Sugar and Smoke
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AHN Burn Unit Happy Hour
$5 Craft Beer Specials $6 Select Wine Specials $3.5 Miller Lite Specials
Terms and Conditions:
Valid For: 1 - 20 people
Starts: January 2, 2019
Ends: January 3, 2118
Availability: Mon-Thu 4:00PM-6:00PM
The menu had some interesting options, so we thought we’d check it out. There is a small off street parking lot, which was nice for a Friday night in Bloomfield. We sat in a dining room next to the bar, but in a separate room. The piped-in music was loud enough to make conversation difficult. The decor was nondescript, but we weren’t there because the room looked nice! The room was about half filled, and it seemed that everyone else had already ordered, or was already eating. A bottle of water was brought to the table, which was nice since our server was often MIA. We ordered an appetizer and two entrees. The app came out in less than ten minutes, and was fine. Nothing over the top. Then, we waited over an hour for our entrees, a dinner salad and barbecue sandwich. During this time, we saw tables around us flip, and the new diners ordered and were served. After about 40 minutes, we were told that there was a mixup, and that our order would be out in a few minutes. Twenty minutes later, we were served. The sandwich was acceptable, but lacking in much flavor. The “brioche” bun was unimpressive and the fries seemed to be from frozen, not freshly cut. The salad was pretty good, and the beets seemed fresh, but there were a few bits of slimy lettuce in the mix. It looked like greens from a bag. The grilled chicken also seemed to have come straight from Restaurant Depot.
There was nothing about the meal that should have taken that long, even if it had to have been made twice. Our server did apologize a couple of times, saying that as she’d told us, there was a mixup. Given the extreme wait, I think they should have offered a free app it dessert. While we would have refused either, some effort on the part of the restaurant to make up for the long wait would have been the thing to do.
Would we go back? Probably not. Lackluster service and unreasonable wait aside, there are so many other dining options in the city, I think we would try them first.
The restaurant has great potential, but definitely need to work out some kinks. We had a later reservation at 8pm and they were out of the brisket, pulled pork, and meatloaf. The service was pretty slow, but the waitress was very nice and apologetic. We could tell she was working hard and was not her fault. Additionally, the owner happened to be outside and helped us with parking when we arrived. After circling a few times trying to find something, this definitely was the highlight. Great people and friendly service goes a long way. We tried all the apps and they were delicious. I just hope they are able to work out the kinks. If you go, just try to have patience from the get go and your experience will be much nicer.
I hate writing this kind of review because I was really looking forward to this place. Nothing went right almost the entire evening. We had a 730pm dinner reservation on Saturday evening. We were told there would be a 10 to 15 minute wait, but there were empty tables? After being seated and placing our order, we waited about 30 minutes for our appetizers to arrive. Fried Green tomatoes and soup. We then waited another hour 15 minutes for our meal. Fried Chicken and Shrimp & Grits?? Again not very complicated. Food was okay, but not worth the price. Service was really slow. Everyone was nice, but we did not expect to be at this place for almost 3 hours..
Some pretty significant staffing/wait issues — not exaggerating when we were served more than two hours after ordering - I understand Saturday gets busy, but this was pretty complicated. We appreciated our server throughout.
There was only one server in the back room, where (2) we were seated. It took forever to get a drink and food. True, this was a Saturday night, but I just think they should be able to handle a "full house."
I would have preferred some type of sauce or juice on my brisket. It was too dry otherwise.
Great food service could be a little faster but worth the wait
I ordered chicken and waffles. It was LITERALLY 3 fried chicken wings (smaller than KFC) on a waffle for 16 dollars. The fried green tomatoes were soggy and collared greens tasted like a whole box of salt got dumped on it. We were excited to try this but will never go back!
Being vegetarian I had limited choices but the Chef was quite accommodating and made a dish for me that was just delicious. Staff are friendly and attentive.....love this place and going again tonight.
The greeter took us to our table and was friendly - made some suggestions for us. We opted for the crab hushpuppies, brisket, mac & cheese, collard greens, and cornbread. The hushpuppies were decent, but not exceptional and probably not worth the cost, but we held hope that the rest of the meal would be really good. When our meals came out, the brisket was very dry as was the mac & cheese. The collard greens had no pieces of bacon in it aside from one tiny piece that looked like a bacon bit. We mentioned our concerns to our waited who apologized but didn't offer to do anything to make anything better. The waiter was nice, but not very effective with service. We have no plans of returning.
I went to has late lunch and had the restaurant almost to myself. I gave with a 4 star instead of a five for the food because I was not fond of the beignets. They were not bad, but I have been to Cafe Du Monde, so I have high standards. The Brisket was wonderful and the greens were pretty good (not enough liquid or turkey). I should have asked for vinegar and they would have been great.
Went for Sunday brunch. Wait staff was hosting and bussing tables, which meant the service was horrible. We had fried green tomatoes, chicken and waffles, and the brisket hash. Tomatoes were soggy. The chicken was three wings that were all skin and bone, and the waffle was mealy. The potatoes and peppers in the hash tasted frozen, and the brisket, which was allegedly slow cooked for 19 hours, wasn't even as good as the beef we make in our Crockpot. Needless to say, our first trip was also our last.
The shrimp and grits were really good however the service was very slow!
The service was outstanding and the food was excellent! We look forward to returning soon.
