Sugar Factory American Brasserie - Atlanta

Name: Sugar Factory American Brasserie - Atlanta
Address: 1080 Peachtree St, Atlanta, GA, United States, 30309
Telephone: (470) 428-4395
Price range: $31 to $50
Rating: 3.3

3.3

5062 Reviews

$31 to $50

American

Top Tags:

The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied.

For large party reservations (11 or more) please contact :

atlantaparties@sugarfactory.com

Make a reservation

Party Size

2 people

DateTime

Nov 28, 2023

7:00 PM

Booked 71 times today

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Hours of operation
Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
Phone number
(470) 428-4395
Website
https://sf3.sugarfactory.com/atlanta-ga
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Executive chef
Chef Keith Levesque
Private party facilities
For all Private Event inquiries please email atlantaparties@sugarfactory.com We welcome you to explore our Private Dining options, perfect for any occasion.
Private party contact
Beshoy Rizk: (470) 428-4395

Location
1080 Peachtree St, Atlanta, GA 30309
Neighborhood
Midtown
Cross street
1080 Peachtree St NE
Parking details
Public Parking Lot, Cross Street is 1080 Peachtree St
Additional
Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

What 5,062 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.3

3.3 based on recent ratings

3.3Food
3.5Service
3.6Ambience
3Value

Noise • Moderate

Loved For

Atlanta Metro
Kid-friendly
Atlanta
Kid-friendly

5,062 Reviews

OT
OpenTable Diner
Atlanta Metro
1 review
4.0
1 review
Dined 3 days ago
overall4food2service5ambience4
The experience was nice so was the waiter Charleston. I had the sampler with Mac cheese ball onion ring chicken and tenders. The sauce for Mac cheese was strawberry flavored or it taste like u was eating strawberries Mac and cheese which was not good. The sliders were really hard and dried out and cold so was the chicken. I don’t believe the price match the quality.
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k
kand83
Atlanta Metro
78 reviews
vip
3.0
78 reviews
Dined on November 19, 2023
overall3food4service4ambience4
Our server, Aaron was excellent. However, we waited an hour for our drink orders and another 45 minutes for our food to come out. The kitchen and bar need a little more efficiency. The vibe was cool. The music was great! The food was good and fun.
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PJ
PamelaJ
Raleigh
23 reviews
vip
5.0
23 reviews
Dined on November 19, 2023
overall5food5service5ambience4
our waitress was very helpful and attentive. The food hit the spot and the drinks and mimosa flight were wonderful!
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TT
TiffanyT
Atlanta Metro
7 reviews
vip
5.0
7 reviews
Dined on November 18, 2023
overall5food5service5ambience5
Went to celebrate my friends birthday. Very versatile crowd from children, young adults, to middle aged folks. The music is played loud and the entire experience is a vibe. Food is served in large portions and drinks are STRONG!!! Lol
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WM
WykeshaM
Atlanta Metro
1 review
1.0
1 review
Dined on November 18, 2023
overall1food2service1ambience1
The service is horrible! Had reservations at 2:00, was seated at 2:20 and didn't receive water until 3:00. The birthday girl received her drink and food last. Just expected better service giving how expensive everything is.
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NR
NattyR
Atlanta Metro
2 reviews
5.0
2 reviews
Dined on November 17, 2023
overall5food3service5ambience5
Celebrated my sister birthday with her here and had a wonderful experience. Drinks were amazing and staff superb especially our host Tre. Food selections are okay - wouldn’t consider it a dinner spot. Desserts ordered by others looked delicious and happy birthday song/dance, photos were great.
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CL
CherelleL
Louisville
1 review
5.0
1 review
Dined on November 17, 2023
overall5food5service5ambience5
Everything was fine my son enjoyed hisself. I would make sure you order the Birthday Special it’s a memory you will never forget
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OT
OpenTable Diner
New York Area
15 reviews
vip
5.0
15 reviews
Dined on November 13, 2023
overall5food5service5ambience5
Very nice place to go and explore different drinks and food.
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QK
QuashaundaK
Atlanta Metro
6 reviews
5.0
6 reviews
Dined on November 12, 2023
overall5food5service5ambience5
We celebrated my daughter’s 12th birthday with her friends and family. A party of 12. We had the brunch menu served family style. The food was hot and fresh. Our waitstaff was very accommodating and professional. And her birthday dance by the staff was awesome. The girls absolutely loved it!
