Sugar Factory American Brasserie - Atlanta

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1. OT

   OpenTable Diner

   Atlanta

   3 reviews

   1.0

   3 reviews

   Dined today

   overall1food1service1ambience1

   Tried seating us upstairs with no air conditioning. The food was underseasoned, mediocre quality, and takes at least an hour to get to you (even plain hamburgers). Drinks were so sweet they didn't get finished. The kids were excited to eat here, but it ended up just being a huge disappointment to everyone.

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2. t

   tarynr

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food4service2ambience3

   While I'm sure we had a unique experience at Sugar Factory due to some unfortunate circumstances, it'd be hard to recommend it. My son had heard of it for a while and couldn't wait there to celebrate his 10th bday. We arrived in the height of summer and the AC was broken. The manager who seated us apologized and said it was operating at 40% but I can't imagine it was. It immediately impacted our experience as we were a group of 10 and very uncomfortable. Then from there, while our server was as nice as could be we got food after a very long wait with no silverware (waited a while to get that while our food was getting cold). And then when our gorgeous and super exciting desserts showed up there were no spoons/straws - waited longer for that while chocolate and ice cream was melting in the extreme heat. We are not complainers and were there to have a great time, but did feel like the manager could've comped a dessert or taken 10% off the bill or even just acknowledged the rough situation at such a hyped up and expensive place!

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3. KE

   KaEpps

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience4

   My Grandsons loved it. Our food was hot and tasted good. We had chicken and waffles, sliders and fries. Of course the hit were the fancy milkshakes. Way too expensive. I will take them for milkshakes again. Our server was awesome!

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4. CR

   CeliaR

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food1service2ambience3

   For the price of the food on the menu, we expected much higher quality food. The “tomato bisque” quite literally tasted like canned marinara sauce that you get from the grocery store to put on pasta. Additionally, the classic ice cream sunday for two was half melted by the time it even reached our table.

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5. CC

   CarriC

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service4ambience3

   The AC was broken and apparently had been broken for a while. Most of the kitchenware was plastic which I weird for a restaurant of this price. Food was very good and milkshakes were amazing. Service was great.

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6. SM

   SoroyaM

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service2ambience2

   Drinks took too long to arrive at our table so we canceled. A\C was broke so the entire dining area was over heated. Horrible experience

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7. LC

   LisaC

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service5ambience4

   Great service, the food is good, and the vibe is fun. My only complaint is the price - $34 for a non-alcoholic drink is just a little too extra.

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8. S

   Sims

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service4ambience4

   Great place and atmosphere except the air wasn’t working upstairs and it took a while for someone to take our orders.

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9. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food3service2ambience2

   The restaurant needs cosmetic work, the AC did not work upstairs. The seating and tables were dirty. A 20% gratuity is added to you bill (no matter the size of your party) The price of the food doesn’t match the experience and/or ambience.

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10. S

    Ssss

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food1service5ambience4

    Made a reservation for two, seated quickly. Food looked average so we only got drinks….this place is really not for food it should’ve just been drinks and desserts. Service was good. Not sure why people are complaining about the price. The goblet is big & the drink I got had 10 shots in it so $36 isn’t bad.

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11. VD

    ValerieD

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food4service5ambience3

    It was my 62nd birthday and my family drove from Nashville and Charlotte to celebrate with me. The experience was really good and the service was excellent! It was just too hot in the restaurant. I wanted to get the $99.99 Birthday Sunday but it was to hot and I felt like it would melt before we were able to complete it because it was just that hot. I would like to experience it again when the central air is working.

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12. RM

    RitaM

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food2service1ambience1

    The service horrible the food was over priced the AC upstairs was out. Would’ve been more happier and satisfied if we would’ve just went to the Cheesecake Factory. Will never go back to the sugar factory again.

