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Sugar Factory American Brasserie - Atlanta

3.6
3.6
3116 Reviews
$31 to $50
American

The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied.


For large party reservations (11 or more) please contact :

EVENTS@SUGARFACTORYATLANTA.COM

Make a reservation

2 people

December 2021
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7:00 PM


Booked 44 times today
  • Dining style

    Casual Elegant

  • Cuisines

    American, Dessert, Dining Bar

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm
    Fri 11:00 am–1:00 am
    Sat 9:00 am–1:00 am
    Sun 9:00 am–11:00 pm

  • Phone number

    (470) 428-4395

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Chef Keith Levesque

  • Neighborhood

    Midtown

  • Cross street

    1080 Peachtree St NE

  • Parking details

    Valet Parking2 Hr Parking Validation-1010 Midtown Parking Deck Only

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

Menu

At present, we do not have menu information for this restaurant. Please see their website or wait to visit the restaurant to learn more.

What 3,116 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.5Food
  • 3.6Service
  • 3.8Ambience
  • 3.2Value

NoiseModerate

Loved For

  • Atlanta / Georgia

    Most Booked

  • Atlanta

    Kid Friendly

  • Atlanta

    Most Booked

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  1. EA

    EAAA

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service4ambience5

    Nice fun place to be! Food was pretty good. Prepare for a sugar rush. Had a couple slightly small issues with service but overall it was decent. I would highly recommend they clean all seating on a regular.

  2. B

    Brianna

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service1ambience3

    Area where ice cream was kept by front door was absolutely disgusting. Associate was wearing the same gloves to touch fridge, pick candy up, and take trash out with. Gm had to take our order and it took 40 min to be seated even with a reservation and once seated food took 40 min to come out and half of the tables food was cold, others were hot. Drinks- they ran out of candy so we each had 2 types of candy and 2 ppl never recieved their drink. Gm was working so hard for how busy and understaffed they were. Lots of bdays in there. We know they can do better because some have been thete before and this was an isolated event of issues but they might need to take the option of booking reservations off and close half the restaurant to reduce the stress of understaffed and bad quality of food.

  3. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food3service1ambience2

    I was completely dissatisfied with my experience. It was my birthday and we waited at-least 30 minutes for water. We had to ask a manager to have the waitress put on gloves and give us straws that were wrapped. I have been to sugar factory restaurants in 3 other states. I’ve never experienced what I experienced in Atlanta.

  4. C

    Crys

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food4service4ambience5

    It was my daughters birthday and she and her friends had an amazing time singing and dancing good music the waiters were flushed with orders so they kinda forgot a few things but the overall experience was amazing we will be back again!

  5. TG

    TamiekaG

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food1service1ambience2

    The service and food was very disappointing. My daughters birthday dinner was a disaster

  6. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience1

    Food was horrible service was slow and people were barely there .

  7. N

    Nique

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service4ambience5

    I did not like using plastic utensils and paper straws. Every other table around us had the black cloth napkins with silverware. Other than that I had no other issues. The waitress was really nice.

  8. m

    monicap

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service5ambience3

    Came to celebrate my daughter’s 14th bday. The food was great, the atmosphere was very busy and a bit to cluttered for my likings. They turn off the lights to give you a more private experience I suppose but I couldn’t see the menu. Maybe have the light fixtures a little brighter. Food was out in a decent time frame and its a cute place. The prices are just way to much lol my family and I always go to nice 5 ⭐️ restaurants (this is a 3) and the prices are never that high. Wow. Back to a positive note the waitress was great. Not a bad experience at all but it definitely is a 1 and done.

  9. JJ

    JessieJ

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food2service1ambience2

    I received a plastic fork to eat my surf and turf. We did not get a refill on our water until we were checking out. We received our $40 drinks after we ate our food. Our services barely checked up on us but charged us a $50 gratuity. I would not be coming back.

  10. JG

    JGaines

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food3service5ambience5

    They’re really known for their atmosphere and amazing drinks. Food is very average and not worth the price. Prices are a bit high as well. But it’s a great experience especially for a birthday or special occasion.

  11. GW

    GaibrielleW

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service4ambience5

    I traveled 5 hours to come here to eat thae famous donut burger only to get there and be told they were out of donuts. So disappointing. Otherwise food was ok. Drink was great.

  12. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food3service1ambience1

    Took forever just to get drinks ,waiter kept walking past us, no space at all put us at a little table took forever to get our food and check and didn’t say anything abt added gratuity.

  13. LC

    LaurenC

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience2

    The food was both over cooked and without flavor, the gratuity itself was ridiculous based off of the food and service. We were sat at an unleveled table that wobbled, the asparagus was a mixture of being undercooked and had like a nasty after taste. The chicken was overcooked and dry, the macaroni and cheese taste like a chetto puff which was not properly prepared or it was the boxed brand with an attempt of flavors that did not work. We waited so long for our food that the hunger alone stopped us from sending it back because we did not want to wait even longer to possibly be even more disappointed. The place is over hyped and honestly did not meet the basic food standards, but the venue was pretty minus the overly small tables bunched up literally right next to one another. Overall I honestly wasted my money on overpriced everything, then had the audacity to set an automatic tip that I WOULD HAVE NEVER GIVEN for the service I received.

