We had a reservation for dinner but the noise level was so awful that we left before ordering any food or drink. We left almost as soon as we were seated as we literally could
not hear each other talk
Slow, inattentive, and sloppy waiter.
Check in on time for reservation. Ended up being a table for 7 instead of 11. Advised hostess of the change. She stated it would take 10 min to reset the tale for 7. Went to bar and got drink with everyone else. came back to host stand. Hostess totally forgot waited another 2-3 minutes. She dropped the menus and started to take off . Asked for a drink menu and she never returned. 10-15 mins go by and server finally touches our table. He advised us that it is family style and everything will come out once ready. We were fine with that since we were only ordering small plates. We also ordered a round of drinks for everyone at the table. that took over 30 mins to get to our table. Server then began to say that he was busy because he had a lot of tables. As a paying table, that is not our problem and he should blame that on the hostess and management for lack of training. Asked for a manager but never showed up.
Beware!!!! service will be delayed for large parties and if restaurant is busy.
would not recommend this place for a group of friends or family.
We will be back
The food concept is great.
The recipe is good as well.
The pre prepared food is not acceptable at all.
I ordered chicken drumstick, calamari, pork ribs and chicken satay as an appetizer. The only made to order or hot food was Calamari. Everything else had a good taste but I can bet they all were premade.
My drinks came after we finished the appetizer. Than comes the dinner.
My seabass was literally bitter. It is because the seabass comes with mushroom and bell peppers. The bell peppers were too old and turned into a very dark color and spread the bitterness throughout the fish.
Good spot, Good ambiance, Good recipe and Good pricing but a POOR MANAGEMENT .
The music was so loud we could hardly talk. We asked the manager if he could turn it down. He said he would but did not. The service was awful! Took forever to order, took forever to get our bill. He hardly came to check up on us.
It was a good night! Is a good option for a special occasion, the place is very nice , service is great, the food is delicious.
Food is as good as it always has been. Service is terrible. None of the employees seem bothered except 1-2. Seating was slow though it was empty. THERE IS A CAKE FEE/slice!!! Never heard of it. Sure fire to lose business when they are pretty empty anyways
Worst service ever ever ever!
Not what it used to be at all!!
I cannot get enough of this restaurant. Manager came to our rescue and got us on the patio (in one of three open patio tables) after the hostess told us our reservation for a patio table did not guarantee us a patio table. Sitting on the patio is a night and day day difference for the dining experience. People watching!!!
Food was fair, not great. Service was quick, but very unfriendly.
Food was very good, and service was excellent. The live music /DJ was the icing on the cake
I’ve been to Straits before, but this time we had a large party for a friend’s birthday. The manager was able to accommodate us, despite our group size being over the normal limit, so that was great. However, our waiter was clearly not well-versed in serving large groups. He couldn’t remember who ordered what and so we spent a lot of time shuffling plates around to get the correct meal matched with the correct person. He completely forgot one person’s meal, and then charged us for two items we didn’t even order (and then only removed one of those items from the bill when we pointed them out, and promptly disappeared so we couldn’t get the second item removed). Great restaurant, but probably more of a date night scene, not so much a good group place.
Would not recommend to anyone. Manager should care more and feel free to contact me!
We had a very good meal. Started with Pratha with curry sauce, had the Lemongrass BBQ chicken, kwey thaw, me gore Ng and salmon in banana leaf. All excellent.
I've not dined here for at least two years and our friends were really looking forward to a great meal. Unfortunately that was not our experience. Of the 7 items we ordered, only one was a standout (chicken pops). The spring rolls, asian beef entre, rice, fried rice, garlic noodles were all okay but not exceptionally good. In fact, quite flat. We would have enjoyed the meal even more had our server paid attention to our table. We ordered drinks after sitting down and it was literally 20 minutes before someone returned with them. And that took flagging down another waiter to get that to our table. We watched our waiter look at a screen, hang out with some other waiters but didn't have the attention to our dining needs. Water was not filled, and our second round of drinks was delayed again! It was overall very disappointing. No excuses for being busy because it was really dead! I wonder why ?
One of our favorite restaurants! We had excellent service from Ulysses, efficient, attentive, fun above and beyond. The food was excellent - we usually mix more smaller plates or appetizers with one main dish to experience more variety. No special favorites, we have never been disappointed. Try them all! Going early (6pm) will get you a table of choice, quicker service and a quieter ambience.
The service was just horrible. Waiter kept coming back not only to us but the tables next to us and asking, What did you order again. We ended up taking our food to go. Trying to blame the slow service on the kitchen. Noooo its because you forgot to put our order in.