    Report
13. RC

    RenaeC

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food3service3ambience3

    N/A………………………………………………………………….,5533677;()$898665()))

    Report
14. T

    Tasha

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food5service5ambience3

    Good service however the upstairs was a bit hot no ac at all fans where only on certain guest didn’t circulate around the room for every ones comfort

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15. CW

    ClaraW

    Atlanta

    2 reviews

    4.0

    2 reviews

    Dined 3 days ago

    overall4food3service5ambience4

    The only comment I have to make is that I specified birthday on my reservation and was never sang the song or given a birthday celebration like everyone else that night.

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16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Malcolm was so sweet.. Great service, will return shortly

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17. ND

    NicoleD

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service4ambience1

    Pros: good waiter. Cons: no air upstairs (it was 86 degrees up stairs), $200 for three meals and three ice creams.

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18. DB

    DBWILSON

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    The sugar factory is a wonderful place to celebrate birthdays. The food is always good!

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19. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food3service4ambience3

    Food was okay, was upset that the hostess didn’t let us know it was a $25 charge to bring outside cakes.

    Report
20. MB

    MzBP

    Charleston

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    overall5food5service5ambience5

    Love this place! Delicious food and always good vibes!

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21. TF

    TiffanyF

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service3ambience2

    bathroom is outdated n nasty,lightn to dark,drinks to sweet n food was cold the lights out side wasnt even working

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22. EP

    EdytheP

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service2ambience3

    Drinks were nice. Service was not asked 6 times to bring cup for my granddaughter’s candy from her drink I paid over $30 for her. Slow service… the menu online not same as in the place. This was upsetting because we had chosen our dinner items. Something was in my daughter’s water cup it was explained a beads to help filter their water. We can’t confirm that’s what it was it was taken away. It looked like a Parasite. Great place with improvements, the cost did match what I was expecting. Drinks were fabulous but came for more than the drinks all of my visit was important to my family! Please do better for it is very important where you spend your money you are totally satisfied. Room for improvements…….

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23. C

    Credible

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service3ambience2

    My kids rated this the worst experience of trip to Atlanta. Service was OK. Food was terribly overpriced. Nothing was particularly bad, but nothing was particularly good either. Meh.

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24. QT

    QueenT

    Charleston

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service1ambience1

    This place needs to work on the cleanliness of the establishment! For The cost of the food and drinks and AUTOMATIC gratuity this place should NEVER be dirty or without AC! I wouldn’t recommend ANYONE here! Not even someone homeless!

    Report
25. JD

    JenDisappointed

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service2ambience2

    Although we had reservations, we weren’t seated until 30mins later. We seated upstairs and no air conditioning. It was hot and clothes were sticking to the hot leather seats. We received water in plastic cups. Food prices were too high and food was poor quality. Especially when you add a mandatory 20% gradituty with poor service. We waited an hour for food. Let’s not add on the over priced drinks with little alcohol. Very disappointed and bad experience. I will never eat here again!!! Just bad overall

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26. KB

    KhadijihB

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food1service2ambience3

    We went for my sons 21st BDay. We waited to be seated with a reservation because some party members were late. We ordered as soon as the waitress came over (which took about 15 min.) and the food took about 40 min to get to the table. The food was mediocre, not warm, and very little flavor. Food and drinks are very over priced.

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27. MM

    MaeMae

    Atlanta

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience1

    Food was cold not good. Service was horrible. Seats ripped. Paint peeling off walls

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28. EL

    ELIASB

    Seattle

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service2ambience1

    We got there at 7:25pm for our 7:30pm reservation. We waiting for the manager/host till 7:45 to be seated . Finally got sat . The server was just okay . It’s almost like since they know they are getting automatic gratuity they feel as though they don’t have to do much. We asked for waters first of course , mind u we sat down at 7:40 didn’t get waters until well after 8 o’clock at like 8:10pm . We then ordered two of the specialty drinks and our meals as well .. i ordered the blue cheese burger with onion rings and BBQ sauce . She let me know it was an up charge I said okay . Sshe didn’t even notice our water was empty and we had to ask for refills ! Finally the food came and I received regular fries and no bbq sauce . I told her and she then fixed it but for the mistake I don’t feel I should’ve even paid the upcharge fee. Then not to mention while getting the food the drinks still never showed up because they only had “one bartender”. We waited a few mins after the food got there and the drinks still never showed so we decided to just cancel the drinks . While eating she never really checked on us and was pretty absent from the floor that whole time until of course it was time to pay the bill. I know how it is as I am a server too but the least she could’ve done was communicate everything so we could’ve been understanding and not just find out the hard way . Another server even had to come to explain what was going on but that wasn’t enough. I’ve been here once in Vegas and wanted to try the Atlanta location but this was a horrible experience . I honestly wouldn’t recommend no one coming again .

