Sugar Factory American Brasserie - Biloxi

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4.1
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144 Reviews
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$30 and under
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American
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What 144 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.1
service
4.3
ambience
3.8
value
Noise · Moderate
80% of people would recommend it to a friend
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MS
1 review
Dined 3 days ago
Overall 3food 3service 3ambience 4

Wasn’t busy but took so long to get someone to wait on us. Our appetizers were cold. Our app came out and we still had no silverware. Had to ask twice for it. My husband never got any and decided to just eat with his hands. Fries were the best thing about our meal

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J
1 review
Dined 3 days ago
Overall 5food 4service 5ambience 5

The place was amazing and the drinks were so tasty! If you wanna finish the entire drink I highly suggest not alcohol. I had mines without alcohol and it was so good and still had a little kick to it. The atmosphere was literally like a party! They turn the lights off and played music while singing someone happy birthday! It was an awesome experience! Definitely recommend!

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KW
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

My first experience at Sugar Factory in Biloxi, MS was a good one. I will most definitely visit again in the near future.

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SH
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

Absolutely everything we expected and more. Atmosphere was great. Samuel our server was pleasant and knowledgeable. You can enjoy this place year round and for different occasions; date nights, family outings, or girls night.

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OT
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

overall everything was Great !

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MO
1 review
Dined on June 10, 2019
Overall 5food 4service 5ambience 5

It was great for a first experience, found prices kinda high and is not a kid friendly menu. Would defiantly go back for drinks or desert experience.

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SE
1 review
Dined on June 9, 2019
Overall 5food 5service 5ambience 5

Love the atmosphere! Music made me want to get up and dance maybe they'll consider creating an area for that in the future! Our waitress KJ was outstanding! Kudos to Sugar Factory Biloxi. 2nd time going and brung some new people with, we'll be back!

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HM
1 review
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

This place is FANTASTICALLY entertaining! Whether you are personally celebrating something or not, you’ll enjoy the scenery, the food. the music, etc. I’m so glad we have this type of restaurant in this area.

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S
Mississippi
1 review
Dined on June 8, 2019
Overall 3food 3service 3ambience 4

Was there for a bday celebration and waiter never did anything for it even though it was noted on reservation and told hostess. Drinks were never refilled the entire lunch. We were never checked on until waiting for check. Food was ok. Daughter wanted crepes and was told sold out (12:30, and already out?!) Asked for a straw and never got it. I needed mustard for my sandwich and never had even chance to ask for it because waiter was no where to be seen. Overall, very disappointed and bday experience let down. Spent way to much to not have a good experience.

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OT
Hawaii
1 review
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

The drinks were amazing. The experience is well worth it. 😍😍😍

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AN
New Orleans
2 reviews
Dined on June 3, 2019
Overall 1food 1service 1ambience 1

We had a reservation at the sugar factory that was in hard rock casino ... The casino wouldn’t let my young kids in after 11 pm , because it was their rules .. So I walk over 2 the sugar factory n I stood there for 15 minutes , n no one serve me ... N I saw a few ppl working in there n they were not busy at all

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CS
New Orleans
3 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 5

We were there to celebrate my mother and I’s birthday. This was my second visit (first was awesome, too!). I can’t express enough gratitude to the staff as they made our birthdays SO special! We had reservations at 6 (I highly suggest making reservations) and were sat on time. A special thanks to Jeremy, Krista, and Rafeek! They were absolutely amazing!!! So caring, kind, attentive, fun, and went above and beyond to make us feel special. The food was perfect! The donut burger is off tha chain!! They have gained a loyal customer in me. Such a unique place with a staff that really seems to love what they do...which is hard to come by these days! Thank yall sooooo much!! You are very much appreciated. 🤗😘👌🏼

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GK
Tulsa
4 reviews
Dined on June 2, 2019
Overall 4food 4service 5ambience 4

Our server was Essence. She was wonderful. She was cheerful and Johnny on the spot in getting us what we needed.

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TG
1 review
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

My server was amazing, the mgr on staff was really helpful and he was very friendly

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HH
1 review
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

Our server was so friendly and sweet!!! Very fast service and awesome food and drinks

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OT
1 review
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

Great service, AMAZING food, and fun atmosphere

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OT
Mississippi
1 review
Dined on May 31, 2019
Overall 4food 4service 5ambience 5

I really enjoyed dining there. The wait staff is excellent. The ambience is fun and the music is great. The food is overall very good. This was my second time having calamari there, and it was a little hard both times. But everything else was fine. The overall ambience was awesome and we loved our drink, The Drake, although it is a little pricey. But we go there for the experience and we were not disappointed.

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JF
New Orleans
1 review
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

Great experience!! My kids loved it, the food was amazing, and the music was also spectacular!! Overall fantastic!!

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OT
1 review
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

We were celebrating my daughters birthday and they were very accommodating to our increase of attendance. The waitress was patient, very pleasant and friendly

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NH
Mississippi
1 review
Dined on May 31, 2019
Overall 4food 5service 3ambience 5

Took my son for the first time. We was amazed at all the colors , candy, etc. Food was good. Waiter friendly but very distracted. This was my third time going. I’d recommend it .

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D
1 review
Dined on May 30, 2019
Overall 3food 5service 5ambience 3

This is the my second time coming the first time was horrible I waited for 4 hours with 3 people and 2 of us did not get my food at all due to them forgetting our our order then was told we could get it to go and still never got it! So the entire bill was taken care by the manager. I came back for my birthday because the manager at the time told me too and I would be taken care of.. the service was a lot better than last time I got to actually eat

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S
New Orleans
1 review
Dined on May 27, 2019
Overall 3food 5service 5ambience 4

Great server host was mean and rude food awesome when we walked up she immediately said we are booked no tables available before I can even say anything me and my husband had this booked for 2 months I had to stop and tell her mam we have reservations!!!! She needs more training being we not from there made it even worse we have been to literally all the sugar factories by far this was not the best experience one !!!!