  14. S

    Sharmie

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food3service5ambience2

    Drinks were good… very expensive but good. I hated the seating but I enjoyed myself. Got seated pretty quickly.. Food took forever to come out but that’s expected… 10/10 on the penne chicken Alfredo pasta. 20% gratuity automatically added regardless of how many people at your table. Oh and the bathroom was HORRIFIC.. looked like it hadn’t been cleaned all day. Also No paper towels..

  15. SH

    ShalondaH

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food2service1ambience1

    Drinks were amazing service was horrible. Wait was extremely long etc. Only would come back for drinks

  16. KM

    KelliM

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food2service5ambience1

    Waiter was great. My reservation was 5pm we were seated at 5:45. Our food order was placed and food was served 45 minutes later. There bathrooms upstairs were locked. It is extremely too loud. Would not recommend

  17. H

    Halle

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience4

    I enjoyed everything but at times it was a little too loud

  18. JT

    JessicaT

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food4service2ambience3

    Bathroom was not clean. There was no hand sanitizer in the provided machine. A person in my party received their food 25 mins later. My son received his milkshake 17 mins after everyone and for a child that seems very long the reason I know the exact time because he bugged me the entire wait about it. They forgot to sing happy birthday the reason we made the reservation and included it in the comments. They forgot additional sauces. They did not provide plates for the appetizer we had to take them from another unoccupied table. I feel bad typing this because everyone was very nice but for 437 bucks I expected more and better level of service. I could have received that at Applebees sorry!

  19. N

    Nickiapplebottom

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food2service5ambience5

    The experience was great. Although, I didn’t feel like what I payed for was worth it. Some of the food came out cold and wasn’t fresh. But overall I enjoyed the atmosphere.

  20. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service5ambience5

    The experience was great for an 18yo birthday celebration definitely all about the drinks. Food and drink prices overrated. I had an appetizer sampler for $29 but clearly thw same $13 sampler you get at Applebee's or Chili's.

  21. N

    Nico

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service2ambience2

    Overpriced food & non-alcoholic drinks. We can say we’ve been there but we would not be back. The service was terrible. We were placed a what felt like an “afterthought” table right in front of the staff service doors upstairs. We didn’t get drinks until after our meal came & one was just a sweet tea. The restaurant didn’t have unsweetened tea either.

  22. BM

    BrittanyM

    1 review

    2.0

    1 review

    Dined on November 25, 2021

    overall2food1service2ambience3

    Took my family on Thanksgiving Eve. There was a 2 hour wait for food. When the food finally arrives it’s cold! Sent food back and had to wait about 30 minutes. Totally different experience from my initial visits in December 2019 and March 2020.

  23. NI

    NInaM

    1 review

    5.0

    1 review

    Dined on November 25, 2021

    overall5food5service5ambience5

    My first time! Won’t be my last. Everything was perfect!

  24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 24, 2021

    overall4food4service5ambience4

    The food was great and overall we had a great experience.

  25. S

    Seesquared

    1 review

    1.0

    1 review

    Dined on November 24, 2021

    overall1food1service1ambience1

    The absolute worst service I have EVER received in my entire life! The service was poor the first time I went but I decided to give them a second chance...BIG MISTAKE! They were out of the menu item I ordered. They were out of the alcohol I ordered yet and still I was charged $40 for a non alcoholic beverage! I could go on and on but suffice it to say I will NEVER go back!

  26. T

    Trena

    1 review

    5.0

    1 review

    Dined on November 24, 2021

    overall5food5service5ambience5

    This was my first time and an amazing experience. The drink made by 50 cent was so good and they do not short on the spirits! We had a blast on a Tuesday night!

  27. LS

    LakishaS

    1 review

    5.0

    1 review

    Dined on November 23, 2021

    overall5food4service5ambience5

    We traveled from Seattle and the food and server were great!!! The high energy and great atmosphere made the visit a real treat . Will return to this location again.

  28. KW

    KatherineW

    1 review

    3.0

    1 review

    Dined on November 23, 2021

    overall3food4service5ambience4

    Host and wait staff were friendly and professional. In the ladies restroom, two of the three stalls did not have toilet paper. My son had his heart set on the Rainbow Sliders. After we ordered, we were informed that they were out of the buns (our reservation was for 4:45, so it wasn’t late in the evening). We all ordered burgers and they were delicious. My son then ordered a Cookie Monster shake and we were informed that they were out of all the ingredients to make all but three shakes. So everything my son ordered was not in stock so he was a little disappointed. The ambiance was fun and energetic. We enjoyed our experience despite the hiccups.