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MP
MarP
1 review
2.0
1 review
Dined on November 12, 2023
overall2food3service1ambience2
Food was good, but service was so slow and uneven. First two plates served and finished before last plate was served.
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TP
TiffanyP
Atlanta Metro
2 reviews
3.0
2 reviews
Dined on November 12, 2023
overall3food3service3ambience3
Searched for months on the perfect place to go after I had 2 bodybuilding competitions. Was looking forward to a great meal and dessert...my meal (burger and fries) was delicious but when I went to order dessert the cookie skillet I was told they were out, they make it on site and were out. So disappointing
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JO
JneO
1 review
2.0
1 review
Dined on November 12, 2023
overall2food2service1ambience1
If your expectation is based on the pictures Instagram or any other social media you will definitely be disappointed. The cleanliness the service and the food quality vs price is not worth it. Don’t recommend
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TB
TBurt
1 review
2.0
1 review
Dined on November 12, 2023
overall2food1service2ambience4
Not worth the money, food was horrible! Took 2 hours to get cheese fries, 2 pasta dishes and a salad. We were looking forward to visiting the Atlanta location after seeing it on TV and it was a big disappointment!
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A
Aziep
1 review
5.0
1 review
Dined on November 12, 2023
overall5food5service5ambience5
The food, the staff was excellent. The energy there is above the top. This is .y second time in the past 3 weeks
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SJ
SuzeJ
1 review
5.0
1 review
Dined on November 11, 2023
overall5food5service5ambience5
I had my daughter 15th birthday here and she loved it our server was Kiera and she was the best they dance for her and treated her like a princess will definitely be back
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L
Lindas
1 review
1.0
1 review
Dined on November 11, 2023
overall1food1service1ambience3
Reservation was for 2:45pm, we arrived and was seated promptly. We placed our order 5-10 mins after being seated. We didn’t receive our food until 4. My plate had hair on it. The Chef came out and said she would personally remake my order. I waited another 20 mins for my order only for the food to come out overcooked! I’m convinced the original meal was dropped back in the grease and the hair was removed from the plate. I couldn’t even eat my wings bc they were soo hard. We chose this place for my daughter’s 15th birthday and even her and her friends said that it’s only worth the hype & is very overrated! 0/10 DO NOT RECOMMEND
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LB
LB2023
1 review
1.0
1 review
Dined on November 11, 2023
overall1food1service1ambience1
My experience was terrible I had such high expectations for my daughters birthday & was very disappointed the service was terrible & delayed I sat with water & menus before the waitress returned, the food was disgusting & the I was highly upset that the over priced entrees I ordered for presentation purposes looked nothing like the pictures I was told “they were out of ducks” my drink came undressed then I was asked would you like us to dress it? Why would I come to a restaurant for an aesthetic if I didn’t want the full experience I will not be returning!
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AD
AilikaD
1 review
5.0
1 review
Dined on November 11, 2023
overall5food5service5ambience5
Celebrated 13th Birthday! My Son enjoyed the service and staff.
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S
Shun
Atlanta Metro
2 reviews
1.0
2 reviews
Dined on November 11, 2023
overall1food2service5ambience3
1st off, they made me pay $7 for ice cream once I told them it was my 12yr old bday. If I would have know I had to $7 for 1scoop of ice cream, I would have never said nothing…he brought the ice cream out on his own, I didn’t even tell the waiter nothing. Then 2nd, he forgot to add my son drink to my original ticket…he came back with another ticket which mean, I had to pay another mandatory service fee+TAX. I think I’m done with sugar factory bc this is the 2nd bad experience I’ve had. Crazy smfh
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Z
Ziggy
1 review
5.0
1 review
Dined on November 11, 2023
overall5food5service5ambience5
Great service and great food. Highly recommend to others. Music was great too.
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t
taraw
Atlanta Metro
4 reviews
5.0
4 reviews
Dined on November 10, 2023
overall5food5service4ambience5
The portion sizes are about half of what you see in the pictures at the same cost. Overall, it was a great experience and my kids loved it but value for money has definitely decreased.
