Sugar Factory American Brasserie - Biloxi

3.9
550 Reviews
$30 and under
American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 7 days a week!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly. At this time we highly suggest reservations at this location, due to limited seating. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. Please reach out to cistomerservice@sugarfactory.com with any questions.
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Experiences

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Explore unique dining experiences for every mood—from prix-fixe menus to can't-miss promotions.

Special menus

  • ThanksGiving Prix Fixe Menu $35 per person

     $35.00 per person
    Nov 26, 2020 only
    Roasted Turkey Mashed Potatoes Stuffing Green Beans Almondine Brown Gravy and, Cranberry Sauce

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 550 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
food
4.0
service
4.1
ambience
3.6
value
Noise · Moderate
76% of people would recommend it to a friend
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OT
OpenTable Diner
New Orleans
1 review
Dined a day ago
Overall2food3service3ambience5

They ran out of the appetizer that we wanted, so we settled for the spinach dip, which was watery.

OT
OpenTable Diner
Birmingham
1 review
Dined 2 days ago
Overall2food1service2ambience2

Would not recommend this location. Food was not good, service was slow(we never got a drink refill), the music was so loud we could not have a conversation and the smell of smoke was prevalent.

OT
OpenTable Diner
New Orleans
1 review
Dined 2 days ago
Overall4food3service4ambience4

It was super loud bc there were a lot of birthdays. We had fun. Service was kind of slow.

CT
CourtneyT
1 review
Dined 2 days ago
Overall4food5service1ambience3

I was celebrating foe my birthday and this was my first time eating at the sugar factory; however, I didn’t know alcohol stopped serving at 10:30pm so that was very disappointing. The birthday song should also be free for those who are celebrating a birthday, it seems very unfair to charge the birthday girl or not $60-$100 to sing happy birthday.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

Everything was great. Waitress was really nice

MO
MarialeO
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great food great value. We will come back with the family.

KA
KendraA
1 review
Dined on November 15, 2020
Overall2food2service2ambience2

Called for reservation ealrarlier in the day. A manager told me that reservations cannot be made for the same day. I went to OpenTable and reserved a table for the same day but could only reserve for 6 not 8. When I arrived I had to wait an additional 20+ mins. Food was cold, service was slow, our food was served to another table. Didn't receive a milkshake we had ordered. Restaurant was extremely loud. Not great considering the price.

AP
ArneshaP
1 review
Dined on November 14, 2020
Overall5food5service5ambience5

I would recommend to anyone that is looking for a fun restaurant to dine at. The staff was very friendly and energetic.

OT
OpenTable Diner
New Orleans
1 review
Dined on November 14, 2020
Overall5food4service5ambience4

Food was good. Would have like to see few more items added to the menu. Drinks were amazing !

MS
MalS
Mississippi
1 review
Dined on November 13, 2020
Overall3food3service2ambience4

First experience getting together with family

KS
KayvonnieS
1 review
Dined on November 8, 2020
Overall5food5service5ambience5

Great place to have fun.. staff was great and respectful.

LK
LaKeishaH
1 review
Dined on November 7, 2020
Overall4food4service4ambience4

Great food and drinks good place to hang out with friends.

FC
FeliciaC
1 review
Dined on November 6, 2020
Overall4food3service4ambience4

The drinks were pretty good and presented well. However, our food was lukewarm and the burgers were dry. I will come back for the 🍸

OT
OpenTable Diner
Mississippi
1 review
Dined on November 4, 2020
Overall5food5service5ambience5

BEST FIRST TIME BIRTHDAY EXPERIENCE EVER

OT
OpenTable Diner
1 review
Dined on November 1, 2020
Overall4food4service4ambience4

Moms birthday

OT
OpenTable Diner
New Orleans
1 review
Dined on October 31, 2020
Overall3food3service3ambience3

Birthday gathering

KL
KathrynL
Mississippi
2 reviews
Dined on October 25, 2020
Overall5food5service5ambience5

This is our second birthday party here. We loved it! Thanks, Sugar Factory!

WC
WarC
1 review
Dined on October 25, 2020
Overall1food1service1ambience1

I wasn’t offered the brunch menu @11am... made reservation but still had to wait for a table... food was cold ... ordered breakfast quesadilla but came out as tacos. If you’re not there for the Smokey drinks and colored food, it’s a waste of time. Will not return.

TH
ToyaH
1 review
Dined on October 23, 2020
Overall5food5service5ambience5

This place was amazing! It was our first time going and definitely will not be our last. Celeste, our waitress, was awesome! The atmosphere was energetic the entire time. The food and drinks were great as well.

OT
OpenTable Diner
1 review
Dined on October 23, 2020
Overall5food5service5ambience5

It was awesome

VL
VivianL
Washington DC
11 reviews
Dined on October 18, 2020
Overall3food3service5ambience4

If you have ANY special occasion and you don't mind the attention. Come here. The service is amazing.

KH
KellyH
New Orleans
1 review
Dined on October 18, 2020
Overall1food1service2ambience2

It was a birthday they didn’t acknowledge... the food was awful, out of a lot of items. Service was mediocre... NOT WORTH THE MONEY!

DH
DerineishaH
Mississippi
1 review
Dined on October 18, 2020
Overall5food5service5ambience5

Once again I have no complaints. My waitress, sweet lady with braids. She was the bomb.

