Sugar Factory American Brasserie - Atlanta

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1. CM

   ConnieM

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience1

   I would not dine here ever again! We waited 45mins for our drink order, it was served in a kids plastic to-go cups, plastic utensils were given to us. The burgers that cost 25+ was dry, not seasoned, bacon was not cooked thoroughly! Bathrooms were dirty, the A/C unit was blowing directly on some of us at our table. This was not a good experience, I will not come here again!! I know for a fact that the celebrities that dined at SF did not get the service we did, I guess you have to be famous to get 5 star treatment smh…. Don’t waste your money eating here, it’s way over priced

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2. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service4ambience4

   Mother’s Bday

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3. OT

   OpenTable Diner

   Indiana

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food1service2ambience2

   Our family went to celebrate my daughter's 2nd birthday. The service started off great. However, our wait for our food was extremely long. A waiter who later was confirmed as the manager brought our food to the wrong table. Our appetizers were cold, but my children were hungry so they ate the food. Not to mention that the waitress stated the manager would be with us. He breezed by our table asking was everything OK. He never introduced himself or stated that he wanted to follow up on our concerns of cold food. He never came to followed up. After we brought this to our waitress attention he later came and asked us. "Is everything OK because I keep coming by asking is everything OK, but the waitress keep saying yall keep complaining and yall ate everything" I was appalled. My daughter was the last to get her birthday shout out even though we were one of the first families to be seated up stairs. We still made an attempt to enjoy my daughter's Birthday. I am devastated and plan on never returning to the Atlanta Location.

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4. f

   foodie205

   Birmingham

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   overall4food5service5ambience4

   The food and service was great! We did a sampling of apps and 2 milkshakes and it was enough for 4 people. Service was great with the exception of having to wait to be seated until the other half of the party arrived. Our reservation was at the opening time and we were literally the only 2 people in the restaurant. The reason for the 4 stars is due to some of the aesthetics. There are seat cushions that are torn and need to be replaced (I noted at least 5 spread out around the room), portions of the floor tiles were out of place and corners and floor boards were dirty/dingy. The bathroom sink faucets do not match up to the sinks and the water hits the very back portion of the sink, spilling out onto the counter. Seems like the place needs some touch ups and a good cleaning. Overall, fun experience though.

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5. AW

   AprilW

   Orlando

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food4service3ambience3

   The restaurant is quite dirty. Most of the chairs fake leather is peeling off and the bathrooms were disgusting. For the price of the food I definitely would not recommend this for a special event or at all.

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6. IJ

   IndiaJ

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service4ambience4

   Enjoyed our server Jorden(possibly Jordan* not sure of spelling). Loved the sesame chicken stir fry as well.

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7. KM

   KimM

   Atlanta

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food2service2ambience2

   Had reservations at 4 wasn't seated til 440. While waiting seen the person making milkshakes drop something on floor, pick it up, pull his pants up, and touch another employee all with the same gloves that he was using to make the milkshakes and pick up the candy he was placing in the milkshakes. I finally had to let him know that he needed to change his gloves. I did allow the kids to get milkshakes but I watched closely at who was making them.

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8. AT

   AshleyT

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food3service1ambience1

   The place desperately needs a refresh. Chairs and walls were peeling. Glassware was scratched and overall it wasn’t clean. The restaurant was so warm I was almost sweating. Our server was rude and not attentive. It took us 2 hours to get through the meal. 20 minutes before anyone even took our drink order. The food was the only saving grace, but didn’t make up for the run down atmosphere and poor service especially for the price.

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9. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Great food and great ambiance!!

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10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    I love the experience everyone was very nice

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11. A

    Alana

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1

    It was absolute terrible. We waited an hour & a half for food & drinks & the food came out cold. The waitress didn’t even apologize & didn’t even acknowledge she did anything wrong. Would not recommend.

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12. F

    Fealetheam

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Everything was great!!! Our waitress Jordan was awesome!

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13. CM

    CalistaM

    1 review

    5.0

    1 review

    Dined on September 29, 2022

    overall5food5service5ambience5

    Tool my Nephew for his birthday, we enjoyed ourselves. Benson our server was amazing! Very prompt and professional. We will be back.. Ask for Benson you will be highly satisfied.

