Sino Restaurant & Lounge
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Only bad thing is the waiting time to get a waitress to the table. I understand if the restaurant was busy but there were plenty of tables open and no waitress to take our order nor drinks.
Food was not good today. Too saucy and no flavor.
Nice ambiance and the food was greag. Would come back here again.
It's been a couple of years since my last dining experience at Sino. I thought I'd give it a try. Granted, it was Valentines evening, but it was painfully clear that the venue wasn't staffed to support the Friday night dinner and party crowd. Blasting music ruined the dining experience, the reception staff are rude and acting like they are doing the customers a favor. They must have taken a page from United Airlines. Food was ok, but was served cold and there was no follow up from the waiter other than flagging him down so we could escape the deafening music.
Amazing as always
A slow Thursday? In Santana Row? Weird. Lots of open tables and not busy wait staff. Our waiter kept checking on us, which was a little weird. Our food was brought out really fast, we barely finished an appetizer before entrees showed up. The appetizer was great. The entrees were disappointing. Kumquat chicken was dry, tough. Was it freezer burned (?).
I am a regular weekly customer who has been there twice since the new menu was released. Comments thus far are: (1) PUT THE TUNA TARTAR BACK ON THE MENU. It’s amazing I can’t imagine why it was removed. (2) put the pork back in the Brussels. They’re very much missing something without that flavor. Thanks I will continue to comment as we try more things
Thank you for the feedback! We are always doing our best to refine and improve our offerings and practices, so feedback like this is critical for us. We look forward to your next visit and hope you enjoy some of our new menu items - Please let us know what you think!
Love Sino. Love the food and great atmosphere to hang, mingle, and have a few drinks!
Thank you for the review! We are so excited to hear that we could be a consistent place to fulfill your dining needs and we look forward to seeing you again soon.
Service was flawless, great server, left a generous gratuity for her. The food was a letdown. The kitchen was ridiculously slow; the bbq pork buns that used to be a favourite are now disgusting sickly sweet (no more glazed browned tops, now they have an ill-matched sugar crust that everyone at the table scraped off), the lobster potstickers were missing their dipping sauce (ripoff!), and the previously adorable beignets are now completely different— bloated, oversized, and tasted like they'd been fried in old oil that left a bitter aftertaste. What a huge disappointment. The service truly saved an otherwise dissatisfying experience. Would recommend the server, but not the meal. Also, the credit card system went down, adding to an over-long stay. :(
Thank you for the review! Although we are pleased to hear that your server provided you with excellent service, we'd like to apologize for the quality of the food you received and for our system failure and will be passing these matters along to our team for improvements. We hope you'll give us another chance to win you over in the future.
20 minute wait even though we had a reservation. 15 minutes after we sat down until waiter asked us to take drink/food order. Food at best was mediocre Chinese. Definitely not worth a return trip. Waiter was very friendly though so nothing against him at all.
Early dinner at 6pm. By 7pm it was packed and a very festive vibe. Lots of noise. Go early if you want quiet.
Service was slow at first but picked up and ended well.
Thank you for stopping by! We're pleased to hear that your experience ended well and hope you'll visit us again soon. We recommend coming in on a weekday for a more relaxed dinner, as we usually have a live DJ playing in our lounge on weekend nights.
You should update menu & pricing
Thank you for stopping by! We appreciate your feedback and we're currently working on releasing a new and improved menu very soon.
Sino Restuarant & Lounge is the perfect place to take on a date or to hang out with family and friends. We met up with some old friends the other day and spent a lot of time eating and talking and enjoying each other's company. Sino was the perfect place because you can eat family-style, where you may order many different dishes so you can get a taste of a lot of different things. Think Dim Sum or Tapas-style. The food tastes great. Every dish we had was so delicious. And the service was phenomenal. We had made reservations and inadvertently showed up earlier. They didn't bat an eye. They sat us in a place that we preferred and were just so extremely nice and attentive. The decor and surroundings are quite nice, too.
I highly recommend Sino Restaurant & Lounge. It's the perfect place for any event or just to go out and have a nice meal.
Thank you for your review! We're so excited to hear that you had such a pleasant dining experience with us. We appreciate your business and look forward to serving you again soon.
Sino is one of my favorite restaurants in the South Bay. Excellent food and service! Chicken lollipops are great!
Thank you for the review! We appreciate your business and look forward to your next visit.
Very disappointed with the overall experience! They had no veggies from the menu (How do you not have any PRODUCE on a SATURDAY night. Our seating was horrible (Right in the middle and a pathway and they put a chair at the end to accommodate 7 people) What we had was great but seems that from previous experience the overall ambiance, food and service has diminished. Not how I planned to celebrate my birthday at what used to be one of my favorite spots!
Was told that I got the last Mai Tai cocktail before the bar was out of rum--it was undrinkable. Made from a mix (no natural fruit juices) and missing dark rum float, if there was rum at all. Bar seemed to be low on spirits since most cocktails were crossed off the waitress' menu. Better to stick to beverages the bar cannot screw up, although beer selection was basically the same that you can order at the AMC movie theater nearby. Serving of pork ribs was generous but flavors in all of the dishes were meh.
Not my first time as usual service was good.
Thanks for stopping by! We appreciate your business and look forward to serving you again soon.
Service too slow. Seated us roughly 30 minutes after our reservation time. getting a table took forever and server was not avaILABLE FOR 15 MINUTES AFTER SEATING
Thank you for your review. We apologize for the delay in service you experienced and we have passed it along to our team. We hope you'll give us another shot to win you over sometime!
