Sino Restaurant & Lounge

4.3
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1454 Reviews
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$30 and under
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Chinese
Sino, the second endeavor of culinary artist Chris Yeo, was envisioned to entice the palette with the tradition of Dim Sum and the wonders of modern Chinese cuisine. Grand in scale, Sino offers an intimacy and sensuality that is unparalleled- from the warmth of the dining room adorned with billowing crimson curtains and layers of gossamer, to the plush and luxurious appointments of the lounge where comfort and beauty beckon you to stay a while.
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Private Dining

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What 1454 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
4.2
ambience
3.8
value
Noise · Moderate
72% of people would recommend it to a friend
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GL
GabrielleL
San Francisco
5 reviews
Dined on March 6, 2020
Overall5food5service4ambience5

Great food! Will definitely be back for the garlic noodles!

Sino Restaurant & Lounge
Responded on March 10, 2020

Thanks for stopping by! We're glad to hear you enjoyed your experience with us and we look forward to your next visit.

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P
vipPegs
San Francisco
7 reviews
Dined on February 29, 2020
Overall3food3service3ambience4

On the reservation page, Sino specifically

Sino Restaurant & Lounge
Responded on March 3, 2020

We'd like to apologize if your recent experience was anything less than outstanding. If you have any feedback for us on how we can improve, please let us know. Your suggestions are greatly appreciated.

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s
swimrgal
San Francisco
2 reviews
Dined on February 28, 2020
Overall1food2service1ambience1

Really disappointed.. we were looking so forward to trying Sino. It is a loud, busy restaurant with mediocre food and terrible service. I couldn't believe how wrong the reviews were. There was nothing outstandingly culinary about this place. Could go on and on... but I'm not wasting any more of my time, and neither should you. Santana Row has many more wonderful options to enjoy. Skip this one.

Sino Restaurant & Lounge
Responded on March 3, 2020

We're sorry if your dining experience was anything less than outstanding. We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We'll be passing this along to our team and we hope you'll give us another chance in the future.

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OT
OpenTable Diner
San Francisco
1 review
Dined on February 27, 2020
Overall5food5service5ambience5

Good food. Good staff.

Sino Restaurant & Lounge
Responded on March 3, 2020

Thanks for the review, and we're glad you think so! We appreciate your business and hope to see you again soon.

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C
Chuckster
San Francisco
4 reviews
Dined on February 27, 2020
Overall5food5service5ambience5

Say outside at lunchtime. 77 degrees - a beautiful day for Dim Sum. Everything was great! Love this place!

Sino Restaurant & Lounge
Responded on March 3, 2020

Thanks for the review! We're so pleased to hear that you enjoyed some of our dim sum offerings and we hope you'll stop by again soon.

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T
Tootall
San Francisco
30 reviews
Dined on February 26, 2020
Overall5food5service5ambience5

This was the first time visiting, and everything we ordered was great !

Sino Restaurant & Lounge
Responded on March 3, 2020

Thanks for the review! We're so excited to hear that you enjoyed your first visit at our restaurant and we hope you'll stop by again soon.

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AK
vipAshleyK
San Francisco
3 reviews
Dined on February 23, 2020
Overall1food1service2ambience4

The food is usually great, but service never is. The only reason we kept going back was we loved the food. Well, that’s even gone downhill. Menus look different, and food ingredients have gotten cheaper. My vegetarian husband ordered his usual spicy eggplant with crispy tofu added, and halfway through eating it, found numerous pieces of chicken in it! We told the server, and while they took it off our bill, the manager didn’t even come out to apologize. The hostesses always look angry, and are never pleasant, the servers are mediocre at best and hardly ever come to the tables, and now, the food has matched the service. Very sad because the food used to be fantastic, and the only reason we returned.

Sino Restaurant & Lounge
Responded on March 3, 2020

Thank you for your honest review. We're sorry if your dining experience was anything less than outstanding. We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We'll be passing this along to our team and we hope you'll give us another chance in the future.

