Sugar Factory American Brasserie - Biloxi

4.3
1008 Reviews
$30 and under
American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 7 days a week!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly. At this time we highly suggest reservations at this location, due to limited seating. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. All customers under the age of 21 MUST be accompanied by a person 30 years of age or older
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1008 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.0
food
4.4
service
4.4
ambience
3.9
value
Noise · Moderate
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C
Court
1 review
Dined 21 hours ago
Overall1food2service1ambience3

This was our second time coming! Our first visit was wonderful. This time we sat basically in the gift shop away from everyone. Our server was not attentive. He never brought us silverware and I asked twice for some. My drink was extremely weak for $32 dollars. The bartender dropped tongs on the ground then preceded to pick it up and use it. I was quite shocked to say the least.

OT
OpenTable Diner
Mississippi
1 review
Dined 2 days ago
Overall5food5service5ambience5

It was great and such a fun experience!!!

B
Bayarea
1 review
Dined 5 days ago
Overall2food2service4ambience4

My steak was ordered well, came back medium and I sent it back. I was brought back a super tough no seasoned steak. I was not even offered a redo of my sides so all my food could be hot and eaten at same time.

KT
KrisT
1 review
Dined on January 9, 2022
Overall2food1service3ambience4

We went for breakfast and the food was horrible. I encourage the milkshakes and alcoholic beverages if you do go here.

AW
AshlynnW
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

I love this Sugar Factory. They was very helpful and understanding. The servers/workers were excellent.

BE
BridgetE
San Francisco
1 review
Dined on January 8, 2022
Overall2food1service3ambience5

Food overpriced. You are paying for the experience and ambiance.

BC
BranisaC
1 review
Dined on January 4, 2022
Overall5food5service5ambience5

Love the waiter energy most definitely returning. LOVE

TE
TreneseE
1 review
Dined on January 4, 2022
Overall5food4service5ambience4

The vanilla milkshake, club sandwich, and shrimp and grits were all very good.

OT
OpenTable Diner
1 review
Dined on January 3, 2022
Overall5food3service5ambience5

We were there celebrating my daughter’s 14th birthday! The staff was VERY accommodating for our party of 8. Our server Aeshia was AMAZING! She was very attentive and patient with us, she did an awesome job. Thank you so much for everything Sugar Factory!

FA
FeleciaA
1 review
Dined on January 3, 2022
Overall5food5service5ambience5

Nice restaurant we will be back . We love it. Beautiful

DQ
DiningQueen
1 review
Dined on January 3, 2022
Overall4food4service5ambience4

The service was impeccable and the food and drinks are massive, so order carefully.

OW
OraW
1 review
Dined on January 1, 2022
Overall1food1service5ambience1

The food was to salty, I asked the cook to remake it and it still taste the same.

KP
KeeannaP
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Had an awesome time and I will go again ! First time and it was everything !

MH
MaryH
New Orleans
1 review
Dined on December 30, 2021
Overall4food4service4ambience4

Food is delicious. Definitely would recommend the sliders

LG
LawrenceG
New Orleans
11 reviews
Dined on December 30, 2021
Overall5food5service4ambience4

Overall a great lunch

OT
vipOpenTable Diner
New Orleans
2 reviews
Dined on December 30, 2021
Overall2food2service2ambience1

Went for lunch because no dinner reservations were available. Half capacity in the restaurant but super slow service. The novelty seems to have worn off in this location. More than half the TV screens were not functioning, empty display cases and a closed retail side of the restaurant gave it an unappealing invitation. Had to bus our own table at the request of the waitress (maybe Covid related). Some online menu options were not available (donut burger and cheeseburger milkshake). Sticky floors in the bathroom. Mediocre food. Good milkshakes. Basically only come here for overpriced pretty drinks and really good decadent milkshakes. Expensive for the quality of food you get.

DG
DeitricG
1 review
Dined on December 28, 2021
Overall5food5service3ambience5

I had a great time I brought my girlfriend for her 21st and had just great food great vibes waiter could’ve paid us a little more attention but it was great

NL
NicoleL
1 review
Dined on December 28, 2021
Overall5food5service5ambience5

This was our third visit and by far the quietest. Previous times we came during dinner.

EM
EdenM
Mobile
3 reviews
Dined on December 26, 2021
Overall3food2service4ambience4

Usually the pasta is my Go to. But for some reason this time it wasn’t seasoned at all. Not sure if it’s a new cook but hopefully next time (if I go back) it will be better.

OT
OpenTable Diner
Denver
1 review
Dined on December 25, 2021
Overall3food4service3ambience3

The restaurant wasn’t busy but the service was very slow, at least our server was. It took roughly 10 minutes just to get iced teas. Our appetizer came out quickly, not from our server. After our food was dropped off, we were never asked if we needed anything else. We didn’t get drink refills until we were done with our food. The food is way over priced for what it is. We likely won’t visit this restaurant again.

