Straits Restaurant - Santana Row

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1. f

   food4thot

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined on March 14, 2020

   overall3food4service3ambience1

   Very noisy and almost obnoxious atmosphere. Food was decent if you like spicy. Service was adverage. Sat us outside on a cool and windy day, and yet didn't have propane for the heaters. Went to celebrate a milestone birthday won't be returning anytime soon.

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2. A

   Aishwarya

   1 review

   4.0

   1 review

   Dined on March 8, 2020

   overall4food4service5ambience5

   Awesome place to hangout with friends or colleagues or even go for a date. A must-try for everyone.

   Report
3. OT

   OpenTable Diner

   San Francisco

   3 reviews

   vip
   5.0

   3 reviews

   Dined on March 8, 2020

   overall5food5service5ambience5

   Food was amazing!

   Report
4. NE

   NotEasilyPleased

   San Francisco

   51 reviews

   vip
   4.0

   51 reviews

   Dined on March 7, 2020

   overall4food3service5ambience5

   Okay! Great service. Blue rice is wired. The calamari was excellent. Wait staff were on their toes.

   Straits Restaurant - Santana RowResponded on March 10, 2020Thanks for stopping by! We're glad to hear you enjoyed your experience with us and we hope to see you again soon.

   Report
5. ML

   MingL

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on March 6, 2020

   overall3food3service3ambience4

   This restaurant tries to be trendy. But lots of details totally missed the mark. One example. I ordered a hot green tea. It came with a teapot with a mug and teabag. I needed to put the teabag in the water myself. That’s not a big deal. But the water in the teapot was just lukewarm. $3 for this.

   Straits Restaurant - Santana RowResponded on March 10, 2020Thanks for stopping by! We'd like to apologize if your recent experience was anything less than outstanding. We hope you'll give us another shot to win you over sometime!

   Report
6. MA

   MARIAV

   San Francisco

   35 reviews

   vip
   4.0

   35 reviews

   Dined on February 29, 2020

   overall4food4service4ambience4

   Very fun place to eat. Service was good. The naan bread was really good appetizer. Food was tasty.

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7. RS

   RossiS

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on February 28, 2020

   overall4food4service4ambience5

   Ambiance is definitely very nice. Good vibes across the restaurant. Cool and young. Our group was readily sat at our table. Overall, nice dining experience.

   Straits Restaurant - Santana RowResponded on March 3, 2020Thanks for stopping by! We're so pleased to hear that our staff could provide you with a pleasant dining experience and we hope you'll visit us again soon.

   Report
8. B

   Bokissa

   New Orleans

   10 reviews

   vip
   2.0

   10 reviews

   Dined on February 27, 2020

   overall2food3service1ambience2

   The food is good here but the management refuses to staff for the number of people present. The bar and wait staff are overwhelmed. We have eaten here many times and keep going back for the food. About 30% of the time the service is good. The music is really loud because they are catering to a crowd that looks at their phones through most of the meal, so no need to be able to hear each other. I am sure we will eat here again because we do like the food, and hopefully the owners will start paying attention to all the negative reviews on yelp, trip advisor, and open table.

   Straits Restaurant - Santana RowResponded on March 3, 2020Thank you for bringing these matters to our attention. We're sorry if your dining experience was anything less than outstanding. We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We'll be passing this along to our team and we hope you'll give us another chance in the future.

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9. A

   Ausman

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined on February 24, 2020

   overall5food5service5ambience5

   It is nice when restaurants have a quiet eating area like Straits does. We ate outside so we could quietly talk with friends we don’t see that often. The side outside has good heaters. We always get the wonderful small plates to get the many different flavors.

   Straits Restaurant - Santana RowResponded on March 3, 2020Thanks for stopping by! We're so pleased to hear that you enjoyed your dining experience at our restaurant and we hope you'll visit us again soon.

   Report
10. M

    Marivie

    San Francisco

    10 reviews

    3.0

    10 reviews

    Dined on February 23, 2020

    overall3food3service2ambience3

    service was mediocre that day! my food took awhile to show up!

    Straits Restaurant - Santana RowResponded on March 3, 2020Thanks for stopping by! We'd like to apologize for the lapse in service that occurred and we will continue to work with our staff to make sure that guests are being attended to promptly. We hope you'll give us another chance sometime in the future.

    Report
11. CS

    CharlesS

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on February 20, 2020

    overall5food5service5ambience5

    One of my favorite restaurants! I love the family style offerings.

