Southern Roots - Grand Hotel

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1. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience5

   Drinks were great a usual. Server spilled part of the drink on the rolls and some on clothing of my party. Mashed potatoes were very dry definitely not whipped. But in the end I keep coming back so it was good

   Report
2. MW

   MelanieW

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   The Ribeye & the 8oz Beef Tenderloin was absolutely AMAZING!!!! Be sure to save room for the Banana Foster dessert!

   Report
3. FE

   ForrestE

   Birmingham

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Stunning surroundings of the famous Grand Hotel. Custom daily cocktails, fabulous food, impeccable service.

   Report
4. s

   sprinklerguy

   Houston

   33 reviews

   vip
   5.0

   33 reviews

   Dined on May 7, 2022

   overall5food5service5ambience5

   Fabulous. Food, Ambience, service, creativity, this place checks all the boxes!!

   Southern Roots - Grand HotelResponded 3 days ago

   Hello sprinklerguy, We cannot thank you enough for your kind words regarding the Southern Roots restaurant. Our teams are elated to know you and your guests had such a memorable time. Certainly we would be honored if you joined us again!

   Report
5. c

   cierrab

   1 review

   1.0

   1 review

   Dined on May 7, 2022

   overall1food1service3ambience3

   Food was unsatisfactory especially for the price.

   Southern Roots - Grand HotelResponded 3 days ago

   Hello cierrab, Please allow us to apologize for the shortcomings you experienced while dining in our Southern Roots restaurant. We would be honored if you would reach out to our Director of Restaurants to provide some insights as to what areas we can be improving upon. Our only goal is to exceed our guests expectations and your thoughts would go a long way to ensure we are doing just that. Thank you as well for bringing this matter to our attention.

   Report
6. M

   Mariposa

   Houston

   34 reviews

   4.0

   34 reviews

   Dined on May 6, 2022

   overall4food4service5ambience4

   We ate there during the week and there were hardly any tables seated due to staffing shortage. Our reservation was at 8:45, which was the only one we could get. We ended up being the only table in the restaurant. It was awkward. The food was good, however, My husband had a Pompano dish that he found delicious. The bread pudding was the best we'd ever had. Things looked busier on Friday.

   Southern Roots - Grand HotelResponded 3 days ago

   Hello Mariposa, Thank you for your honest assessment of your dining experience in Southern Roots. While we are working hard to ensure proper staffing for our dining outlets we felt compelled to apologize for the awkward situation created by the lack of other dining patrons. Please know we are always available to you for any needs you may have including adjusting reservation times and any other areas we may be able to work with you on. Our culinary team is delighted that you enjoyed your meal so!

   Report
7. S

   Squizmann

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined on May 1, 2022

   overall4food4service4ambience4

   Enjoyed the meal on a special Birthday . Host was very friendly and accommodating , Gumbo was best in the area, but disappointed that a “ bowl “ isn’t much bigger than a Cup . The Jamison special drink was outstanding . Service was good but not overtly attentive . Had to ask for bread where other tables were served it . Overall very enjoyable dinner .

   Southern Roots - Grand HotelResponded on May 2, 2022

   Hello Squizmann, Thank you for sharing your insights regarding your Southern Roots dining experience. While we are thrilled you enjoyed the gumbo and cocktail, we feel compelled to apologize for the shortcomings you incurred regarding your bread service. Certainly this information will help us tremendously to improve upon ourselves and know our teams will utilize said information to ensure all of our guests receive proper service and a great experience. We would be honored to serve you again!

   Report
8. OT

   OpenTable Diner

   Mobile

   2 reviews

   5.0

   2 reviews

   Dined on April 30, 2022

   overall5food5service5ambience5

   Wedding weekend with friends.

   Southern Roots - Grand HotelResponded 3 days ago

   Hello Anonymous, Thank you for taking the time to review our Southern Roots restaurant. We are thrilled to share such wonderful ratings and comments with our associates. Please do feel free to join us again if ever you are in town. Nothing brings us greater joy than seeing our amazing guests again!

