Sugar Factory American Brasserie - Biloxi

4.1
icon/ic_reviewCreated with Sketch.
396 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 7 days a week!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly.
avatar copy

Private Dining

Book your next event with us

View details
What 396 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
4.2
service
4.3
ambience
3.8
value
Noise · Moderate
80% of people would recommend it to a friend
Sort by
Filters
KR
KReed
1 review
Dined 3 days ago
Overall3food2service3ambience2

The condition of the booths themselves were terrible! Leather peeling, scratching your legs. Uncomfortable. Fries were cold. Pasta had no flavor although the shrimp were good. Milkshake was ok. Would recommend only for dessert.

KA
KarenA
1 review
Dined 4 days ago
Overall3food3service4ambience2

Overall it was a 3 star experience. The kids had the fishbowl drinks and a couple shakes. They were out of about 2/3 of the fishbowl drinks. I do think they are a bit pricey for non-alcoholic drinks. Food was okay. My daughter loved the mac n cheese burger. My sons burger was just okay. I ordered the Chinese chicken salad because the presentation looked amazing but it was not presented as pictured at all and the chicken was bland and there was not enough dressing (which they mix in). I had asked for it on the side but they said they do not do it that way. So the salad was a bit of a disappointment. It was pretty loud with the music and the fact that the restaurant was open to the casino. Appreciate that staff wore masks and tables were appropriately spaced.

Visited the candy store. My daughter had a scoop of ice cream that was delicious. Out of their signature lollipops because they come from China. Besides that, just a regular candy store. It was self serve but the employee had to fill everything. A bit on the pricey side but we can now say we've been there.. Checked that off our list though not a place I would visit again.

T
Tori
1 review
Dined 4 days ago
Overall4food3service4ambience3

This place used to be magical but now the food quality is not the same and the candy shop is closed.

CB
CatherineB
1 review
Dined 5 days ago
Overall5food5service5ambience5

We had a wonderful experience and would love to return!

S
Sasha646
1 review
Dined 5 days ago
Overall3food3service3ambience2

Nothing like the one in NY. Even my kids that love the SF said we should of went to Smash Burger.

AM
AshleyM
1 review
Dined 5 days ago
Overall1food1service3ambience2

Horrible service. Food was cold sent back & cane back as if it was microwaved.

JW
JessicaW
1 review
Dined 5 days ago
Overall3food1service4ambience5

Food was ok. Drinks was not i expected. Barely had alcohol in them.

SP
ShalondaP
1 review
Dined 6 days ago
Overall5food5service5ambience5

Great service with good food and drinks. Nice atmosphere.

NB
NikkiB
1 review
Dined 6 days ago
Overall4food4service3ambience3

We had reservations for a bday and it was our first visit there and we told the server that too! But wasn’t told about the birthday sundae until asked when leaving. Wish we would’ve known! Spent a lot of money though!!!

A
Arielle
1 review
Dined 7 days ago
Overall5food5service5ambience5

Our experience at Sugar Factory was FANTASTIC! The food was great, the drinks were great, and the atmosphere was perfect for a great date night. The entire staff took great care of us, and we will definitely be back in the future!

t
tiffanyf
Houston
1 review
Dined 7 days ago
Overall5food5service5ambience4

Drink was really good and loved the whole atmosphere. I ordered the shrimp and chicken Alfredo and it was delicious. First time visiting. Will be going again.

A
Ashley
1 review
Dined 7 days ago
Overall5food4service5ambience5

Staff was very friendly and energetic! Also food was great but chicken and waffle was not great. Waffles are not the reals one they are more like frozen waffles but Alfredo was awesome and the sample appetizer was great! Drinks were great also

SW
StephanieW
New Orleans
1 review
Dined on July 28, 2020
Overall4food4service4ambience5

Great place for family and friends to enjoy a nice outing.

OT
OpenTable Diner
1 review
Dined on July 25, 2020
Overall4food4service5ambience4

Nice Staff & Environment But Drinks Is Waay Over Price, Not Worth The Money

DH
DerineishaH
1 review
Dined on July 25, 2020
Overall5food5service5ambience5

I loved it to say it was my first time there. My mother and I enjoyed ourselves. It’s definitely a place to visit again. Even under the circumstances of COVID and safety I enjoyed the gateway to this place.

OT
OpenTable Diner
1 review
Dined on July 25, 2020
Overall5food5service5ambience5

It was amazing. Food came very fast. People kept checking on us to see what me needed. It wa great.

N
Nish
1 review
Dined on July 24, 2020
Overall5food5service5ambience5

Friendly staff great food, waitress was very nice enjoyed the salmon and potote dish

CC
CanC
1 review
Dined on July 24, 2020
Overall4food3service5ambience4

Great atmosphere! Service was excellent. Food was average.

KC
Kisses4Crystal
1 review
Dined on July 24, 2020
Overall4food4service4ambience5

The waitress that we had was really friendly. The food was delicious and the alcohol was worth the trip!!