KG
KwannaG
1 review
Dined on October 17, 2020
Overall5food3service5ambience5

I absolutely loved my first visit at the Sugar Factory. Celeste was an awesome server. Loved the atmosphere. Will be back

KS
KarynS
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

My first experience at Sugar Factory was nothing short of amazing.

Matt was our waiter and he was the best waiter! He was so kind to my birthday girl. He got the crowd hype when it was time. He was friendly, caring, compassionate, attentive. I’ll make sure everyone I send back ask for Matt in particular. He made the experience 100x more enjoyable!

Thank you again!

LD
LinD
1 review
Dined on October 17, 2020
Overall5food1service5ambience5

Did not order food just drinks! The drinks were awesome! We had the hypnotic Long Island! Delicious

N
Nothappy
New Orleans
2 reviews
Dined on October 17, 2020
Overall2food1service5ambience3

The drinks were super expensive. Although they were cool looking, they were too sweet. My daughter barely drank 1/4 of her cup. My husband and I shared a drink a d we also couldn't finish it. Two cups for $62!

JM
JMC75
Baton Rouge
3 reviews
Dined on October 17, 2020
Overall4food4service5ambience4

Decided to surprise my 14yr old daughter with a trip to SS for her birthday. She enjoyed it as did the rest of the fam.

Our server Kayla was pretty much amazing. I mean how she managed to be perfectly attentive to her tables in such a fast paced environment was impressive.

We all 4 had burgers and only one came dressed as ordered. But it wasn’t a big enough deal to ruin the experience. The food arrived all together and at a good temp. Taste? It wasn’t the best ever but it didn’t disappoint either. But we as I assume most didn’t necessarily come for the food as much as the experience....and of course the sweets, i.e., monster shakes, sundaes, fancy drinks with dry ice bringing them to life. 5 stars there!!

Now here comes the only thing keeping the restaurant and the experience from being a perfect one. The restaurant has a candy store that looks like it Wily Wonka created it. The wifey hoped to buy some of the lemon candy that was included with one of my daughters drinks.

So as we’re doing our social distancing dance. My oldest is sharing with us how filthy the ladies restroom was. No worries. An employee gloved up and armed with cleaning supplies (Windex) enters the restroom appearing to initiate her cleaning.

There is one employee helping behind the candy counter and a gentlemen whom I assume is the manager appears to notice the need to summon her some assistance. And which employee is nearby? The same one that just exited from cleaning the ladies room and has just opened the door to the men’s room.

She is happy to come render her fellow employee some assistance at her managers request. She just needs to first set down her restroom disinfecting cleaning supplies (spray bottle of Windex). But no time to wash up. I mean she already had gloves on so she’s already ready to waltz right over to the container of candy and begin filling the customers order.

And this is where we...after staring at each other in shock, left vowing never to return.

MM
MichelleM
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

Everything was great. Celebrating a birthday here is always a great fun experience.

R
Rocky
1 review
Dined on October 17, 2020
Overall2food2service2ambience2

The food quality was poor and not worth the price. I did not see staff sanitize tables when customers finished dining. The restaurant should have been cleaner. The floor was slippery. The booths were worn with visible tears in material. The bathroom needed cleaning. I will not return and will not recommend to family and friends.

P
Pity
New Orleans
9 reviews
Dined on October 17, 2020
Overall3food3service3ambience4

We love the theme and location, but was not a good experience this time.
The service was extremely slow for us, food was cold when we finally received it and table next to us came in after us and was served before us??

KM
KatrinaM
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

HIGHLY RECOMMENDED GREAT FOOD AND DRINKS. OUTSTANDING SERVICE.

DG
DonyelleG
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Service is always great, food was good I recommend everyone to visit sugar factory

OT
OpenTable Diner
San Antonio
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Granddaughters big 21st birthday.

C
Crystal
1 review
Dined on October 16, 2020
Overall1food1service5ambience2

3 people were served half cooked chicken. The waitresses was super nice.

SD
ShaneD
1 review
Dined on October 15, 2020
Overall5food3service5ambience3

Food was ok. Its a bit overpriced for what you get. Music was way too loud for the area

JW
JenneiceW
1 review
Dined on October 15, 2020
Overall4food4service4ambience4

I was really impressed with the taste of the food and the display. I wasn’t impressed with my drink, for the price of it and for it not to really have any alcohol in it. I know I could have sent it back but I really don’t like doing that.

VA
VondaA
1 review
Dined on October 14, 2020
Overall4food1service5ambience5

Service was awesome.... food not so much had the wing they were great & order shrimp Alfredo it didn't have no seasoning or taste. Seems like they take it straight from the bottle to the plate.

HP
HeatherP
1 review
Dined on October 13, 2020
Overall5food5service5ambience5

If you want to celebrate a birthday this is the place to go! They out did themselves! Make sure you get the Large IceCream it’s so worth it! Wish I could upload the videos from our trip all my sisters want to have their birthday there!

TW
TrentW
San Francisco
1 review
Dined on October 11, 2020
Overall5food5service5ambience4

Great Atmosphere!!!! Would love to go again in the future.

FAQs

Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.

Sugar Factory American Brasserie - Biloxi is rated 3.9 stars by 550 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.