Sugar Factory American Brasserie - Biloxi

4.2
172 reviews
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$30 and under
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American
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What 172 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.2
service
4.4
ambience
3.9
value
Noise · Moderate
83% of people would recommend it to a friend
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1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

The atmosphere was amazing. The food and service was great. The wait time for our food was not long at all. We enjoyed ourselves. Will be returning

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OT
Mississippi
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

They was so nice and the service was amazing!!!

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AO
Mississippi
1 review
Dined 4 days ago
Overall 2food 2service 2ambience 2

My husband and I had high hopes, as we had heard great things. Our table was in the middle of the room and it was very awkward to sit in the chairs. I am not a large person, but if I was I wouldn't have been able to fit in the chair. My husband, being 6'3, barely fit. The food was just average and really pricey. Our waitress almost seemed like it was too much for her to do what we asked too. I ordered a sundae for two when we ordered our food, because it was busy, and she acted like my request was outrageous. The sundae was extremely disappointing as well. We ordered the chocolate blackout sundae and it was literally three giant scoops of ice cream and a couple of other little things, minimal whip cream and sprinkles. It was definitely not what how it was portrayed on the menu. I won't be going back and I'm so disappointed with our experience. It was also extremely loud and hard to even hear each other across the table.

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LN
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

Service was great! The food was great and fun! Kid friendly atmosphere. We will definitely go back again.

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SM
1 review
Dined on July 9, 2019
Overall 3food 4service 4ambience 5

This is a nice fun place for drinks and deserts. The food isn’t bad and not expensive. The drinks are very costly. I guess that’s the price you pay for the atmosphere. I wish there was a child size option. The milkshakes appealed to kids with all the candy decorations but they are huge. I hatred spending $18 on something I knew they would not finish. I loved my mojito but it was very costly. We waited over an hour for our food. All in all we had fun but I don’t feel it was worth the price.

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AM
1 review
Dined on July 6, 2019
Overall 5food 5service 5ambience 5

Great experience! Worth it! Drinks were great service was great !

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AP
1 review
Dined on July 5, 2019
Overall 5food 3service 5ambience 3

Really Packed. 3 hour wait. Food was ok, but expensive. Great for Instagram pics!

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OT
Atlanta
1 review
Dined on July 5, 2019
Overall 4food 2service 5ambience 5

You definitely don’t come here for the food. We ordered the appetizer platter. The macaroni balls were fried too hard and lacked flavor, the chicken tenders were mediocre, the onion rings and buffalo wings were okay, but my husband liked his burger. Our waiter was great and my drink made me forget all about the food. Don’t go expecting a good meal. They’re known for their drinks. Will return. Definitely go during happy hour.

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AG
1 review
Dined on July 3, 2019
Overall 2food 1service 1ambience 3

Food is mediocre. Prices are high. Service is slow. Atmosphere is okay.

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SC
1 review
Dined on July 3, 2019
Overall 4food 4service 5ambience 5

Our server Michael was amazing! He was very friendly and polite. He made us feel right at home. It was like he had known us forever. Food was delicious also.

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OT
New Orleans
1 review
Dined on June 30, 2019
Overall 5food 5service 5ambience 5

Awesome service! Manager on duty took the time to stop by and talk to us and made sure we were well taken care of.

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JH
New Orleans
4 reviews
Dined on June 30, 2019
Overall 4food 3service 5ambience 5

Food was ok, one of our guests had a dinner salad which came out a solid 20 min before the rest of the food. Guessing someone didn’t read the ticket. That being said David our server was excellent. He fixed a birthday dessert issue perfectly. The hostess also moved us to a larger table when she didn’t have to as well..five stars to her also.

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RD
Atlanta
6 reviews
Dined on June 29, 2019
Overall 4food 4service 5ambience 4

Service was good. The food came out pretty quickly, considering the after-concert Saturday night crowd. Overall, a fun place to eat and drink!

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T
1 review
Dined on June 29, 2019
Overall 4food 3service 5ambience 4

The experience was great but the food was just mediocre.

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P
1 review
Dined on June 29, 2019
Overall 5food 5service 5ambience 5

I loved it!! It was my first time there!! My friend and I are coming back for my birthday!!!

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LG
Mississippi
1 review
Dined on June 29, 2019
Overall 2food 1service 2ambience 3

Highly overrated.

After being seated I waited 10 minutes with no greeting from the server. I finally asked the hostess if I could have a water. She left, returned, and said the server would be out soon. About 5 minutes later, the server finally came for drink orders.

My food was room temp - not cold, but certainly not hot - and certainly nothing special.

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s
New Orleans
1 review
Dined on June 28, 2019
Overall 4food 5service 4ambience 5

We loved our server Krista but she was overworked. She made sure she tended to our every need despite being so busy!

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SJ
1 review
Dined on June 28, 2019
Overall 2food 1service 3ambience 1

The staff was great and very nice. But it took forever to get our food. I would go back but only for a treat. The food was not very good. It was also super loud.

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AB
1 review
Dined on June 28, 2019
Overall 5food 5service 5ambience 5

My family and I had an awesome time in Friday,,,,we will definitely be back,
!!!!

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JB
1 review
Dined on June 27, 2019
Overall 5food 5service 5ambience 5

This was my first experience there! Excellent service and great food!

