Sugar Factory American Brasserie - Biloxi

4.4
973 Reviews
$30 and under
American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 7 days a week!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly. At this time we highly suggest reservations at this location, due to limited seating. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. All customers under the age of 21 MUST be accompanied by a person 30 years of age or older
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 973 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.5
service
4.5
ambience
4.1
value
Noise · Moderate
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K
Keisha
1 review
Dined 2 days ago
Overall5food5service5ambience5

I really enjoyed the food and drinks. Highly recommended will go back in soon.

OT
OpenTable Diner
Atlanta
1 review
Dined 4 days ago
Overall5food5service5ambience5

Had a Great time and the Server ALEX did an Excellent job!!!

DD
DorothyD
1 review
Dined 6 days ago
Overall4food2service4ambience5

It was my granddaughters 18th birthday. She totally enjoyed the ambiance and commotion.
On the other hand while the food was very abundant and creative, it was not very tasty. The burgers were way too over cooked. The other entrees were just okay.
We did order the big $100.00 desert that was suppose to serve 12 with 24 scoops of ice cream. The electric presentation was worth the money. There were 7 of us and we each had one serving in the Styrofoam cups they supplied. There is no way it would have served 12. It was not 24 scoops. It was beautiful though.
Over all we enjoyed the evening.

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall5food5service5ambience5

Birthday-it was amazing

AM
AsiaM
1 review
Dined 7 days ago
Overall5food5service5ambience5

Great time. Highly recommend……………………………………………………….

SG
SummerG
Mississippi
1 review
Dined on November 27, 2021
Overall5food5service5ambience5

Our waitress, Rocky, was amazing and helpful. She was energetic and helped with our birthday experience. The food was awesome as usual. The manager made a few rounds to our table to make sure we were having a great experience. I can't wait to go back soon!

E
Emalyn
1 review
Dined on November 24, 2021
Overall2food2service1ambience2

Slow service when they weren't busy. MUSIC WAS TOO LOUD AND ANNOYING. Never got the sundae we ordered. Server disappeared.

OT
OpenTable Diner
1 review
Dined on November 23, 2021
Overall5food5service5ambience5

My son’s 10th birthday it’s was awesome

KC
KatieC
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

Staff was very nice. Food was great. The atmosphere was very enjoyable. My kids loved looking at everything.

MD
MiguelD
New Orleans
1 review
Dined on November 21, 2021
Overall5food4service4ambience5

Really nice atmosphere and a great place for a birthday meal. Service can take awhile, but it was understandable since they were packed.

OT
OpenTable Diner
Mississippi
1 review
Dined on November 13, 2021
Overall5food5service5ambience5

We had breakfast. We made reservations and was seated quickly.

AR
ArianeR
1 review
Dined on November 12, 2021
Overall5food5service5ambience5

My kids loved it! The drinks are delicious and my shrimp Alfredo pasta was great!

OT
OpenTable Diner
New Orleans
1 review
Dined on November 7, 2021
Overall2food1service4ambience4

I visited tMy server was wonderful and the interior was fun. My experience with the food was horrible. I have been to several sugar factory restaurants and the quality of food is always poor at the Biloxi location.

OT
OpenTable Diner
Mobile
1 review
Dined on November 7, 2021
Overall3food3service3ambience4

Good overall

M
Maxmama
1 review
Dined on November 6, 2021
Overall2food1service2ambience2

Drinks are good. My husband burger was dry! Waiter didn’t even ask of we wanted dessert. She came over twice throughout our meal and the second time she just asked of we was ready for our check. WYF!!!!

OT
OpenTable Diner
1 review
Dined on November 5, 2021
Overall5food4service5ambience5

My birthday

TS
TylerS
1 review
Dined on November 4, 2021
Overall5food5service5ambience4

The server was amazing absolutely attentive to every guest and the food was great.

OT
OpenTable Diner
1 review
Dined on October 31, 2021
Overall5food5service5ambience5

Had a great time. Food and drinks were great.

MC
MichaelC
1 review
Dined on October 31, 2021
Overall2food1service4ambience3

Service was great but the chicken tenders we recieved were very hard ans dry and the steak melt had hardly any meat on it at all.

OT
OpenTable Diner
Mississippi
1 review
Dined on October 30, 2021
Overall3food5service2ambience5

Waiter kept forgetting about us at the table

OT
OpenTable Diner
1 review
Dined on October 30, 2021
Overall5food5service5ambience5

It’s was a wonderful experience and we can’t wait to do it again. I absolutely enjoy the whole night. Our waitress was incredibles she went above to make sure our anniversary dinner was beautiful. Thank you

KH
KimberlyH
1 review
Dined on October 30, 2021
Overall5food5service5ambience5

Love love love this place great first experience!!!

OT
OpenTable Diner
New Orleans
16 reviews
Dined on October 29, 2021
Overall4food5service3ambience4

Food was delicious, our server left a little friendliness to be desired.
The lady with the red dreads that was delivering the food to the tables was amazing. I wish she had been a server, she was super friendly, welcoming, and efficient.