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AH
AshleyH
Atlanta Metro
2 reviews
5.0
2 reviews
Dined on November 6, 2023
overall5food5service5ambience5
Everything was AMAZING!!! Thank you for making it a night to remember for my daughter’s 22nd birthday!!
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JH
JenniferH
Atlanta Metro
8 reviews
vip
2.0
8 reviews
Dined on November 5, 2023
overall2food4service3ambience3
It took FOREVER for the food. They definitely seemed short staffed.
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CS
ConstanceS
1 review
1.0
1 review
Dined on November 5, 2023
overall1food1service1ambience3
Service is horrible! They were very slow and failed to follow up at our table. I hate being required to tip 18% on a bill when the service was horrible. The food is beautifully presented but not good. I took my son for his 8th birthday and I was extremely disappointed. The milkshakes came an hour before the food so of course they didn’t eat of their food. I had the chicken Alfredo which the chicken was extremely dry. My spouse had lobster and it was mushy and over cooked. The colorful slider buns are tough so keep that in mind if you order it for children. The buffalo wings were good. And the stacked pancakes were good but I didn’t realize it was 10 large pancakes so the child only ate 1. It could have been enough for each child or adult to have 1-2 each. If you’re looking for good food and good service it’s a no for me. If you just want to make you child happy to get a milkshake full of junk food go but please don’t have high expectations.
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BK
BriannaK
1 review
1.0
1 review
Dined on November 5, 2023
overall1food1service1ambience1
Service was horrible took over 2 hours for our food. Prices difference on menu than on check was more expensive. Waitress didn’t come to table to check on us at all. Food was not good horrible birthday experience will not be back
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RG
RobynG
1 review
2.0
1 review
Dined on November 5, 2023
overall2food2service1ambience3
The food took a long time to come out; the meal that my husband ordered was on the menu but they weren't serving it YET, so they had to choose something else; waitress seemed upset that we didn't order one of specialty drinks
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H
Haley
1 review
1.0
1 review
Dined on November 4, 2023
overall1food1service1ambience1
Highly disappointed with service, food, & cleanliness. The atmosphere was not the best for a 9 year old birthday party.
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TE
TiffanyE
1 review
3.0
1 review
Dined on November 4, 2023
overall3food4service3ambience4
Service was super slow, and apparently the prices in the menu were incorrect. Our server was very nice and tried to keep us informed of what times due to kitchen issues, but it was crust to watch other tables get their food before us even though they came in after us.
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VW
VeronicaW
Atlanta Metro
1 review
5.0
1 review
Dined on November 4, 2023
overall5food5service5ambience5
It was fun! My kids loved it! The food was good and the waitress named BLu was awesome.
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OT
OpenTable Diner
Atlanta Metro
2 reviews
2.0
2 reviews
Dined on November 2, 2023
overall2food1service2ambience1
Not like the ones in Vegas and New York where everything was awesome! Disappointed in atl location. Food was mediocre and prices were ridiculous. A half of a cup of soda was 5 dollars. Bathrooms were ‘eh. Couldn’t split the tab the way we needed bc they only had two working computers and they “just don’t have time to run so many cards” yet the restaurant was empty. The only thing great about our experience was that our waiter was nice. Doubt I’ll go back and recommend.
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SS
SusanS
Charleston
2 reviews
1.0
2 reviews
Dined on November 2, 2023
overall1food1service3ambience1
Our waitress tried her best but something wasn’t right. We were seated at 810 and did it have our food until 1015. And it came in waves. First two people then 15 more minutes 2 more. We did not leave until 11. WOULD NOT RECCOMEND
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OT
OpenTable Diner
Richmond
2 reviews
1.0
2 reviews
Dined on October 29, 2023
overall1food1service1ambience1
This was by far the worst experience ever good wasn’t good cups were dirty asked for a manager they never came to accommodate
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KP
KeishaP
1 review
5.0
1 review
Dined on October 29, 2023
overall5food4service5ambience5
