Sugar Factory American Brasserie - Atlanta

3.7
1498 Reviews
$31 to $50
American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied.


For large party reservations please contact our marketing and events director via email nicola.matos@sugarfactory.com
What 1498 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.7
service
4.0
ambience
3.4
value
Noise · Moderate
69% of people would recommend it to a friend
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JS
JayS
Birmingham
1 review
Dined 4 days ago
Overall5food5service5ambience5

My Daughter had a wonderful time celebrating her sixteenth birthday their with twelve of hers friends staff was amazing and food was great , really made her feel special on her special day thank you Desireee ............

NW
NicoleW
1 review
Dined 4 days ago
Overall1food1service1ambience1

The restaurant is self is dirty there’s no soap in the bathrooms even after asking several times also has a little taste

CP
CedricP
Atlanta
1 review
Dined 5 days ago
Overall2food1service4ambience5

Wonderful atmosphere and great location. Service was good after waiting 20 minutes before someone checked on my daughter and me. The food was not good at all for the price. The price and quality of the food is note on the same page. So, I guess you are paying for the thought of celebrities visit the Sugar Factory. The experience should have been amazing. The Atlanta location should visit the location in Orlando and Las Vegas. That’s what the experience should mimic.

C
Cassie
1 review
Dined 5 days ago
Overall4food3service4ambience3

Wonderful waitress! Got complimentary shots for my friend's birthday. Goblets were amazing!

OT
OpenTable Diner
Atlanta
5 reviews
Dined 5 days ago
Overall5food5service5ambience5

We had an amazing experience at Sugar Factory!! We enjoyed our server as well!! Food was good and drinks were good!!

E
Eden
1 review
Dined 5 days ago
Overall5food5service5ambience5

This was my first time at Sugar and I enjoyed my experience! The atmosphere was fun and relaxing and the food was amazing! I will be returning!

V
Vinnythecutie123ilovemee
1 review
Dined 5 days ago
Overall5food5service5ambience5

Came here for my bday this past weekend for the very first time ! Loved it and the atmosphere !

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall5food5service4ambience4

Birthday celebration it was great just what I expected.

A
Angela
1 review
Dined 5 days ago
Overall2food1service2ambience2

Overrated. Was not satisfied with the food or service.

L
Lateefa
1 review
Dined 6 days ago
Overall4food4service4ambience4

I have to admit there were some communication concerns on a reservation made. But, once I talked with the assistant manager. Everything was handled. The food came out fresh, the staff and everyone treated us well. I would recommend

SJ
ShebrekaJ
1 review
Dined 7 days ago
Overall5food5service5ambience5

We enjoy it! My daughter’s 12th birthday was a success.

OT
OpenTable Diner
Atlanta
1 review
Dined on October 19, 2020
Overall5food5service5ambience5

I loved it

SG
StacyG
1 review
Dined on October 19, 2020
Overall5food5service5ambience5

Great overall experience!! Our server, Nicole was excellent!!! Perfect Birthday celebration! Thank you, Sugar Factory ATL!!

a
anitaf
Atlanta
3 reviews
Dined on October 18, 2020
Overall5food5service5ambience5

Great time!

OT
OpenTable Diner
Atlanta
6 reviews
Dined on October 18, 2020
Overall3food2service3ambience4

I guess you do it for the ‘gram? The food was average. I got the donut burger which was just ok. Our fries actually came out cold and we had to send them back. The waitstaff was nice but not super attentive. The drink was overrated but of course we had to get our cameras ready for the smoking effect. It was a one and done for us.

SH
SheriH
Atlanta
6 reviews
Dined on October 18, 2020
Overall5food5service5ambience5

Great environment. Service was quick. Brunch was excellent and drinks were lit! I will be going back to try dinner

OT
OpenTable Diner
Atlanta
1 review
Dined on October 17, 2020
Overall4food3service4ambience5

There's no strict dress code. It's got a night club type ambiance. It's kinda hard to hear, especially the waitress through the masks, but that's inevitable. Overall my daughter enjoyed her birthday.

BB
BenikaB
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

The energy was great!!! Excellent Birthday place, book a month in advance.

WS
WendyS
Atlanta
1 review
Dined on October 17, 2020
Overall3food3service2ambience2

My best friend and I took our daughters to celebrate their 11th birthdays. Our daughters enjoyed it and had fun. It's expensive. The music was incredibly loud which made it hard to talk to other to one another. Our waitress was ok and service was fine just not great. I did not feel the restaurant practice social distancing. However, all the wait staff had masks and gloves. The food was ok. We enjoyed the hamburger sliders but they could not be customized to what we wanted and we were told the chef couldn't customize. The order was wrong but it tasted good. I don't care if I ever go back.

s
sherrib
Atlanta
1 review
Dined on October 17, 2020
Overall4food4service4ambience5

I loved everything except not being told there is a percentage fee when you use a card.

PA
PATRICIAP
1 review
Dined on October 17, 2020
Overall1food1service1ambience1

Food wasn't good! Service was awful

S
Sweets
1 review
Dined on October 17, 2020
Overall4food5service5ambience5

Over all good experience. Music I felt was loud. No social distant which i didn't like. Asked to sit outside but they were not sitting people outside but were sitting everyone inside right next to each other. Once they brought the food out they didn't bring out silverware but promptly brought it out once asked. I would recommend but note if looking for social distancing at this time. This is not the place.