Great place and good food
Before arriving at the restaurant I viewed the menu online. I found several meals that my sister and I would interested in. When we arrived, to our disappointment, the menu was completely different from what was online. None of the entrees that we were interested in were on the menu at the restaurant. The waitress explained that the menu online was not accurate and that others had patrons had the same complaint. My sister and I left the restaurant and went to Lot 17 where the food was excellent.
It took over an hour to get our food. There were 4 of us and each one of us had something wrong with the meal. For example the chicken fingers with Mac and cheese came to the table with overcooked chicken and home fries. When we asked about the Mac and cheese we were told "we are not serving it today. However it was on the menu and we were not told they did not have it at the time we ordered. We will not be back.
If you have no other plans it's ok. But plan to be there 3 hours or more because it takes 2 hours to get your food
I anticipated more of the Southern seasonings. The food was all pretty bland. My omelet was warm, my hashbrowns were hard. Nothing spectacular.
Great atmosphere! Good service.
This was Sunday brunch.
Our waitress was great! Went above normal service, very thoughtful and friendly. The food was good-but not great. Collard greens were very spicy. Brussels sprouts and French fries were good!
Perfect old fashioned from the bar! Crab bisque was yummy and large serving. Ordered Shrimp and Grits, wasn't expecting red sauce (must have not red menu thoroughly) but was yummy. Service was prompt and gave great recommendations! Loved the music!
Prices were very reasonable; however, brisket portions were small.
This was our first time dining at Sugar and Smoke, and it certainly will not be our last. Food was exceptional and we can't wait to try other treat from their wonderful menu. The dining room was clean and well managed. Servers were friendly and helpful.
Average service. Average food. Two different tables in the same dining room while we ate were disappointed enough with their meals/service that they asked to see a manager. Was hoping to be wowed with the unique menu but wasn’t. With so many great restaurants in Pittsburgh it’s doubtful we will go back.
Very slow service, food was served barely warm after a 45 minute wait, manager failed to come to address situation after being asked twice.
Waiter was overworked so service was not great although he was trying hard!
Food was soso
Food was uninspired. Soup arrived cold and when I sent it back to be warmed up, it took much longer than it should have. It was returned to me, clearly having been warmed in a microwave because it was only hot in spots, and with a teaspoon. When I asked for a soup spoon, that took several minutes as well, thus reducing the temperature of the soup further. The rest of the mean was okay, nothing special. Adequate.
Nice place. Loved the ambiance and jazz sound track. I ordered chix and a waffle. 3 small wings and 1 large waffle for $16. The dish lacked creativity and value.
Food was very good. Portions were large. The shecrab bisque was delicious as were the fried green tomatoes. However, it took a very long time to get our entrees. Close to an hour.
Our reservation was at 3:45 so contrary to reasoning it took a while to get seated. Once we were seated the service was excellent . My wife, daughter and myself agreed that some portions of the meal were 5 stars and others not so much. 4 stars. The desserts were fantastic. Best cheesecake ever!!! Would do it again.
What can I say, the food was amazing.
The atmosphere was so pleasant and comfortable. I can't wait to go back again! Delish!!!
We could not wait to try Sugar and Smoke after seeing it on a KDKA segment. Honestly our mouths were watering for the beef brisket. Three slabs came out on a wooden plank VERY tasty but mostly fat and hardly no meat. I was embarrassed to send it back but was majorly disappointed. My husband had the hot chicken sandwich and it was greasy. The salad was delicious as were the hush puppies. All-- the sides were great-- we tried them all. The music was awesome! We will give it another try but will order something different. Best of luck on your new place! Susie & Mark
Food was excellent! Ambiance was beautiful! Service was extremely slow!
Picked this place for a night out with old friends. It took them over 30 minutes to bring drinks (not cocktails so no real prep other than pouring), took over an hour for food for a party of 4, and then an additional 20 minutes to get the check right. The place was not full or busy. The food was good but cold by the time it got to us.
The food here was amazing and the prices were great! However, it was very slow at the restaurant that night, just like our service. Our apps came out quickly, then our food took a while to come, we asked about it and then we were told it was coming out in 4 minutes which wasn’t accurate and it was missing some items. When I ordered my drink I was told they didn’t have any cucumbers so they asked if I wanted cucumber gin instead... I said that was fine. When we finally got our check I noticed a $3 up charge for something I was never told about and when I asked the bartender about it, it was as if I should’ve known and still had to pay it. Food was great! Service was slacking.
I ordered the brisket which came highly recommended by the waiter who waited on us when we first arrived. We were passed to another waitress shortly after. The brisket was fatty and a small serving for $21. The garlic mashed potatoes were cold and I had to ask the waitress to warm up. They came back super hot, so I almost burned my mouth. My friends had sandwiches and the shrimp and grits and were underwhelmed. It wasn’t awful, but just ok.
Home fries were to burnt to eat. Mac and cheese was warm. Entire meal could of been a lot hotter. Would not go back.
I hope they reconsider their recipe for Shrimp and Grits. I was really in the mood for a more traditional version. Mine had what tasted like a Vodka sauce on it and a lot of it. A bit disappointingly.
My shrimp and grits dish was delicious, but we rarely saw our waiter and service was slow. My boyfriends steak and eggs seemed like they sat under a heat lamp for a while, which was disappointing. I’d totally try this place again though because the shrimp and grits was just that good!
The drinks are great, the food was pretty good though not amazing.