The Sugar Factory was enjoyable. Really nice setting. Music was great. The service was great and the food was absolutely delicious. I did not like that I had to wait for my whole party to show up to be seated but outside of that we had a really great time
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MZ
MarilynZ
1 review
1.0
1 review
Dined on October 29, 2023
overall1food2service1ambience2
The worst expirience i have ever had in a restaurant service was horrible it took them 40 minutes to get the drinks to the table they forgot my sons meal we only saw our server 2 times that night it was just a overall bad expirience
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OT
OpenTable Diner
1 review
1.0
1 review
Dined on October 29, 2023
overall1food1service1ambience2
Being a regular of the Beverly Hills location for multiple occasions, I had the expectations of a certain level of client experience. Not sure if they were short staffed or just bad management but the service was horrible. We had a party of 10. I’m totally fine with adding the mandatory gratuity. I actually planned on giving more than the mandatory tip. The issue is when staff feels it’s automatic tip money made, they don’t show up to the table to refill drinks, check to see if you want to order anything else etc. I literally had to walk up to the bar to start a separate tab with the bartender to order drinks. Then when asked why I am doing that, it was mentioned that the waiter never put the original order in. I guess they were too busy dancing and singing Happy Birthday at other tables. Needless to say I won’t be visiting this location nor recommending any friends, family member or clients. It’s not personal, it’s business.
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TL
TheresaL
1 review
3.0
1 review
Dined on October 28, 2023
overall3food2service1ambience2
Service was poor. Food was ok at best. Would no recommend to my friends
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MM
MsMatt
Tallahassee
4 reviews
4.0
4 reviews
Dined on October 28, 2023
overall4food2service5ambience5
Service was impeccable! The vibes were there but the food wasn’t good or flavorful. I enjoy the atmosphere but with the bar crawl people gathering in the restaurant it seemed very crowded and congested. We also sat close to a party and the children were walking near us and running around playing I felt that the sever should have said something to the table.
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OT
OpenTable Diner
1 review
5.0
1 review
Dined on October 28, 2023
overall5food5service5ambience5
Rated the value low because they charge a 3% convenience charge; so a restaurant charges for customers to patronize them. I guess they don’t need customers. If it’s to pay the wait staff, they are being cheated because the establishment only thinks they are worth 3%.
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OT
OpenTable Diner
Greater Boston
1 review
1.0
1 review
Dined on October 28, 2023
overall1food3service1ambience1
Terrible. The service was awful. It took almost 2 hours for 2 apps and a burger to be made. Unacceptable.
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KS
KenyattaS
1 review
4.0
1 review
Dined on October 28, 2023
overall4food5service3ambience5
The sugar factory was great thing to experience!!! I love the atmosphere! The only complaint I have is the food portions don’t add up to the price, but it was good! The drinks were good and the music was awesome! Friendly staff!!!
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FAQs

Sugar Factory American Brasserie - Atlanta is rated 3.3 stars by 5062 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

Party Size

2 people

DateTime

Nov 28, 2023

7:00 PM

Booked 71 times today

Google Map for Sugar Factory American Brasserie - Atlanta

1080 Peachtree St, Atlanta, GA 30309

Additional information

Cross street
1080 Peachtree St NE
Neighborhood
Midtown
Hours of operation
Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
Price
$31 to $50
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Public Parking Lot, Cross Street is 1080 Peachtree St
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Chef Keith Levesque
Additional
Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

Website
https://sf3.sugarfactory.com/atlanta-ga
Phone number
(470) 428-4395
Private party facilities
For all Private Event inquiries please email atlantaparties@sugarfactory.com We welcome you to explore our Private Dining options, perfect for any occasion.
Private party contact
Beshoy Rizk: (470) 428-4395

Sugar Factory American Brasserie - Atlanta

Make a reservation

Private dining

Additional information

Menu

What 5,062 people are saying

Overall ratings and reviews

Loved For

FAQs

How is Sugar Factory American Brasserie - Atlanta restaurant rated?

Is Sugar Factory American Brasserie - Atlanta currently accepting reservations?

Make a reservation

Additional information