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14. ET

    EvelynT

    Atlanta

    1 review

    2.0

    1 review

    Dined on September 28, 2022

    overall2food2service1ambience4

    No soap in the bathroom, advised staff several times. Understaffed, service was extremely slow and the food was Applebees level.

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 28, 2022

    overall5food5service5ambience5

    Everything was wonderful. Waiter was very nice and attentive! Will come again!

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16. CF

    ChiFoodie

    Atlanta

    21 reviews

    5.0

    21 reviews

    Dined on September 26, 2022

    overall5food5service5ambience5

    Daddy Daughter birthday dinner was really nice!!

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17. TB

    ToddlynB

    1 review

    4.0

    1 review

    Dined on September 25, 2022

    overall4food1service3ambience4

    The food was very salty, my first time there n I did not enjoy the food

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 25, 2022

    overall3food5service3ambience3

    The food was amazing! It took a very long time to get the food out. The server was really nice and try to be attentive. However, she got our ticket wrong and she completely forgot our to go order. So, We ended up leaving without it since it had already taking so long to get our food. But, I recommend going at least for the experience.

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food3service5ambience5

    Yolanda was amazing!!!!

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20. MW

    MaeganW

    1 review

    1.0

    1 review

    Dined on September 25, 2022

    overall1food1service1ambience1

    EVERYTHING WAS HORRIBLE NO AIR CONDITIONER!! HOT AND NASTY!!

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21. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on September 25, 2022

    overall2food2service3ambience2

    This place was all hype. very disappointing. Drinks were ridiculously overpriced and the food just mediocre. The chairs are all peeling apart, and the bathrooms...just filthy. Would not come back. But at least I can say I have been.

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22. SN

    SamN

    Charlotte

    1 review

    3.0

    1 review

    Dined on September 25, 2022

    overall3food4service1ambience3

    The food and drinks were amazing but the service at most was OK. Our server was not interested in helping us and wanted to rush us during ordering and didn't ask if we needed anything during our meal...

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23. OT

    OpenTable Diner

    E. Tennessee

    8 reviews

    2.0

    8 reviews

    Dined on September 24, 2022

    overall2food2service3ambience3

    The food was better than expected. They do have a full menu if you plan to eat here for dinner. The only issue I had was the wait even tho I made reservations. There’s no waiting room or any area to wait and the building is somewhat small but it was fun and we had a good time and the staff are nice.

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24. KT

    KeishaT

    1 review

    3.0

    1 review

    Dined on September 24, 2022

    overall3food2service4ambience4

    The sugar factory is definitely a place to get a old sweet treat. I would skip on the food the next time. The hvac systems were down and the restaurant had an odor.

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25. S

    Sherry

    1 review

    4.0

    1 review

    Dined on September 24, 2022

    overall4food5service5ambience4

    The wait after reserving table is too long, you might as well do walk-in service first come first serve. We did receive a dirty fork wrapped in the dinner napkin. The price for non alcohol juice and purée mix $39 is extremely too pricey. Food was good nothing to say I’ll go again if even near one.

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26. OT

    OpenTable Diner

    Atlanta

    1 review

    1.0

    1 review

    Dined on September 24, 2022

    overall1food2service1ambience2

    This was the worst experience ever. Ever. The service is like so so so bad. The lack of common sense was worse. The amount of time it took to get kids food out was insane (I mean 1.5 hrs for pancakes). Like do not go ever.

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27. NW

    NotWorthIt

    1 review

    2.0

    1 review

    Dined on September 24, 2022

    overall2food2service3ambience2

    Way overpriced for the value. The price for getting "Sugar" (candy, treats) etc. is not worth the hassle of limited parking, non-functioning bathrooms & mediocre food. My second time visiting will probably be my last. The Atlanta location could learn a few things from the Las Vegas location in terms of ambiance & taste of food.

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28. DA

    DaneshaA

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5

    We had a really long wait for our food. Our server Dom was awesome!!!