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E
Enjoyable
San Francisco
9 reviews
Dined on February 22, 2020
Overall2food2service2ambience2

Food quality is not equal to the price. Had to ask for service several times. Bathroom was a mess.

Sino Restaurant & Lounge
Responded on March 3, 2020

We're sorry if your dining experience was anything less than outstanding. We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We'll be passing this along to our team and we hope you'll give us another chance in the future.

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RW
vipRyanW
San Diego
1 review
Dined on February 21, 2020
Overall1food1service1ambience1

Horrible service. Not worth your time or money. Would not recommend.

j
vipjak1
San Francisco
82 reviews
Dined on February 17, 2020
Overall4food4service2ambience4

Food was very good. Service was NOT! Made a reservation and still waited 25 minutes.

Sino Restaurant & Lounge
Responded on February 20, 2020

Thank you for stopping by! While we're excited to hear that you enjoyed our dishes, we're sorry to hear that this lapse in customer service occurred and we have passed it along to our team so that we can work with our staff to make sure that guests are being attended to promptly. We hope you'll visit us again soon!

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F
Fabyy
1 review
Dined on February 16, 2020
Overall4food4service3ambience5

Only bad thing is the waiting time to get a waitress to the table. I understand if the restaurant was busy but there were plenty of tables open and no waitress to take our order nor drinks.

Sino Restaurant & Lounge
Responded on February 20, 2020

Thank you for stopping by! We'd like to apologize that this lapse in service occurred and we will discuss with our team members to make sure guests are attended to promptly. We hope that the rest of your dining experience was enjoyable and we look forward to your next visit.

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HR
vipHeatherR
San Francisco
1 review
Dined on February 16, 2020
Overall1food1service3ambience3

Food was not good today. Too saucy and no flavor.

Sino Restaurant & Lounge
Responded on February 20, 2020

Thank you for bringing this to our attention. We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We hope you'll give us another chance in the future to make up for your most recent experience.

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TK
TheoK
San Francisco
1 review
Dined on February 15, 2020
Overall5food4service5ambience5

Nice ambiance and the food was greag. Would come back here again.

Sino Restaurant & Lounge
Responded on February 20, 2020

Thanks for the review! We're glad you think so, and we look forward to serving you again soon.

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RK
vipRussellK
San Francisco
20 reviews
Dined on February 15, 2020
Overall4food4service5ambience5

Dining experience was good. Ambiance and service were great and food was good though not notable except the brussels sprouts which were exceptional.

Sino Restaurant & Lounge
Responded on February 20, 2020

Thank you for stopping by! We're happy to hear that you had a pleasant overall experience with us but we're sorry to hear that some of our dishes didn't quite measure up. We hope to see you again soon.

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EF
vipEastsideFoodies
New England
11 reviews
Dined on February 14, 2020
Overall2food3service2ambience1

It's been a couple of years since my last dining experience at Sino. I thought I'd give it a try. Granted, it was Valentines evening, but it was painfully clear that the venue wasn't staffed to support the Friday night dinner and party crowd. Blasting music ruined the dining experience, the reception staff are rude and acting like they are doing the customers a favor. They must have taken a page from United Airlines. Food was ok, but was served cold and there was no follow up from the waiter other than flagging him down so we could escape the deafening music.

Sino Restaurant & Lounge
Responded on February 20, 2020

Thank you for bringing this to our attention. We're sorry to hear this lapse in customer service occurred, and we have passed it along to our team. We are actively working to training our staff to provide a more positive experience for our guests and we hope you'll give us another chance to make up for your most recent experience.

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OT
OpenTable Diner
San Francisco
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

Amazing as always

Sino Restaurant & Lounge
Responded on February 20, 2020

Thanks for the review! We greatly appreciate your business and look forward to serving you again soon.

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D
Dano
San Francisco
1 review
Dined on February 6, 2020
Overall3food2service4ambience4

A slow Thursday? In Santana Row? Weird. Lots of open tables and not busy wait staff. Our waiter kept checking on us, which was a little weird. Our food was brought out really fast, we barely finished an appetizer before entrees showed up. The appetizer was great. The entrees were disappointing. Kumquat chicken was dry, tough. Was it freezer burned (?).