    Straits Restaurant - Santana RowResponded on February 25, 2020Thanks for the review! We're so happy to hear that we could be a consistent place to fulfill your dining needs. We appreciate your business and look forward to serving you again soon!

    Report
12. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on February 16, 2020

    overall3food3service1ambience2

    This used to be our go to place but the service has really deteriorated so it’s no longer an enjoyable experience.

    Report
13. BC

    BrianC

    1 review

    5.0

    1 review

    Dined on February 16, 2020

    overall5food4service5ambience5

    A couple of things that were negative out of an overall positive experience. The men's room was quite dirty. There was broken glass on the floor from before we arrived.

    Straits Restaurant - Santana RowResponded on February 19, 2020Thank you for the review! While we're glad to hear that you had a pleasant overall experience, we'd like to apologize for the state you found the restroom in. If this happens again in the future, please let a staff member know and we'll be happy to fix the issue right away.

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14. o

    olgad

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 16, 2020

    overall5food5service5ambience5

    Valentine’s

    Straits Restaurant - Santana RowResponded on February 19, 2020Thanks for stopping by! We're looking forward to your next visit.

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15. TO

    TONYP

    San Francisco

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5

    I was late on Valentine’s Day and I called ahead of time to let them know I would be late. We were hesitating that our table would be given away but when we have arrived, they still took us in and reserve our table. We were really happy about it. The food was good! The Atmosphere was clean and enjoyable. I highly recommend this place for dinner dates and friendly environment. It was packed too and had good musics!

    Straits Restaurant - Santana RowResponded on February 19, 2020Thank you for the review! We're so pleased to hear that we could make your Valentine's Day a special one. We appreciate your business and hope you'll visit us again soon! Pro-tip for future guests reading: PLEASE call in and let us know if you know you're running late so we can hold your table for you. Otherwise you have a 15 minute grace period from your original reservation time before we may give your table away based on availability.

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16. P

    Pradeep

    San Francisco

    11 reviews

    vip
    1.0

    11 reviews

    Dined on February 15, 2020

    overall1food2service1ambience3

    Terrible experience overall on Valentine's day even after having a reservation specifically requesting for a indoor table for 3. The one star for the service is for the front desk staff, who gave away the tables to walk-in customers and asking us to adjust in some bar like seats (if that is even possible with a toddler) located in some dingy corner of the restaurant!! It is only after we displayed our annoyance, they gave us a 2 person table. The terrible experience continued - The food was ok, the server some of the orders mixed up. Horrible experience overall, don't intend on visiting again!

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17. JH

    JulieH

    San Francisco

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food3service2ambience2

    I think the prices were to high for small portions

    Straits Restaurant - Santana RowResponded on February 19, 2020Thank you for stopping by! We're sorry you feel that way and would like to invite you to join us for Happy Hour for discounted drinks and small plates (Mondays 4PM-Closing & Tues-Fri 3PM-6PM)

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18. C

    Chipster

    San Francisco

    193 reviews

    vip
    3.0

    193 reviews

    Dined on February 14, 2020

    overall3food2service5ambience4

    Normally we have good meals here. This time the pad Thai was tasteless. Like really bad. (Lollipop and the tuna appetizers were amazing as usual.) Service by Christian was exceptionally great.

    Straits Restaurant - Santana RowResponded on February 20, 2020Thank you for stopping by! While we are pleased to hear that Christian was able to provide you with exceptional service, we're sorry to hear that the pad thai didn't quite measure up and we'd like to let you know that we'll be passing this feedback along to our kitchen staff. We hope you'll visit again soon and give us another chance to make up for your most recent experience.

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19. K

    abdallahK

    Sacramento

    11 reviews

    vip
    2.0

    11 reviews

    Dined on February 2, 2020

    overall2food2service1ambience1

    Noisy Poor service One of our orders never served Food is served in piece meal fashion and not all at once.

    Straits Restaurant - Santana RowResponded on February 5, 2020Thank you for stopping by. We'd like to apologize if your experience was anything less than outstanding. We hope you'll give us another chance to win you over sometime - Please let your server know that you would like your dishes to be served all at once next time, as we traditionally serve dishes family-style as they are finished being prepared.

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20. D

    Denise

    Sacramento

    2 reviews

    5.0

    2 reviews

    Dined on January 27, 2020

    overall5food5service5ambience5

    Great service and appetizing food. I would definitely go back again

    Straits Restaurant - Santana RowResponded on January 29, 2020Thank you for stopping by! We're so glad you think so and we look forward to your next visit.

