Sugar Factory American Brasserie - Atlanta

3.7
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783 Reviews
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$31 to $50
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American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied.


For large party reservations please contact our marketing and events director via email nicola.matos@sugarfactory.com

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What 783 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.6
food
3.6
service
4.0
ambience
3.3
value
Noise · Moderate
64% of people would recommend it to a friend
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Atlshawtylol
1 review
Dined 2 days ago
Overall5food5service5ambience5

You have to make a reservation or it will be a 1-2 hour wait. We made a reservation so it went smoothly. Atmosphere is nice. Music playing. Once we ordered it took about an hour to get our food and drinks. Which is a long time to me but the food was good so it was worth it I guess. The big drinks for $36 were cool but we ordered a watermelon flavor and when the waiter brought it out he has other candy and it and told us they were out of watermelon but why didn’t he tell us that before he made the drink.. there’s a 8% gratuity. So beware. If you have the extra money to spend it’s Nice there.

LT
LaTrise
1 review
Dined 3 days ago
Overall3food3service4ambience1

The service and food was okay, however the music was entirely way too loud! I couldn’t even have a conversation with my family. Don’t really care to go back

MW
MonaeW
1 review
Dined 3 days ago
Overall1food1service1ambience1

We waited a hour for our drinks and then when I received my drink there was a a chunk of hair in it! We waited a hour and a 1/2 for our which when we received the food all the order of fries were cold. We did not have the experience I expected! I am very disappointed.

TG
TGee
1 review
Dined 4 days ago
Overall2food1service3ambience2

Food was undercooked, almost raw. And over priced.

OT
OpenTable Diner
Atlanta
2 reviews
Dined 4 days ago
Overall5food3service5ambience5

My overall experience was good. Everything was really pretty. Food & drinks were just ok, but a little pricey. The staff was really accommodating and very nice about the it. Our waitress Shan, was the bomb!! I loved the atmosphere, it was a great evening @ Sugar Factory!!

N
Nayla
1 review
Dined 4 days ago
Overall4food3service4ambience5

make the burgers real pleaseeeeeeeeeeeeeeeeeeeeeee

OT
OpenTable Diner
Atlanta
1 review
Dined 5 days ago
Overall5food5service5ambience5

I had an amazing experience! My server was great and very detailed! I don’t remember her name but she has red hair and she was training that day! I asked for her advice on food and she had great recommendations! Went back the next day as well!

LW
LamekiaW
1 review
Dined 5 days ago
Overall5food5service5ambience5

Great Service very nice staff!!!!!!!!!!!!!!!!!!!!!!

N
Nasir
1 review
Dined 6 days ago
Overall1food1service1ambience2

I would never go again, server took 2 hrs to come to table and we left. Took an hr with the table next to us!!

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall2food3service1ambience1

This was the worst experience ever. The sugar factory is over rated, i made reservations for 4 at 6:30 but me and another person came so we thought with it just being us the service wouldn’t take long. We asked the host can we sit on the patio which we did but it wasn’t supposed to be open. The host sat us and we waited almost a hour before a waiter came to our table. 2 people came and sat next to us and left because the service was POOR and took forever. Me and the person I was with had to ASK for water after sitting 30 mins with no one coming to our table. After they brought the water we asked could we place our order and they told us give them 15 mins because they were short staffed so we still had to wait. After we placed our order we waited another 30-40 mins before our food came and it was cold. The drinks are not as strong as I thought they would be. The manager gave us a free appetizer which was all we ordered because of the wait. My overall experience was terrible.

KK
KaeKae
1 review
Dined on May 17, 2020
Overall1food1service1ambience1

The customer service was good but they didn’t have much that night. They ran out of sweet tea, no French toast, & the noodles that came with the pasta weren’t the same as usual. It’s like they were giving us what they could and my expectations were higher. Bad experience!

NS
NikkiS
1 review
Dined on May 17, 2020
Overall5food5service5ambience5

The mood was nice! The food was delicious, was disappointed that I couldn't get my fried oreos due to a backup in orders. But overall a nice experience and I will return.

OT
OpenTable Diner
1 review
Dined on May 17, 2020
Overall1food4service1ambience4

We didn’t have drinks until 30min after being seated.
Food came out before appetizers. All the staff looked miserable and stressed.
I’m a music lover but the music was so loud I had to yell to have table conversation.
Very disappointed overall.

TT
TamikaT
1 review
Dined on May 17, 2020
Overall1food1service1ambience1

My family had such a poor experience I went to corporate. The service was horrible the food was cold and came out at different times and we all ordered pretty much the same things . Some of party never received food and we never received drinks. Got tired of waiting decided to leave after 3 hours

QJ
QuintinaJ
1 review
Dined on May 17, 2020
Overall5food5service5ambience5

The food was really good. This was my first time going and I will be back.

OT
OpenTable Diner
1 review
Dined on May 16, 2020
Overall4food5service5ambience4

The food was better this time around. I pretty much have been to all of the ones in the states! Good first experience since the pandemic

HS
HunterS
Savannah
1 review
Dined on May 15, 2020
Overall2food3service1ambience2

Music was way too loud, food was mediocre and overpriced, service was terrible. Won’t be back again soon.

MY
MelissaY
1 review
Dined on May 15, 2020
Overall4food5service5ambience5

The food and service was good! It can take two people to finish the goblet since it is so big and especially if it is alcoholic. I like the birthday fireworks treat they give patrons celebrating their birthdays. The reason for the one star off is out of the servers control. The prices for the drinks expensive. $26 for a non-alcoholic goblet was the most expensive non-alcoholic drink I ever had in my life