Sino Restaurant & Lounge
Responded on February 20, 2020

Thanks for stopping by! We apologize that you didn't enjoy some of our dishes but we hope you'll give us another chance to win you over with some of our other offerings.

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OT
vipOpenTable Diner
Orlando
4 reviews
Dined on February 3, 2020
Overall3food3service5ambience3

I am a regular weekly customer who has been there twice since the new menu was released. Comments thus far are: (1) PUT THE TUNA TARTAR BACK ON THE MENU. It’s amazing I can’t imagine why it was removed. (2) put the pork back in the Brussels. They’re very much missing something without that flavor. Thanks I will continue to comment as we try more things

Sino Restaurant & Lounge
Responded on February 5, 2020

Thank you for the feedback! We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We look forward to your next visit and hope you enjoy some of our new menu items - Please let us know what you think!

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OT
OpenTable Diner
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

Love Sino. Love the food and great atmosphere to hang, mingle, and have a few drinks!

Sino Restaurant & Lounge
Responded on February 5, 2020

Thank you for the review! We are so excited to hear that we could be a consistent place to fulfill your dining needs and we look forward to seeing you again soon.

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A
Anonymous
San Francisco
1 review
Dined on January 26, 2020
Overall3food3service5ambience3

Service was flawless, great server, left a generous gratuity for her. The food was a letdown. The kitchen was ridiculously slow; the bbq pork buns that used to be a favourite are now disgusting sickly sweet (no more glazed browned tops, now they have an ill-matched sugar crust that everyone at the table scraped off), the lobster potstickers were missing their dipping sauce (ripoff!), and the previously adorable beignets are now completely different— bloated, oversized, and tasted like they'd been fried in old oil that left a bitter aftertaste. What a huge disappointment. The service truly saved an otherwise dissatisfying experience. Would recommend the server, but not the meal. Also, the credit card system went down, adding to an over-long stay. :(

Sino Restaurant & Lounge
Responded on January 29, 2020

Thank you for the review! Although we are pleased to hear that your server provided you with excellent service, we'd like to apologize for the quality of the food you received and for our system failure and will be passing these matters along to our team for improvements. We hope you'll give us another chance to win you over in the future.

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OT
vipOpenTable Diner
New York Area
1 review
Dined on January 25, 2020
Overall2food2service2ambience3

20 minute wait even though we had a reservation. 15 minutes after we sat down until waiter asked us to take drink/food order. Food at best was mediocre Chinese. Definitely not worth a return trip. Waiter was very friendly though so nothing against him at all.

S
vipSteve
San Francisco
14 reviews
Dined on January 25, 2020
Overall5food5service4ambience5

Early dinner at 6pm. By 7pm it was packed and a very festive vibe. Lots of noise. Go early if you want quiet.
Service was slow at first but picked up and ended well.

Sino Restaurant & Lounge
Responded on January 29, 2020

Thank you for stopping by! We're pleased to hear that your experience ended well and hope you'll visit us again soon. We recommend coming in on a weekday for a more relaxed dinner, as we usually have a live DJ playing in our lounge on weekend nights.

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F
Foodiie
San Francisco
2 reviews
Dined on January 25, 2020
Overall3food2service4ambience3

You should update menu & pricing

Sino Restaurant & Lounge
Responded on January 29, 2020

Thank you for stopping by! We appreciate your feedback and we're currently working on releasing a new and improved menu very soon.

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b
brownbutter123
San Francisco
13 reviews
Dined on January 19, 2020
Overall5food5service5ambience5

Sino Restuarant & Lounge is the perfect place to take on a date or to hang out with family and friends. We met up with some old friends the other day and spent a lot of time eating and talking and enjoying each other's company. Sino was the perfect place because you can eat family-style, where you may order many different dishes so you can get a taste of a lot of different things. Think Dim Sum or Tapas-style. The food tastes great. Every dish we had was so delicious. And the service was phenomenal. We had made reservations and inadvertently showed up earlier. They didn't bat an eye. They sat us in a place that we preferred and were just so extremely nice and attentive. The decor and surroundings are quite nice, too.