   Report
9. J

   Jackson

   1 review

   5.0

   1 review

   Dined on April 28, 2022

   overall5food5service5ambience5

   A very special evening. Kudos to all who made it possible.

   Southern Roots - Grand HotelResponded on April 30, 2022

   Hello Jackson, Thank you for reviewing your time with us in Southern roots. Our amazing guests are all the motivation we need to persevere and continue to strive to be our best for them. You are always welcome and we certainly look forward for the opportunity to have you as our guest again!

   Report
10. TN

    ToniN

    1 review

    5.0

    1 review

    Dined on April 27, 2022

    overall5food5service5ambience5

    Had a wonderful experience. Will definitely go back

    Southern Roots - Grand HotelResponded on April 30, 2022

    Hello ToniN, We appreciate you taking the time to share your thoughts on Southern Roots. Our teams are always excited to hear when our guests have had an amazing time. We are all looking forward to your return and the opportunity to serve you again!

    Report
11. KT

    KristinT

    Mobile

    2 reviews

    5.0

    2 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    This meal was absolutely amazing! We had the crab cake and spring mix salad for appetizers and both were outstanding. For our entree we both had the basil crusted grouper and I can not rave enough about how good it was! Absolutely delicious! It’s one of the best meals I’ve had in a long time. I will definitely be back!

    Southern Roots - Grand HotelResponded on April 30, 2022

    Hello KristinT, Thank you for taking the time to share your experience regarding Southern Roots. We have shared with our teams and they are elated to know you had such a memorable time. We certainly look forward to taking great care of you again!

    Report
12. j

    jenn

    Charleston

    3 reviews

    5.0

    3 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Highly recommend! The food was excellent as was the service. Had a table by the window & saw the most beautiful sunset. Five starts all around!

    Southern Roots - Grand HotelResponded on April 30, 2022

    Hello jenn, We cannot thank you enough for reviewing our Southern Roots restaurant. Our service and culinary teams are thrilled to know you and your guests enjoyed yourselves so. We truly hope you will join us again when most convenient for you!

    Report
13. e

    easternshoregal

    Atlanta

    4 reviews

    4.0

    4 reviews

    Dined on April 24, 2022

    overall4food4service3ambience5

    Pricey and not optimal option if you have a car. We live here, and the service was delayed and not great, and the food was fine, but better options for the money are in tiwn

    Southern Roots - Grand HotelResponded on April 30, 2022

    Hello easternshorgal, Please allow us to apologize for the shortcomings you experienced during your time with us in Southern roots. Our only aim is to exceed our guests expectations and that does not seem to be the case regarding your dinner. If it would not be too much to ask we would truly appreciate a call to our Director of Restaurants to gain some insights as to how we can improve upon ourselves. We look forward to hearing from you and hopefully we are able to regain your trust.

    Report
14. g

    golfergirl

    Houston

    71 reviews

    vip
    3.0

    71 reviews

    Dined on April 23, 2022

    overall3food3service2ambience4

    Very limited menu. Our server was nice, but we had to ask for water. Drinks were a long time coming. Food was good, but not as special as we were expecting.

    Southern Roots - Grand HotelResponded on April 23, 2022

    Hello golfergirl, First and foremost please allow us to apologize for the shortcomings you experienced during your visit with us last night. We will certainly review your thoughts with our team to ensure they are always working towards exceeding our guests expectations. We would be honored if you would reach out to our Director of Restaurants to further discuss last nights meal. It would help us tremendously to improve upon ourselves insuring our guests receive the best of all we have to offer.

    Report
15. TH

    TinaH

    Atlanta

    1 review

    5.0

    1 review

    Dined on April 21, 2022

    overall5food5service5ambience5

    Beautiful view! Great menu but kind of pricey. Excellent food. Awesome deserts.