Wanted to like this place but the service was astonishingly bad. We had the wrong food delivered to our table not once but 3 (!!) times. They completely forgot our main course (two meat dishes) and were bewildered when we told them so - even suggesting that we might be mistaken. I don’t know how a restaurant could be run so poorly.
class environment to have a new twist on dimsum. wife and i celebrated 5th anniversary and all of our guests really enjoyed the restaurant!
Thank you for the review! We're so pleased to hear that you and your guests had a pleasant experience celebrating your special day with us and we hope you'll visit our restaurant again soon.
Dining room very nice ambience. Service friendly but infrequent. Music got loud from bar after 6pm.
Thank you for the review! We appreciate your business and look forward to your next visit.
Everything is perfect except music is bit too loud and lights a bit too dark.
Thank you for stopping by! While we're excited to hear that you had a pleasant visit with us, we'd like to apologize for the noise and dim lightning. We want all of our guests to enjoy their experience at our restaurant, so if this is an issue please let a manager know in the future.
Thank you for stopping by! We'd like to apologize if your recent experience was anything less than outstanding. We hope you'll give us another shot to win you over sometime.
Amazing ambiance & food. Service was slow, but that was to be expected as this was NYE. But, overall, it was a very nice dining experience. Definitely going back there again.
Thank you for celebrating with us! We appreciate your understanding of the slight lapse in service during our busy holiday hours but we're so excited to hear that you enjoyed your experience overall. We look forward to your next visit!
We made reservations for 5 on NYE. They were clearly short staffed. It took over half an hour to place an order. Drinks took over 45 minutes. Will not be returning again. Good was mediocre.
great food and excellent atmosphere but service was very slow for a Monday evening. They never came around to refill our water glasses and never gave my spouse a glass. Waitress kept pushing the shared menus when we each wanted our own dish. Finally had to get the manager to resolve this. No big deal but really untrained staff.
Thank you for the review. We're sorry to hear this lapse in customer service occurred, and we have passed it along to our team. We are actively working training our staff to provide a more positive experience for our guests and we hope you'll give us another chance to make up for your most recent experience.
Food was pricey but very good and service staff were very helpful and polite, however we didn’t see them much- we waited at least 10 minutes to be greeted once seated, and then another 10 for waters. During the meal only saw our server once and had to flag her down for a water refill. Maybe we caught them on an off night? That was our only complaint.
Thank you for stopping by! While we are pleased to hear that you enjoyed our dishes, we would like to apologize that this lapse in service occurred. We are actively working training our staff to provide a more positive experience for our guests and we hope you'll give us another chance to make up for your most recent experience.
Amazing food! Okay Service from waitress but busboys had more follow up
Thank you for dining with us! We're so pleased to hear that you enjoyed your visit at our restaurant and we hope to see you again soon.
Service was awful they said they didn’t have my reservation and I had to show them proof that I made the reservation! The hostess girls are very rude and have 0 customer service.... really bad attitude which unfortunate! The food was Amazing!!!
Thank you for bringing this matter to our attention - We can assure you this incident falls well below our service standards. We will be looking into this matter and making the proper corrective action to ensure this never happens again. We hope you'll give us another chance in the future to make up for it.
Thanks for stopping by! We hope you enjoyed celebrating the holidays with us and that you'll visit us again soon.
It can get loud. Service was spotty. We had to ask to have the glass of water refilled as well as serving utensils for the apps, entree’s and for the chili oil, mustard and soy sauce that we requested
Overall the food was very good but it did not offset the lack of service. Thus the lower star rating.
Thank you for stopping by! Though we are excited to hear that you enjoyed our food, we're sorry to hear this lapse in customer service occurred, and we have passed it along to our team. We hope you'll visit us again sometime.
Music was too loud. You could barely have a conversation. Service was terrible. We made reservations but they didn’t reserve a table. We were three people and seated at a much larger table for five or six after a 15 minute wait. The appetizer we ordered wasn’t available, the alternative we ordered never came. Two of three entrees arrived together but the third one arrived fifteen minutes later. The waiters were walking around with food clueless about who ordered what. Twice we were brought food we didn’t order and we saw them with our order walking around not knowing which table to take it to.
Real good food. Excellent recommendations from server. All dishes super tasty. Can’t wait to return.
Thank you for the review! We're so pleased to hear you enjoyed our food and we can't wait to serve you again!
Nice to try once but I think that would be enough for the experience
Thank you for the review! We hope you'll give us another chance and visit us again to try some of our other offerings.
Excellent food and great atmosphere!
Thanks for the review! We're glad you think so, and we hope you'll visit us again soon!
Lipstick stains on multiple cups. Gave us something we didn’t order, then charged us for it saying we ate it anyways (ordered multiple dumplings so we couldn’t pinpoint one was the incorrect one). Overpriced food.
It was a bit noisy for a first date. But we both enjoyed our time. Good food and drinks.
Thanks for stopping by! We're so honored you chose our restaurant to take your date to and we're glad you enjoyed yourselves. We hope you'll visit us again soon!
Had some time to kill before catching a flight, so headed to Santana Row. The 4 of us sampled several different dishes. All were very good
We ordered the shrimp and lobster potstickers which we have had in the past and liked. The shrimp and lobster filling was tasty, but the food was cold.
Thank you for stopping in! We greatly value your feedback and are working hard to provide a better experience for our guests. We hope you'll visit us again sometime and give us another chance to win you over.
30 year high school Reunion