We got one meal really quick (salmon) but the noodles came out 25 minutes later after asking twice. After the garlic noodles finally came out, another server tried to deliver another bowl of noodles. I was like um no. Then the table next to us got a bowl of noodles that they didn't order. It was noodle mania. They were good, just brought out so late compared to the fish. Very disjointed.
Food was good but the server kept delaying our order.. We had to wait a lot for food and drinks to come to our table.
The food was, as usual, wonderful. Service was great.
Food excellent as always, however we ordered 3 dishes and only received 2. After we finished those 2, waiter came by to check on us and I had to point out the lemongrass chicken was missing. He got it for us, but was a lot longer meal than planned.
This is my third or fourth time dining here, as always the food never fails me!
You need to be drinking a lot to appreciate the food and service, or you will be disappointed. The service was super slow and inattentive. In fact, a major portion of our meal was not delivered until the end of the meal. The food was nothing spectacular and rather bland. Again, none of this would matter if we were buzz.
Everyone from the hostess to the expediter were fantastic. We had a 5:45 pm reservation and planned to see a movie at 7 pm. Asian Fusion flavors were superb, we will definitely return
It has been few months since our last dinner at Straits. Surprized at how much things changed for the worse.
Food was over greasy, extremely understaffed service. Last but not least the leftovers were disgustingly boxed alltogether! Small sandwich rolls over mussels!
Needless to say we have no plans to eat there ever again.
We went there on MONDAY 3/5/2017 and ordered food around 9.30 PM. Food is a disaster. it felt like they just gave us the leftovers. we ordered around 20 items, except potato fries nothing else is eatable. Food is barely warm, and the taste is! I am not going to talk about it again. I am surprised they prepared all items are in less than 10 min,(literally 20 orders in 10 min, I could only imagine what might be happened) and the service, that guy literally threw the 20 items on the table! one of the order is SAMOSA which literally giving a foule smell.
The service was really poor. We were completely ignored by our waitress for the first 20 plus minutes as she sat at the bar on her cell phone. We received our entree first before our appetizers. We asked for refills on our water multiple times and the server kept saying he would tell our waitress.
Food was great, drinks were great but service was terrible.
our favorite date night spot. They made sure I was in the area we requested in our reservation. Best Hainan and Roti in town.
Great waiter! Very personable.
Very safe bet overall - food, service and ambiance are always good. Basil chicken curry, braised short ribs, garlic noodles and salmon were wonderfully cooked. The food here somehow gives me an ‘at-home’ feeling.
It was awesome
We were not seated at the reserved time and manager seems to be cold and has attitude . Not helpful Z very surprised as we do there all the time and usually very helpful staff .
Food is ok and they forgot 3 dishes and never brought it .. our server is polite and helpful.
Very disappointed today
We had to repeatedly ask for our food as it never got delivered to our table.
It was Valentine’s Day and we wanted to make it special. The food was alright and the ambiance was ok. There were a lot of people out for the special night and it was a little too crazy and overwhelmed. It was cold out last night but it was cold inside the restaurant as well even though there were a lot of people.
Overall the experience was alright.
The best desert on the menu was the Lava cake. It was da bomb!
We were seated on the outside patio which was not romantic at all for a Valentine's Day date. It happened to be cold that night and the patio heater didn't do anything to keep your feet warm at all. The busboys kept putting the food out like appetizers and main entree at the same time. I have to ask if we can have our appetizers first and we'll let them know when we're done with the appetizers. The table was too small for all the food we ordered. I was afraid some of the plates was going to fall down. The dessert came very late and would have been better eaten with a spoon instead of a fork since it was a mango pudding !!!!
It’s Valentine’s Day and they didn’t even offer dessert. We asked for the check since we waited and waited for someone to show up. And they gave it to us right away without even asking us if we cared for dessert. Second visit to this restaurant and it was worse than the first time. Zero for service, heavily under staffed.
Valentines dinner date. First time dining here. Hostess sat us in the rear banquet room next to 4 obnoxious teens on a double date and a handicapped person who had issues feeding himself. Food was average at best. Coconut shrimp fried rice and lemongrass beef was very bland. Ambiance was poor. Many far better dining options in the area
1.We keep getting other people’s food sent to our table.
2.Our food came out one dish at a time.
3. We cancelled our appetizer because the dinner started coming in before....no apology for that.
4. The actual table was like cheap folding poker table
5. Again no apology was offered, even after I complained.
6. I felt like I was being rushed out so that they put another customer on that cheap table with those cheap white plastic dirty patio chairs.
I will never eat there again, it is not worth it all.