  29. AN

    ANdrea

    Atlanta

    1 review

    1.0

    1 review

    Dined on November 23, 2021

    overall1food1service1ambience1

    Waited an hr before waitress came to our table, they weren’t able to make several of the milkshakes due to being out of ingredients, never got the glass of wine I ordered, the table was dusty and dirty. WAY OVERPRICED for what you eventually receive

  30. S

    Sims

    1 review

    4.0

    1 review

    Dined on November 23, 2021

    overall4food4service5ambience4

    The burger was great…the sundaes had more scoops of whip cream then ice cream…the chocolate sundae was delicious but still too man scoops of whip cream..the strawberry sundae didn’t have enough cheesecake on it and too many scoop of whip cream…the waiter was very nice!

  31. MJ

    MiaJ

    Atlanta

    1 review

    3.0

    1 review

    Dined on November 22, 2021

    overall3food1service1ambience3

    We celebrated my son’s birthday. We were there at 1:30 and left at 4:30.. service was soooo slow but our waiter was extremely nice and polite. It’s way over priced for the quality of food it was not worth those prices. The desserts are better. The birthday celebrations from the staff was cute. It’s a cute spot I hope they hire more staff to improve service.

  32. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on November 22, 2021

    overall1food1service1ambience1

    We waited for over an hour and were never served. They only had two servers working for the entire restaurant and could not accommodate everyone. Regardless of reservation or not. We ended up leaving after an hour.

  33. K

    Kyia

    1 review

    1.0

    1 review

    Dined on November 22, 2021

    overall1food2service1ambience1

    They didn’t have any food options said they was out of a lot of food. They didn’t have any of the specialty shakes. The waitress took our order disappeared and didn’t come back until we were done. They already get a tip so they don’t care about checking up on their guest.

  34. AB

    AriannaB

    1 review

    5.0

    1 review

    Dined on November 22, 2021

    overall5food5service4ambience5

    Love love loved it. Service was amazing food was perfect and everyone enjoyed themselves. Now everyone wants to go back again. Great place to celebrate any birthday young or old. Would definitely recommend.

  35. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 21, 2021

    overall4food5service4ambience3

    Birthday Celebration! They appeared to be short staffed but did their best.

  36. OT

    OpenTable Diner

    Central Coast

    4 reviews

    2.0

    4 reviews

    Dined on November 21, 2021

    overall2food3service3ambience2

    Ridiculously overpriced. Service doesn’t match the prices. $20 for a milkshake with a Lollipop sticking out, and it was missing the lollipop (server later said, “sorry, we’re out”). Didn’t even try to make up for it in any way. My friend ordered the cake so he could take the rest to go after a few bites. They had no to go boxes - no to go cups. That $20 milkshake missing the main feature? 3/4 of it thrown away because they didn’t have a way for us to take it with us. Music so obnoxiously loud, we couldn’t hear each other talk. Valet was $20 and said he hears tons of complaints about the prices. Hard pass.

  37. TC

    TCShel

    1 review

    2.0

    1 review

    Dined on November 21, 2021

    overall2food1service4ambience4

    Was not very clean to me. A lot of what we ordered had to be substituted The food was not very good. The only thing good was the drinks and milkshakes. Don’t see myself coming back

  38. JG

    JabG94

    1 review

    5.0

    1 review

    Dined on November 21, 2021

    overall5food5service5ambience5

    My server’s name was X and he was absolutely amazing!

  39. SC

    ShayC

    1 review

    2.0

    1 review

    Dined on November 21, 2021

    overall2food2service3ambience2

    Wait time to be seated with a reservation sucked.Food was not great and took along time to come.only one bartender for the whole restaurant which caused my drink to take forever.music was at club volume could not talk to my dinner date.no plans to return

  40. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 20, 2021

    overall4food5service5ambience5

    My daughter wanted to celebrate her 15th birthday with dinner at Sugar Factory and I must say I was skeptical at first. Some of the reviews mentioned poor service and subpar food but our experience was the exact opposite. We had a rather large party with a mixture of kids and adults and the service was amazing!! We were seated within 15-20 minutes of our reservation time. Our waiter was great! He was attentive, energetic and provided excellent customer service from start to finish. Our meals came out in a short amount of time, and were hot and scrumptious. The alcoholic beverages got mixed reviews with some saying they were weak and others saying they were just right. The kids enjoyed the show the waiter put on when pouring their goblet drinks. We traveled from SC and had a fantastic time.

FAQs

Sugar Factory American Brasserie - Atlanta is rated 3.6 stars by 3116 OpenTable diners

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Make a reservation

2 people

December 2021
Sun
Mon
Tue
Wed
Thu
Fri
Sat
28
29
30
1
2
3
4
5
6
7
8
9
10
11
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13
14
15
16
17
18
19
20
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22
23
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28
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7:00 PM


Booked 44 times today
Google Map for Sugar Factory American Brasserie - Atlanta

1080 Peachtree St Atlanta, GA 30309

  • Cross street

    1080 Peachtree St NE

  • Neighborhood

    Midtown

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm
    Fri 11:00 am–1:00 am
    Sat 9:00 am–1:00 am
    Sun 9:00 am–11:00 pm

  • Cuisines

    American, Dessert, Dining Bar

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Valet Parking2 Hr Parking Validation-1010 Midtown Parking Deck Only

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Chef Keith Levesque

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

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