Stoney's Stone Crab
Service could be better. Asked for things that we never received. Food was good for the price. Bread pudding was served cold... would be so much better if it was warm. Overall, an okay experience and would have excelled if the attention to customer service was improved.
For a seafood place, the steak was so much better. The lobster was overdone and tasteless.
Great fried shrimp! My husband had the grouper and he loved it as well.
We were celebrating a birthday and the staff went out of their way to provide balloons and treat us to a glass of champagne and also a dessert. Service was great and the stone crabs were delicious as were the mussels we had. Would definitely go again.
Loud when games are on.
Food was good.
The service was extremely slow. We waited for 10 minutes for anyone to notice us. We ordered beverages from a bar waitress and they were not delivered. A second person took our beverage order & still they were not delivered. Finally, a third person took our beverage order.
The food was overcooked and the condiments we asked for were not delivered for another 10 minutes and the food was then cold.
Cindy I our waitress was outstanding along will all others. Atmosphere was incredible!
The crab came out frozen. We expected it to be steamed. No one asked but I heard later we had a choice. They took it back and brought it out again still frozen. And they only took off one dinner. Very disappointed. Will never come back.
Worst dining experience ever. Service was almost nonexistent and the food was not good. Very disappointing, as the location invited you to explore the marina after dining. Will not go back or recommend.
The wait staff doesn’t seem to be inform on the menu choices. The food was good but the service wasn’t. Had to wait forever for the bill finally called the manager over.
StoneCrabs were sent back. Not fresh at all. Would not go back
I was not thrilled with this restaurant. They were out of the clams I ordered and the replacement were overdone and chewy and too large to be considered steamers. Our server was odd. We paid in cash and she counted it at the table 3 times out loud. It was uncomfortable and weird. Maybe someone before us had shortchanged her? I will not be visiting again.
I was very disapointed in the quality of the food. The shrimp were old and rubbery. The clams were gritty. The menu said that the sampler platter would have lobster and it did not. It was very slow (we were one of 3 tables) and although our waitress was very sweet, she forgot my sister’s soup and goofed up my drink. I would not recommend eating at Stoney’s.
Good spot. A little loud but good service and food
I was concerned about trying out this place as the poor service was mentioned in a few reviews. But we had outstanding service provided by Jill. Our orders were placed quickly, our cocktails arrived quickly. She checked in on us frequently. We did arrive for an early dinner seating.
It was good,
Food was very good, but the service left much to be desired.
We ordered 1 doz oysters and 1 doz clams. The oysters were poorly shucked and tasted more like gulf ones then bluepoints. They were also served without seafood forks, lemons and crackers. When we asked for the forks and lemons, we were given only the forks. It took the hostess to notice that something was amiss. She immediately went into the kitchen herself and returned with the missing lemons.
The balance of the meal was delicious and properly served and we were treated to another drink. And then came dessert; we had ordered one extremely fancy dessert and asked for two forks. When the dish arrived after an inordinate wait (the dessert contained chocolate covered strawberries and I asked if they were dipping them to order and was told YES!). When dessert arrived it came with the two forks as requested but with only one small dessert plate. Fortunately, the couple at the next table had an unused bread and butter plate which they gladly gave us to use.
Because the actual food was so good, we would be willing to try this place one more time hoping that the service improves.
The food quality was good, service was good but the ambiance was average. We liked the location, menu selection and drinks were very reasonable pricing.
Fresh fish, generous pours on the alcohol. Good service, pace was perfect. No complaints.
My husband and I went with another couple on a Saturday night in February. You would have thought the restaurant would have been busy but it was surprisingly empty so you would think we would have had fantastic service but unfortunately it was some of the worst service I've ever experienced in Naples. I believe she gave false information telling me the salmon was wild, I asked her to double check and she came back saying yes, it was wild but after reading a different menu the I noticed salmon was Atlantic salmon which is always farmed. So I ended up ordering the wild black grouper with vegetables only and no rice and my husband ordered swordfish with rice and vegetables. When our dinners finally arrived, everyone received fish with rice and vegetables there were no orders that had vegetables only. I decided not to make a fuss and just eat my dinner, but biting into the fish I could tell immediately it was not black grouper I asked the waitress to check and make sure that my fish was grouper and she can came back and said it was but about halfway through the meal I realize that my husband has been served my grouper and I have been served his swordfish. The waitress did offer to make me a new meal which I tried to tell her I didn't need one because I had already eaten almost all of the wrong order. She brought me a new meal anyway which I just end up taking home. I would've much rather have had her comp the meal or at least a glass of wine for serving me the wrong dinner and not and serving me rice instead of vegetables. It was also disappointing that a manager never came over to our table to see how things were going or come and apologize for the mixup. This place has pretty high prices so you would expect excellent service but I feel like I could get better service at an Olive Garden at least there manager might check on me every once in a while.
We are hopeful that the establish moves on. They are only 10 weeks old. It was quiet but the staff was amazing. We were happy with Leo and it was his 4th day. Michael was a great manager and visited our table on two occasions. We will wait a few weeks until the wine menu is updated. Good luck to all and see you soon.
