Southern Comfort - Westgate Resort

It was a nice place and the food was excellent.

NYE Dinner was cold and very slow. We had to wait over an hour for food when it was half capacity.

They served old and rewarmed, canned Grand biscuits as a side. The pulled pork was obviously heated up and served because parts were cold. The waitress and staff were great. But the food and alcoholic drinks were horrible.

Delicious food and huge portions. Friendly staff from the front to the kitchen staff. Wonderful place to stumble upon to our visit to Gatlinburg. We were not staying at the resort, so parking is a bit difficult, but doable and well worth it considering our experience at the restaurant.

We decided to go to the new Southern Comfort Restaurant at Westgate Smoky Mountain Resort instead of the Local Goat in Pigeon Forge. We ordered from the menu and struck up a conversation with couple at the next table. Upon their recommendation we added fried green tomatoes to our appetisers. What a great way to start. They were different from any fried green tomatoes we had ever had. They were superbly delicious. Our entrees that followed were just as good. We have been owners at the resort for 16 years and have eaten in the Smokehouse restaurants over the years. This Southern Comfort Restaurant is at least half a torso above those. You can tell by the food prep that the chef is particularly talented. Both presentation and taste were the best we have experienced in the county area. We ate at the Local Goat the next night and although excellent, the dining experience at Southern Comfort was better and much more convenient. I recommend making a reservation at the Southern Comfort along with your timeshare reservation, because as soon as word gets out about the quality of this eating experience, there won’t be any short lines. It’s that good.

Awesome food, beautiful decor and atmosphere! Will for sure be going back!!

Their fried chicken was the best around!

Excellent food and service, perhaps more than we could eat.

The restaurant was closed despite reporting they were open on multiple different websites/still accepting online reservations. We drove out of our way to eat here and the confusion upon our arrival was not greeted with hospitality or understanding.

The food was good, but the service was perhaps the slowest and most inattentive I’ve experienced.

My wife and I have four young children, so we look for restaurants that take reservations to avoid a long and painful wait. I made a breakfast reservation for 10am, and we arrived at the restaurant promptly. We checked in, but weren’t seated for 40 mins — despite there being at least a three open tables large enough for our party (without the closed for social distancing sign). After 40 mins I spoke to the hostess and she said we’d be seated shortly.

We were finally seated, and it was at one of the aforementioned empty tables (:$). After another 20 mins, a server came to take our order. She was apologetic of the situation, and managed to get us waters in about 5 mins. Our food came another 30 mins later, but the two bar drinks we ordered never showed up at all. Sitting at a restaurant with four children for two hours, just to get some pancakes and eggs is about as bad as it gets on vacation.

Other patrons at the restaurant were in a similar situation. A table behind us appeared to have been waiting for drinks for 45 minutes or so, and complained multiple times to the hostess. I think they got free desserts.

I understand the restaurant was short staffed on servers, but it was only at 20% capacity, at most. I can only attribute this experience to extremely poor management.

Came to dinner with my parents, wife, and 1.5 year old child. Made reservations, and had to wait 30 minutes after reservation to be seated. Once seated, it was a dirty table and had to wait or be cleaned. Waiter was new (no big deal) however he was miserable. Wrong drinks from bar x2 times, and correct drinks weren’t delivered until main meal was delivered. When we ordered appetizers, we requested extra dipping sauces and received NO sauces. Waiter disappeared and we had to request the host bring us the ticket and boxes. The manager came by the table and offered no compensation or apologies other than the waiter was new. We spent over 200 dollars at this establishment and until the get their business in order, I would highly suggest you spend money elsewhere. This experience ruined our whole day!

It took 38 minutes to get one drink. The server came back after 15 minutes of waiting and says the drink we ordered was unavailable... reordered... another 15 minutes go by. We ask where the drink is, told it’s not ready. Wait 5 more, it arrives. Food came out before our drinks. I understand it wasn’t the servers fault, but they were totally unapologetic and seemed too busy to care. Asked to speak to the manager, and they never came.. I had asked the hostess to speak to the manger and she was extremely apologetic and checked on us 3 times. She was great! Overall, Food was above average but with the very bad service, I don’t recommend.

Food was good! We had 3 people at our table get the Kentucky flight and said the pours were good and so was the whiskey. Also had 2 people get a glasses of wine which had generous pours. Overall had a good experience wait staff was great and had good Covid precautions.

Server was good...food was very good but could have been a little hotter.