    Southern Roots - Grand HotelResponded on April 23, 2022

    Hello TinaH, Thank you for sharing your honest thoughts on your Southern Roots experience. We have shared with our teams and certainly will look into ensuring we are not only providing the best of what we have to offer, but making sure there is value to all we do. We look forward to the opportunity to serve you again!

    Report
16. J

    Jordan

    1 review

    5.0

    1 review

    Dined on April 20, 2022

    overall5food5service5ambience5

    Everything was fantastic throughout the entire night, I highly recommend Southern roots for anyone looking for a nice peaceful dinner with amazing choices from a great chef.

    Southern Roots - Grand HotelResponded on April 21, 2022

    Hello Jordan, Thank you for taking the time to review your Southern Roots experience. We have shared with our teams and they are pleased to know they were able to provide you with a memorable time. Please join us again when best suits you. We love nothing more than seeing our wonderful guests time and again!

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    The food and service was excellent!

    Southern Roots - Grand HotelResponded on April 21, 2022

    Hello Anonymous, Thank you for sharing your experience in Southern Roots. When we share our guests thoughts with our teams it is truly amazing to see how thrilled they are to know our guests had such a wonderful time. Please do join us again when most convenient for you. We would love to serve you again!

    Report
18. AJ

    AJane

    Dallas

    16 reviews

    vip
    5.0

    16 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Wonderful! As always a “grand” time!

    Southern Roots - Grand HotelResponded on April 21, 2022

    Hello AJane, Thank you so much for sharing your kind words regarding Southern Roots. Our teams are excited to know you had such a memorable time. Please do join us again as we enjoy nothing more than seeing our amazing guests time and again!

    Report
19. OT

    OpenTable Diner

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on April 14, 2022

    overall5food5service5ambience5

    The duck entree was very good. Nice ambiance. Cocktails were also the best on the grounds. We will come back.

    Southern Roots - Grand HotelResponded on April 14, 2022

    Hello Anonymous, Thank you for taking the time to share your thoughts on Southern Roots. We have shared with our teams and they are thrilled to know you enjoyed your time with us. Nothing makes us happier than seeing our amazing guests time and again. We certainly look forward to your return!

    Report
20. RM

    RachelM

    New Orleans

    15 reviews

    5.0

    15 reviews

    Dined on April 10, 2022

    overall5food5service5ambience5

    We absolutely enjoyed every things about this restaurant. The servers and wait staff were amazing. The ambiance was incredible. We had a view of the sunset from our table. The food was so delicious. I would highly recommend. We will definitely be going back.

    Southern Roots - Grand HotelResponded on April 13, 2022

    Hello RachelM, We can't thank you enough for sharing such kind words regarding your experience in Southern Roots. We are always thrilled to share such positive comments with our teams. Certainly we hope you and your guests will join us again whenever you find the time. Nothing makes us happier than seeing our amazing guests time and again!

    Report
21. J

    Jessie

    New England

    5 reviews

    vip
    3.0

    5 reviews

    Dined on April 9, 2022

    overall3food3service2ambience4

    Just ok. Waitress was very soft-spoken, had trouble with the menu special and sometimes we could not hear her. She seemed new at her position and sometimes unsure of what to do. The food was very good but it seems the menu was a little limited as well as the specials.

    Southern Roots - Grand HotelResponded on April 13, 2022

    Hello Jessie, Please allow me to apologize for the shortcomings you experienced in Southern Roots. We will certainly discuss with the server to ensure they are always presenting themselves in the best manner possible. We would be honored if you would reach out to our Director of Restaurants to further discuss your meal on Saturday evening so we can best educate our teams on taking great care of our guests. We certainly hope you will join us again to get the experience you deserved.

    Report
22. OT

    OpenTable Diner

    Baton Rouge

    1 review

    5.0

    1 review

    Dined on April 6, 2022

    overall5food5service5ambience5

    Nice quiet evening with excellent food and service.

