Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. Atlanta / Georgia
  4. Atlanta
  5. Midtown
Sugar Factory American Brasserie - Atlanta, Atlanta, GA

Sugar Factory American Brasserie - Atlanta

3.1
3.1
4374 Reviews
$31 to $50
American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied.


For large party reservations (11 or more) please contact :

atlantaparties@sugarfactory.com

Make a reservation

2 people

7:00 PM


Booked 65 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    American, Dessert, Dining Bar

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Phone number

    (470) 428-4395

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Chef Keith Levesque

  • Private party facilities

    For all Private Event inquiries please email atlantaparties@sugarfactory.com We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (855) 222-7583

  • Neighborhood

    Midtown

  • Cross street

    1080 Peachtree St NE

  • Parking details

    Public Parking Lot, Cross Street is 1080 Peachtree St

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

What 4,374 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.1
3.1 based on recent ratings
  • 3.2Food
  • 3.3Service
  • 3.3Ambience
  • 2.8Value

NoiseEnergetic

Sort by

Filters

  1. S

    Savannah

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food2service1ambience1
    Had terrible service. Somebody came to take our order and that was the last time we was our server but yet they add on a $22 service fee.
  2. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    It was wonderful my son had the best birthday
  3. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    4.0

    1 review

    Dined 4 days ago

    overall4food5service4ambience4
    Food was above expectations, but the place was warn & tired..the bathrooms were dirty & the floor was wet my 6year daughter was slipping. Staff are great and full of enthusiasm.
  4. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    I had a great time. Celebrated two birthdays including mine. Ciara was my waitress, and she was amazing.
  5. KD

    KDs2Girls

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food3service3ambience3
    My girls have wanted to go for years so we went for a birthday celebration. I have to say we were quite underwhelmed. We had a 9:45 pm reservation (a week in advance and that was the best we could get) and still had to wait 30 minutes. We were there over 2 hours for dessert. During our wait we saw a milkshake sit on the counter waiting to be delivered for over 20 minutes. Food was ok. Way overpriced. $250 for dessert for 6 people. Server was very nice just slow. The restrooms were disgusting! Overall the atmosphere was just dingy and not at all as expected. We can say we’ve been now, but we won’t be going back.
  6. k

    kaylam

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience5
    This is definitely a place to go it’s very beautiful and vibrant food amazing
  7. JK

    JackieK

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined 4 days ago

    overall3food3service2ambience2
    Was very disappointed in our first experience for my daughter's Sweet Sixteen. Reservation was made and we had to wait a very long time. Service was slow. As staff celebrated all the birthdays around us, they failed to recognize my daughter's birthday. We were the minority present at the time and hate to think it was racism. Unfortunately, we will not be back.
  8. j

    jacquelines

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    My server AUSTIN was out this world. Celebrated my birthday and he had the mood energetic the entire time. Awesome service
  9. AG

    AngelG

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service5ambience4
    Service was fine but the drinks or the food was not good it was so expensive. I will never return.
  10. CS

    ChasisityS

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service5ambience4
    I like their extensive menu, including the drink menu. I love the energy and the music that they play. In general, the food is average and there is 20% service charge. It wasn't very busy when we were there but our food took extremely long. When it arrived, I received the wrong burger, so I had to wait another 20 minutes for the correct one. Given that we were traveling, this was a major inconvenience. It's a must visit at least once, but not worth regular visits.
  11. N

    Newsha

    Miami

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1
    Staff were not friendly, they only have few items of the menu, the bar is constantly closed. Long wait.
  12. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service2ambience3
    Staff was not rude, but weren’t that friendly either. The furniture was in bad shape - the material was torn on several of their chairs. The bathroom stall I went to didn’t have a toilet paper holder, and the tissue in that stall was half wet. Unfortunately, I was forced to use it. My server wasn’t bad, but she wasn’t that helpful either. Once we paid our bill, it was hard to get her to look our way anymore - we were still finishing up and I needed to ask her a question. I will give her some leeway - you never know what servers are going through behind the scenes. The prices are over-the-top. I understand you’re getting goblet-sized drinks, but $49 is a bit much. I spent $39 for my kid’s non-alcoholic drink, which was basically a goblet of juice and candy - the $20 range would have made more sense. I spent $22 on a very small alcoholic drink, which would have been about $14 at a normal bar or restaurant. They’re probably charging these crazy prices due to being instagrammed so much. It’s basically a tourist spot. I did try the rainbow sliders, and I must say they were tasty - no complaints there. My dining partners seemed to enjoy their burgers as well. The prices for the food items were not terrible. I appreciate that they do validate parking for the garage, which saved me a good amount of money.
  13. OT