OT
OpenTable Diner
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

The overall feel of the restaurant was energetic and exciting. The service was top notch and not too aggressive. Overall I would say a wonderful experience and one that everyone should try at least once. The food wasn’t too bad but the drinks are definitely where they shine. I wouldn’t take the family personally but you definitely could and it wouldn’t feel any different then any other restaurant.

AG
AmentiaG
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

I traveled from North Carolina just to try I must say the Staff was very friendly, fast service most importantly great with kids they always was lively great Personality and fuuulllll of Energy great entertainment for the whole family you will be sure to find something for everyone which is a plus having three kids who all like different things The restaurant was very clean in the bathroom was clean as well which is a plus in my book to I would highly recommend visioning the sugar factory you will not be disappointed I’m looking forward to returning for my daughter‘s birthday see y’all soon

AW
AshtonW
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

I would have to say my only complaint was even though I had a reservation, they did not have a table ready until 40 minutes after our scheduled reservation time.

LV
LeVarteJ
1 review
Dined on October 17, 2020
Overall4food4service4ambience4

The place was simply amazing from staff to quality! Definitely returning!

OT
OpenTable Diner
1 review
Dined on October 17, 2020
Overall2food5service5ambience1

The music was trash. The floor was sticky and they charge you 3% of your bill to user a card. Which is crazy because most people don't carry cash. The waiters were very friendly. I was just their Two weeks prior and the service and the music was amazing. Some things were different.. I think they need to play music according to the audience.

SB
SydneyB
1 review
Dined on October 16, 2020
Overall3food3service2ambience4

I had a reservation but I still had to wait about 20 mins to even get seated. No COVID measures were in place my table was right next to someone else’s. The food was good and my waiter was decent. He could’ve been quicker but it was busy

CT
CalvinT
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

This was our first time we loved it will be back best birthday dinner ever

T
Thickblkprincess02
1 review
Dined on October 16, 2020
Overall5food4service4ambience5

All the Prices Are too high... Appetizers are the same prices as some meals. The experience is fun but $34 for one drink with some dry ice is too much. Make the drink smaller some people can’t drink all that and eat . Also the floor is too slippery for heels. Loved the birthday package for large parties.

OT
OpenTable Diner
Atlanta
2 reviews
Dined on October 16, 2020
Overall4food3service4ambience5

The drink weren’t that good but we had a good time and the customer service was good. Our waiter just never check on us after our food was served, so it was hard to request more.

MJ
MichaelaJ
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

We celebrated my daughter’s 12 birthday at Sugar Factory Atlanta on 10/16. Let me just say it exceeded our expectations. The food and service was top notch. The drinks are so cool. We thoroughly enjoyed our evening. Can’t wait to dine again.

D
Drew
Atlanta
10 reviews
Dined on October 16, 2020
Overall3food3service1ambience4

Its a place worth going to and checking out. Especially for a birthday. The drinks are very cool and lots of choices. But for the price they should be. The restaurant has a fun vibe and has the potential to be a much more enjoyable experience. My food was good and enjoyed the hamburger and onion rings. My wife had salmon and salad. Nothing great. For the value the hamburger was the way to go. Service could have made this visit much better. Everyone working was in slow gear and this was at 5:30/6;00pm. Not busy. Ordered a Gin and Tonic. They had no tonic for the drink.
My suggestion is go for drinks and eat beforehand. Its a place you can say been there and done that. If you don't want to spend $39 on a drink and want some value then don't come. If you like interesting and fun drinks. Try it out.

OT
OpenTable Diner
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

The food was good and the servers were very nice

K
Kimberly
1 review
Dined on October 16, 2020
Overall5food5service4ambience4

This was my first time visiting and I enjoyed it! We went for their famous big drinks but we also got some food there as well. Not only were the drinks amazing but also the food! We will definitely be back the next time we are in town

OT
OpenTable Diner
Savannah
1 review
Dined on October 16, 2020
Overall2food2service1ambience2

The service was terrible and the food was mediocre. Outrage for the price point and what you actually get. We were very disappointed. The waitress was rude and one of the people in my party never received their food. The table had hair on it when we sat down and the water glasses were dirty. Soooo.... like I said for $16 dollar burgers and $40 dollars drinks, I will not be taking my family back there.

AM
AlexisM
New York Area
1 review
Dined on October 16, 2020
Overall1food1service2ambience2

Horrible experience for my sisters 13th Bday. They are over priced for food that tasted subpar and didn’t have soft drinks to serve.

OT
OpenTable Diner
Atlanta
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

They bought a sparkler & announced my sisters birthday. It was so much fun. Food was great. Drinks were amazingly delicious. Definitely going back again. Also , there’s an 3% charge if you pay with a card. There’s an ATM available.

MD
MrDukes84
1 review
Dined on October 15, 2020
Overall5food2service5ambience5

I enjoyed the experience the food was alright I loved the drinks and the service was outstanding

N
Nicole
1 review
Dined on October 15, 2020
Overall5food5service5ambience5

Awesome place to visit! The food is amazing & the drinks were phenomenal. Charles was an awesome, awesome server!

FAQs

Sugar Factory American Brasserie - Atlanta is rated 3.7 stars by 1498 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.