RD
RaeD
1 review
Dined on October 29, 2021
Overall5food5service5ambience5

We will be back. Awesome experience. Fast service.

SL
SydneyL
1 review
Dined on October 27, 2021
Overall5food5service5ambience5

I had the best time they made my birthday very special and my waitress Breanna was very nice ! Loved the energy In the room and the clean environment! Great food

OT
OpenTable Diner
Mississippi
2 reviews
Dined on October 24, 2021
Overall5food5service5ambience5

The meal was great. We had a new waitress who was trying very hard but she did it

OT
OpenTable Diner
1 review
Dined on October 24, 2021
Overall5food5service5ambience5

Marie was great and keep in communication as we waited on our food . The energy and atmosphere was great

OT
OpenTable Diner
Mississippi
1 review
Dined on October 23, 2021
Overall5food5service5ambience5

Love it all!

OT
OpenTable Diner
1 review
Dined on October 23, 2021
Overall5food3service5ambience5

Had an amazing time. Food was okay. Drinks were amazing. Will definitely go again.

C
Cwilliams
1 review
Dined on October 22, 2021
Overall5food5service5ambience5

Our server Jerome was awesome! The food and drink was amazing and worth the price. We had a great time!

EL
EnjoliL
New Orleans
3 reviews
Dined on October 22, 2021
Overall3food3service5ambience3

Didn't like walking through the casino with my daughter to get to the restaurant. Other than that it was a good experience.

BR
BRITTANIEH
1 review
Dined on October 17, 2021
Overall5food3service5ambience5

We had an amazing experience celebrating!!!
Will definitely be back :)

D
Dawn
1 review
Dined on October 17, 2021
Overall3food3service2ambience2

Overpriced and the service was really not great! Was looking for a fun experience type dining and we couldn't even get silverware. It wasn't that packed and we were able to make a last-minute reservations so it's not for lack of hands on deck.

C
Chrissy
Las Vegas
1 review
Dined on October 15, 2021
Overall5food5service5ambience5

We always eat at The Sugar Factory when we visit Biloxi! Love the food and drinks! The atmosphere is really cool!

OT
OpenTable Diner
1 review
Dined on October 10, 2021
Overall2food3service2ambience2

The table was still dirty, they sent the wrong order for my food, the restroom was dirty, and they didn’t acknowledge it was my birthday.

M
Mommaof2angels
New Orleans
7 reviews
Dined on October 10, 2021
Overall1food1service1ambience2

Horrible!!! First and last time! 30 min for spin dip. 4 burgers all RAW!!! One was sent out with something on it that I had asked for on the side. The server said, well, is ok that they put it on your food?? Really! Used the excuse they were going from breakfast to lunch. That’s why everything was wrong. Almost 2 hours and all we had was spin dip and cold fries…yeah, sucked!!!

DW
DemetriusW
1 review
Dined on October 8, 2021
Overall5food5service5ambience5

Everything was great i loved the food and the service

OT
vipOpenTable Diner
Birmingham
13 reviews
Dined on October 5, 2021
Overall5food5service5ambience5

Alexz was an awesome waiter. He made our experience amazing. The milkshakes are super cool.

K
Ke8329
Las Vegas
1 review
Dined on October 3, 2021
Overall4food4service5ambience5

My wife, our 19 yr old daughter & myself decided to go bc our daughter has wanted to go since it opened. My wife ordered a $32 drink, my daughter ordered a virgin one, it was $25. My wife was convinced they had made hers a virgin, as well. She doesn’t drink often & didn't even have a buzz after sucking it down. I ordered the salmon & asparagus, my wife ordered the $25 sliders & my daughter ordered the shrimp Alfredo, and added a lobster tail. Imagine our surprise when we received a bill for $168. That $22 shrimp Alfredo ended up being $45 with this small lobster tail addition.
We actually didn’t think about it until later but there was a reason our bill was so high.. 20% gratuity was already added to our bill & nothing was ever said to us to let us know. Usually only parties of 6 or more receives 18% gratuity added. Our waiter was great, not a single negative word I could say about her or the experience. Only wish we could have gotten a reservation earlier. There was only one party of 4 in the restaurant. And it would have been nice to know about the gratuity bc we ended up double tipping 40% & spending well over $200. My wife & daughter didn’t get a chance to try any of the deserts or shakes, they were too full from those giant drinks, plus it was very late. The only reservation available was for 10 pm at night. Can’t say I’ll return to the sugar factory again. If you like sweets & candy, you will probably love it. I do not eat sugar. Just watch out for that automatic gratuity.

OT
OpenTable Diner
Baton Rouge
4 reviews
Dined on October 2, 2021
Overall5food5service5ambience5

We were 30 mins early for our reservation and they were able to accommodate us. The experience was wonderful, good music, and very kind staff. The food was delicious and arrived quickly after order. Highly recommend!!

FAQs

Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.

Sugar Factory American Brasserie - Biloxi is rated 4.4 stars by 973 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.