Southern Comfort - Westgate Resort

Review summary

1. H

   Heather

   VIP

   Nashville

   12 reviews

   5.0

   12 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Good food good atmosphere and great choice for our birthday celebration for dad. S’mores dessert was a great family experience. Will definitely go back!
   

   Southern Comfort - Westgate ResortResponded 1 day ago

   Hi Heather! Thank you for stopping by at the Southern Comfort! We are genuinely glad to see that you had such an amazing time based off your rating. We look forward to seeing you again soon! Best Wishes, Social Media Support
   

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2. K

   Karma

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dinner food was delicious! We took my family out to eat for New Year’s and everyone loved it. The ribs were a big hit! We also got the fried chicken and biscuits that were good so was the shrimp and grits and the pecan glazed salmon. Everyone loved it!
   

   Southern Comfort - Westgate ResortResponded 1 day ago

   Hi Karma! Thank you for stopping by at Southern Comfort! We are genuinely glad to see that you had such an amazing time based off your rating. We look forward to seeing you again soon! Best Wishes, Social Media Support
   

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3. K

   Karina

   Caribbean

   1 review

   5.0

   1 review

   Dined on December 24, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great service. Food could have been better for the price.
   

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4. B

   Bryant

   E. Tennessee

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was served cold. Server quickly addressed and brought out new dishes.
   

   Southern Comfort - Westgate ResortResponded on December 16, 2024

   Hi Bryant! We truly apologize for the inconvenience of your meal being served cold. While we’re glad the server promptly addressed the issue and brought new dishes, we understand how this may have affected your overall experience. We appreciate your feedback as it helps us improve, and we look forward to the opportunity to serve you a better experience in the future. Best Wishes, Social Media Support
   

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5. W

   Whitley

   Louisville

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   Not enough workers and the poor waitress there was trying to do 10 tables by herself with no help and everyone was trying to eat breakfast before checking out
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Whitley We sincerely apologize for the experience you had during breakfast. We understand how important a smooth and enjoyable dining experience is, especially when you're on vacation. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Wishes, Social Media Support
   

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6. c

   chris

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is always great when we visit. The food is great and the menu options are awesome.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Chris! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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7. S

   Susan

   E. Tennessee

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 10 and all enjoyed their evening meals. Food and service was excellent!
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Susan! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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8. S

   Sandra

   Houston

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Food was cold, we never got a waitress to attend our table...Hostess ended up serving our table for the duration of our meal. For the price, I was very disappointed with the overall service & food. The manager didn't seem to care about our situation when we discussed it with him, so this place is not some place for me to come back to on future trips.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Sandra! We sincerely apologize for the disappointing experience you had during your visit. The issues you mentioned regarding the cold food, lack of proper service, and the response from our management team do not reflect the high standards we strive to uphold. We regret that we fell short and hope we might have the opportunity to regain your trust in the future. Best Wishes, Social Media Support
   

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9. S

   Steve

   VIP

   Charlotte

   116 reviews

   4.0

   116 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Selected Southern Comfort - Westgate Resort for Thanksgiving dinner with my daughter. The restaurant has a great atmosphere and location. Unfortunately, finding a parking space was very difficult. After being seated, our waiter promptly arrived and took our drink order. We both selected their Thanksgiving Day special of white meat turkey, sweet potato casserole, garlic mashed potatoes, green beans, dressing, rolls, and cranberry sauce. Unfortunately, our meals arrived before our cocktail arrived. The food was very good, but our service was not. After finishing our main course and side dishes, we waited 10 to 15 minutes for our waiter to bring our dessert of pumpkin pie, but never received the coffee. It took another 10 to 15 minutes to get our check, which included a 20% tip that wasn't mentioned in the reservation post on Open Table.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Steve! While we’re glad to hear you enjoyed the food, atmosphere, and location, we sincerely apologize for the challenges you faced with parking, service timing, and the unexpected gratuity. Your experience does not reflect the standard we strive to maintain, especially on such a special occasion like Thanksgiving. Best Wishes, Social Media Support
   

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10. J

    Jessi

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Thanksgiving Lunch was great! The Service wasn’t the best.
    

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    Southern Comfort - Westgate ResortResponded on December 10, 2024

    Hi Jessi! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
    

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