I had my worst experience this past Sunday. It took us 50+ minutes to get food while everybody got food around us that arrived later (it became clear our order wasn’t submitted), the waiter didn’t know the menu or beverages, and lastly they said I didn’t show up for my reservation to OpenTable. There doesn’t appear to be any leadership here and it shows.
Good was awesome. Had a great time!
Will definitely go again.
The lighting could be better. I could barely see what I was eating. The music was deafening at times. But we love the food, and everyone always seems to be having a good time there.
I have eaten dinner here before and everything was great, although a bit pricey. We decided to have New Year’s Eve dinner here with friends and had planned to pay the $20 cover and stay afterwards for the evening. Everything started out okay- the server took our drink orders in a reasonable amount of time. Our drinks did not arrive until after our meal began to arrive. We would have ordered many more drinks but the server did not come around often and when he did he was in a hurry. We needed refills on our water, more drinks, and we had requested pepper a couple times for my friend’s salad, but no one ever brought it. We had to request the check because no one brought it. We ended up not paying the cover or staying because we wanted to drink and there was a line out the door to get in, and it seemed too busy at the bar by the time we paid the check. I think the problems were only because it was a busy holiday, but it did kind of ruin our original plans for the night so we were disappointed.
Great food and friendly staff made for a wonderful evening out with the parents!
We went for our holiday lunch. Nice outing.
It was our first time. The food was expensive but not that good! In other words, it's over priced! We paid $150 for the dinner w/ no drinks and dessert. Anyway, it's not worth the value.
"I love the relaxed feel of this place – like a comfortable dining room in a friends home. I definitely would return to try more dishes. The roti prata was amazing and the Spicy margarita was amazing. Service was well-timed and friendly. Loved the aveeno hand cream in the restroom “
Made reservations for 6 people, Sat 530pm. We arrived and was greeted by host. She took us to our table right next to the kitchen where we can see garbage cans, lots of noise, and smell of cooking. We asked the waiter if we can move to another table and he said you can seat at the bar area since it has open seating. I told him we can't since we have two kids with us. At this time, there were a lot of tables that are available. Another hostess came and said with an attitude " you don't like your table, go this way". She took us past the kitchen and seats us in a private area all by ourselves. When we got there, she had her hands on her waist line still with an attitude. This is unacceptable. I spoke to her in private and told her she was very rude, she could have sat us in the main dining room since there were many seats available. She responded and said we are reserving those for bigger parties. Really? To me 4 or more is a big party. I responded and told her that's the reason we made reservations so we have a seating where we are comfortable. I can understand if we just walked in. Again this is unacceptable. She apologizes raising her voice. I could have escalated this but I was with families and friends celebrating the holidays and didn't want to ruin the celebration due to the hostess poor customer service. We spent over $200 meal and the food was great. It's unfortunate for such a reputable restaurant in one of the upscale locations in the Bay Area provided such poor service. I recommend that all your staff take a customer service course and if they already have they need a refresher. For clients, we expect excellent customer service from beginning to end for an excellent dining experience that encourages us to come back and share it with others. Thank you and hope that your restaurant will read this seriously and take the necessary actions to avoid this from happening in the future.