The music was great but sooo loud it was hard to talk. The service at dinner was so but the service at the bar was spot on. We definitely tell others and we will be back for sure.
Anytime I've made a reservation at Sino we always end up waiting 10-15 minutes for our table. Last time we were there I had made reservation for four people but when we were getting seated they were trying to give us a table for 2. We were not able to have a decent conversation with the group of friends I was with because the music was way too loud. I definitely do not recommend this place for dinner but do recommend for dancing and bar only on weekends.
7 women at dinner.
Waitress was not attentive at all and barely checked on us.
The service was horrible, we always have great and fast service. However this time we waited 40 minutes for our food and had to search the entire restaurant for our waitress to give us the bill. It was really horrible and such a disappointment. I also requested that it was someone's birthday on Open Table and it was never acknowledged.
Have been to Sino a few times in the past. So chose this for my daughter's 18th birthday lunch with family. Was mostly disappointed with the service as it was very slow and not attentive. Food taste was also not the best (from what we remembered) and the noodle was distinctly salty.
Perhaps will not go again for a special occasion.
This was my first visit....and it was disappointing. The food is expensive for the quality of preparation they put into their cuisine. Oil seems to be the base ingredient. Oily appetizer, oily rice, oily special dish. If you are just looking to hang out and people watch, then be advised that you are paying for that privilege. The food is not that good. Sorry, Sino...
The food took too long and they brought us the wrong food
We had reservations and were seated, 30 minutes later after flagging down staff and still not getting any service we got up and left. We told the staff they have the worst service and spoke to the manager who was too busy doing flips outside to actually manage the restaurant to even notice how poor their service. I’ve eaten here a lot in the past, this was ridiculous.
Very dissatisfied with our visit. Come here often but this time the worse. Seated 8pm, by 8:40pm still dont have our drinks we ordered. The server blew everything from the start. Serving us warm water with no ice. Then saying they dont carry Heineken when the menu says otherwise, then saying he doesn’t know which type of Modelo they carry.
I was in disgust where I said forget it, just get my ladies wine, and cold water with ice.
He never came back. Then gives our chicken lollipops to another table across from us, they reject and said they disnt order it. The walk around thinking we weren’t looking and deliver it to us, we take one bite of it, and it’s been cooked way in advance for someone else because it wasn’t warm at all. Enough was enough i demanded mgr to 2 different people because our server FINALLY seemed to care but took long and seem d hesitant to bring him to us. Food is expensive but very small portions. And thats fine for the ambience we are paying for.
But the service and server better make up for it. Our server sounded like he was high and stuck. So ineffective and useless. He couldn’t even brung us a glass of water correctly.
Great food. But......Both appetizers arrived before the cocktails. They never took them back until I said something . They just were left on the table for about 15mins untouched and cooled while we finished up our Martinis. Then received the wrong bill which shorted them over $100. I told them and came to find out we were charged for the incorrect tab of $125 and them the correct tab of $227. What a way to run a Santana Row establishment....
Women day dinner with friends
Good food, great service but the ambiance is a little too dark inside so we opted for outside dining. Drinks are awesome! Always came here to get the lychee martini.
Overall good - device could have been more prompt
The food and service was very good. The ambiance was bad. Dark, dingy and needs to be remodeled. Upholstery on booth seating was worn out. Exposed ducts and piping on ceiling were dusty.
None of the wines on the wine list that we wanted were available.
Incorrect order was served -3 orders of the same dish
Asked for water several times and took a while to get it
Tried dim sum and sangria. Great picks!
It was great service from the host to the waitress. The service was at the perfect pace and the food came out quickly and hot. It is a great place to meet with friends/family and everything is shareable. The Garlic Noodles were the top for everyone.
Don’t waste your money. Food is way too expensive for something you can basically cook at home.
This is neither traditional dim sum nor non-traditional but tasty good. The fried rice was barely cooked and the other dim sum didn't come with dipping sauces. Not to mention all this was overpriced for the quality and taste.
I've always loved Sino. It was a part of my "stomping grounds" when I was in my early 20s. However, sitting through dinner with my husband this past weekend, I couldn't help but notice how they've headed downhill. I'll begin by saying that our server was awesome. I forget her name, but she was excellent and sweet and I have no complaints of the service.
The hostess who sat us, with the other hand, looked like, for lack of better description, a stripper. Young Asian girl, long black hair, was wearing a short, skimpy red dress that BARELY covered her butt and her breasts were spilling out of her top. I thought this was a fine dining restaurant? Maybe not anymore.
I love the food, but would not recommend the seafood risotto. It has no flavor And is misleading. It was plain sticky rice with 4 grilled shrimp on top- that's it. That is my only food complaint.
In terms of decor, the place just seems more run down than I remember it. The furniture is scuffed, red tape on the ground is a tacky way to indicate 'steps' and the curtains were bundled together by using black dining napkins. Even though my complaints are minor, I think that might have been my last attempt at a night out at Sino.
We reserved for eight but two were delayed in San Diego so we came as 6. This was a major problem for them. They tried to seat us at a table for 4 which was too small. We asked for a bigger one. The girl kept showing us other 4 people tables until I finally said “ you keep trying to put six people where they can’t fit. If you won’t get a bigger table just tell us”.
