Sugar Factory American Brasserie - Atlanta

Commentaires sur le restaurant Sugar Factory American Brasserie - Atlanta de personnes qui y ont mangé. Selon des cotes récentes.

1. B

   Beth

   Atlanta2 commentaires

   1.0

   Y est allé il y a 2 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 2

   Food was not good - dry, over cooked chicken, stale bread, no guacamole and average tacos. We went specifically for the fondue. Looked good, but was the consistency of paste. It was not edible. The waitress said it was because the votive went out. Relit it, nothing changed. We asked to have it removed from our bill. SF policy- once a plate is placed on the table, it cannot be removed from the table or bill. We refused to pay our bill. The manager agreed to replace our fondue after seeing that it was inedible. Second attempt was better, but cake bits and brownies tasted stale. Never going back or recommending restaurant to others.
   

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2. L

   Leah

   Jacksonville 1 commentaire

   3.0

   Y est allé il y a 7 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   This place is good and really fun! They play music and the energy of the staff was great!! The only thing I didn’t like and why I’m rating it like I did is it’s WAY OVERPRICED!! $52 for those fancy drinks and the food was way overpriced as well. We spent $350 for 4 people. 2 alcohol drinks and 1 nonalcoholic drink plus food and 2 appetizers and 1 milkshake. For that we will not go back it’s just overpriced. But everyone is different. If you go just be prepared to spend!
   

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3. F

   Felicia

   Atlanta1 commentaire

   3.0

   Y est allé il y a 7 jours

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   The seats are really close together, I wouldn’t prefer basically sitting on top of people. Waitress was very nice, she didn’t come by often but she did a good job. The spinach dip was like 4/10. Chicken stir fry very good, and watermelon pina colada was also very good.
   

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4. O

   Olympia

   Atlanta1 commentaire

   1.0

   Y est allé le 26 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 4
   4. Ambiance 1

   First time and last time to this restaurant. The place looks run down and dirty , the food was terrible but our server was great. Sorry but I won’t be going back.
   

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5. D

   Danielle

   Atlanta3 commentaires

   4.0

   Y est allé le 20 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   The drinks are priced too high (the fishbowl drinks). My food was really good. I got a turkey burger with fries. The music was very loud, we could barely hear each other but it was a good playlist. My teens enjoyed it very much.
   

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6. K

   Kessa

   Atlanta2 commentaires

   5.0

   Y est allé le 19 avril 2025

   1. Cote globale 5
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   The atmosphere is definitely energetic so be prepared!! Such an exciting establishment for birthday celebrations!! Based on the reviews we did not order any food but the food looked very appetizing coming out to other surrounding tables. Our reservation was at 7:30 and we were sat at 7:15. I really appreciated that. Our server, Rashonda was very attentive, caring, informative, and friendly!! The birthday song and dance was hit!! The desserts were delectable and delicious !! Perfect place for desserts and mocktails!! Reservations highly recommended. What a fun outing!!
   

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7. L

   Latorria

   Atlanta1 commentaire

   3.0

   Y est allé le 19 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 5
   4. Ambiance 5

   The food is overpriced and not very good. My drink was nice!
   

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8. L

   Lakhyia

   Atlanta1 commentaire

   2.0

   Y est allé le 15 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 5
   4. Ambiance 2

   Went for my birthday I appreciate my server for trying to make sure I enjoyed my birthday
   

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9. D

   Damaris

   Las Vegas2 commentaires

   2.0

   Y est allé le 14 avril 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   The staff is inappropriate. They were twerking while singing and celebrating a customer’s birthday. The waiter asked my daughter if she wanted alcohol in her drink and she’s a minor. He didn’t ask for ID. This is not a family friendly restaurant.
   

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10. A

    Ashley

    Atlanta2 commentaires

    1.0

    Y est allé le 13 avril 2025

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 3

    I rarely write reviews, but this experience demands attention. My family traveled all the way from Pennsylvania to Atlanta to celebrate a close friend’s birthday at The Sugar Factory, expecting the fun, energetic, and celebratory vibe your brand is known for. Unfortunately, what we received was the complete opposite — and I’m deeply disappointed. From the moment we sat down, the service was chaotic and uncoordinated. We waited an unreasonable amount of time just to be acknowledged, and when the food finally came, it was cold, underwhelming, and frankly inedible. How does a restaurant run out of steak, ketchup, and basic sauces during dinner service — especially one that advertises a premium experience? We made it clear it was a birthday celebration, but the effort put into that was minimal. They barely sang “Happy Birthday,” and there was no energy or enthusiasm from the staff — it felt like we were bothering them by being there. The birthday girl was embarrassed, and as hosts who came a long way to create special memories, we were devastated. The Sugar Factory is known for its vibrant, over-the-top experiences — but we experienced none of that. It felt like we were in a completely different establishment than what’s advertised online. Our entire party left upset, and what was supposed to be a joyful evening became a huge disappointment. I hope someone from corporate reads this and takes action. We spent hundreds of dollars to celebrate someone special, and your restaurant failed us in every way. I’m happy to provide further details if someone chooses to reach out — but please do better. This was unacceptable.
    

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