Very noisy one table of 4 women so loud you couldn’t hear people at our own table
Inexperienced waiter. Was overwhelmed. Blamed kitchen
This was our first time at Stoney's Stone Crab and we all enjoyed our meals and had a wonderful waitress.
Good, not great. Happy Hour prices are attractive, food and service are acceptable, again, not exceptional.
Regrettably a miserable experience. The food order was screwed up, came out very late and in the wrong order. The waiter was in way over his head and really didn’t know what he was doing. The food (fish) was tasteless and not fresh. We left it as it wasn’t even edible. We complained to the manager who apologized and he comped the meal on his own initiative. This was a terrible experience and will never go back. This establishment should not be represented on Open Table. Lose the name
Food and service were great!
Excellent food and service. But it was New Year's Eve and most of the tables were empty. Had the same experience at lunch. Love their inside out grilled cheese sandwich at lunch.
server Joyce = excellent service. however more than an hour passed from placing order to delivery of entrees with no explanation or apology. Food arrived at room temperature at best. premium prices for poor kitchen. perhaps they were understaffed. nice people but they let us down and did not even acknowledge the situation. on the other hand, the appetizers were tasty and promptly served.
the service was not great and it wasn't because the restaurant was busy- because it was not-- they served 3 of us before they brought the 4th (after i asked a hostess about it) . food was fair--nothing great-- i would not go back
Service was exceedingly poor. Server had no knowledge of the menu or drink selection. Order was taken after sitting in restaurant for 45 minutes and well after appetizers were finished. Appetizers were very good but entrees were ok. Very disappointing experience.
We went for stone crabs Christmas Eve, guess what? No stone crabs at all. We should of left, but I’m glad we stayed to tell you that it is really not a good place to dine.
We usually go to Trulucks for stone crabs or pick them up at Wynn’s. Change of plans brought us to Stoney’s.
Poor service, there was a private party in half of the Restsurant and it was really loud, kids screaming, no control.
Mediocre food and service. Won’t be rushing back.
7 of us ladies lunch. There was only one other table occupied but the music was so loud that it was hard to carry on conversation or hear server. The 2 for 20 lunch specials were very generous. I had the beef tataki which was under flatbread section but just was sliced beef with a side of Cole slaw so was disappointed. The beef was cooked and seasoned perfectly though.
Dinner was ok. We went with friends and were treated well. However, three of the four meals gad some problems. One order was for shrimp scampi. The pasta was not just aldente but was half cooked. Our friend just ate the shrimp and bread. My husband and I ordered the seafood cioppino. It was very tasty, bot the king crab legs were Not cracked. Had to ask for “crackers” and a mallet. We also had to ask for tablespoons for the sauce. In addition, we had to ask for hand wipes!
We all did enjoy the appetizers and the bread.
I know this restaurant is newly opened, but they need to step up to be popular.
Best part of dinner was the shrimp cocktail - huge, delicious shrimp. The Grouper was bland and not very tasty and the service was so-so. Didn't stay for dessert. The women's room was a mess. Three of four stalls were out of commission.
If I could have given (0) stars I would have. What a disappointment. The place was almost empty at 6:30 -7 on a Sunday night and now I know why. First it took over 30 minutes for someone to take our drink order. Then another 30 for our food order which ended up being the hostess who knew virtually nothing about anything on the menu. As for the food...The 1/2 off appetizers calamari and oysters were very very good but they charged us full price. One of the dinners arrived cold and it was one of the specials and there is nothing good about cold fish. Unfortunately no one ever came back to ask how everything was. By the time they came over everyone else had finished their meal. They did take this entrée off the bill. Also very shocked by the price of the stone crab. $18 PER CLAW? I thought with a name like Stoneys Stone Crab they would have decent price on their signature item. Don't think we will be returning.
Stone crabs ordered were not fresh, small (overprized) and upon my request for warm drawn butter for the stone crabs, I received hot oil that tasted disgusting and ruined whatever stone crab tast there was and my wife's backed oysters tasted funny and were full of shells or sand - the meal was comped since they admitted kitchen had made a mistake with the hot oil, but still, it was disappointing.
No atmosphere whatsoever, at 7:30 pm just a few tables were occupied.
Unless this restaurant makes some dramatic changes I don't see it thrive ...
We really just expected a 'crab place', nothing spectacular. We live nearby, and wanted a quick dinner. We were amazingly surprised! From the waitstaff, (formerly trained) to the extensive menu, nothing was less than 5 star. The menu is so big, and the restaurant was so quiet that we dialed down our expectations. After all, how could they manage to serve a great meal with so many selections and very little business? We couldn't have been more pleased. It was like having a private chef in the kitchen and nothing was overlooked. I can't wait to go back. I highly recommend. The food was just delicious, perfectly prepared, accompanied with creative sides that were also delicious. I would have skipped this request for a review, except this place deserves customers. Their hard work and dedication shows in everything they do.! Go!
It was ok. New. Have to get some kinks out. Stone crabs were not served with sauce. Waitress ask if we wanted bread half way thru our meal. Food took awhile.