Smoke Shack - Wauwatosa
Pulled pork was cold, ribs were overdone and tough. Waitress said to take it in a box and reheat it at home.
Still not as good as the downtown location. Food was good but brisket should not need to be cut with a steak knife. Servers were unable to be around because they were stretched too thin.
I’ve been to the Third Ward location years ago. Since then, it seems that prices went up and food quality went down. The prices for the amount of food you are getting is unreasonable. The decadent mac n cheese seemed to be cheeseless somehow? It just tasted like creamy milk and was so bland. Small cup for nearly $5 was a waste. Didn’t eat more than a few bites. The chicken was super salty and the brisket was full of fat but also pretty dry. Corn had no seasoning on it at all. The server was friendly and the environment was great but I don’t go out to eat for the environment. If the food isn’t good, it’s just not worth it. I will not be returning. I am not sure if the Tosa location just isn’t the same quality as the Third Ward but I likely will not go back to either to find out if it gets better.
Kitchen was going through training and took forever to get food. Food was average at best. Just a plate of meat with a side of Mac and cheese that had no flavor.
Been at the place in the past and always good. Our waitress started out good but them more or less forgot about us when we needed our bill. Had to chase her down. Otherwise great experience.
We’ve dined here before without issue but restaurant was half empty but took 30 minutes for an appetizer and hour for our food. Restaurant did comp us the meal since it took forever. Several other tables left without even ordering due to service issues.
Inside freezing cold
Outside tables and chairs are peeling and rough, and small for 4 adults.
No Coke. No soda without caffeine.
Food was just ok
Service was really bare bones. Had to keep asking for water.
No one in our group of four would return.
The food was subpar. Our sweet potato fries were cold and the brisket sandwich was room temperature. It was way too expensive for the amount of food we got and the temperature of the food. I would not go back nor would I recommend it to anyone.
It was 5pm and they were already out of baby back ribs on fathers day. Should be prepared fordinner. Food that we did order was cold and just ok. It's very dark in there that I had to use my cell phone flashlight. Not impressed at all
The restaurant ran out of ribs and other food at only 2:00 in the afternoon on Father’s Day. And it wasn’t even that busy. Disappointing. Will never visit again.
Enjoyed a nice lunch at Smoke Shack for Fathers Day. Food was good, but portions were small and we didn’t receive the vegetables that were supposed to come with our entrees. Our server was doing double duty, taking care of tables as well as bartending. He was great, but clearly was stretched a little thin. Staff were accommodating with moving tables...after we asked twice. The singer who was performing was fantastic, but it was a little loud in the restaurant.
We had a reservation for 5 plus an infant and it was rather chaotic from the beginning. The restaurant was rather empty when we got there and they had a tough time figuring out where they were going to put us. Also, there really wasn't anywhere to put our 5 month old daughter's car seat since she can't sit by herself yet as they don't have slings or highchairs that can be flipped over. Food was just ok. We would prefer to go to one of the new, faster BBQ places as the food was better and the value was better. Overall, experience was "ok," but not enough to bring us back.
My family went to the Smoke Shack for dinner on a Friday night. The food and service were excellent. However, my husband ordered the two meat combo and the portions were very small. Though the food was delicious, he was expecting a little more of it.
Super tasty brunch! Our out of town friends were very impressed with the amount of smoked meat choices and the live music!
The food was ok, sauces were great, but portions seemed small for the price.
Hi Martin -- thanks for taking a moment to leave review and feedback. We work hard to keep our prices reasonable while serving the highest quality meats possible. I hope you'll give us another try in the future.
Restaurant was almost empty when we got there and the greeter was less then cordial. Did not make us feel welcome.
Server was not very attentive also did not make us feel very welcome.
Food was good.
I will go back and give them another chance.
Hi Scott -- I'm very sorry to hear this. We want every guest to feel welcomed and well taken care of from the very beginning. I hope you'll give us another try so that we can show you what we're really made of.
Our waitress was very nice. Drinks were great! I had the peach tea drink with vodka, very yummy. I love the brisket and the Mac and cheese!
Great service! Everything else was just ok. Nothing great.
Food was ok. Felt like it had been sitting out for a while. Drink menu is great. Not sure I’d go back for dinner but definitely for a few drinks
The food was barely warm and very dry. The brisket, while smoked, was not that interesting for the price and only became enjoyable when coupled with one of the sauces provided. Good brisket shouldn't need the sauce. The service was inattentive. Initially, they seemed thrown off by the fact that our reservation for 3 included a 5 year old. We won't likely be returning - at least not to this location.
We ate amount 6:30 had a great waiter, who gave us a great suggestion for an app.Burnt ends..
It had been about 3 years since I had been to Smoke Shack. Back then, their baby back ribs were some of the best I had ever had. They were smoked with a great seasoning rub, were juicy, meaty, and delicious. The ribs would come to the table without sauce so that a person could choose from five sauces provided on the table to give even more flavor to the ribs. I am not sure what happened. The ribs that we were served at our last visit were pretty bad. They came to the table with some gooey sauce on top and were very dry. There was no evidence that any spice rub had been applied while they were being smoked. The sauce on the ribs was tasteless. My friend commented that he felt we had been served yesterday's ribs and the sauce was added to hide that. Whatever the reason, these ribs were not what I remembered and was looking forward to. We had no complaints about the service. Our server was very pleasant and helpful.
The burnt ends were excellent, and the chips were great.
It was an average meal. Am not an overly fussy diner, was my first time there. We eat out less frequently, and this wouldn't get a return visit.
The service was excellent. The waiter was very helpful and made great recommendations.
I was disappointed the brunch item I selected was sold out at 12:30PM. Although they contained more fat than I prefer, the burnt ends were quite flavorful.
We had a 7:30pm reservation on a Saturday evening. Our waitress was Kristen, and she was great- she took our order and brought us our drinks in a timely manner. She also stopped back several times to check on us throughout our meal. Our dissappointment was in the lack of freshness in the food. We ordered ribs, brisket, salads and dessert. Salads were fine, entrees had good flavor but were barely warm and desserts tasted on the stale side. I did not eat much of my dessert but my husband finished his brownie dessert even though he complained it was difficult to get his fork through it. The waitress was nice enough to remove my dessert from the bill without us even asking. All in all, we enjoyed our night out but the food definitely needs some tweaking.
Family dinner for our son’s birthday. We had a nice waitress but she was very slow, and the restaurant didn’t seem that busy to us. My husband’s baby back ribs were very leathery, my salad was so-so. Noise level was high, made it difficult to hear each other at times. Maybe we should’ve requested a table away from the bar area, but this was our first visit and we didn’t know what the layout was. We were excited to be trying Smoke Shack but will probably not return.
Waiter was great. Split our checks. Attentive. Live music. Awesome jack and iced coffee. I got the monte cristo- #DELICIOUS
Food was very good and the service was wonderful. The server was very patient and kind with my kids.
The bbq sauces were great smoked pork was good. Ordered the coleslaw as side and even asked the waitress if it was good. Worst coleslaw ever. Had to go up to the bar to get my water refilled.
Would go back again. They were out of brisket, but will go earlier next time to give it a taste.