P
Phyllisv
New Orleans
1 review
Dined on July 23, 2020
Overall5food5service5ambience5

I brought 3 you did adults and they loved it.

KC
KristieC
1 review
Dined on July 22, 2020
Overall5food5service5ambience5

From the hostess to the waiter and cashier at the candy shop, they were courteous and patience with our decisions on drinks and food. We end up getting chocolate milkshake, strawberry margarita, strawberry lemonade, s’mores milkshake, and tie dyed milkshake. They were all scrumptious.

OT
OpenTable Diner
1 review
Dined on July 22, 2020
Overall4food2service5ambience5

Pretty decent.

OT
OpenTable Diner
New Orleans
2 reviews
Dined on July 22, 2020
Overall5food4service5ambience5

Server was great! Very fun experience for not only my 2 kids but for myself as well. We had a really good time!

OT
OpenTable Diner
Mississippi
1 review
Dined on July 21, 2020
Overall5food5service5ambience5

Wonderful experience the hostess Tara was really good as well as the sever

PK
PrettyK
1 review
Dined on July 20, 2020
Overall5food5service5ambience5

Everything was PERFECT omg I loved it ❤ our server David was GREAT

OT
OpenTable Diner
1 review
Dined on July 17, 2020
Overall3food1service5ambience4

Bday dinner shrimp an grits was nasty

JS
JennifferS
1 review
Dined on July 17, 2020
Overall5food5service5ambience5

Phenomenal; wonderful food, service, and atmosphere

TP
ToyP
1 review
Dined on July 16, 2020
Overall3food4service5ambience4

Food is really good. The drinks are okay at this location.

MM
MaryM
1 review
Dined on July 16, 2020
Overall5food3service5ambience4

It’s fun and can be romantic at the same time if you want it to be.

SE
ShannonE
1 review
Dined on July 16, 2020
Overall5food5service5ambience5

Our 1st time there. Had a nice time. Our waitress was wonderful. Very clean& food was delicious.

FS
FayS
1 review
Dined on July 16, 2020
Overall3food5service3ambience4

Service was slow and came in spurts. We received part of an order, but the rest did not come for 5-10 minutes so I had to wait and part of the order was cooling off while waiting for the rest to come so I could start to eat. And it was not very busy at the time we were there so this should not have happened. The food was very good and we have no complaints about it. Just the service. I really wanted to buy a rubber duck but could not buy one even though the hostess originally said we could. And we could not order the item on the menu that came with it because it was too early. I thought casinos were timeless......

CE
ConstanceE
1 review
Dined on July 15, 2020
Overall5food5service5ambience5

The shrimp and grits were amazing. A must try. The Watermelon drink was pretty awesome as well.

TH
TrevaH
New Orleans
1 review
Dined on July 14, 2020
Overall4food5service4ambience4

A fun, different menu that can break the monotony of dining at the norms.

AS
AugustS
1 review
Dined on July 13, 2020
Overall5food3service4ambience5

Social distance approved. Everyone wore a mask and the tables were at least 6ft apart. We of course enjoyed a goblet (worth it) My fiancé ordered the surf and turf, the steak was delicious but, the lobster was over seasoned. My pasta was good but I wanted the shrimp and grits and they were out. The milkshake is by far the greatest milkshake I've ever had.
Overall, the experience was great we even went back the next day.

MS
MalloryS
1 review
Dined on July 13, 2020
Overall5food5service5ambience4

So much fun! Very clean! GREAT SERVICE! Had a great time

CH
ChristnettaH
1 review
Dined on July 12, 2020
Overall5food5service5ambience5

I’m from Jackson Ms &It was My Birthday weekend so we Decided to have Dinner there it was clean neat & spaced out for social distances Service was nice Waitress was polite & food was worth the money

BH
BrianaH
1 review
Dined on July 12, 2020
Overall4food4service5ambience5

Food was good however for the price I thought it would’ve been a tad bit fancier .

OT
OpenTable Diner
Mississippi
1 review
Dined on July 12, 2020
Overall5food5service5ambience5

On a trip with friends, their first time dining and everyone enjoyed. All bellies left happy and full! Overall experience was great m.

AV
ArianaV
Mississippi
1 review
Dined on July 11, 2020
Overall5food5service5ambience5

the food was great hot and very quick. the chicken Alfredo was delicious and the new york cheese cake out of this world. i will certainly be back soon. i 100% recommended it

OT
OpenTable Diner
Atlanta
2 reviews
Dined on July 11, 2020
Overall3food5service3ambience4

I specifically stated in my reservation that it was my birthday and anniversary. There was no mention of it...no celebratory candles etc. our waiters excuse was “these young folks”. Had I known my request would’ve been ignored I would’ve booked elsewhere. You only turn 40 once & celebrate 5 years married. I know they celebrate events because others were celebrated during my visit.

FAQs

Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.

Sugar Factory American Brasserie - Biloxi is rated 4.1 stars by 396 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.