Sino Restaurant & Lounge
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I celebrated my 30th birthday there this past weekend and I had an amazing experience. The food was delicious. The server was very nice and attentive. The only thing I recommend is extending the hours for the lounge. Thank you so much for allowing to have my birthday gathering there.
The food is AMAZING.
Always a hit.
Service was a bit slow. Took about 10 minutes for us to ask our server to get the check, even though the room was not that busy. There were about 5 to 7 tables open.
I have never had a dish from Sino that wasn't delicious
We had to keep asking for things that should come with dim sum, such as sauces. By the time our soup dumpling dipping sauce was delivered, the dish was nearly gone. The value is worse than authentic dim sum, so I expect the service and food quality to make up for it, but that wasn’t my experience this time.
We dine at Sino often and this was the first time we actually had good service! Food as always was delicious.
I really love the lunch food at Sino restaurant but the service makes me second guess if I want to be put through that.. I am in the food industry myself and the server's and host has not always been the best at handing out memorable customer service.
The food is good but it has gone down in quality. The restaurant felt dirty. The table and silverware were dirty. We had to request new place seatings twice.
Kids birthday, service was slow food was ok
My meal was over-cooked: they did take it off the bill. I got tired of the endless stream of wait staff walking through the tight space behind my chair and the next table. The waiter got my wife a new plate and then almost tossed it to her like a frisbee. The entire experience was unpleasant and unrelaxing. This is the last time we'll eat there.
Food and ambiance is great but horrible service...
The service was so bad, the restaurant was so busy and it looks like they can’t handle all the tables.
I want go there again
Love the food every time. The one downfall was that our food came out before our appetizers and we mentioned it and server didn’t seem concerned at all. Just not the point of appetizers. Almost felt like they were rushing us
We always love the food and wonderful staff. We come about twice a month but even during brunch time it’s hard to hear and bring business clients because it’s too dark and loud. Would make for a better location if the music and lights were different for day time dining
Overall the food was good but when i
The service is always lacking, but the food is fantastic so we keep coming back. It’s like hitting the jackpot if our hostess isn’t rude and tries to seat us in the worst spot possible, and getting a server to take our order, always has a long wait, despite not being busy. We always have to ask for drinks to be refilled, and don’t even think about asking for a sauce, since it won’t come for days. But the food is A-MA-ZING! Always tastes great, and we can’t get enough of it. Too bad the service doesn’t match.
Very good food !!! pan-Asian take on a lot of classics, but uniformly delicious.
Very disappointing meal, took 30 minutes for the waitress to acknowledge us and then we ordered a dish with no meat as we are vegetarians and meat was left in the dish.
Did not like the weekend night crowd. Was looking for more classy environment...
We were seated outside which was nice but some people that were not providing the restaurant sat on the railing that was right up against our table through our entire meal and the waitress and staff did not ask them to move.
Very poor service! The editor never came to take our orders, didn’t refill waters, dint take our drink orders! Cancelled our food and dint tell us they ran out, it was terrible
Amazing food and great service. Loved the dumpling platter and the kumquat Chicken.
We waited 25 minutes and never got a server so we walked out
Yummy Dim Sum and creative Asian in a Hip setting. Always great for food and cocktails!
Great place for a Saturday nights out dinner and dancing!
Enjoyed dim sum today, great service though the waitress or kitchen forgot one item ordered
Also the beef noodle wrap arrived cold they remade and it was cold also
Quality of food is good especially the pan fried shrimp and chive
Wine by the glass could be greatly improved
Overall nice day sitting outside however in the past the road was closed to cars. Now it’s open and I guess it will take someone getting killed by speeding cars for Santana Row to implement the closure again not to mention the noise from load exhaust
I will never go to this restaurant again! Dim Sum Collection tastes very very very bad, like frozen food got over-steamed. Fillings of dim sums keep leaking out when I try to pick it up using chopsticks. Services are bad too, we waited more than 20 minutes for our dishes because a servant said he made a mistake on our order. Well... he shouldn’t make a promise to say that our orders will be ready in 10 minutes when we first made our orders. After our dishes finally came, he kept asking us how we feel. Which is very bothering! Based on food and services we experienced, we would highly not recommend this place.
Always fantastic dim sum. High quality and fresh.
We made a reservation to sit outside for Father’s Day brunch. We were seated where we wanted, the food was tasty, and what we expected, except the crab, which tasted great, but was not the type or size that our server said it would be when asked before we ordered it. IMO it was not worth the price charged.
All around, the service was lacking. Things started out well, but 15 minutes after taking our drink order (the server told me you don’t serve iced tea, which I know you do) we hadn’t received our drinks, nor was our food order taken. Another server came by and we started over. We weren’t brought sauces for the dim sum we ordered, and weren’t asked if we wanted chopsticks. We flagged down a busboy who after 5 minutes brought us a plastic cup of siracha, but no chopsticks. A few minutes after that a server came by to check on us, and after asked, brought the sauces and chopsticks.
Our previous experiences have been much better than this.
Food was all fried and this was not mentioned at all in the menu. It was so loud you couldn’t hear the conversations at your own table. The service was so slow we considered leaving half way through.
Our server was great. All other service from hostess to servers and attendants were great. Food came out quick and tasted good. Nice place for social event. Not an ideal place for a quiet dining experience.
It's good place to hang out with friends but it was little warm inside and noisy.
My girlfriends and I - four of us - had a nice lunch on Saturday at Sino. They accommodated our request to sit outside and we only had to wait 20 minutes past our reservation time. Good food and such beautiful weather so the ambience was great. The server was not well acquainted with bar liquors so I'd say they need to train their people on pretty common summer drinks like spritzers. One of us ordered an Aperol with Prosecco spritzer and when we were told the bar didn't have "apple" whatever, we tried Campari and then we were told they didn't have Campari either. So, either the bar needs to order these common summer liquors or the server needs training.
After ordering, it took a long while to receive our meal. When we finally received it, one of the dishes was way over cooked and difficult to chew. We sent it back and received a new one
Great place to meet up for casual drinks or business dinners. Food is great, but service could improve.
Great. A bit noisy with r-rated background music specifically the (n) word. Making it less suitable for families.
Went to Sino for my friend’s birthday. Great food and great service!
First time taking my girlfriend to this restaurant. Service was poor and the security initially would not let me in if I didn’t show my ID. Had to explain we had reservations and that I was over 21.
Noise level was too loud!!!!!!!
Really poor service
Too long to get the food. We had order be vegetarian as well as meat - only meat came first while half the part waited and then the other half order came after meat order finished
A food was missed / just poor service / hard to track down the waiter even for water refill
Had a special graduation lunch planned for my son’s high school graduation - didn’t go as well as we liked due to poor service
Service was very poor. After taking the orders the server disappeared. Later all items were brought at the same time by another server, when we had expected to serve the soup first, then the main course. She did not check back on how the food was and how we are doing. After dinner, it took for ever to get the bill to pay, took again a while to finish payment. The restaurant was not busy when we were there.