Sino Restaurant & Lounge
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It was our second time at Sino because we really enjoy the food. However, if you want to have a nice dinner in which you can actually have a conversation with the other people in your party, don’t come here on a weekend. The bar and restaurant area are not separated and the music from the bar area is extremely loud and makes hearing the person sitting across the table almost imposible.
The staff and food was excellent and Michelle our waitress was excellent. Kyle came by to make sure our dinner time and service was excellent.
This is the second time I’ve been there and they don’t check me in with open table so it’s frustrating getting an email telling me I didn’t show up.
We went for brunch and it was fairly empty on a saturday morning. I was hoping for more vegetarian options for dim sum but no luck. I recommend the garlic noodles but it's a bit pricey. The inside of the restaurant is a bit dark, service was great.
High energy hot spot with great food lollipop chicken loved it
The area is a very nice area. The noise level is down some but on weekends it is much louder. Food is amazing! Always very happy with that. The staff at times are slow but when you do have their attention it is undivided.
Great food, great atmosphere and service.
Some great dishes, however, service lacked. Also, the place could use a good scrubbing, felt too night cluby.
Way too loud, music was so loud you could hardly talk with others at table
The music was so loud you could hear it down the street. They tried to seat us in the very back to get away from it but we couldn’t talk at all, we couldn’t yell and be heard. We left
I celebrated my 30th birthday there this past weekend and I had an amazing experience. The food was delicious. The server was very nice and attentive. The only thing I recommend is extending the hours for the lounge. Thank you so much for allowing to have my birthday gathering there.
The food is AMAZING.
Always a hit.
Service was a bit slow. Took about 10 minutes for us to ask our server to get the check, even though the room was not that busy. There were about 5 to 7 tables open.
I have never had a dish from Sino that wasn't delicious
We had to keep asking for things that should come with dim sum, such as sauces. By the time our soup dumpling dipping sauce was delivered, the dish was nearly gone. The value is worse than authentic dim sum, so I expect the service and food quality to make up for it, but that wasn’t my experience this time.
We dine at Sino often and this was the first time we actually had good service! Food as always was delicious.
I really love the lunch food at Sino restaurant but the service makes me second guess if I want to be put through that.. I am in the food industry myself and the server's and host has not always been the best at handing out memorable customer service.
The food is good but it has gone down in quality. The restaurant felt dirty. The table and silverware were dirty. We had to request new place seatings twice.
Kids birthday, service was slow food was ok
My meal was over-cooked: they did take it off the bill. I got tired of the endless stream of wait staff walking through the tight space behind my chair and the next table. The waiter got my wife a new plate and then almost tossed it to her like a frisbee. The entire experience was unpleasant and unrelaxing. This is the last time we'll eat there.
Food and ambiance is great but horrible service...
The service was so bad, the restaurant was so busy and it looks like they can’t handle all the tables.
I want go there again
Love the food every time. The one downfall was that our food came out before our appetizers and we mentioned it and server didn’t seem concerned at all. Just not the point of appetizers. Almost felt like they were rushing us
We always love the food and wonderful staff. We come about twice a month but even during brunch time it’s hard to hear and bring business clients because it’s too dark and loud. Would make for a better location if the music and lights were different for day time dining
Overall the food was good but when i
The service is always lacking, but the food is fantastic so we keep coming back. It’s like hitting the jackpot if our hostess isn’t rude and tries to seat us in the worst spot possible, and getting a server to take our order, always has a long wait, despite not being busy. We always have to ask for drinks to be refilled, and don’t even think about asking for a sauce, since it won’t come for days. But the food is A-MA-ZING! Always tastes great, and we can’t get enough of it. Too bad the service doesn’t match.
Very good food !!! pan-Asian take on a lot of classics, but uniformly delicious.
Very disappointing meal, took 30 minutes for the waitress to acknowledge us and then we ordered a dish with no meat as we are vegetarians and meat was left in the dish.
Did not like the weekend night crowd. Was looking for more classy environment...
We were seated outside which was nice but some people that were not providing the restaurant sat on the railing that was right up against our table through our entire meal and the waitress and staff did not ask them to move.
Very poor service! The editor never came to take our orders, didn’t refill waters, dint take our drink orders! Cancelled our food and dint tell us they ran out, it was terrible
Amazing food and great service. Loved the dumpling platter and the kumquat Chicken.
We waited 25 minutes and never got a server so we walked out
Yummy Dim Sum and creative Asian in a Hip setting. Always great for food and cocktails!
Great place for a Saturday nights out dinner and dancing!
Enjoyed dim sum today, great service though the waitress or kitchen forgot one item ordered
Also the beef noodle wrap arrived cold they remade and it was cold also
Quality of food is good especially the pan fried shrimp and chive
Wine by the glass could be greatly improved
Overall nice day sitting outside however in the past the road was closed to cars. Now it’s open and I guess it will take someone getting killed by speeding cars for Santana Row to implement the closure again not to mention the noise from load exhaust
I will never go to this restaurant again! Dim Sum Collection tastes very very very bad, like frozen food got over-steamed. Fillings of dim sums keep leaking out when I try to pick it up using chopsticks. Services are bad too, we waited more than 20 minutes for our dishes because a servant said he made a mistake on our order. Well... he shouldn’t make a promise to say that our orders will be ready in 10 minutes when we first made our orders. After our dishes finally came, he kept asking us how we feel. Which is very bothering! Based on food and services we experienced, we would highly not recommend this place.
Always fantastic dim sum. High quality and fresh.
We made a reservation to sit outside for Father’s Day brunch. We were seated where we wanted, the food was tasty, and what we expected, except the crab, which tasted great, but was not the type or size that our server said it would be when asked before we ordered it. IMO it was not worth the price charged.
All around, the service was lacking. Things started out well, but 15 minutes after taking our drink order (the server told me you don’t serve iced tea, which I know you do) we hadn’t received our drinks, nor was our food order taken. Another server came by and we started over. We weren’t brought sauces for the dim sum we ordered, and weren’t asked if we wanted chopsticks. We flagged down a busboy who after 5 minutes brought us a plastic cup of siracha, but no chopsticks. A few minutes after that a server came by to check on us, and after asked, brought the sauces and chopsticks.
Our previous experiences have been much better than this.
Food was all fried and this was not mentioned at all in the menu. It was so loud you couldn’t hear the conversations at your own table. The service was so slow we considered leaving half way through.
Our server was great. All other service from hostess to servers and attendants were great. Food came out quick and tasted good. Nice place for social event. Not an ideal place for a quiet dining experience.