Skybox Sports Bar @ Hollywood Gaming Mahoning Valley
Fast seating, didn't wait too long for food & convenient. Food was good! Server was nice, but not very attentive.
We enjoy dining at Skybox. The food is always very good & service is usually good. On 2/27, they were very busy (glad we made a reservation & still had to wait 10 minutes for a table!) After we were seated, the waitress stopped to take our beverage order. I ordered a draft beer & spouse ordered bourbon and we both requested water. The water arrived about 10 minutes later. After another 10 minutes, the same waitress came back to "take our drink orders"? so we reminded her that we had already ordered. She then took our dinner orders. My salad showed up before my beer. Spouse's bourbon was watered down. His soup came after his entre. This waitress was clueless! I'm sure part of the delays were with the kitchen staff being overwhelmed since our food did arrive hot. I have no idea what the problem was with the bar staff (and our waitress) We will return and hopefully the service will be better.
I give very few recommendations. It was a good experience overall.
Reservations were made for early Christmas Eve. When we arrived, everything was dark and no one was at the restaurant. There were no signs stating that the restaurant was closed. We were not notified that our reservation was cancelled. This is not acceptable. With online reservations, if the restaurant is closed, reservations should not be accepted. A message should be sent to tell the user "the restaurant is closed at this time" or something to stop the reservation from being accepted. I had to find another employee at the casino to ask what was happening and the status of the restaurant. And was told that they would not open Christmas Eve and that a sign should be posted at the door. If we had know that the restaurant was closed, we would have made other plans, but at the last minute, we were so frustrated. And my mom is 80 years old!
Skybox Sports Bar @ Hollywood Gaming Mahoning Valley is rated 3.6 stars by 4 OpenTable diners.
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