Sugar Factory American Brasserie - Atlanta

Sugar Factory American Brasserie - Atlanta reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Leah

   Jacksonville1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This place is good and really fun! They play music and the energy of the staff was great!! The only thing I didn’t like and why I’m rating it like I did is it’s WAY OVERPRICED!! $52 for those fancy drinks and the food was way overpriced as well. We spent $350 for 4 people. 2 alcohol drinks and 1 nonalcoholic drink plus food and 2 appetizers and 1 milkshake. For that we will not go back it’s just overpriced. But everyone is different. If you go just be prepared to spend!
   

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2. F

   Felicia

   Atlanta1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The seats are really close together, I wouldn’t prefer basically sitting on top of people. Waitress was very nice, she didn’t come by often but she did a good job. The spinach dip was like 4/10. Chicken stir fry very good, and watermelon pina colada was also very good.
   

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3. O

   Olympia

   Atlanta1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   First time and last time to this restaurant. The place looks run down and dirty , the food was terrible but our server was great. Sorry but I won’t be going back.
   

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4. D

   Danielle

   Atlanta3 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The drinks are priced too high (the fishbowl drinks). My food was really good. I got a turkey burger with fries. The music was very loud, we could barely hear each other but it was a good playlist. My teens enjoyed it very much.
   

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5. K

   Kessa

   Atlanta2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The atmosphere is definitely energetic so be prepared!! Such an exciting establishment for birthday celebrations!! Based on the reviews we did not order any food but the food looked very appetizing coming out to other surrounding tables. Our reservation was at 7:30 and we were sat at 7:15. I really appreciated that. Our server, Rashonda was very attentive, caring, informative, and friendly!! The birthday song and dance was hit!! The desserts were delectable and delicious !! Perfect place for desserts and mocktails!! Reservations highly recommended. What a fun outing!!
   

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6. L

   Latorria

   Atlanta1 review

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The food is overpriced and not very good. My drink was nice!
   

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7. L

   Lakhyia

   Atlanta1 review

   2.0

   Dined on April 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Went for my birthday I appreciate my server for trying to make sure I enjoyed my birthday
   

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8. D

   Damaris

   Las Vegas2 reviews

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The staff is inappropriate. They were twerking while singing and celebrating a customer’s birthday. The waiter asked my daughter if she wanted alcohol in her drink and she’s a minor. He didn’t ask for ID. This is not a family friendly restaurant.
   

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9. A

   Ashley

   Atlanta2 reviews

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I rarely write reviews, but this experience demands attention. My family traveled all the way from Pennsylvania to Atlanta to celebrate a close friend’s birthday at The Sugar Factory, expecting the fun, energetic, and celebratory vibe your brand is known for. Unfortunately, what we received was the complete opposite — and I’m deeply disappointed. From the moment we sat down, the service was chaotic and uncoordinated. We waited an unreasonable amount of time just to be acknowledged, and when the food finally came, it was cold, underwhelming, and frankly inedible. How does a restaurant run out of steak, ketchup, and basic sauces during dinner service — especially one that advertises a premium experience? We made it clear it was a birthday celebration, but the effort put into that was minimal. They barely sang “Happy Birthday,” and there was no energy or enthusiasm from the staff — it felt like we were bothering them by being there. The birthday girl was embarrassed, and as hosts who came a long way to create special memories, we were devastated. The Sugar Factory is known for its vibrant, over-the-top experiences — but we experienced none of that. It felt like we were in a completely different establishment than what’s advertised online. Our entire party left upset, and what was supposed to be a joyful evening became a huge disappointment. I hope someone from corporate reads this and takes action. We spent hundreds of dollars to celebrate someone special, and your restaurant failed us in every way. I’m happy to provide further details if someone chooses to reach out — but please do better. This was unacceptable.
   

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10. D

    Dawn

    Atlanta1 review

    1.0

    Dined on April 13, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    I made reservations for 9:30 pm and didn’t get to a seat until 10:40. Food wasn’t as pleasing coming out idk if it was due to late night or kitchen ready to close. Very poor experience overall. Wouldn’t recommend.
    

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