Sugar Factory American Brasserie - Biloxi

4.2
icon/ic_reviewCreated with Sketch.
254 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 24 hours!!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly.
avatar copy

Private Dining

Book your next event with us

View details
What 254 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.0
food
4.4
service
4.4
ambience
4.0
value
Noise · Moderate
88% of people would recommend it to a friend
Sort by
Filters
NJ
1 review
Dined 3 days ago
Overall4food5service5ambience5

It was my neice's 15th Birthday. The food was great and a nice portion size as well. Of course I had 3 teenage girls who all wanted a $25 dollar drink! Other than that, it was awesome. Our waitress, (she was the only one working on Tuesday, December 3, 2019) was EXCEPTIONAL! After they blew my bank, I couldn't afford to buy dessert. Our waitress came over and asked me to write her name down and they brought out a dish of ice cream and sang Happy Birthday! That was awesome! Thanks Sugar Factory for a beautiful ending to a wonderful night! We will most definitely be back again.

P.S. I called to find out what our waitress name was but they sent me to voicemail and I gotta do this review before I forget! Sorry!

OT
New Orleans
1 review
Dined 5 days ago
Overall2food1service3ambience4

They didn’t have the mini colorful burgers . The patron margarita was extremely sweet . The Alfredo shrimp pasta was so plain no season .the doughnut cheese burger had to much icing . I understand it’s the sugar factory but no need for everything to be extremely sweet

MW
1 review
Dined 6 days ago
Overall2food2service5ambience2

The food was nowhere near as good as the first time we went. It was like they rushed to get it out, we had to send the steak back 2x still didn't get it right. The wings were over cooked. I just think they wanted to not have complaints on wait time but I'd prefer to wait than to not be pleased with my order but the drinks were magnificent

T
1 review
Dined on November 25, 2019
Overall5food5service4ambience5

We love Sugar and look forward to going everytime we are in Biloxi

LB
1 review
Dined on November 24, 2019
Overall4food3service4ambience5

This is a great place to have a teens party. The atmosphere is fantastic and they play all the up to date music. It’s a little pricey and they should change the fries to steak fries.

SM
Mississippi
1 review
Dined on November 23, 2019
Overall5food3service5ambience5

Very elegant place to have a ladies out or date night . Food is pleasant a little more season would be GREAT great customer service excellent , friendly , speedy waiters ... i will be back i enjoyed the time there 😘

T
1 review
Dined on November 19, 2019
Overall5food5service5ambience5

Great experience and food ! Thank you ! Everything was awesome and the service was great .

SM
New Orleans
1 review
Dined on November 9, 2019
Overall5food5service5ambience5

Great food and very fun atmosphere. I would definitely recommend it for a fun party.

NM
1 review
Dined on November 9, 2019
Overall5food5service5ambience5

Great place to dine! Service was amazing and no wait time

AP
1 review
Dined on November 9, 2019
Overall4food3service5ambience4

Went to watch the LSU vs Bama game and the atmosphere was cool but the whole Casino was loud!

JJ
1 review
Dined on November 8, 2019
Overall5food5service5ambience5

The place was nice. Drink was tasty, not strong at all. Cool experience. The waffle burger was amazing. Hubby and I plan to return.

T
Cincinnati
1 review
Dined on November 8, 2019
Overall5food4service5ambience5

Everything was wonderful!
I was a little upset that this location did not have the Couture Pop! I was told that they have been requesting them for 3 months and been out of for over 3 months.

MI
1 review
Dined on November 3, 2019
Overall5food5service4ambience5

Excellent venue! We’ll be back soon! Food, service, ambiance all exceeded our expectations!

ML
1 review
Dined on October 30, 2019
Overall5food5service5ambience5

Our server was fabulous and entertaining. The food was great.

OT
Mississippi
1 review
Dined on October 27, 2019
Overall5food5service5ambience5

We celebrated my daughters 10th Birthday. They made the occasion absolutely perfect! So many details! We had an awesome experience! The King Kong Sundae was amazing!

ED
1 review
Dined on October 26, 2019
Overall2food1service5ambience2

Food was okay, drinks were AWFUL!!! Too much “sugar” and if I’m paying 32$ for a drink it better get me feeling good.....it literally had no Alcohol in it and it was way to sweet to even drink. We ended up sending it back. Food was alright but McDonald’s will give it a run for its money. The only thing nice about this place is the party they have when you order the $100 ice cream sundae. Other then that avoid it....not worth it at all

CS
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

Food was fabulous! Drinks were amazing! Staff was friendly and and very attentive.

TC
1 review
Dined on October 24, 2019
Overall5food5service5ambience5

We really enjoyed our visit! Our waitress Rocky was excellent!!!

OT
Mississippi
2 reviews
Dined on October 19, 2019
Overall5food5service5ambience5

Had a great time and food was delicious!

FE
New Orleans
1 review
Dined on October 19, 2019
Overall5food4service5ambience5

It was my first time going to the Sugar Factory and it was a nice experience. The staff was super nice and the food was good. I love their drinks!

m
Aberdeen
14 reviews
Dined on October 18, 2019
Overall4food4service5ambience5

Our waitress Kaileigh was very friendly and knowledgeable about the menu. The atmosphere was very fun. Some of the drink and food choices were a little on the expensive side.

