Sugar Factory American Brasserie - Biloxi
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Limited number of seated diners
- Distancing maintained in common areas
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Sugar Factory Rainbow Sliders
Our classic sliders served on colorful buns with American cheese, pickles, crispy onions, and our signature sauce. Accompanied by a complimentary duck to take home
Garlic, butter, cream, Parmesan and romano cheese (add lobster MP)
Spicy Shrimp and Grits
Sautéed Shrimp, cheddar and scallion grits, applewood bacon, mushrooms, and a sunny side egg
This was our second time coming! Our first visit was wonderful. This time we sat basically in the gift shop away from everyone. Our server was not attentive. He never brought us silverware and I asked twice for some. My drink was extremely weak for $32 dollars. The bartender dropped tongs on the ground then preceded to pick it up and use it. I was quite shocked to say the least.
It was great and such a fun experience!!!
My steak was ordered well, came back medium and I sent it back. I was brought back a super tough no seasoned steak. I was not even offered a redo of my sides so all my food could be hot and eaten at same time.
We went for breakfast and the food was horrible. I encourage the milkshakes and alcoholic beverages if you do go here.
I love this Sugar Factory. They was very helpful and understanding. The servers/workers were excellent.
Food overpriced. You are paying for the experience and ambiance.
Love the waiter energy most definitely returning. LOVE
The vanilla milkshake, club sandwich, and shrimp and grits were all very good.
We were there celebrating my daughter’s 14th birthday! The staff was VERY accommodating for our party of 8. Our server Aeshia was AMAZING! She was very attentive and patient with us, she did an awesome job. Thank you so much for everything Sugar Factory!
Nice restaurant we will be back . We love it. Beautiful
The service was impeccable and the food and drinks are massive, so order carefully.
The food was to salty, I asked the cook to remake it and it still taste the same.
Had an awesome time and I will go again ! First time and it was everything !
Food is delicious. Definitely would recommend the sliders
Overall a great lunch
Went for lunch because no dinner reservations were available. Half capacity in the restaurant but super slow service. The novelty seems to have worn off in this location. More than half the TV screens were not functioning, empty display cases and a closed retail side of the restaurant gave it an unappealing invitation. Had to bus our own table at the request of the waitress (maybe Covid related). Some online menu options were not available (donut burger and cheeseburger milkshake). Sticky floors in the bathroom. Mediocre food. Good milkshakes. Basically only come here for overpriced pretty drinks and really good decadent milkshakes. Expensive for the quality of food you get.
I had a great time I brought my girlfriend for her 21st and had just great food great vibes waiter could’ve paid us a little more attention but it was great
This was our third visit and by far the quietest. Previous times we came during dinner.
Usually the pasta is my Go to. But for some reason this time it wasn’t seasoned at all. Not sure if it’s a new cook but hopefully next time (if I go back) it will be better.
The restaurant wasn’t busy but the service was very slow, at least our server was. It took roughly 10 minutes just to get iced teas. Our appetizer came out quickly, not from our server. After our food was dropped off, we were never asked if we needed anything else. We didn’t get drink refills until we were done with our food. The food is way over priced for what it is. We likely won’t visit this restaurant again.
The restaurant seemed to be very short staffed and some were not very professional. It took 45 minutes for someone to give us a beverage and take our order. We had 2 waitresses because the first one didn't return after taking down the beverages we wanted. After we got the 2nd waitress our experience started to improve. I would recommend possibly coming here on a non-holiday. The service may be a little better. I won't say making recommendations will help because I had a reservation that I was on time for. There wasn't a staff member out front when I arrived so it took 10 to 15 minutes just to be seated.
I drive to Biloxi Mississippi From New Orleans and it was definitely worth the trip. I celebrated my 24th birthday & the overall experience was outstanding. My server Alexz was super sweet & very attentive. And I just love the energy and spirit from all of the workers there. I do plan on coming back whenever I have another occasion.
The food was delicious, the waitress was really friendly and attentive. The restaurant is definitely a vibe.
Host was RUDE, food and drinks were good. Waiter was nice. There is a birthday song every 5mins and it is Very loud.
First time here…. Loved it!!! Everything was great from the hostess down to the food. Our waitress was AWESOME
The food and drinks are amazing! I do wish dessert and drink had the option of smaller sizes lol. The atmosphere is amazing. My husband and I will be back.
My daughters 13th Birthday
Food came quick but dessert took 45 mins. There were only a few tables filled as well so weren’t super busy. They told me they had to make the cake. Manager wasn’t very apologetic. Server hardly checked on us. I’ve been before and didn’t have this problem so not sure why had this issue this time. It was also for my birthday. They missed singing to me but did a big deal singing for the next table by us. Just wasn’t as great as I had hoped.
Sugar Factory is always fun. Their energetic staff sing the best Happy Birthday songs. The sparklers on the ice cream. It’s almost like being in a night club for food. The drinks are amazing and Instagram worthy. The food is good. Overall great experience. I see why the celebs like it.
Last night was my first time going. I didn’t know what to expect but it was fun food was good service was a lil slow
Best experience ever!!! I would definitely go back in the future.
This restaurant is a great experience. The drinks are great, and the food is good. If you have issues with smoke this won't be the place for you.
Food was good but not very hot.
The service was excellent but that was about it.
I really enjoyed the food and drinks. Highly recommended will go back in soon.
Had a Great time and the Server ALEX did an Excellent job!!!
It was my granddaughters 18th birthday. She totally enjoyed the ambiance and commotion.
On the other hand while the food was very abundant and creative, it was not very tasty. The burgers were way too over cooked. The other entrees were just okay.
We did order the big $100.00 desert that was suppose to serve 12 with 24 scoops of ice cream. The electric presentation was worth the money. There were 7 of us and we each had one serving in the Styrofoam cups they supplied. There is no way it would have served 12. It was not 24 scoops. It was beautiful though.
Over all we enjoyed the evening.
Birthday-it was amazing
Great time. Highly recommend……………………………………………………….
Our waitress, Rocky, was amazing and helpful. She was energetic and helped with our birthday experience. The food was awesome as usual. The manager made a few rounds to our table to make sure we were having a great experience. I can't wait to go back soon!
Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.
Sugar Factory American Brasserie - Biloxi is rated 4.3 stars by 1008 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.