Sugar Factory American Brasserie - Biloxi

4.2
216 reviews
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$30 and under
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American
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What 216 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.2
service
4.4
ambience
3.9
value
Noise · Moderate
83% of people would recommend it to a friend
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NH
Mississippi
3 reviews
Dined 2 days ago
Overall 2food 2service 4ambience 5

Service was good. Food was average. As you would expect we really went for the dessert. Ordered the chocolate chip cookie milkshake. The milkshake itself was decent but all the extra that makes it Sugar Factory was old and stale (donut, cupcake, cookie). You'd think they would make sure to get the dessert right. We told the waitress but she didn't seem very interested. This place seems to be all hype. We won't be returning.

YB
1 review
Dined on August 17, 2019
Overall 1food 1service 2ambience 3

The food was cold, the drinks weren’t mixed properly. The waiter in my section catered to the larger group. Even after she was told about my birthday, her enthusiasm towards us did not change. Horrible experience overall

VI
1 review
Dined on August 17, 2019
Overall 4food 3service 4ambience 4

What I didn't like was we had to sit at a very little table,but everything else was great.

VB
1 review
Dined on August 17, 2019
Overall 2food 1service 3ambience 1

We waited 30 min on our drinks and another 30 minutes on our food our fries were overcooked .....it was such a horrible experience i feel like this restaurant is very over rated

OT
Mississippi
1 review
Dined on August 17, 2019
Overall 5food 5service 5ambience 5

Everything over all was wonderful

MI
1 review
Dined on August 16, 2019
Overall 4food 4service 5ambience 5

The experience was a blast! The sundaes were delicious. The Cookie Monster Milkshake was good, but the cupcake and donut on top were not fresh. The quesadilla appetizer was not appetizing at all. Rainbow Sliders were good & fun. The Waffle burger was impressive. Overall, the kids had a blast.

A
1 review
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Great Food! Excellent service, very polite. It’s a VIBE!!!

N
Mississippi
2 reviews
Dined on August 16, 2019
Overall 1food 1service 3ambience 1

Absolutely horrible except our waitress! We had 715p reservations and got seated at 8pm and at a make shift “table” which was literally in the candy shop not even the restaurant! We spoke to all “managers” only to be told the open tables were all reserved...we had reserved a table as well! So we just made do but certainly didn’t enjoy the food or the atmosphere! Only good thing was our waitress! Will not be back! We also had a VIP with us.

OT
New Orleans
1 review
Dined on August 11, 2019
Overall 5food 5service 5ambience 5

It was good!

SB
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Super fun great staff delicious food and drinks we had a great first experience and we will definitely be back

LS
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

We loved it and cannot wait to go again!!
The food was delicious and we loved the atmosphere..

HB
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

I absolutely loved this place! The food and drinks were amazing! This is the Best place to have a Birthday Party for a sweet 16 or an adult. I was pleased with all the staff there.

T
1 review
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Loved everything! Food was good service was great! Make a reservation was easy! I’ll be back!

OT
1 review
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

It was great, service was great. Fun and different.

EO
1 review
Dined on August 8, 2019
Overall 5food 5service 5ambience 5

Excellent service amd presentation. We loved it. Perfect for a birthday celebration!

DL
Las Vegas
2 reviews
Dined on August 5, 2019
Overall 3food 3service 2ambience 5

Our waiter was very slow and not very attentive. Our food was cold and we had to return it and a brand new dish was prepared. The food itself, flavorwise was delicious and prices weren’t bad for the portions. The manager on duty handled the situation great and because of her I’ll return and hopefully get a different waiter. My cousins coffee wasn’t very hot but she chose not to say anything. My goblet had way too much ice and dry ice in it. I’ve visited the Vegas location and I don’t remember having to fight through ice just to drink. Some of the drink was absorbed into the dry ice because there was so much of it. I hope they can improve on this. Until then, I won’t be ordering a goblet if I return to this location

OT
1 review
Dined on August 5, 2019
Overall 5food 4service 5ambience 5

As always, we ordered way too much food and were stuffed. The atmosphere is part of the experience, and will thrill kids of all ages.

CW
1 review
Dined on August 5, 2019
Overall 5food 5service 5ambience 5

Great place to celebrate a birthday and bring the kids or a group of friends.

OT
Mississippi
1 review
Dined on August 3, 2019
Overall 4food 3service 4ambience 3

Food was good, but not enough for price. Our server, Kaliegh, was very nice and made sure our orders came out in a timely manner and that we had refills promptly.

The space was very limited and crowded; not ideal for bigger parties.

K
New Orleans
6 reviews
Dined on August 3, 2019
Overall 4food 4service 5ambience 5

Off the wall over the top food and service. The Lemon drop was great. This was a treat to celebrate the end of summer before school started. It is very expensive for what you get- but they allow you to take your time and enjoy the moment. We would only pay for this type of excess (food, sugar, and prices) for special occasions. I would definitely return.