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AR
Mississippi
4 reviews
Dined on June 25, 2019
Overall 4food 4service 4ambience 5

The people were friendly, but you kept having to ask for your server . She did not come around and ask if we needed anything. We had to ask for refills and we had to ask for take out boxes when one person did not eat at all and the other order was made wrong so we just had them pack it to go

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OT
San Antonio
1 review
Dined on June 24, 2019
Overall 5food 4service 5ambience 5

Celebrating a birthday with a fancy drink! It was a little pricey but so fun!

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Mississippi
1 review
Dined on June 23, 2019
Overall 5food 5service 5ambience 2

Great experience! I just wish it had not been so loud.

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B
1 review
Dined on June 22, 2019
Overall 3food 1service 2ambience 5

I’ve been to other sugar factory locations and they are able to keep up with the fast paced environment. This location cannot. Our food was cooked well done TWICE and one of our entrees came out cold, we waited about 1 hour for our food. Poor customer service.

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OT
New Orleans
1 review
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

We visited sugar factory for my son’s birthday and the experience was excellent. Our server Samuel was very attentive and accommodating! Highly recommend this place for a meal and definitely recommend having a reservation. 😊

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KD
1 review
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

It was great! Our hostess was so accommodating and made my mother (who was celebrating her 71st birthday) feel real special. The food was great!

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OT
1 review
Dined on June 21, 2019
Overall 3food 4service 4ambience 2

Not enough space !..

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MS
1 review
Dined on June 16, 2019
Overall 3food 3service 3ambience 4

Wasn’t busy but took so long to get someone to wait on us. Our appetizers were cold. Our app came out and we still had no silverware. Had to ask twice for it. My husband never got any and decided to just eat with his hands. Fries were the best thing about our meal

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J
1 review
Dined on June 15, 2019
Overall 5food 4service 5ambience 5

The place was amazing and the drinks were so tasty! If you wanna finish the entire drink I highly suggest not alcohol. I had mines without alcohol and it was so good and still had a little kick to it. The atmosphere was literally like a party! They turn the lights off and played music while singing someone happy birthday! It was an awesome experience! Definitely recommend!

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KW
1 review
Dined on June 15, 2019
Overall 5food 5service 5ambience 5

My first experience at Sugar Factory in Biloxi, MS was a good one. I will most definitely visit again in the near future.

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SH
1 review
Dined on June 13, 2019
Overall 5food 5service 5ambience 5

Absolutely everything we expected and more. Atmosphere was great. Samuel our server was pleasant and knowledgeable. You can enjoy this place year round and for different occasions; date nights, family outings, or girls night.

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OT
1 review
Dined on June 12, 2019
Overall 5food 5service 5ambience 5

overall everything was Great !

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MO
1 review
Dined on June 10, 2019
Overall 5food 4service 5ambience 5

It was great for a first experience, found prices kinda high and is not a kid friendly menu. Would defiantly go back for drinks or desert experience.

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SE
1 review
Dined on June 9, 2019
Overall 5food 5service 5ambience 5

Love the atmosphere! Music made me want to get up and dance maybe they'll consider creating an area for that in the future! Our waitress KJ was outstanding! Kudos to Sugar Factory Biloxi. 2nd time going and brung some new people with, we'll be back!

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HM
1 review
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

This place is FANTASTICALLY entertaining! Whether you are personally celebrating something or not, you’ll enjoy the scenery, the food. the music, etc. I’m so glad we have this type of restaurant in this area.

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S
Mississippi
1 review
Dined on June 8, 2019
Overall 3food 3service 3ambience 4

Was there for a bday celebration and waiter never did anything for it even though it was noted on reservation and told hostess. Drinks were never refilled the entire lunch. We were never checked on until waiting for check. Food was ok. Daughter wanted crepes and was told sold out (12:30, and already out?!) Asked for a straw and never got it. I needed mustard for my sandwich and never had even chance to ask for it because waiter was no where to be seen. Overall, very disappointed and bday experience let down. Spent way to much to not have a good experience.

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OT
Hawaii
1 review
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

The drinks were amazing. The experience is well worth it. 😍😍😍

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AN
New Orleans
2 reviews
Dined on June 3, 2019
Overall 1food 1service 1ambience 1

We had a reservation at the sugar factory that was in hard rock casino ... The casino wouldn’t let my young kids in after 11 pm , because it was their rules .. So I walk over 2 the sugar factory n I stood there for 15 minutes , n no one serve me ... N I saw a few ppl working in there n they were not busy at all

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CS
New Orleans
3 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 5

We were there to celebrate my mother and I’s birthday. This was my second visit (first was awesome, too!). I can’t express enough gratitude to the staff as they made our birthdays SO special! We had reservations at 6 (I highly suggest making reservations) and were sat on time. A special thanks to Jeremy, Krista, and Rafeek! They were absolutely amazing!!! So caring, kind, attentive, fun, and went above and beyond to make us feel special. The food was perfect! The donut burger is off tha chain!! They have gained a loyal customer in me. Such a unique place with a staff that really seems to love what they do...which is hard to come by these days! Thank yall sooooo much!! You are very much appreciated. 🤗😘👌🏼

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GK
Tulsa
4 reviews
Dined on June 2, 2019
Overall 4food 4service 5ambience 4

Our server was Essence. She was wonderful. She was cheerful and Johnny on the spot in getting us what we needed.

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