Sugar Factory American Brasserie - Atlanta

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1. H

   Hannah

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food2service2ambience5

   It was really expensive for not that good of food. The waiter was not very attentive and we waited a long time for drinks, food, and the bill. The restaurant is beautiful and it was nice to sit upstairs though.

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2. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food3service5ambience5

   We really enjoyed it was my daughter’s Sweet 16 birthday

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3. OT

   OpenTable Diner

   Atlanta

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food3service1ambience3

   I visited here to have a birthday dinner for my daughter however, the service sucks, We waited over an hour to place orders, another hour and a half to be served without silverware, napkins and etc.. Finally it’s time for us to leave however it took another hour to check out our waiter was nowhere to be found literally the whole entire time however I can say he was very pleasant and do too the plans after our dinner there was no time to speak with anyone regarding the poor service I’m sure if this had anything to do with the traffic, but I know for sure that all tables are supposed to be well taken care of in a timely manner and my table was definitely not however, my daughter did enjoy herself here with her friends

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4. JB

   JasmineandBrandon

   Charleston

   6 reviews

   4.0

   6 reviews

   Dined 5 days ago

   overall4food5service4ambience5

   Had a great time! Asked about the availability of the souvenir ducks before ordering the sliders and was told they had some. Ordered the sliders and they came out from kitchen without the duck. I flagged down our server and he then said he was told they were out. Really only ordered them for the souvenir duck. So that was crappy because they were $26. But other than that it was great. Food was delicious and drinks too, and had plenty of leftovers.

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5. SW

   SiobhanW

   Chicago

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service5ambience4

   It was rather cold in the restaurant, especially when sitting by the door. The service was amazing. The food was okay; it’s nothing spectacular (it’s simple American cuisine).

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6. CB

   CharettaB

   1 review

   5.0

   1 review

   Dined on January 25, 2023

   overall5food5service5ambience5

   The server was great. Everything was great no attitude. Everybody was so sweet soon as we walk to the door. Patient with us I had a great time.

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7. OT

   OpenTable Diner

   Atlanta

   5 reviews

   vip
   4.0

   5 reviews

   Dined on January 25, 2023

   overall4food3service3ambience4

   We celebrated my daughter’s 12th birthday. We did have reservations and were seated once the full party was present. It was pretty busy for a Tuesday night I only saw 2 servers and we were seated upstairs along with one other party. Overall she enjoyed it and that’s all that mattered. Davonte was our server and he was great, he did let us know that they were understaffed so things did take a while but he had great communication and that made a difference, having expectations set. I ordered the Cajun Chicken Alfredo, the sauce and noodles were good but the chicken tasted like can chicken. My husband and our daughters ordered burgers which they ALL said were amazing! I was hesitant because of the reviews I had read but overall we enjoyed our time. I would definitely go back and try the burger instead. Service seems to be better during the week than the weekends and not super late. Thank you again to Davonte for making her birthday special and ensuring that we enjoyed our time! He was great and had a great attitude despite being understaffed with a packed restaurants

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8. TP

   TahliaP

   Atlanta

   2 reviews

   3.0

   2 reviews

   Dined on January 22, 2023

   overall3food2service4ambience3

   I didn't enjoy the Sugar Factory. I had a reservation and still had to wait for a half hour to be seated. The music was extremely loud so having a conversation was out of the question. The food was just ok and overpriced. The one good thing I can say is that our server was nice and thorough.

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9. KW

   KellyW

   Orlando

   1 review

   2.0

   1 review

   Dined on January 22, 2023

   overall2food3service2ambience1

   The restaurant was so dirty, overbooked reservations, we waiting an hour and a half for food and that was with a reservation. Both rest rooms upstairs were not usable. There was food on the floors and the upholstery on the seats were all ripped and coming off. Having said that, the servers were doing the best they could with what they had and the food was good when it finally arrived. This location is in serious need of repair. Very disappointing after having been to several other locations. Would not return.

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10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food1service1ambience2

    Only saw our waitress 3 times…. No silverware, drinks came after food. Brownies in ice cream were stale. Food was cold and flavorless. Never again

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11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food1service1ambience3

    Let me start of with its cold outside and inside the restaurant Food was cold Drinks was amazing My total was 158 they added a mandatory 31.95 serves fee 14$ in taxes total 203 The mandatory service fee is the tip just remember that and consider I paid a service fee they couldn’t even sing baby shark to my baby girl the host said i would have to send 100$ for that

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12. LK

    LadyKen912

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food2service4ambience2

    I would recommend this for children and teenagers. As for adults we like good drinks and good quality in food. The restaurant didn’t do that for me.