CM
CedM
1 review
Dined on December 25, 2021
Overall2food5service2ambience2

The restaurant seemed to be very short staffed and some were not very professional. It took 45 minutes for someone to give us a beverage and take our order. We had 2 waitresses because the first one didn't return after taking down the beverages we wanted. After we got the 2nd waitress our experience started to improve. I would recommend possibly coming here on a non-holiday. The service may be a little better. I won't say making recommendations will help because I had a reservation that I was on time for. There wasn't a staff member out front when I arrived so it took 10 to 15 minutes just to be seated.

MM
MarlonM
1 review
Dined on December 20, 2021
Overall5food5service5ambience5

I drive to Biloxi Mississippi From New Orleans and it was definitely worth the trip. I celebrated my 24th birthday & the overall experience was outstanding. My server Alexz was super sweet & very attentive. And I just love the energy and spirit from all of the workers there. I do plan on coming back whenever I have another occasion.

KC
Kisses4Crystal
Mississippi
1 review
Dined on December 20, 2021
Overall5food5service5ambience5

The food was delicious, the waitress was really friendly and attentive. The restaurant is definitely a vibe.

OT
OpenTable Diner
1 review
Dined on December 18, 2021
Overall3food4service3ambience4

Host was RUDE, food and drinks were good. Waiter was nice. There is a birthday song every 5mins and it is Very loud.

OT
OpenTable Diner
1 review
Dined on December 18, 2021
Overall5food5service5ambience5

First time here…. Loved it!!! Everything was great from the hostess down to the food. Our waitress was AWESOME

KC
KaylaC
1 review
Dined on December 18, 2021
Overall5food5service4ambience5

The food and drinks are amazing! I do wish dessert and drink had the option of smaller sizes lol. The atmosphere is amazing. My husband and I will be back.

OT
OpenTable Diner
1 review
Dined on December 16, 2021
Overall5food5service5ambience5

My daughters 13th Birthday

s
sher
1 review
Dined on December 14, 2021
Overall2food3service2ambience3

Food came quick but dessert took 45 mins. There were only a few tables filled as well so weren’t super busy. They told me they had to make the cake. Manager wasn’t very apologetic. Server hardly checked on us. I’ve been before and didn’t have this problem so not sure why had this issue this time. It was also for my birthday. They missed singing to me but did a big deal singing for the next table by us. Just wasn’t as great as I had hoped.

LM
LyienaM
Las Vegas
3 reviews
Dined on December 14, 2021
Overall5food5service5ambience5

Sugar Factory is always fun. Their energetic staff sing the best Happy Birthday songs. The sparklers on the ice cream. It’s almost like being in a night club for food. The drinks are amazing and Instagram worthy. The food is good. Overall great experience. I see why the celebs like it.

BZ
BryanZ
1 review
Dined on December 10, 2021
Overall5food5service3ambience5

Last night was my first time going. I didn’t know what to expect but it was fun food was good service was a lil slow

VM
VivianM
1 review
Dined on December 5, 2021
Overall5food5service5ambience5

Best experience ever!!! I would definitely go back in the future.

MD
MichelleD
1 review
Dined on December 5, 2021
Overall5food4service4ambience3

This restaurant is a great experience. The drinks are great, and the food is good. If you have issues with smoke this won't be the place for you.

OT
OpenTable Diner
Pittsburgh
2 reviews
Dined on December 4, 2021
Overall5food4service5ambience5

Food was good but not very hot.

AY
AllisonY
1 review
Dined on December 4, 2021
Overall3food2service5ambience2

The service was excellent but that was about it.

K
Keisha
1 review
Dined on December 2, 2021
Overall5food5service5ambience5

I really enjoyed the food and drinks. Highly recommended will go back in soon.

OT
OpenTable Diner
Atlanta
1 review
Dined on November 30, 2021
Overall5food5service5ambience5

Had a Great time and the Server ALEX did an Excellent job!!!

DD
DorothyD
1 review
Dined on November 28, 2021
Overall4food2service4ambience5

It was my granddaughters 18th birthday. She totally enjoyed the ambiance and commotion.
On the other hand while the food was very abundant and creative, it was not very tasty. The burgers were way too over cooked. The other entrees were just okay.
We did order the big $100.00 desert that was suppose to serve 12 with 24 scoops of ice cream. The electric presentation was worth the money. There were 7 of us and we each had one serving in the Styrofoam cups they supplied. There is no way it would have served 12. It was not 24 scoops. It was beautiful though.
Over all we enjoyed the evening.

OT
OpenTable Diner
1 review
Dined on November 27, 2021
Overall5food5service5ambience5

Birthday-it was amazing

AM
AsiaM
1 review
Dined on November 27, 2021
Overall5food5service5ambience5

Great time. Highly recommend……………………………………………………….

SG
SummerG
Mississippi
1 review
Dined on November 27, 2021
Overall5food5service5ambience5

Our waitress, Rocky, was amazing and helpful. She was energetic and helped with our birthday experience. The food was awesome as usual. The manager made a few rounds to our table to make sure we were having a great experience. I can't wait to go back soon!

FAQs

Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.

Sugar Factory American Brasserie - Biloxi is rated 4.3 stars by 1008 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.