OT
Mississippi
1 review
Dined on August 2, 2019
Overall 3food 3service 5ambience 4

Nothing like the first time I came, but still okay.

OT
1 review
Dined on August 2, 2019
Overall 5food 4service 5ambience 4

A little family fun! Great experience and will visit again!

OT
Mobile
4 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

Our waitress Allison was amazing! She was very friendly and accommodating. The food and drinks were amazing and the bill was surprisingly lower due to the unbeknownst Happy Hour pricing of our $64 drinks. Definite recommendation. Enjoy!

OT
1 review
Dined on August 1, 2019
Overall 5food 5service 5ambience 5

The Bartender here she was the best we sat at the bar its was a great experience would definitely be going back ..

BS
1 review
Dined on July 30, 2019
Overall 1food 1service 2ambience 1

You guys really need to put on your website that you have to be 21 to eat. You did not specify that you were in the casino. Me and my friends are all 19 and planned a trip and was soooo excited to eat here and our dreams were crushed!

BE
Miami
2 reviews
Dined on July 28, 2019
Overall 5food 5service 5ambience 5

We drove over from Pensacola to celebrate a birthday, and when I called to notify of our tardy due to traffic staff was more than happy to push our reservation time back an hour. We were seated immediately upon arrival. I’ve been to the location in Orlando and the service we received in Biloxi was a much better experience!

OT
Mississippi
1 review
Dined on July 27, 2019
Overall 5food 4service 5ambience 5

Krista was very nice. Much nicer than all other places I have been

HR
Memphis
1 review
Dined on July 26, 2019
Overall 5food 5service 4ambience 5

The food and drinks were great. The service was slow due to volume. The staff was very friendly.

MS
1 review
Dined on July 26, 2019
Overall 5food 5service 4ambience 4

the only thing was it took a long time to get our food

CH
1 review
Dined on July 26, 2019
Overall 5food 4service 4ambience 5

I went for my birthday. It was our first time and it was a fun experience! The food was good and the drinks were yum as well! We will definitely come back!

C
1 review
Dined on July 26, 2019
Overall 5food 5service 5ambience 5

Great place and great food ! The service was amazing !

VA
Cleveland
20 reviews
Dined on July 25, 2019
Overall 2food 2service 2ambience 1

This is a place for people ho don't mind loud noise and screaming, the food was sub-par. The drinks way too sweet, and the service was awful. Everything was totally processed, nothing fresh and nutritious. This was not a place that I would visit again. The big drinks were beautiful and this is the focal point, if that is what you want, this is the place, otherwise the food is processed and the noise level is awful.

OT
Mississippi
1 review
Dined on July 24, 2019
Overall 1food 2service 3ambience 1

It was extremely loud and smelled like cigarette smoke. The place is not as cute as pictures try to depict. Much better places to eat with kids.

KM
1 review
Dined on July 22, 2019
Overall 5food 4service 5ambience 5

IT WAS EVERYTHING. THE DRINKS WERE AWESOME! IT WAS DEFINITELY WORTH MY DRIVE!

JH
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

Great experience! Drinks were great including the Gummi Bears! I ordered buffalo wings with ranch- Amazing!

CB
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

AWESOME LOCATION! I have been to multiple locations this one by far has been the funnest. Staff was amazing took a little long to get our food and drinks but that is expected with this type of atmosphere.

MB
1 review
Dined on July 20, 2019
Overall 4food 4service 4ambience 4

Great Atmosphere. Food was excellent. A bit pricey but it's to be expected for a novelty concept establishment.

OT
1 review
Dined on July 20, 2019
Overall 5food 4service 5ambience 5

Great experience, but I would suggest allowing customers to keep the drink glass.

H
New Orleans
22 reviews
Dined on July 20, 2019
Overall 1food 1service 1ambience 3

This has to be the WORST SUGAR FACTORY. I have been to Vegas and Chicago and this is a disgrace. Honestly, corporate should be ashamed and it is inside Hard Rock. Hard Rock should be ashamed. The food was inedible. The service.... there was NO SERVICE. Staff just walking aimlessly around. Let me tell you this the hostess was to the servers to the management. It needs serious consulting help & restructuring. 10-15 minutes before being greeted. 3 teas took another 15-20 minutes. Then the food when received was inedible. Absolutely awful experience. My poor mother was so sad because she had chose to take me there as a surprise and for us girls because we had my niece with us. It was supposed to be special and fun, and this was not. My mom was hurt that our day was ruined. No experience should ever be like what we had. Also, the staff likes to congregate in the kitchen and in the blind spots. And, honesty gets you a long way. I will never be back. And, the owner/investor who opened this franchise should completely get a new staff team.

OT
New Orleans
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

Birthday was amazing o

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