    OpenTable Diner

    Atlanta

    4 reviews

    vip
    2.0

    4 reviews

    Dined on November 23, 2022

    overall2food3service4ambience2
    It was dirty in there - tables, floors, bathroom too
  14. Z

    Zees

    1 review

    1.0

    1 review

    Dined on November 23, 2022

    overall1food3service1ambience1
    It was really dirty the bathrooms were super hot and dirty no stall had toilet paper and than the trash was full and over flowing . I didn’t have my server come take our order for 40 mins . I didn’t get my drink until after we finished our food it was pretty bad for an expensive restaurant. It’s really just all for show (pictures) but sliders were super dry and a lot of bun and the fries were really good . Overall not going back
  15. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined on November 22, 2022

    overall2food3service1ambience1
    Service terrible and the place is very dirty.
  16. JM

    JasmineM

    1 review

    1.0

    1 review

    Dined on November 21, 2022

    overall1food1service1ambience1
    The Cookie Monster milkshake had hard cookies and the food was either too bland or too salty. Waiter barely came to the table and didn’t check if we needed a refill on water, we had to ask for it
  17. TA

    TashaA

    San Francisco

    1 review

    4.0

    1 review

    Dined on November 20, 2022

    overall4food4service5ambience5
    We went to celebrate a birthday. The staff made us feel very welcome. The food was good.
  18. BB

    BrookeB

    1 review

    2.0

    1 review

    Dined on November 20, 2022

    overall2food2service4ambience4
    The food was less than mediocre, I’ve had better at Applebees. The drinks were good. The service was okay. For the price that was paid, I won’t be back. It simply wasn’t worth it.
  19. OT

    OpenTable Diner

    Savannah

    1 review

    1.0

    1 review

    Dined on November 20, 2022

    overall1food1service1ambience1
    A friend recommend Sugar Factory to our family as a fun place to take the kids. Our son was turning 5 and we decided to make a reservation for brunch prior to going to see Rudolph at the puppet theater. First when we walked in the restaurant it was fairly empty but thumping like a club at 3am. We waited 10-15 min to be seated as there was no hostess and all the staff was sitting by the bar chatting. They do not have a kids menu for brunch, not certain about dinner. We made do with sides and ordering adult entree for kids. The music was so loud we could not hear each other. We ordered the Cookie Monster Milkshake that should come with a cupcake with a candle. When the order arrived there was no candle. I tried to speak to the waitress before she left the table but she ignored me. My husband went to the bar to request a candle and received an eye roll. The waitress finally brought a candle but no lighter and we had to get up again to request the candle to be lit. I received my meal 20min before everyone else. We had to get out of our seat numerous times to request refills on drinks as our waitress did not come and check on us. When I requested the check, the waitress cornered me on my way to the bathroom and said to come to the stand to checkout. I went to the stand and was quickly rushed to enter tip while the waitress stood behind me. I had not planned on leaving a 20% tip as the waitress was very unkind and had not provided good service but I did not feel comfortable leaving less with her hovering behind me. Later when I arrived home and was able to check my receipt I noticed a 20% service charge had already been added. We were a party of 4 and there was no sign posted that service charge would be included as well as being rushed to pay bill at a stand rather than being brought to a table where I would have had the chance to review the bill. Needless to say we had a highly unpleasant experience and will not be returning. I do not recommend this place for kids.
  20. LG

    LakiaG

    1 review

    1.0

    1 review

    Dined on November 20, 2022

    overall1food1service1ambience1
    Took my son there his birthday the waiting area is small people piled on top of each other waiting to be seated very pricey for the experience seats are torn took a really long time to receive food drink glasses are small more lime a juice glass ..won't be going back not for those prices not to mention they charged my card twice had to call my bank smh...
  21. OT

    OpenTable Diner

    Atlanta

    2 reviews

    5.0

    2 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5
    Friendsgiving was a success as the Sugar Factory never disappoints!!!
  22. J

    Jaylin

    1 review

    2.0

    1 review

    Dined on November 20, 2022

    overall2food4service1ambience2
    Didn’t care about my girlfriends birthday..after I told them 3 times ..they finally song her happy birthday ..service was horrible ..and is really mostly catered more towards crowds rather than 2 people!
  23. BK