I highly recommend Sino Restaurant & Lounge. It's the perfect place for any event or just to go out and have a nice meal.

Sino Restaurant & Lounge
Responded on January 22, 2020

Thank you for your review! We're so excited to hear that you had such a pleasant dining experience with us. We appreciate your business and look forward to serving you again soon.

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K
vipKarinb
San Francisco
2 reviews
Dined on January 18, 2020
Overall5food5service5ambience5

Sino is one of my favorite restaurants in the South Bay. Excellent food and service! Chicken lollipops are great!

Sino Restaurant & Lounge
Responded on January 22, 2020

Thank you for the review! We appreciate your business and look forward to your next visit.

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LS
LilianaS
San Francisco
2 reviews
Dined on January 18, 2020
Overall2food2service2ambience2

Very disappointed with the overall experience! They had no veggies from the menu (How do you not have any PRODUCE on a SATURDAY night. Our seating was horrible (Right in the middle and a pathway and they put a chair at the end to accommodate 7 people) What we had was great but seems that from previous experience the overall ambiance, food and service has diminished. Not how I planned to celebrate my birthday at what used to be one of my favorite spots!

LL
vipLocalLosGatosDiner
San Francisco
23 reviews
Dined on January 17, 2020
Overall2food2service3ambience3

Was told that I got the last Mai Tai cocktail before the bar was out of rum--it was undrinkable. Made from a mix (no natural fruit juices) and missing dark rum float, if there was rum at all. Bar seemed to be low on spirits since most cocktails were crossed off the waitress' menu. Better to stick to beverages the bar cannot screw up, although beer selection was basically the same that you can order at the AMC movie theater nearby. Serving of pork ribs was generous but flavors in all of the dishes were meh.

J
Jude
San Francisco
2 reviews
Dined on January 15, 2020
Overall4food4service5ambience4

Not my first time as usual service was good.

Sino Restaurant & Lounge
Responded on January 16, 2020

Thanks for stopping by! We appreciate your business and look forward to serving you again soon.

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ML
ManishL
San Francisco
3 reviews
Dined on January 11, 2020
Overall3food4service2ambience3

Service too slow. Seated us roughly 30 minutes after our reservation time. getting a table took forever and server was not avaILABLE FOR 15 MINUTES AFTER SEATING

Sino Restaurant & Lounge
Responded on January 16, 2020

Thank you for your review. We apologize for the delay in service you experienced and we have passed it along to our team. We hope you'll give us another shot to win you over sometime!

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c
cgaos
1 review
Dined on January 11, 2020
Overall1food3service1ambience3

Wanted to like this place but the service was astonishingly bad. We had the wrong food delivered to our table not once but 3 (!!) times. They completely forgot our main course (two meat dishes) and were bewildered when we told them so - even suggesting that we might be mistaken. I don’t know how a restaurant could be run so poorly.

GQ
vipGaryQ
San Francisco
22 reviews
Dined on January 11, 2020
Overall5food4service5ambience5

class environment to have a new twist on dimsum. wife and i celebrated 5th anniversary and all of our guests really enjoyed the restaurant!

Sino Restaurant & Lounge
Responded on January 16, 2020

Thank you for the review! We're so pleased to hear that you and your guests had a pleasant experience celebrating your special day with us and we hope you'll visit our restaurant again soon.

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AG
AlanG
1 review
Dined on January 10, 2020
Overall5food5service5ambience5

Dining room very nice ambience. Service friendly but infrequent. Music got loud from bar after 6pm.

Sino Restaurant & Lounge
Responded on January 16, 2020

Thank you for the review! We appreciate your business and look forward to your next visit.

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OT
OpenTable Diner
San Francisco
1 review
Dined on January 3, 2020
Overall5food5service5ambience5

Everything is perfect except music is bit too loud and lights a bit too dark.

