Smoke and Mirrors - DC

Commentaires sur le restaurant Smoke and Mirrors - DC de personnes qui y ont mangé. Selon des cotes récentes.

1. OT

   Client d'OpenTable

   Washington DC1 commentaire

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our wait staff Richard was amazing always checking back to make sure we were good Food and drinks were excellent We will return
   

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2. W

   Will

   Grand Boston3 commentaires

   5.0

   Y est allé il y a 4 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Jessica is the best server ever! I will definitely come back and request her assistance again. I ordered the short rib omelette and she suggested and it was phenomenal!
   

   Smoke and Mirrors - DCA répondu il y a 3 jours

   Dear Will, Jessica does an excellent job for us! She will be so glad to hear your compliments. We eagerly await your next dining experience with us! Best, Restaurant Management
   

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3. L

   Laura

   New York City1 commentaire

   3.0

   Y est allé il y a 4 jours

   1. Cote globale 3
   2. Nourriture 5
   3. Service 1
   4. Ambiance 5

   Food was delish! Lovely setting. Music fun (if a little too loud). However, to say that the service was bad would be way too generous. Thoughtless, delayed, a total JOKE would be more appropriate. Our party of 5 waited forever in between any servers addressing our table (water, drinks, taking order, serveware, etc.). Once our food finally started coming out, there was nearly a 15 minute gap between the 1st 3 dishes and the rest of our dishes coming out, with zero communication, so food went cold while we waited. When we finally flagged our server (keep in mind, there were plenty of empty tables everywhere, too!), he just tells us that he'd had to split the order in 2 (wait. What??), so our orders went to the kitchen separately. (All 5 of us ordered at the same time, all on same check, and no apps, as it was brunch). He offered no further explanation or any apology. Oh! And we also had to go in search of napkins & silverware, as only 1 set was ever given, and it was so rare that anyone came by to check on us for us to ask. **Finally, be mindful that 20% tip is automatically added for parties of 5 or more. (Perhaps explains the total sh*t service!?) Our server dropped the check once asked, but neglected to mention it. IMHO, doing so seems like a shady attempt to hope you don't notice & that you'll leave an additional 20%+ on top of the 20% already factored into the total. I'm more than happy to leave more on a bill when a server demonstrates integrity & makes certain we're aware of the included gratuity. Any other way just feels slimy, ESPECIALLY when the service was as ridiculous a sh*t show as we had for this Mother's Day brunch. Ugh.
   

   Smoke and Mirrors - DCA répondu il y a 2 jours

   Dear Laura, Thank you so much for your feedback. We are glad to hear that you enjoyed our food. However, we apologize sincerely for our lapses in service and efficiency. Our goal is always to make the customer happy, and we clearly missed the mark with your visit. I'm sorry we did not meet your expectations, and I thank you for your feedback. We will be addressing these issues with the entire staff. Thank you for your business, and we hope you will return so we can offer you the dining experience you deserve. Sincerely, Restaurant Management
   

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4. M

   Marisol

   New York City13 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Our server recommended dishes based on our preferences and we enjoyed them. We had flatbread with basil chicken as an appetizer. We enjoyed broiled salmon with jasmine rice and cucumbers for an entree. The view of the Capitol building was spectacular.
   

   Smoke and Mirrors - DCA répondu il y a 4 jours

   Dear Marisol, You are making me hungry with your recommendations! Thank you so much for visiting us and providing feedback on your meal. I am so happy that you had a nice time with us. It was a pleasure to host you, and we would be honored to serve you again soon! Best, Restaurant Management
   

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5. J

   John VIP

   Atlanta18 commentaires

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great food and service. Sat on patio with incredible view of the capital building. Highly recommend.
   

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   Smoke and Mirrors - DCA répondu il y a 6 jours

   Dear John, Thank you for your high recommendation! We love knowing you enjoyed our views, food, and service. We value your patronage and hope to serve you again. Best, Restaurant Management
   

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6. E

   Emma

   Londres6 commentaires

   5.0

   Y est allé le 7 mai 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Amazing views of the Capital building and Library of Congress, comfy seating & great service
   

   Smoke and Mirrors - DCA répondu il y a 6 jours

   Dear Emma, We are so glad that you enjoyed your time at Smoke and Mirrors. We hope to welcome you back for more great views and service. Thank you for choosing us. Best, Restaurant Management
   

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7. A

   Alicia

   Houston1 commentaire

   3.0

   Y est allé le 6 mai 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 1
   4. Ambiance 4

   while the food and atmosphere were good, the service was..... terrible. our waitress was hard to find and took forever. we had to constantly wave down other servers for things. so we ended up being there 2.5 hours almost 3. i'll probably never go again. nice views though!
   

   Smoke and Mirrors - DCA répondu le 7 mai 2025

   Dear Alicia, Thank you for visiting us. I am very glad to hear you enjoyed our food and view. However, I am very sorry for any service lapses you experienced. Hospitality is our top priority, so I regret to hear that we were unable to provide you with the service you deserve. We would love to host you again soon! Sincerely, Restaurant Management
   

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8. J

   Jennifer

   San Francisco4 commentaires

   5.0

   Y est allé le 3 mai 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   We had a great experience here. The views were a nice touch. The food was pretty good. The Mexican salad was delicious. Con: The lemon pepper sauce for the wings was unique. Unfortunately, no one at the table enjoyed it. Con: Parking is difficult.
   

   Smoke and Mirrors - DCA répondu le 6 mai 2025

   Dear Jennifer, Thank you for taking the time to leave us this review. We are thrilled to hear that our beautiful views and delicious food combined for a fantastic experience. Additionally, we appreciate your feedback about our lemon pepper wings and our parking, and they have been noted. It was a pleasure to host you, and we hope to welcome you back again soon for a flawless meal. Best, Restaurant Management
   

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9. V

   Victor VIP

   Los Angeles25 commentaires

   4.0

   Y est allé le 29 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Did some sightseeing in DC with my daughter and CD and across this restaurant noted for its views of the capital building. It’s the rooftop of a Marriott hotel. Nice place with a nice casual vibe. Food is fine, nothing spectacular, but good. Not an extensive menu, but I’m sure most can find something they would enjoy. The views are also just fine, nothing to be in awe over. Service was also just fine. I liked the casual atmosphere, nothing pretentious or too trendy. We went on a Tuesday night, so things may have been a bit more subdued. Other reviewers say it can be noisy if there’s a big gathering or party going on.
   

   Smoke and Mirrors - DCA répondu le 7 mai 2025

   Dear Victor, Thank you for choosing to dine with us. It is great to hear that you enjoyed your experience at our restaurant. We appreciate your feedback and your suggestions for some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Restaurant Management
   

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10. T

    Taylor

    Atlantic City 2 commentaires

    3.0

    Y est allé le 26 avril 2025

    1. Cote globale 3
    2. Nourriture 4
    3. Service 2
    4. Ambiance 5

    The inside area where you check in was extremely loud so that was a tad annoying to begin with. I checked in and waited for my table for at least 10 mins even though others were being sat. I felt like I was just in the way and my party had no where to stand/ sit. The waiter had a stench and he was a little curt. Over all it was very nice once we got to our table and settled in. pretty view, the food was great and the ambience was enjoyable. 8/10 Birthday dinner.
    

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    Smoke and Mirrors - DCA répondu le 26 avril 2025

    Dear Taylor, Thank you for visiting us. I am very glad to hear you enjoyed our food and ambiance. However, I am very sorry for any service lapses you experienced. Hospitality is our top priority, so I regret to hear that we were unable to provide you with the service you deserve. We would love to host you again soon! Sincerely, Restaurant Management
    

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