    Southern Roots - Grand HotelResponded on April 9, 2022

    Hello Anonymous, Thank you for reviewing your experience in Southern Roots. We always enjoying sharing our wonderful guests comments with our teams. They are always happy to know their efforts ensured our guests memorable time. We certainly hope you will join us again when the opportunity presents itself. We would enjoy nothing more than taking great care of you again!

    Report
23. RH

    RobertH

    Mississippi

    5 reviews

    4.0

    5 reviews

    Dined on April 3, 2022

    overall4food4service5ambience5

    Excellent service and atmosphere. Recommend seating near exterior overlooking Mobile Bay near sunset on a clear day to get a great of the sun setting over the bay. All items on menu are very good, but Catch of the Day is my favorite.

    Southern Roots - Grand HotelResponded on April 5, 2022

    Hello RobertH, We appreciate you sharing your experience in Southern Roots. Our teams are excited to know you had such a memorable time with us. Certainly feel free to join us again when most convenient for you. Nothing brings us greater joy than seeing our amazing guests time and again!

    Report
24. TS

    TellSackett67

    1 review

    5.0

    1 review

    Dined on April 3, 2022

    overall5food4service5ambience5

    We have come to the Grand Hotel main dining room several times over the years form special occasions. This time Southern Roots did not disappoint. They were great. We had a delightful time and will savor the memory of a magical evening. The waiter was professional, polished and knowledgeable. The food was delicious and innovative. The cost was inline with expectations.

    Southern Roots - Grand HotelResponded on April 7, 2022

    Hello TellSackett67, We cannot thank you enough for your kind words regarding your Southern Roots dining experience. We have shared with our staff and they are understandably thrilled to know they were able to provide you and your guests with such a positive experience. We certainly hope you will find the time to join us again as we always look forward to the opportunity to serve you once more!

    Report
25. OT

    OpenTable Diner

    Mobile

    7 reviews

    5.0

    7 reviews

    Dined on April 3, 2022

    overall5food4service5ambience5

    Christian was our server and was fabulous!! He was knowledgeable, attentive, and funny! Had the duck (wasn’t the best ever)- we also ordered one of each dessert and they were amazing. Overall, great experience and will be back!

    Southern Roots - Grand HotelResponded on April 5, 2022

    Hello Anonymous, Please accept our thanks for sharing your dining experience regarding Southern Roots. We have shared with Christian and he is pleased to know you and your guests had such a memorable time. We have also shared your thoughts regarding the duck with our culinary team. Please feel free to reach out to the Director of Restaurants if you care to elaborate on what could have made the dish better. We certainly look forward to your return!

    Report
26. AB

    AngelaB

    1 review

    5.0

    1 review

    Dined on April 1, 2022

    overall5food5service5ambience5

    Wonderful dining experience! We will definitely go back and will recommend to friends!

    Southern Roots - Grand HotelResponded on April 5, 2022

    Hello AngelaB, Thank you for taking the time to share your thoughts on Southern Roots. Through great guests such as yourself we are able to continuously grow and improve upon ourselves. We certainly look forward to the day we are able to take great care of you again!

    Report
27. AT

    AmandaT

    Birmingham

    1 review

    3.0

    1 review

    Dined on March 27, 2022

    overall3food3service5ambience5

    This is the first time we have been to The Grand since the renovation. We have been many times previously. The food used to be amazing but we were not impressed this time. We won’t be back for dinner.

    Southern Roots - Grand HotelResponded on March 29, 2022

    Hello AmandaT, Please allow us to apologize for the shortcomings regarding your dining experience in Southern Roots. While we always work towards exceeding our guests expectations, we do realize somethings do not go as expected. We would be honored if you would reach out to our Director of Restaurants to discuss any challenges you faced with your meal so that we could work towards making things better. We certainly appreciate your honesty and hope to hear from you!

