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About Smith & Wollensky Steakhouse - Houston
Exclusive dining for Houston’s most exclusive village.
Situated in Houston’s affluent Highland Village, our traditional green-and-white steakhouse is more than a neighborhood icon, but one of the most desirable destinations in the Houston steak scene. Seating up to 350 guests and a perfect complement to the upscale shopping retail district, it’s the ultimate atmosphere for luxury dining and drinking.
Houston, TX 77027
Steakhouse, Steak, Seafood
Hours of Operation:
Monday through Wednesday: 11:30am–11:00pm
Thursday through Saturday: 11:30am–1:00am
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Banquet, Bar Dining, Bar/Lounge, Beer, Entertainment, Full Bar, Gluten-free Menu, Happy Hour, Indoor Smoking Area, Late Night, Non-Smoking, Outdoor dining, Outdoor Smoking Area, Private Room, Takeout, View, Wheelchair Access, Wine
Special Events & Promotions:
Enhance the ambiance of your event while enjoying our full menu of dry-aged steaks and more in private dining rooms that each offer a uniquely different visual experience. From light and airy rooms for wedding receptions to richly decorated spaces for formal dinners, our private dining facilities offer options as individual as your guests.
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Smith & Wollensky Houston, described as casual elegance, is divided into intimate dining areas with polished wood floors and brass trim. The various rooms, which are utilized for both a la carte dining and private dining can accommodate from 8-120 guests.
Smith & Wollensky Steakhouse - Houston Ratings and Reviews
Great environment, food no wait time no wait time to be seated. Our server did lack some knowledge and experience after being ask some questions about the menu and didn’t check with us as frequently. A different server by the name of Gavin stop by and checked on us so I asked him about the menu he was very knowledgeable about the menu
Off the bat, the service was about as bad as I've seen at an upscale restaurant. We had to ask another waiter for assistance. I had an outward view so I could see the waiter doing nothing. We were the first to be seated and while we were there, only one additional table was seated. The music was too loud. The food was even a little overcooked. It was an overall bad experience.
The strange thing about this evening was that it spoiled our Valentine's day dinner one day early. But oddly enough, we had a wonderful time at S&M just three weeks earlier. We also had an early table but everything was great. The wait staff was superb and the food was delicious. The first impression was a good one, but the last, unfortunately, will be indelible.
S&W is an excellent steakhouse serving prime, aged beef. The dry aged strips are great, as are the wet aged filets. Sides are generous and served family style for sharing. Yes, it is a bit too expensive to eat at everyday, but for special occasions I don’t know that you could do any better.
I was not able to eat there since there was no one there to greet us and to sit us down. After chasing a server, he sat us and gave us some menus. We waited there for at least 10!minutes until we decided to leave.
No one said anything as we walked out.
Amazing that in a place like S&W, this thing happens
It had loads of potential, but for the price and considering it was New Year’s Eve they really dropped the ball. Reservations were not organized then it just became a ripple effect. The servers are not very disciplined and there are better Steakhouse options in the city.
From the moment we arrived it felt like something was off. The hostess was only slightly friendly and ordered us upstairs instead of showing us the way. Our server (we only had one, which seems like a waste because there were only 3-4 tables there and it seemed like a strict rule that none of the other servers were allowed to touch any other table) was absolutely awful. He was never around it we only had our water glasses filled once... at the end. Steak was good, the brussel sprouts side had vinegar in it and was not what I expected from the menu description, and the foie gras appetizer was soaked in so much sauce you couldn’t taste the foie gras. When we got our check, the waiter did not take off the filet that I had order but they were all out of (a $60 mistake mind you) and when we tried to mention it he said “oh I forgot to take the filet off” before we even said anything. Hmmmmmm. I understand an “old-fashioned steakhouse experience” but there is no excuse for stains on the walls, bubbling wall paper, dusty fixtures, and non-existent service at a place that costs at least $100 per person. It definitely seems like training/management issues are at the heart of the problems with the restaurant.
We went to the Houston location for Christmas lunch at 2pm. The experience started off bad, had to wait for 20+ on our reservation, once seated we waited another 10+ minutes and then I had to ask the hostess to let the wait staff that we were seated, finally had our drink order taken. Received our drinks and some bread and waited some more, flagged down the waitress and ordered our meal with some starters. We were served the soups & salad which were good, so thing were looking up but once the entrees were served, the disappointment returned. My Signature Filet was very tough although I ordered it med rare, and my wife's Salmon was not cooked evenly and only the edge were cooked thoroughly. I would normally bring to the attention of mgmt but since it was Christmas, my wife didn't want to say anything , after dessert, we paid our bill and left.
I normally would not complain on a public forum like this site but since I emailed Smith & Wollensky already with no response, I felt that it was appropriate. It was an approximately $300 meal so I would expect at least an acknowledgement of my email.
FOLLOW UP - the General Manager did contact me last night (1/4/18) via email and is handling the situation.
Not good at all. Table was dirty had to clean it off. Wine glass had a finger print on it. Servers kept putting dirty dish cart next to my table. I had to remind my waitress to bring my drinks. I will not eat there again. I spent $250 on the meal.
Waitress was very nice, just a little distracted.
I made this Christmas Day lunchtime reservation months in advance. I called at the time to insure they would indeed be open, and to ask about what they would be serving. A long-term employee described how it would be the usual turkey & dressing "traditional meal" they always serve for Christmas lunch & dinner ("It's very popular").
A few weeks before the date, I checked their website and it stated "We'll be serving from our Winter menu." So I called to ask about the apparent switcheroo, and they apologized and said they would be serving their usual lunch menu. I got the same information when they called a day prior to confirm the reservation.
I was floored to find out upon arrival that the menu would be their *dinner* menu for 1PM lunch. A menu that is much more expensive than their lunch menu (for the same items), but sans the lighter fare. So much for sending the group a lunch menu pdf so they could have their entrees already in mind.
Six of us had lunch, and we were placed in an overflow room, not the main room (no biggie, but hey I made the reservation months in advance). Slow service; mistakes on the order; criminally expensive $9.00 sides (for asparagus?!). Even though two out of six of us ordered soup and appetizer for the meal (and only a few glasses of prosecco), the bill ended up over $500. I paid much less than that for a stellar Thomas Keller meal at Napa's Ad Hoc for our recent Thanksgiving meal.
And is it just me, or is it strange to have an all-African-American older male wait staff wearing white jackets and bow ties? It bristles of a throw-back to the 1950s.
Needless to say, I can't recommend the place and won't be going back.
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