Sino Restaurant & Lounge
Responded on January 8, 2020

Thank you for stopping by! While we're excited to hear that you had a pleasant visit with us, we'd like to apologize for the noise and dim lightning. We want all of our guests to enjoy their experience at our restaurant, so if this is an issue please let a manager know in the future.

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OT
vipOpenTable Diner
San Francisco
5 reviews
Dined on January 2, 2020
Overall4food5service3ambience3

Noisy
Bad service

Sino Restaurant & Lounge
Responded on January 9, 2020

Thank you for stopping by! We'd like to apologize if your recent experience was anything less than outstanding. We hope you'll give us another shot to win you over sometime.

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SP
SusmitP
1 review
Dined on December 31, 2019
Overall5food5service3ambience5

Amazing ambiance & food. Service was slow, but that was to be expected as this was NYE. But, overall, it was a very nice dining experience. Definitely going back there again.

Sino Restaurant & Lounge
Responded on January 2, 2020

Thank you for celebrating with us! We appreciate your understanding of the slight lapse in service during our busy holiday hours but we're so excited to hear that you enjoyed your experience overall. We look forward to your next visit!

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JK
JessaKeota
San Joaquin
1 review
Dined on December 31, 2019
Overall2food2service1ambience3

We made reservations for 5 on NYE. They were clearly short staffed. It took over half an hour to place an order. Drinks took over 45 minutes. Will not be returning again. Good was mediocre.

MT
MarkT
San Francisco
1 review
Dined on December 30, 2019
Overall3food4service1ambience5

great food and excellent atmosphere but service was very slow for a Monday evening. They never came around to refill our water glasses and never gave my spouse a glass. Waitress kept pushing the shared menus when we each wanted our own dish. Finally had to get the manager to resolve this. No big deal but really untrained staff.

Sino Restaurant & Lounge
Responded on January 2, 2020

Thank you for the review. We're sorry to hear this lapse in customer service occurred, and we have passed it along to our team. We are actively working training our staff to provide a more positive experience for our guests and we hope you'll give us another chance to make up for your most recent experience.

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f
vipfoodlove
San Francisco
3 reviews
Dined on December 30, 2019
Overall4food5service3ambience4

Food was pricey but very good and service staff were very helpful and polite, however we didn’t see them much- we waited at least 10 minutes to be greeted once seated, and then another 10 for waters. During the meal only saw our server once and had to flag her down for a water refill. Maybe we caught them on an off night? That was our only complaint.

Sino Restaurant & Lounge
Responded on January 2, 2020

Thank you for stopping by! While we are pleased to hear that you enjoyed our dishes, we would like to apologize that this lapse in service occurred. We are actively working training our staff to provide a more positive experience for our guests and we hope you'll give us another chance to make up for your most recent experience.

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OT
OpenTable Diner
San Francisco
1 review
Dined on December 27, 2019
Overall5food5service2ambience5

Amazing food! Okay Service from waitress but busboys had more follow up

Sino Restaurant & Lounge
Responded on January 1, 2020

Thank you for dining with us! We're so pleased to hear that you enjoyed your visit at our restaurant and we hope to see you again soon.

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OT
OpenTable Diner
San Francisco
1 review
Dined on December 26, 2019
Overall3food5service2ambience4

Service was awful they said they didn’t have my reservation and I had to show them proof that I made the reservation! The hostess girls are very rude and have 0 customer service.... really bad attitude which unfortunate! The food was Amazing!!!

Sino Restaurant & Lounge
Responded on January 1, 2020

Thank you for bringing this matter to our attention - We can assure you this incident falls well below our service standards. We will be looking into this matter and making the proper corrective action to ensure this never happens again. We hope you'll give us another chance in the future to make up for it.

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FAQs

Sino Restaurant & Lounge offers takeout which you can order by calling the restaurant at (408) 247-8880.

Sino Restaurant & Lounge is rated 4.3 stars by 1454 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.