    Report
28. DB

    DavidB

    Baton Rouge

    1 review

    5.0

    1 review

    Dined on March 27, 2022

    overall5food5service5ambience5

    The food was great and well worth the price. This is what upscale dining is all about.

    Southern Roots - Grand HotelResponded on March 29, 2022

    Hello DavidB, We cannot thank you enough for taking the time to share your thoughts on Southern Roots. We have shared with our teams and they are excited to know you and your guests had such a memorable time. Nothing would bring us more joy than to have the opportunity to take great care of you and your guests again!

    Report
29. 1

    12345

    Mobile

    1 review

    5.0

    1 review

    Dined on March 19, 2022

    overall5food5service5ambience5

    Food was delicious. We had the crab cake, filet, and ribeye. All were excellent. Our waiter was knowledgeable about the menu, conversive, and kind. Overall great experience.

    Southern Roots - Grand HotelResponded on March 22, 2022

    Hello 12345, Thank you for taking the time to share your thoughts regarding Southern Roots. We are always happy to share with our teams to remind them of the importance of their work and the impacts they have on our amazing guests. We certainly would be honored to have you join us again!

    Report
30. PJ

    PatrickJ

    Mobile

    2 reviews

    5.0

    2 reviews

    Dined on March 16, 2022

    overall5food5service5ambience5

    Great atmosphere and service, and food was great!!

    Southern Roots - Grand HotelResponded on March 22, 2022

    Hello PatrickJ, Thank you for taking the time to review Southern Roots. Because of great guests such as yourself we take pleasure in knowing our efforts led to you and your guests having had such a wonderful time. Please do join us again when most convenient for you. We would very much enjoy taking great care of you again!

    Report
31. TB

    TxBamaEx

    Houston

    14 reviews

    5.0

    14 reviews

    Dined on March 10, 2022

    overall5food5service5ambience4

    The menu is limited but there is something for everyone. The osso buco and grouper were both winners. The service was outstanding and it was a very relaxed dining experience at sunset. We will be going back.

    Southern Roots - Grand HotelResponded on March 12, 2022

    Hello TxBamaEx, We can't thank you enough for taking the time to share your experience regarding Southern Roots. Through great guests such as yourself we are always motivated to provide the best of ourselves to those who join us. We certainly hope to see you again as we would love nothing more than to take great care of you again!

    Report
32. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on February 26, 2022

    overall5food5service5ambience5

    Honeymoon dinner with tomahawk steak was fantastic, we loved everything about the food and the service.

    Southern Roots - Grand HotelResponded on March 7, 2022

    Hello Anonymous, Thank you for sharing your experience regarding Southern Roots. We have passed along your kind words to Jesse and Meggan, needless to say they were both thrilled to know they had such a positive impact on your evening with us. We certainly hope you will join us again when most convenient for you!

    Report
33. MR

    MikeR

    1 review

    5.0

    1 review

    Dined on February 26, 2022

    overall5food5service5ambience5

    Mr. Calvin James greeted us in the lobby and escorted us to the restaurant. He was so nice and polite!!! Excellent service all around!💜💚💛

    Southern Roots - Grand HotelResponded on March 7, 2022

    Hello MikeR, We cannot thank you enough for sharing your thoughts on Southern Roots. Our team is elated to know you had such a memorable time. We hope this message finds you well and we look forward to taking great care of you again!

    Report
34. MC

    MimiC

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on February 19, 2022

    overall5food5service5ambience5

    Very nice time! We spent my birthday dinner here and it did not disappoint.

    Southern Roots - Grand HotelResponded on February 25, 2022

    Hello MimiC, We appreciate you taking the time to share your thoughts on your Southern Roots dining experience. Nothing brings us more joy than to see our guests having a wonderful time. Please feel free to join us again when most convenient for you. We would love to take great care of you again!