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13. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food1service3ambience4

    The food was terrible, 2nd time going thought I’d give them another chance but no overly expensive and the food is nasty and not worth it. I give the milkshake a 9. Other than that this place is WAY overrated!

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14. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    3.0

    1 review

    Dined on January 19, 2023

    overall3food5service4ambience3

    We always go to sugar factory when in Atlanta. Service is usually fast even on a busy day. We set reservations for a Tuesday, it was a very slow day at the restaurant but we waited 20 min to be sat, and another 10 to be greeted for drinks. The bathroom was disgusting! I don’t want to go into detail but for such a nice place the bathrooms are nasty and it was very slow, so there’s no excuse! Food was good, drinks were good, staff was friendly. Few hiccups with our order but I would still return hoping that the staff is on their a game. I just hope they see this and make sure that their staff speeds up the service and that they keep their bathrooms clean!

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15. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on January 18, 2023

    overall1food1service1ambience1

    We didn’t stay. Run down restaurant

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16. OT

    OpenTable Diner

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on January 16, 2023

    overall5food5service5ambience5

    Birthday and our waitress made it special. Thank you

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17. OT

    OpenTable Diner

    Tampa

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food1service1ambience1

    Resturant was out of 6 different items we attempted to order. We waited 20 minutes to place the order to find out all the items were out rather than it being disclosed at the time we were seated.

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18. JL

    JasonL

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food4service3ambience3

    My daughter loved her smoking goblet drink. Was a neat place to dine. However, they had no sweet tea. They did not have certain menu items available. Their Wi-Fi did not work so their online menu was hard to access. And when the Wi-Fi didn’t work we requested a hand held menu. They did not get it for me I had to go downstairs and retrieve it myself.

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19. CG

    ChristyG

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service1ambience1

    My family had a reservation and waited 45 min for two milkshakes and they never arrived to our table so we ended up leaving a tip on the table and leaving. It was so loud inside and the music was extremely loud to the point where we couldn’t even talk with each other. I will not go back to the Sugar Factory.

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20. T

    Tylar

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food1service4ambience3

    We order chicken and waffles and had to send it back THREE TIMES Because our chicken was BLOODY!!!!! It was Very crispy, but once you cut it open, RED BLOOD came running down.! The only piece of chicken that was done, was the wing. The thigh, Leg, breast was still undercooked!

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21. OT

    OpenTable Diner

    Tallahassee

    2 reviews

    1.0

    2 reviews

    Dined on January 14, 2023

    overall1food1service1ambience3

    We waited 2 hours just to get our food and it was cold also we never received our drinks . We was at the restaurant for about 3 hours just waiting on drinks and food. I reserved my table days in advance so I’m not sure why I couldn’t get a decent table. I had a party of 4 and the pushed to single table together in the middle of the floor.. it was really uncomfortable and we was in the way of traffic. Overall the worst experience.

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22. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    It was my friend birthday and we had a wonderful time and will be back thank you to all the lovely staff and Shout out to Benson he was our server he was amazing 🎉🎉🎉🎉🎉 thank you again 🎉🎉🎉🎉🎉

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23. DM

    DayshaM

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    Really love the energy from the employees food was good loved it

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24. DM

    DanniM08

    1 review

    4.0

    1 review

    Dined on January 13, 2023

    overall4food4service3ambience4

    The service was a little slow. There wasn’t a lot of people in there for it to be slow.

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25. B

    Bucketlistitem

    1 review

    2.0

    1 review

    Dined on January 11, 2023

    overall2food3service4ambience2

    The drinks were great but they were $50 each. The food was okay at best. Not great by any stretch. The service was also not great. Our server was borderline rude. The chairs were all worn and the leather was ripped making for uncomfortable seating.

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26. JB

    JaiBar

    1 review

    2.0

    1 review

    Dined on January 11, 2023

    overall2food2service3ambience3

    Sugar Factory was a cool experience for my 13 year old for her birthday, but the restaurant needs to be updated (broken tiles, selfie walls, ect.) The food was overpriced and the milkshakes were cool to look at but not the quality one would expect for a $20+ milkshake. This was a one time visit for us.