    BonnieK

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food5service1ambience4
    The restaurant and atmosphere were as expected. The food and drinks were divine! Most of the servers I saw looked to be doing a great job, but the server we had just did not take great care of us. We saw him 3 times in nearly 3 hours. When we did see him, he was friendly, but we sat without drinks or water refills for nearly an hour. Other servers picked up empty dishes. And we waited nearly an hour to see our server to get our ticket. On the other hand, the table beside us had a different server and he was there so many times to help that it made our lack of service look that much worse.
  24. T

    Tina

    1 review

    1.0

    1 review

    Dined on November 19, 2022

    overall1food1service1ambience1
    Definitely not worth the price the food is not good at all and the drinks for the price just taste like sugar and no Alcohol.
  25. AF

    AmberF

    Birmingham

    2 reviews

    4.0

    2 reviews

    Dined on November 19, 2022

    overall4food5service3ambience5
    Be prepared to wait. We had a Reservation, and still waited about 20-30 min before they had a table for us. The restaurant building is really run down...not what I expected. It's also very dirty, but seems short handed. The decor was beautiful though. Experience, as a whole, was wonderful. The waitress SUCKED. I hated that she got an auto tip, because she only deserved a $5. There were 2 complaints on her while we were there. We never got silverware and we asked 2 times. The food itself, was amazing. Well worth the money. It's not cheap either. I'll Def be back.
  26. A

    Ayrnuz

    Atlanta

    4 reviews

    2.0

    4 reviews

    Dined on November 19, 2022

    overall2food2service4ambience2
    My 12 year old daughter begged me to take her there and I did along with her friend. I thought it would be neat and I was simply curious to see what all the fuss was about. Curiosity is not a good reason to go. It's something you feel like you're missing out on if you've never been. You're not. The food is very-very average and the prices are outrageous. The service was good and the servers were all very friendly... and honestly, my daughter and her friend had a great time, which made it worth it for me. The restaurant looked a little run down... the tile at the entrance is chipped among other little things. And as the late Anthony Bourdain once quipped, the bathroom tells you all you need to know about a restaurant and its kitchen and the bathroom was gross. Save your money.
  27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 16, 2022

    overall5food5service5ambience5
    I loveeee this place! Great for birthdays
  28. B

    Booneyt

    Louisville

    4 reviews

    3.0

    4 reviews

    Dined on November 14, 2022

    overall3food4service3ambience3
    The prices are not worth the experience. I believe people come for an experience of something but not necessarily something specific. You arrive and you wait for a big unveiling of something to make the prices and lackluster food and service but that never happens. You receive a bill for overpriced food, a spread too thin server who drops and runs each visit and you feel like you are asking for too much when you just want basic service. The mandatory 20% gratuity ensures you will never know what type of server you will have. The cocktail and milkshakes are insanely overpriced. I have no issue paying for a great meal and great service. The Sugar Factory was my suggestion and I was grossly disappointed.
  29. OT

    OpenTable Diner

    Atlanta

    2 reviews

    3.0

    2 reviews

    Dined on November 13, 2022

    overall3food4service2ambience3
    It was very busy when we arrived so expect to be waiting even with a reservation. Not a lot of staff either so food takes a bit and you have to be getting the waiters attention whenever you need something but overall for a birthday or special occasion it’s not a bad place since when they sing happy birthday they are pretty loud and energetic.
  30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food1service1ambience2
    We were here for my god daughters birthday. The experience was horrible. We made reservations and our tables weren’t together . We called ahead of time and to make sure that they were and they assured the tables were together. Service was slow and poor, my food and my drink were nasty. We asked them about singing happy birthday with our cake and they said we needed to pay a cake deposit. We offered to pay the $69 for the birthday thing that includes a sign, 24 scoops of ice cream and the staff bday song. Then they told us it would be a long wait because they are short staffed. So we decided not to do it . We sung our own birthday song and lit our own candles to her cake. No one told us about a cake deposit ahead of time when we called . We also let them know that we were bringing our own cake. We sat at our table for 15 min before someone brought us water . It was only 5 of us at the table. My god daughter and her friends did enjoy the milkshake and hot coco. But this is my first and last time dining here. I will not be back.
  31. MC

    MelanieC

    Atlanta

    3 reviews

    4.0

    3 reviews

    Dined on November 13, 2022

    overall4food4service5ambience4
    Very expensive but overall we enjoyed it would be a place we would only visit for special occasions and for it to be so expensive the chairs should not be torn and all the ones around me were that was a bit disappointing but overall it was good they also forgot to bring out our appetizer
  32. MD