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29. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food4service1ambience3

    The food was delicious but the server we had was awful and made the whole experience terrible. We were there for my wife’s birthday and she did a terrible job taking care of us. My daughters drink order never came. Y’all were out of what she ordered, and instead of letting us know that, she just didn’t bring anything. When we asked and she told us, we made a different selection and she still never brought it to us. She very rarely stopped to check on us. We had to stop her. The fondue we ordered never came so I told her to just take it off our ticket. This was after she told us it was ready and she was going to get it. When I went to look for the manager, she was still waiting on it and it wasn’t even made it. This was an awful dining experience for our first time there and unfortunately, will be our last

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30. JL

    JL313

    Atlanta

    10 reviews

    5.0

    10 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    This is definitely the spot for special occasions! Everything is fun and over the top, in a good way. Service was awesome! We had Tiara and I was shocked to find out that it was her first day!! It’s pricey but you get a ton of food and the drinks are good. Will definitely be back.

    Report
31. C

    Cassie

    Charlotte

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience3

    Thank you! It was great, my bf loved it! We went to celebrate his birthday

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32. AN

    AllisonN

    Savannah

    2 reviews

    5.0

    2 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5

    The service was great, our server was friendly and engaging

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33. AW

    AntoiwanaW

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food1service1ambience1

    It was hot as hell customer service sucks reservations was @6pm didn’t get seated until 6:15 waited a whole hour before the food came out then it was cold for the prices service should be better then service shouldn’t be added because the service sucks

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34. SL

    ShariekaL

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Great Experience! We enjoyed celebrating my daughter 13th bday there. Everything was Good from our Awesome waiter Austin down to our Food and Drinks. We will be Back!

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35. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined on July 31, 2022

    overall2food1service2ambience2

    The restaurant itself felt overused the chairs had tears in them and the floors were dirty. A lot of wear and tear. The hostess was not friendly and our waiter was lack luster. Didn’t welcome us to the restaurant or ask us if we had ever been there before, or talk/explain about the menu at all. Food was basic bar food, not worth the almost $20 per plate, did not come out hot. Milkshakes were not good. I had to send two drinks back because there was debris in the cup. Overall experience was a waste of time and money. Very disappointed. Spent $200 for six people to celebrate my daughters 15th birthday. Total waste

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36. TT

    TeeTee

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Everything was wonderful and welcoming! Thank you!

    Report
37. AT

    AngelaT

    1 review

    2.0

    1 review

    Dined on July 31, 2022

    overall2food1service3ambience1

    They were out of MANY of the menu items. I think they had our 3rd requested item. Our meal was a Sunday morning brunch and we had checked the online menu ahead of time. All brunch items and coffee items were no longer available on our 7/31 visit. They were aware their online menu is incorrect. The restaurant was dirty. The floors were so slippery that everyone had to walk tenderly not to fall. The music was TOO loud and contained offensive lyrics. It might have been appropriate at 1am on Saturday night, but again...we were there Sunday morning at 10:30 brunch. The food was mediocre at best. I recommend saving your money and time for a 4 or 5 star dining experience.

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38. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on July 31, 2022

    overall2food2service2ambience4

    I’m from out of town and I’m not used to having to wait for my whole table to be present to seat. We had to wait and once we were sat the service was slow. It took a long time for our drinks and food to arrive but once they did it seemed like we were being rushed out as the waiter asked us how we were doing the bill before we were even finished.

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39. A

    Angela

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food1service4ambience3

    Just was not like my first experience was not energetic atmosphere and burger was dry

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40. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food5service3ambience2

    The drinks are too pricey. They don’t have much liquor

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