Next it was “well maybe I can talk to the manager”. So after waiting a wile they came back and said no we can’t give you another table because we have a party of 12 coming in” .
That didn’t even make sense. We were six. The place was 2/3 empty on a Thursday and our table for eight was sitting there empty. They couldn’t push two of their empty 4 tables together. They seemed to not realize that the 8 person table (all set up and waiting, was going empty and they were babbling away about how they couldn’t seat us at the 12 person table because we were only six. Huh? This was a bizarre experience. We walked out and went to the seafood place across the street which was excellent. It wasn’t a misunderstanding because they knew we were the reservation.
Never got a chance to try the food. Ambiance was dark and noisy. Not going back.
Valentine’s Day dinner is OK. Single rose for the lady’s was nice treat, but service was slow and the brown rice was so dry.
Dinner with my mom, nice waiter
The service was consistently poor and was getting worst. Food came out randomly from the kitchen. Rice and Noodle dishes came out first, which should normally the last course in Chinese meals. It was impossible to get any services or waved down any wait staff. They don't make eye contacts. The only good thing is that if you are willing to settle for basic dim sum (not overly concerned of quality), it is a place that is easy to get reservation and no line in general.
Sino had an emergency so they were closed. No phone call, email, text message to let us know. We were quite shocked and annoyed when we arrived and had to hurry to make other plans during a dinner rush on a Friday night.
reservation was canceled by Sino an hour before due to unknown reason.
If you want it less energetic sit towards the back. You can hear yourself talk there.
Food was enjoyable and a good amount.
Everything was awesome!
Came here on a Sunday evening and there was pretty loud club type music playing throughout the restaurant. The host and our server were very friendly, the latter checked on us often. The food was very mediocre, especially the $35 Sea Bass, which had very little flavor. I enjoyed the Kumquat Chicken, which was well cooked.
The quality and general upkeep of the restaurant has deteriorated a great deal in the past few years! We were a group of six and one of the women in our group happened to put her hand under the table to pull herself forward-there was food stuck under the table that got on her hands. The waiter cleaned that up but our experience with the un-clean setting didn't end here. The bathrooms had not been tidied up and were filthy with tampon applicators on the bathroom floor and this was at 7.30 pm, so a long time before the restaurant closes.
The tea pots that green tea was served in were missing the lid knobs too. So, even though the food that day was good, I will not be going to this restaurant or recommending it to anyone because it is now suffering from sloppy maintenance:(
Such a fun place to go with a group. So many choices of entrees, that dining with a large group is a great way to try everything !! Food is probably the best I've ever had. Fire Cracker Chicken and Crab Fried rice are a MUST have!
Good atmosphere but nobody to seat you at your table and very challenging to get a drink at the bar despite being empty
Loved this restaurant and our server was a great guy, did an excellent job
What happened to the cocktail menu? There were only a couple drinks now and the creative menus from before are gone. The food menu also seems to be more limited. The food was still excellent (awesome salt and pepper crab!), but it seems there have been some serious cutbacks since we were there last. And the place is still so noisy that you have to yell to hear each other.
This is the 2nd time in a row that one of the dishes ordered never comes out and we end up cancelling it as we pay the bill
Food was good. Very noisy and dark though.
Outstanding food! Love the dim sum! Professional service!
We usually really like Sino's - but we are usually there during the summer where we can sit outside away from the pointless loud music. I call it 'pointless' because there isn't ever any dancing just a lot of people struggling to have a conversation over the loud music. Lots of energy which is good. On NYE our server was a bit of a challenge. She wasn't aware of the specials; instead of bringing back answers to questions she didn't know she just didn't come back. The $20 corkage fee is extreme considering we had one bottle of wine and ordered plenty of drinks to off set the charge. We felt like we were dealing with desperation to make a buck; when the buck is clearly being made. Might be more creative to have a drink minimum on top of a less significant 'corkage fee'. And when training new wait staff, be sure to have someone on hand with them to get the questions answered. The food was awesome as usual, it was delivered in a timely fashion and the group was happy with the food overall. I would not recommend for a birthday party or anything as it's too loud in there and we've now tried twice. I hope this review will help make some positive changes in the place that we really like. Thanks for listening!
Chinese fusion in vibrant lounge seating. Prefer a quieter table? Just ask to be seated in the back main dining area. They offer outdoor seating, loud lounge seats, less noisy section, and dining between for those that like more music flowing through conversation. Kid friendly! I’ve seen folks part strollers near the ramps.
Valerie waited on us and was sweet, accommodating, and friendly. I recommend ordering the Emperor’s fried rice (chicken, shrimp, bits of bbq pork, edamame, green onion), Kung Pao fried chicken lollipops, lobster shrimp potstickers, Drunken seabass with summer squash (light soy sauce based), calamari and crunchy soft shell crab apps with jalapeño vinaigrette. So good!
Great for a night out with friends, family, a date, etc. Be sure to indicate which area you’d like to sit in.
When we arrived at the restaurant, they told us that they did not have a table reserved for us and seated us in the lounge. Later when we showed our OpenTable reservation, they relented an hour later and setup a table but by then my party was already done with appetizers and was well into the main course so we decided to stay in the lounge.
It would have been good if the restaurant had a table ready for us when we arrived.