    MekaD

    Washington DC

    5 reviews

    1.0

    5 reviews

    Dined on November 13, 2022

    overall1food1service1ambience1
    They did not accommodate my reservation. They wanted me to wait an additional 1.5 hours past my reservation.
  33. OT

    OpenTable Diner

    Atlanta

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food2service2ambience3
    It was my birthday and I learned we had to pay $100 for the
  34. CD

    ChristiDillinger

    Exclusive

    6 reviews

    3.0

    6 reviews

    Dined on November 13, 2022

    overall3food2service3ambience1
    This place is BUSY!!! A reservation is mentally required unless you’re at the bar (6 chairs). We were seated 30 mins after our 7:15 resv. Waited 20 mins to order food which came an hr after we ordered. The waiter Jordan was very nice. The place has a great atmosphere, it’s just so damn busy!! The music is great, the staff is great!! Just plan on enjoying plenty of time there 💕
  35. M

    Mmck

    Atlanta

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food1service1ambience1
    Gimmick!!! We were there for 3 hours, food was horrible as well as the service. Overpriced and overrated!!!
  36. CC

    ChrisC

    1 review

    3.0

    1 review

    Dined on November 12, 2022

    overall3food2service4ambience5
    I brought my daughter there for her birthday. The energy, service and drinks were nice. Her food was cold and the wings on the appetizers were cold and tasted a lil old. One spot off her bucket list. The food for her was just not the best experience. I got the turkey burger and my sister got the club, which was good. I would have just liked her experience to have been better.
  37. JS

    JustinS

    Dallas

    5 reviews

    2.0

    5 reviews

    Dined on November 12, 2022

    overall2food2service2ambience1
    First, I had a reservation. However, my party and I still waited about 30 minutes to be seated. We were seated by a service area, next to a door that was for some reason propped open on one of the chilliest days of this fall season. It created quite a draft. Next, to the table/chairs. The leather was ripped (foam interior exposed). Additionally, there was some kind of substance on the chairs which I requested to be cleaned by a nice lady in the service area. Did I mention the floors? They’d obviously not been swept or mopped for what looked like weeks as it was sticky and stained. The one bright spot in this experience was probably Maurice. He greeted us saying that he wasn’t a server but he would be taking care of us. He was nice and attentive - as best he could be. He took orders and did his best to serve. The food arrived cold for the most part. In addition to that, there were only 2 place settings on our table for 5. So the cold food got colder while waiting for those to be provided. My daughters liked the chicken but not the waffle with their meal. My burger was incredibly underwhelming. The worst part was receiving the bill which totaled north of $200. It was by far the worst meal/experience I’ve had at such a price point. This was not our experience at the Orlando location. However, I would not recommend the Atlanta location to anyone.
  38. OT

    OpenTable Diner

    Birmingham

    2 reviews

    2.0

    2 reviews

    Dined on November 12, 2022

    overall2food1service2ambience1
    First and last time. We went for my daughter’s birthday. The food was horrible. My daughter who loves chicken wings wouldn’t eat the wings. Overpriced and overrated!
  39. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food5service1ambience5
    We arrived for our reservation, party of two. Didn’t order until after about 35 mins.. no drink no nothing. We gained the attention of our host who after the second time actually put our order in and delivered food,,, (two drinks and app). By the time we gained someone’s attention to say hey we are done with this and still don’t even have flatware… a dry apology was offered and a discount on one of the two in the our groups ticket. Truth is we would have spent much more but the restaurants attention or lack thereof cost them more money and a higher tip. Service was trash and managements response was trash as well
  40. DD

    DonnieD

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on November 11, 2022

    overall3food2service5ambience5
    Cool environment. Food and drinks way over priced. Service was awesome!

FAQs

Sugar Factory American Brasserie - Atlanta is rated 3.1 stars by 4374 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 65 times today
Google Map for Sugar Factory American Brasserie - Atlanta

1080 Peachtree St, Atlanta, GA 30309

Additional information

  • Cross street

    1080 Peachtree St NE

  • Neighborhood

    Midtown

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Cuisines

    American, Dessert, Dining Bar

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Public Parking Lot, Cross Street is 1080 Peachtree St

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Chef Keith Levesque

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (470) 428-4395

  • Private party facilities

    For all Private Event inquiries please email atlantaparties@sugarfactory.com We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (855) 222-7583

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo