3service1ambience3

Waited almost 35-40 minutes before the waitress came to the table to take our drink orders. This was before we sent someone to call her. She wrote down the drink and food orders and we waited another 30-45 minutes before we received anything. Mind you ppl arriving after us were seated had drinks eat and left. Another employee saw our expression and had to come over and asked were we ok. The 2 burgers finally arrived after but we were still awaits the club sandwich in which, I assume should hv came first. We had to send the club back because it wasn’t done properly. Added advocado after we said please no advocado. We finally received our drinks after we were done eating the burgers. Still waiting for the club. I watched our server walk back and forth between the bar and one table she consistently bought drinks too in which 3 tables (mine included) received no attention at all. I forgot to mention my daughter order her drink 3 times (twice she came and said they were out). I would hv assumed you would hv this information since you hung out at the bar majority of our visit. Her excuse after all of this, was she was new to the job. That may hv been the case and I probably would hv fell for it. But, she lied and said the bar was backed up not knowing I watched everyone around us included the number of ppl that walked in at a later time were seating with drinks being poured. So no ma’am the lie didn’t sit well. Overall horrible experience for us. I usually give places another try after one bad experience hoping it was just Server error. I’m not sure if I’m to thrilled on driving an hour and getting service like this again.

M
Mrshorner
Mississippi
1 review
Dined on September 7, 2020
Overall3food3service1ambience1

Poor service, you pay so much for food and its takes them sooooo long to bring out food. 2nd experience was the same as the 1st time.

M
Monie
Mississippi
1 review
Dined on September 7, 2020
Overall3food4service5ambience3

We went on Labor Day and I felt the restaurant was on the dirty side and the seats had a ton of rips on them. The food was good and the waiter we had was awesome.

SW
ScottW
New Orleans
4 reviews
Dined on September 7, 2020
Overall5food4service4ambience5

Neat place to go.

NC
NadiaC
1 review
Dined on September 6, 2020
Overall1food4service1ambience1

We had a reservation for four at 9pm and still waited an hour to be seated. While we were waiting, we saw a party that did not have a reservation get seated before by arguing their way through to the manager. Apparently, the manager thought that the only way to avoid conflict with these people was to sit them to get them to shut up. The restaurant was obviously short-staffed because you could see the girl who was supposed to be at the front desk running around trying to clean dirty tables, seat people and even bring food out. I was overall VERY disappointed with the cleanliness and condition of the restaurant - upholstery on the booths is mostly gone which leaves the padding exposed and from the looks of it has been for a while as the padding is filthy. The restaurant really needs to do some major work/renovation. This location does not live up to the hype and pricey food. I would NOT recommend this place.

S
Shorty
1 review
Dined on September 6, 2020
Overall1food1service1ambience1

The sugar factory was over booked. They weren't organized, and they were working under staffed. We ordered appetizers that actually came out the same time as the food that was ordered.. The food was horrible, the booth seats at the table were raggedy, scratching your legs. My first experience was horrible, hopefully they get it together..👎🏽👎🏽👎🏽

KM
KizzyM
1 review
Dined on September 6, 2020
Overall1food1service1ambience1

The service is was awful the food was cool and came out late. We ordered drinks and it took 45 minutes to make so we canceled them.

KM
KizzyM
1 review
Dined on September 6, 2020
Overall1food2service1ambience1

The service and food was horrible. The food came out in different order my sons food came out last after everyone was done eating. We had to return some of the food because it was cool. We waiting almost 45 for our drinks to be made so we just canceled the drink order. We told the waitress we were celebrating 3 birthdays but no one came out. So the overall experience was poor.

S
Samantha
Mobile
1 review
Dined on September 6, 2020
Overall3food3service4ambience4

Had reservations for weeks, didn’t get seated until an hour and a half later. They never text us, we had to go to the hostess ourselves after not getting notified. Didn’t get our drinks for 45 min. Our waitress was extremely kind and attentive, but they were slammed and the wait time was ridiculous. The food wasn’t the best this visit either. The visit a month before was much more enjoyable and the food was amazing. My boyfriend ordered a shrimp appetizer and it tasted like frozen shrimp and it was served with marinara. Not cocktail sauce. I’m just not pleased with this recent experience. The bill was extremely high for the quality of food we were served. I’m hoping it was circumstantial because, like I said, our first experience was very enjoyable.

OT
OpenTable Diner
1 review
Dined on September 6, 2020
Overall2food3service2ambience4

I felt very rushed.

FAQs

Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.

Sugar Factory American Brasserie - Biloxi is rated 4 stars by 491 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.