    Report
21. u

    unandalusgus

    Central Coast

    10 reviews

    5.0

    10 reviews

    Dined on January 26, 2020

    overall5food5service5ambience5

    EFG!! Excellent service, Fantastic food, Great vibe! Highly recommended dining experience... Do your taste buds a favor and have the garlic chicken!

    Straits Restaurant - Santana RowResponded on January 29, 2020Thank you for your review! We're so excited to hear that you enjoyed your experience at our restaurant and hope we get a chance to serve you again soon.

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22. OB

    ObelixB

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on January 18, 2020

    overall1food5service1ambience1

    Insanely slow service. One of the worst we’ve seen in a while, excellent food (the first fish they served us was way over cooked but they replaced it) the seating they gave us was close to the door and the door always was left open by the security detail outside making it a very cold and miserable experience to add to the excruciatingly slow service. Very disappointed with service. They wouldn’t switch us with another open table even after requesting. Sad because the food was really good.

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23. OT

    OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on January 18, 2020

    overall5food5service5ambience5

    Server was very nice and helpful.

    Straits Restaurant - Santana RowResponded on January 22, 2020Thanks for the rating! If you have any feedback for us, please let us know. We'd love to hear from you!

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24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 1, 2020

    overall4food5service5ambience3

    I know it’s because we went on New Year’s Eve, but we got seated outside near the door. Wouldn’t usually be a problem, but my husband’s chair kept getting hit by the door each time a server came through it. Simple solution, we moved the table about 6 inches and problem solved. Please don’t let the diner be the one to have to resolve it though. The food was great, though we got one meal before our second appetizer came. Drinks were tasty. Service was great as well.

    Straits Restaurant - Santana RowResponded on January 2, 2020Thank you for dining with us! While we're glad that you enjoyed our dishes and drinks, we'd like to apologize to you and your husband for this incident. In the future, please let a server or manager know and we'll be happy to move the tables for you. We hope you'll visit us again soon!

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25. P

    Ping

    San Francisco

    1 review

    4.0

    1 review

    Dined on January 1, 2020

    overall4food5service5ambience4

    Food was delicious and quickly served. Thank you for good service.

    Straits Restaurant - Santana RowResponded on January 8, 2020Thank you for stopping by! We're so glad to hear that you enjoyed the dishes and service at our restaurant and we hope you'll visit us again soon.

    Report
26. T

    Tbird

    San Francisco

    65 reviews

    vip
    5.0

    65 reviews

    Dined on January 1, 2020

    overall5food5service5ambience4

    Great good with many choices. Lovely seating outside if it's nice weather. Service was excellent.

    Straits Restaurant - Santana RowResponded on January 8, 2020Thank you for the review! We're so pleased to hear that you enjoyed your experience at our restaurant and we hope to see you again soon.

    Report
27. AP

    ArunP

    Baltimore

    13 reviews

    5.0

    13 reviews

    Dined on December 31, 2019

    overall5food5service4ambience4

    Excellent restaurant with unique Singaporean and Indian fusion. From raw bar, small plates and entrees, everything was very tasty and like I said unique. Service could have been better, but it was a busy night. The hostess and waitress were extremely friendly and accommodating, but the bus boys could have been more prompt especially with water given we ordered spicy dishes. But I don't hold anything against anyone at the restaurant, they were busy and treats us with warm friendly service with a smile.

    Straits Restaurant - Santana RowResponded on January 1, 2020Thank you for dining with us! We appreciate your understanding of the slight lapse in customer service during our busy hours and we're so excited to hear that you enjoyed our dishes. We look forward to serving you again soon!

    Report
28. KR

    KRead

    San Francisco

    5 reviews

    3.0

    5 reviews

    Dined on December 30, 2019

    overall3food4service2ambience3

    The appetizers were very good. Great mixture of curry flavors reminded me of times in Malaysia and Singapore. The entree prawns were slightly over sauced but flavors were great. The one big negative was the service. Our waitress knew almost nothing about the menu and worse was nowhere to be seen when we sat waiting for plates to eat our main. Overall the service was not good which was too bad because the food is very good.

    Straits Restaurant - Santana RowResponded on January 1, 2020Thank you for stopping by. While we are glad to hear that you enjoyed your meal, we'd like to apologize that this lapse in customer service occurred, and we want to let you know that we have passed it along to our team. We are actively working training our staff to provide a more positive experience for our guests and we hope you'll give us another chance to make up for your most recent experience.