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 23, 2022

    overall5food5service5ambience5

    The hostess was so sweet she offered my son a milkshake on the house my server was Charleston had amazing energy with a pleasant smile to match

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30. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on September 23, 2022

    overall5food4service5ambience5

    It’s was a nice place to bring your kids. The service was great but the steak I had it was ok but to much fat on it. Everything else was great. Thanks to my waitress Sam

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31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 23, 2022

    overall5food3service5ambience5

    From beginning to end, our experience was amazing. The hostess Autumn was so sweet and kind. It was a busy night and she made sure to accommodate my daughter and all of her friends for her birthday. Our server Jacque went above and beyond to make their experience memorable. The happy birthday she received was heard throughout the entire restaurant. The food was really good and the drinks were even better. I can’t thank Jacque and Autumn enough!!!

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32. JO

    JOYANNAF

    1 review

    2.0

    1 review

    Dined on September 23, 2022

    overall2food1service4ambience1

    All of the fries were salty. My chicken fingers were brought out cold. The seats at our table were ripped. The door was kept open so there were flies flying all around our food.

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33. AH

    AndreaH

    1 review

    2.0

    1 review

    Dined on September 22, 2022

    overall2food1service3ambience2

    Food was not good. Chicken Penne pasta was dry, Chicken & Waffles not good. Chicken was not tasty but waffles were good. The A/C was not working so it was really hot. Not a good experience for the cost. Just stick ordering drinks and appetizers,

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34. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 22, 2022

    overall3food4service4ambience3

    First time I went was a amazing experience but Thursdays 8/22/22 only a few customers and I had made a reservation and still waited for someone who come up to take our name or something they just kept looking at me and who I was with for 10 minutes before making us wait again. The food was fast and good but the seats were peeling and the music was so loud the server couldn’t hear us. We ordered some sliders and a sandwich and had to pay a 20 dollar tip that was automatically changed. I’m all for paying for good service and quality but 130 for a drink and a sandwich. I’m not sure I will want to go back again. The experience is nice and it’s all different but they should put some of that money back into things like chairs. 50 bucks for a drink that is 90% dry ice they can afford some chairs

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35. N

    Nelly

    1 review

    1.0

    1 review

    Dined on September 21, 2022

    overall1food1service1ambience1

    When we first got to the restaurant we were told that they could not seat us because all 9 ppl of our party wasn’t there. That was a bit confusing because they was no explanation of this when we made the reservation. Finally we were seated after waiting for hr and 30 mins, just to wait another 20 mins for our server to come . When our waiter came she explained who she was and that she was going to get us some water and then our orders. Bringing the water took another 15-20 mins. Eventually she back with waters in a plastic cup with lids. Took our drink and food order. We ordered food at 8:45 we did not get our food until 9:55. I mean it just gets worse and worse let’s not talk about got it was in this restaurant it was ridiculous, we were sweating from walking the moment we walked in till the moment we walked out. I was embarrassed because I had friends that came all the way from California to celebrate their birthday and it was a horrible experience. I probably with never come back to this establishment.

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36. SM

    SchrisM

    1 review

    1.0

    1 review

    Dined on September 21, 2022

    overall1food1service1ambience1

    Had a reservation, showed up 20 mins early and was told to sit at the bar because there would be no tables ready by our time due to other reservations bringing more people than they stated. It was so hot and humid inside. Smelled bad. Was super dark. Sat at the bar and the bartender barely looked at us. He said nothing just handed us menus. Then he disappeared for a while. I had to catch his eye and point to a drink. Took about 30 mins to get the drink even though it wasn't packed and we watched other drinks ordered after ours be made. Drink was awful and uneventful for $46. Won't be returning.

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37. AG

    AGibbs

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on September 20, 2022

    overall3food4service4ambience2

    It was an experience. Worth the $? Maybe not but the experience was cool. A/C issues that day. Lack of staff as well. Very pricey but if it's a special event then ok.

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38. TR

    TatiannaR

    1 review

    1.0

    1 review

    Dined on September 19, 2022

    overall1food1service1ambience1

    Food is nasty . They failed inspection there score is a 51. They need to be closed down

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39. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on September 19, 2022

    overall4food5service4ambience4

    It was wonderful, we really enjoyed ourselves and will definitely dine here again.

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40. c

    cherylynn

    1 review

    5.0

    1 review

    Dined on September 19, 2022

    overall5food5service5ambience5

    We had an amazing experience, friendly staff, and great waiter (Austin) .. This experience exceeded our expectations ..

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