Sugar Factory American Brasserie - Biloxi
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The condition of the booths themselves were terrible! Leather peeling, scratching your legs. Uncomfortable. Fries were cold. Pasta had no flavor although the shrimp were good. Milkshake was ok. Would recommend only for dessert.
Overall it was a 3 star experience. The kids had the fishbowl drinks and a couple shakes. They were out of about 2/3 of the fishbowl drinks. I do think they are a bit pricey for non-alcoholic drinks. Food was okay. My daughter loved the mac n cheese burger. My sons burger was just okay. I ordered the Chinese chicken salad because the presentation looked amazing but it was not presented as pictured at all and the chicken was bland and there was not enough dressing (which they mix in). I had asked for it on the side but they said they do not do it that way. So the salad was a bit of a disappointment. It was pretty loud with the music and the fact that the restaurant was open to the casino. Appreciate that staff wore masks and tables were appropriately spaced.
Visited the candy store. My daughter had a scoop of ice cream that was delicious. Out of their signature lollipops because they come from China. Besides that, just a regular candy store. It was self serve but the employee had to fill everything. A bit on the pricey side but we can now say we've been there.. Checked that off our list though not a place I would visit again.
This place used to be magical but now the food quality is not the same and the candy shop is closed.
We had a wonderful experience and would love to return!
Nothing like the one in NY. Even my kids that love the SF said we should of went to Smash Burger.
Horrible service. Food was cold sent back & cane back as if it was microwaved.
Food was ok. Drinks was not i expected. Barely had alcohol in them.
Great service with good food and drinks. Nice atmosphere.
We had reservations for a bday and it was our first visit there and we told the server that too! But wasn’t told about the birthday sundae until asked when leaving. Wish we would’ve known! Spent a lot of money though!!!
Our experience at Sugar Factory was FANTASTIC! The food was great, the drinks were great, and the atmosphere was perfect for a great date night. The entire staff took great care of us, and we will definitely be back in the future!
Drink was really good and loved the whole atmosphere. I ordered the shrimp and chicken Alfredo and it was delicious. First time visiting. Will be going again.
Staff was very friendly and energetic! Also food was great but chicken and waffle was not great. Waffles are not the reals one they are more like frozen waffles but Alfredo was awesome and the sample appetizer was great! Drinks were great also
Great place for family and friends to enjoy a nice outing.
Nice Staff & Environment But Drinks Is Waay Over Price, Not Worth The Money
I loved it to say it was my first time there. My mother and I enjoyed ourselves. It’s definitely a place to visit again. Even under the circumstances of COVID and safety I enjoyed the gateway to this place.
It was amazing. Food came very fast. People kept checking on us to see what me needed. It wa great.
Friendly staff great food, waitress was very nice enjoyed the salmon and potote dish
Great atmosphere! Service was excellent. Food was average.
The waitress that we had was really friendly. The food was delicious and the alcohol was worth the trip!!
I brought 3 you did adults and they loved it.
From the hostess to the waiter and cashier at the candy shop, they were courteous and patience with our decisions on drinks and food. We end up getting chocolate milkshake, strawberry margarita, strawberry lemonade, s’mores milkshake, and tie dyed milkshake. They were all scrumptious.
Server was great! Very fun experience for not only my 2 kids but for myself as well. We had a really good time!
Wonderful experience the hostess Tara was really good as well as the sever
Everything was PERFECT omg I loved it ❤ our server David was GREAT
Bday dinner shrimp an grits was nasty
Phenomenal; wonderful food, service, and atmosphere
Food is really good. The drinks are okay at this location.
It’s fun and can be romantic at the same time if you want it to be.
Our 1st time there. Had a nice time. Our waitress was wonderful. Very clean& food was delicious.
Service was slow and came in spurts. We received part of an order, but the rest did not come for 5-10 minutes so I had to wait and part of the order was cooling off while waiting for the rest to come so I could start to eat. And it was not very busy at the time we were there so this should not have happened. The food was very good and we have no complaints about it. Just the service. I really wanted to buy a rubber duck but could not buy one even though the hostess originally said we could. And we could not order the item on the menu that came with it because it was too early. I thought casinos were timeless......
The shrimp and grits were amazing. A must try. The Watermelon drink was pretty awesome as well.
A fun, different menu that can break the monotony of dining at the norms.
Social distance approved. Everyone wore a mask and the tables were at least 6ft apart. We of course enjoyed a goblet (worth it) My fiancé ordered the surf and turf, the steak was delicious but, the lobster was over seasoned. My pasta was good but I wanted the shrimp and grits and they were out. The milkshake is by far the greatest milkshake I've ever had.
Overall, the experience was great we even went back the next day.
So much fun! Very clean! GREAT SERVICE! Had a great time
I’m from Jackson Ms &It was My Birthday weekend so we Decided to have Dinner there it was clean neat & spaced out for social distances Service was nice Waitress was polite & food was worth the money
Food was good however for the price I thought it would’ve been a tad bit fancier .
On a trip with friends, their first time dining and everyone enjoyed. All bellies left happy and full! Overall experience was great m.
the food was great hot and very quick. the chicken Alfredo was delicious and the new york cheese cake out of this world. i will certainly be back soon. i 100% recommended it
I specifically stated in my reservation that it was my birthday and anniversary. There was no mention of it...no celebratory candles etc. our waiters excuse was “these young folks”. Had I known my request would’ve been ignored I would’ve booked elsewhere. You only turn 40 once & celebrate 5 years married. I know they celebrate events because others were celebrated during my visit.
Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.
Sugar Factory American Brasserie - Biloxi is rated 4.1 stars by 396 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.