    Report
35. CH

    ClayH

    1 review

    5.0

    1 review

    Dined on February 18, 2022

    overall5food4service5ambience5

    Our anniversary dinner experience was excellent! We started with some drinks at the bar and tasted our first Smoked Old Fashions. Then we strolled along the boardwalk taking in the beautiful Grand Hotel landscape. Dinner and service were top notch! Only downer was one small crab cake as the appetizer was not enough for two. We will definitely being returning to Southern Roots!

    Southern Roots - Grand HotelResponded on February 25, 2022

    Hello ClayH, Thank you for your honest and insightful review of our Southern Roots restaurant. Through great guests such as yourself we are able to continuously improve upon ourselves in order to give our guests the best experiences. We have shared with our teams and will work towards always ensuring we are aiming to exceed our guests expectations. We certainly look forward to your return!

    Report
36. JB

    JohnB

    1 review

    5.0

    1 review

    Dined on February 17, 2022

    overall5food5service5ambience5

    The service was excellent and the food was absolutely amazing. The ambiance enhanced the dining experience as did the friendly staff. I highly recommend Southern Roots for a special meal. J Boston

    Southern Roots - Grand HotelResponded on February 18, 2022

    Hello JohnB, Thank you for taking the time to share your experience regarding your Southern Roots dinner. Nothing brings us greater joy than sharing the kind words of our amazing guests with our team. They truly wish for nothing more than our guests to have the most memorable of times. We certainly would be honored to have you join us again!

    Report
37. MC

    MichaelC

    Charleston

    1 review

    5.0

    1 review

    Dined on February 15, 2022

    overall5food5service5ambience5

    I have to admit, I had almost lost faith in a quality restaurant and staff, until my wife and I made reservations at Southern Roots. amazing food and Staff, and will most definitely be eating there again! Bravo, Southern hospitality still exist!

    Southern Roots - Grand HotelResponded on February 18, 2022

    Hello MichaelC, We cannot thank you enough for your kind words regarding your dining experience in Southern Roots. To see the smiles on our teams faces when we read them reviews such as yours makes all that we do worth every minute. Please know that in Southern Roots, you will always have a place that will be honored to serve you and your guests. We very much look forward to your return and the opportunity to take great care of you again!

    Report
38. l

    lisa1962

    New Orleans

    35 reviews

    vip
    3.0

    35 reviews

    Dined on February 15, 2022

    overall3food3service3ambience4

    We attended the Valentines dinner. We have dined at the Grand’s various locations for years. First time I was truly disappointed. The good was at best average.

    Southern Roots - Grand HotelResponded on February 17, 2022

    Hello lisa1962, Please allow us to apologize for not meeting or exceeding your expectations. We take pride in trying to ensure all of our guests have an exceptional time and that does not appear to be the case in regards to your dinner. We have shared with our teams and will work with them to make sure they are always providing our guests with the best of themselves. We certainly hope this one evening will not preclude you from joining us again to get the experience you have come to expect.

    Report
39. MD

    MartyD

    1 review

    5.0

    1 review

    Dined on February 14, 2022

    overall5food5service5ambience5

    Historical and amazing hospitality. Chefs are top shelf. Beautiful setting on Mobile Bay.

    Southern Roots - Grand HotelResponded on February 17, 2022

    Hello MartyD, We appreciate you taking the time to share your thoughts on Southern Roots. Our culinary and service teams are elated that you had such a memorable time. Nothing would bring us greater joy than to have you join us again. We very much enjoy taking great care of our guests!

    Report
40. OT

    OpenTable Diner

    Mobile

    1 review

    5.0

    1 review

    Dined on February 14, 2022

    overall5food5service5ambience5

    Everything was excellent!

    Southern Roots - Grand HotelResponded on February 17, 2022

    Hello Anonymous, Thank you for your kind review of Southern Roots. We truly appreciate our guests insights and feedback and have shared with our teams as they are always interested in our guests comments. We certainly hope to see you again in the future so we can take great care of you again!

    Report