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LC
1 review
Dined on May 26, 2019
Overall 3food 2service 1ambience 5

Terrible service. Our server was so rude and never brought us water or napkins. It’s way overrated and the food is not worth the price.

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OT
1 review
Dined on May 25, 2019
Overall 2food 1service 1ambience 3

The waiter never smiled or interacted with us. Did not have the brownie... chose the Oreo chocolate chip cookie sandwich. The cookie was too hard to eat even after letting the ice cream melt. Good music but too loud to enjoy.

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KM
1 review
Dined on May 25, 2019
Overall 1food 1service 2ambience 1

Too noisy food was no different than what was served at the 24/7 grill that was the before will not go back

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NA
1 review
Dined on May 25, 2019
Overall 1food 2service 1ambience 5

The customer service was horrible!!! Made reservations that i was not honored and had to split my party up and they wouldn’t accommodate us for better seating even though there was available seats our entire stay. The host was accommodating her family instead of other customers. Food was not good. It took forever for our drinks and food to come. Would not recommend this place.

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S
1 review
Dined on May 24, 2019
Overall 5food 5service 4ambience 5

Great place to have a party. Up tempo music and staff was full of energy and entertaining.

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OT
Mississippi
1 review
Dined on May 23, 2019
Overall 5food 5service 5ambience 5

We have an amazing time and the food was delicious! Can't wait to go back!

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TS
1 review
Dined on May 23, 2019
Overall 5food 5service 5ambience 5

HAD A GREAT TIME! WE WERE CELEBRATING MY DAUGHTER'S 5TH GRADE GRADUATION AND OUR SERVER, RAVEN, WAS THE BOMB DIGGITY!! WILL DEFINITELY VISIT AGAIN! THANK YOU TILLINA MOORE-SWAIN

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KM
1 review
Dined on May 23, 2019
Overall 5food 5service 5ambience 5

Definitely an experience! Food was top notch, and the drink we got, tangerine moon was absolutely wonderful. Couldn’t ask for a better server as well. Highly recommend trying it out!

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RE
Dallas
2 reviews
Dined on May 20, 2019
Overall 2food 3service 2ambience 3

We ate here on a Monday night. The restaurant was not even 50% full, yet it took quite some time for us to receive our food. Noticing our food was taking longer-than-usual to reach us, the server merely looked panicked and avoided our table as not to be forced to explain why the food was taking so long. After waiting 45-50 minutes for our food to arrive, none of the requested side items came with it. We ordered the sampler as an appetizer, and the chicken strips were disgusting. There was more batter than meat, and the batter was not seasoned well. We informed our server that we were there to celebrate a birthday. The server never wished our guest a simple "Happy Birthday" and immediately started spewing prices for birthday acknowledgements (purchase dessert + pay $5 for a sparkler). We passed on that ridiculous offer. This restaurant is LOUD and overpriced. You have to yell over the music to communicate with the person sitting right next to you. It seems to me the owners are confused as to whether or not they wanted to open a night club or a restaurant, so they simply merged the two and snapped photos and video footage of every celebrity patronizing its restaurant to attain credibility. It's the oldest marketing trick in the book, and I'm ashamed to admit that I fell for it. Never again.

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FW
1 review
Dined on May 18, 2019
Overall 3food 2service 4ambience 2

The food wasn't good the drinks wasn't good it was to sweet tasted like a fruit punch didn't have any kind of liquor in it big as the drink was we didn't even get a buz then the tables were so small could barely set the food on it with the drinks on it and they were to close together can barley move only thing was good about it was very entertaining

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P
1 review
Dined on May 18, 2019
Overall 3food 4service 3ambience 5

I made reservations for 8pm. I was not seated until 9:30pm. Although that was a horrible wait time, I still enjoyed myself! My waitress was great!

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CW
1 review
Dined on May 18, 2019
Overall 3food 2service 3ambience 5

Food wise it was horrible. If you're going solely for desserts then it's a hit. Kids loved all the candy and colors. Definitely nosey but I expected that. Way over priced just for an IG worthy pic.

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OT
Mississippi
2 reviews
Dined on May 13, 2019
Overall 5food 5service 5ambience 5

I went back again to try something different, I’m sure not all the food can’t be bad. This time I got the signature burger. It was actually pretty good, something I would definitely come back for. Service is always great here. I’ve noticed every time I go, 3rd time now, there’s something on the menu I would usually want. dessert, they’re usually out or not all ingredients available to make that dessert.

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DD
1 review
Dined on May 12, 2019
Overall 4food 4service 1ambience 4

Waiter was poor, didn’t get everything I order meaning a drink and her response time was bad

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N
1 review
Dined on May 10, 2019
Overall 4food 4service 5ambience 3

The food was amazing, but the drinks was overpriced and overrated. They were extremely to sweet. I guess we were paying for the look

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EM
1 review
Dined on May 10, 2019
Overall 4food 5service 3ambience 3

Food and service were good. Music choice and ambience weren’t as good as usual. 4th time there and the employees working weren’t as energetic.

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CJ
1 review
Dined on May 6, 2019
Overall 3food 4service 2ambience 5

We went for my seven year old birthday. Waiter forgot my wives meal and she had to watch us eat and got her food late. I can barely see chicken in my chicken Alfredo. Otherwise we were happy to visit.

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OT
Mississippi
5 reviews
Dined on May 6, 2019
Overall 4food 3service 3ambience 3

Way too loud

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