T
1 review
Dined on October 17, 2019
Overall5food5service5ambience5

Upon arriving , Mr Matthew greeted us, very nice and polite. Amanda was our server she was awesome...Drinks, Food, Ambiance was great...We'll be back soon...Thanks in advance

OT
Mobile
1 review
Dined on October 7, 2019
Overall5food4service5ambience3

Fiancé birthday

c
Minneapolis
1 review
Dined on October 2, 2019
Overall4food3service4ambience4

It was fun. My sons 21st birthday I was there in July. Saw a sigh for half price drinks during happy hour. Drink selection was limited. Nothing in the internet or sign stated that

JM
1 review
Dined on October 1, 2019
Overall5food5service5ambience5

I really enjoyed my visit. Samuel provided excellent service and gave excellent food and drink recommendations. Food was fast and hot.

AR
1 review
Dined on September 12, 2019
Overall5food5service5ambience5

I really enjoy coming to the Sugar Factory, the food is great and the setting is awesome

CA
1 review
Dined on September 7, 2019
Overall5food5service5ambience5

David was amazing he exceeded our expectations!!! We went there for my daughter 7th bday and he made it very special. If you ever have a chance to visit ask for David as your waiter.

OT
1 review
Dined on September 7, 2019
Overall4food3service5ambience5

Waitress twerking (booty dancing) was inappropriate for kids there. We had to cover their eyes. Though the energy of the staff was great.

OT
1 review
Dined on September 6, 2019
Overall2food1service2ambience4

This was the second time we have gone. Food quality is compared to Applebee’s or Chili’s at best. The goblet drinks are good but way overpriced. The desserts are good. Waited over an hour to get our food. Waiters are so busy they don’t come and check on the table often enough. If we go back we will just do desserts.

ME
1 review
Dined on September 6, 2019
Overall5food5service5ambience5

Lovely waitress
Friendly staff
Good food
Loves the Groupon!

OT
Western NC
2 reviews
Dined on September 4, 2019
Overall5food5service5ambience5

We had the rainbow sliders and basket of fries. Yummy, but we loved the ice cream desserts. The Cookie Monster shake so cute and was soo good. Thanks for a wonderful evening.

A
Caribbean
1 review
Dined on September 4, 2019
Overall4food4service4ambience3

The food was good but was expecting more from the ambience just felt like a diner. And the store was a disappointment

BC
1 review
Dined on August 31, 2019
Overall1food1service1ambience1

The smoke was horrible it needs to be a closed in restaurant and the food wasn't all that and the noise level was very high!

SH
1 review
Dined on August 29, 2019
Overall2food2service4ambience3

Place is highly overrated. Burgers and fries were good and drinks were watered down. We could have went to Hardee’s as the quality of food was about the same. We will not be returning as again, this place is highly overrated.

PG
1 review
Dined on August 25, 2019
Overall5food4service5ambience5

I enjoyed the overall atmosphere, something different than other restaurants. The food was good, the staff sang happy birthday to me and brought ice cream. Made me feel special!

J
1 review
Dined on August 24, 2019
Overall1food2service1ambience1

After being to the San Diego SF I was excite to bring my girlfriends, everything about this experience was AWFUL. We arrived 15 mins before our reservation. We were immediately seated by the manager. Once sitting we sat and ordered our entrees, we didn't receive our food for OVER an hour after we ordered. We sat for an hour an no one ever brought us utensils or condiments. Once our food finally came we had to ASK for both of these and then wait again. We were never asked if we wanted dessert or anything else after our food.

The restaurant was only about 1/2 full. We watched 3 other table get up and leave because the food was taking so long. We watched as one table of 4 had 3 of their meals come out wrong. We watched at another table that a women told the waiter she received the wrong food and he argued with her and went and got his notepad and shoved it in her face to "prove" she had ordered the food she received. She asked for a manager who never came, instead the waiter came back and said he spoke to the manager for her. We also, watched as a waiter told another table about all the problems and how the waiters get fussed for all the restaurants problems.

While we waited I saw someone walk back from the candy store with a bag of bulk candy. After eating I went to the candy store to purchase some. I asked where the bags were and was told there was only a $20 plastic tub I could purchase. I stated that I noticed someone else with a bag. Next a mom with 2 children walked up and she was told the same. Neither of us wanted the tub so we just declined. ( I began to wait for the restroom) After the mom left, the employee told me she spoke with a manager and because I saw someone with a bag I could then purchase a $10 bag for candy. This is all so unacceptable.

JS
1 review
Dined on August 23, 2019
Overall5food3service5ambience5

First night was lovely second night was bad the manager Saturday night was horrible we didn’t order anything just got up and left

NH
Mississippi
3 reviews
Dined on August 23, 2019
Overall2food2service4ambience5

Service was good. Food was average. As you would expect we really went for the dessert. Ordered the chocolate chip cookie milkshake. The milkshake itself was decent but all the extra that makes it Sugar Factory was old and stale (donut, cupcake, cookie). You'd think they would make sure to get the dessert right. We told the waitress but she didn't seem very interested. This place seems to be all hype. We won't be returning.

YB
1 review
Dined on August 17, 2019
Overall1food1service2ambience3

The food was cold, the drinks weren’t mixed properly. The waiter in my section catered to the larger group. Even after she was told about my birthday, her enthusiasm towards us did not change. Horrible experience overall

VI
1 review
Dined on August 17, 2019
Overall4food3service4ambience4

What I didn't like was we had to sit at a very little table,but everything else was great.