    Report
29. OT

    OpenTable Diner

    New York Area

    5 reviews

    vip
    4.0

    5 reviews

    Dined on December 29, 2019

    overall4food4service3ambience4

    I did not expect to have Singaporean food in Santana Row. All we tried today were exactly same taste as they were in Singapore or Malaysia. Amazing!

    Straits Restaurant - Santana RowResponded on January 1, 2020Thank you for dining with us! We are so pleased to hear that you enjoyed our authentic dishes and we hope you'll be back again soon to try some of our other offerings.

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30. B

    Bree

    San Francisco

    1 review

    5.0

    1 review

    Dined on December 28, 2019

    overall5food5service5ambience3

    For a brunch to meet up with your bougie friends... go here!

    Straits Restaurant - Santana RowResponded on January 1, 2020Thank you for stopping by! We're excited to hear that you enjoyed your last visit at our restaurant and look forward to serving you again soon.

    Report
31. NM

    NainaM

    New Orleans

    1 review

    5.0

    1 review

    Dined on December 22, 2019

    overall5food4service5ambience5

    Family Xmas lunch

    Straits Restaurant - Santana RowResponded on January 1, 2020Thanks for the rating! If you have any feedback for us, please let us know. We'd love to hear from you!

    Report
32. s

    samanthal

    San Francisco

    4 reviews

    4.0

    4 reviews

    Dined on December 21, 2019

    overall4food1service3ambience5

    I have been coming here with friends since it opened many years ago… Tonight was the first night I had the worst food ever it was salty everything was very salty including my favorite dish beef Rendang. I hope this was a one time occurrence… I have always heard that it was hit or miss… First time all of our dishes were a miss. Extremely disappointed. The service was adequate and friendly. And it’s always loud here so nothing new.

    Straits Restaurant - Santana RowResponded on December 27, 2019Thank you for the review. We'd like to apologize that you did not enjoy your most recent experience with us. We greatly value your feedback and are working hard to provide a better experience for our guests. We hope you'll give us another chance to win you over sometime.

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33. CA

    ChrisA

    San Francisco

    6 reviews

    2.0

    6 reviews

    Dined on December 19, 2019

    overall2food4service1ambience3

    Our server was terrible. She did not come back to our table to check on us, after food arrived. I had to track her down more then once to get refills on our drinks. She was suppose to bring out desert for my wife b-day, and she did not do so. She was not pleasant , and acted like a total jerk. She seemed angry, and she was very unapproachable, like I said I had to get up from my table and track her down to get refills, on our drinks, including water. Super disappointed. Plus the restaurant was super cold inside. I purposely made a reservation with open table, so we would have a nice table, they insisted on sitting us by the door, and I asked to have a table in a different location. Food was ok, this is my 4th time dining at the restaurant, and my last time .

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34. PC

    PhilC

    1 review

    5.0

    1 review

    Dined on December 8, 2019

    overall5food5service5ambience4

    If you are looking for a quiet romantic dinner, its probably not the place to be. Each dish was delicious and prepared very well.

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35. ED

    ElisaD

    1 review

    1.0

    1 review

    Dined on December 7, 2019

    overall1food5service1ambience1

    Horrible service and not a great venue. They also had a to of rules around bottomless mimosas and the menu.

    Report
36. OT

    OpenTable Diner

    Dallas

    12 reviews

    vip
    5.0

    12 reviews

    Dined on December 7, 2019

    overall5food4service5ambience5

    Cool vibe, good mean, great service 👍🏻

    Report
37. B

    Biswajit

    1 review

    5.0

    1 review

    Dined on December 6, 2019

    overall5food5service4ambience5

    Tried the famed laksa. Did live upto the expectations

    Report
38. R

    Rich

    Hawaii

    81 reviews

    vip
    2.0

    81 reviews

    Dined on December 6, 2019

    overall2food2service3ambience2

    Too noisy. Couldn’t have conversation at all. Food too spicy.

    Straits Restaurant - Santana RowResponded on December 27, 2019Thank you for the review. We'd like to apologize if your recent experience was anything less than outstanding. We hope you'll give us another shot to win you over sometime with some of our other offerings.

    Report
39. DV

    DanielV

    New York Area

    6 reviews

    vip
    4.0

    6 reviews

    Dined on December 5, 2019

    overall4food4service5ambience4

    I actually went back the following day, I really like the place. The meat quality could be a bit better but I would return again when I’m back in the area. Service and all was great.

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40. AM

    AviM

    San Francisco

    63 reviews

    vip
    5.0

    63 reviews

    Dined on November 30, 2019

    overall5food5service5ambience4

    Very good food as usual. Loud music on weekend nights which is nice if you like it.

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