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27. LR

    LynR

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 11, 2023

    overall5food4service4ambience3

    First time there for my daughter's 21st bday.. I enjoyed it. My food was delicious(veggie burger)and the staff was great. I didnt like my drink, but thats because I chose wrong. My daughter's drink was pretty cool looking. We had a good time

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28. CR

    CordeniaR

    Atlanta

    1 review

    4.0

    1 review

    Dined on January 9, 2023

    overall4food4service5ambience5

    Great birthday spot! Everyone got a sugar rush but we’ll be back because our server Akirra was amazing!

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29. RH

    RicardoH

    Atlanta

    11 reviews

    4.0

    11 reviews

    Dined on January 8, 2023

    overall4food4service5ambience4

    Went for my daughter’s birthday and she loved it. They have good food, over the top milkshakes and really good drinks. I would definitely go back.

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30. DB

    DavidB

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Service was great! Food and drinks were even better! Literally couldn’t eat everything as all of it was just too good. Awesome place.

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31. JS

    JosalynS

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    My forth visit I love it every time food was great and the drinks never disappoint.

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32. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    It was great the staff were super excellent and very nice. I would recommend coming back again ❤️

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33. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 7, 2023

    overall3food3service2ambience2

    Food was good. Expensive drinks tasted like juice. Service was very slow.

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34. LL

    LucyLeeLane

    Orlando

    1 review

    3.0

    1 review

    Dined on January 7, 2023

    overall3food2service4ambience3

    This is a destination restaurant, definitely order the Insane Shakes or the Sugar Factory drinks - they are the signature items of the restaurant. Our server Jafar and the manager were fabulous but the actual food was just so-so. The Steak Stir Fry was fair the sauce was way too sweet for a stir fry and the rice was mushy, the Rainbow Sliders were good the buns were kinda crushed and they ran out of the duck that is suppose to be on the plate. The best item was the Fried Mac and Cheese appetizer, they were amazing and we highly recommend. This is not an everyday restaurant but for a special occasion it is worth the drive downtown Atlanta. But stuck to their signature items and maybe an appetizer. It is pricey.

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35. OT

    OpenTable Diner

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    I loved everything

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36. W

    Wizduum

    New York Area

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food2service2ambience3

    The quality of service and food does not match the increasing prices. We had to ask for plates after our food was delivered, then utensils because not delivered with the plates or prior to food coming.The signature sliders, they made the buns bigger but less meat. Now, three times I have come and ordered them and not received the duck with them. The wings we had to send back, overcooked and they are very tiny no meat. Not worth the money. The King Kong dessert the ice cream was already melting by the time it got to the table. It use to be are go to spot, we will not be returning. The last couple of visits for birthday occasions have not been satisfying.

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37. BB

    BrittanyB

    1 review

    1.0

    1 review

    Dined on January 5, 2023

    overall1food1service3ambience1

    I visited this location to celebrate a birthday. I noticed immediately upon entering that the establishment was dirty and unkept. It did not match the online description nor did it meet my family’s expectations. The chairs were peeling and the chandeliers were dusty. It felt a lot smaller than the 8000 sq ft that it was claimed to be. The food made my 13 year old sick, she puked on the way to the car. We spent $228 on apps, entrees and a goblet and didn’t enjoy ANYTHING. One of the runners delivered the wrong order to our table and when he realized it, he came back to retrieve it AFTER MY SON HAD BEGAN TO PICK AT THE FRIES! This place is a joke. A tourist trap at best. Would not recommend and definitely would not return.

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38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 4, 2023

    overall5food5service5ambience5

    it was so good!!!

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39. SM

    SusanM

    1 review

    1.0

    1 review

    Dined on January 4, 2023

    overall1food3service1ambience2

    During our visit there was no wait staff available and the manager had to assist. We were not acknowledged for over 30 minutes. Over priced for food and advertised ambiance.

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40. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on January 4, 2023

    overall5food5service5ambience5

    We had an absolute great time, but the star of the show was Dom, our server! He made our friends’ birthday so so special! He really has a great attention to detail and such a great personality! He truly cares about your experience! 10/10 would recommend this place and Dom as your server!

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