Sino Restaurant & Lounge
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It's good place to hang out with friends but it was little warm inside and noisy.
My girlfriends and I - four of us - had a nice lunch on Saturday at Sino. They accommodated our request to sit outside and we only had to wait 20 minutes past our reservation time. Good food and such beautiful weather so the ambience was great. The server was not well acquainted with bar liquors so I'd say they need to train their people on pretty common summer drinks like spritzers. One of us ordered an Aperol with Prosecco spritzer and when we were told the bar didn't have "apple" whatever, we tried Campari and then we were told they didn't have Campari either. So, either the bar needs to order these common summer liquors or the server needs training.
After ordering, it took a long while to receive our meal. When we finally received it, one of the dishes was way over cooked and difficult to chew. We sent it back and received a new one
Great place to meet up for casual drinks or business dinners. Food is great, but service could improve.
Great. A bit noisy with r-rated background music specifically the (n) word. Making it less suitable for families.
Went to Sino for my friend’s birthday. Great food and great service!
First time taking my girlfriend to this restaurant. Service was poor and the security initially would not let me in if I didn’t show my ID. Had to explain we had reservations and that I was over 21.
Noise level was too loud!!!!!!!
Really poor service
Too long to get the food. We had order be vegetarian as well as meat - only meat came first while half the part waited and then the other half order came after meat order finished
A food was missed / just poor service / hard to track down the waiter even for water refill
Had a special graduation lunch planned for my son’s high school graduation - didn’t go as well as we liked due to poor service
Service was very poor. After taking the orders the server disappeared. Later all items were brought at the same time by another server, when we had expected to serve the soup first, then the main course. She did not check back on how the food was and how we are doing. After dinner, it took for ever to get the bill to pay, took again a while to finish payment. The restaurant was not busy when we were there.
Service was poor. Food’s ok. Good venue for meeting friends
Very disappointed! Took Mom there for mother’s day. It was NOT busy... yet this is the worst in service I have ever received! A bit too loud... wait staff extremely inattentive... had to wait to order or get service for upwards of 10 mins each time... even had to wait 10 mins to get her attention to get our check & longer to actually get it! Asked for a serving spoon after we finally got our food... took another 10 mins! Like their food... Love straits... but don’t see myself going back again! Awful bathrooms too.
Dim sum is always great in the past the dinner wasn’t very good. However with new chef the dinners are outstanding
Was not impressed. My daughter found hair in our food. We would've left but didn't want to make a scene.
The food are delicious and the customer service is great
Although reservations were made a long time ago, we were being given a table in the back room that is quite dingy. After telling the hostess, they made us wait in the front for a lkng time taking others that didn't have reservations and offering decent tables to them. The food was good but service was mediocre. We had oirdered dumplings for appetizers and previously we always got sauces along with it. This time there were no sauces and by the time sauces were brought, dumplings were cold!
One of my go to spots!!! Love it! Always great service, food, drinks, music.
The appetizers came quickly but they took more than an hour to bring in the main course. During this time, several tables who ordered their food after us got their food. Either the server forgot about the order or there was a mix up in the kitchen, because the server was very confused when we inquired about the food again.
Worst experience at Sino ever. Been going there since they opened. Took our server 30 minutes to take our drink order and it was downhill from that point
The food was expensive but the quantity of garlic noodles was really less for the price charged.
This was my second time visiting and it did not disappoint at all! The food was phenomenal. Seven of us ladies and every one of us ranted and raved how delicious every item was. We ordered family style and got to try lots of different dishes that way. I was craving the food the next day. The vibe is so fun, lively and upbeat. Love the lighting and the service was great too! I will absolutely be back!!!!
Pretty average food - stodgy dim sum was particularly disappointing - and very low, uncomfortable tables, but a good atmosphere and lovely staff.
Dining was very good and so is the food. Only one thing, the music inside was very loud. It was hard to have a conversation. Besides that everything was great
The hostess tried to call us over to our table by waving her hand and moving her head..not by calling our name which annoyed me. I am not a college buddy, I am a paying customer please address me as such. Secondly we arrive at the table and she gives us one menu, when we asked for a second menu, she responded sorry we don't have anymore. How can you run out of menus? The restaurant wasn't even busy.. Thirdly my husband asked for a drink off the cocktail menu, to be told they ran out of the alcohol that was in the cocktail he wanted..?? Seriously? Not a good experience. Will not be rushing back here.
For the record, I’ve been here years ago and it was better. This time, we get there and they seat us at a table where there is a lot of traffic going by. That would have been ok, but the table was very wobbly. I see some vacant booths around us so I go ask the person that seated us to move us to a booth. She says no. I didn’t reserve a booth. I didn’t know I needed to. I told her my table was very wobbly. She says she will seat me at a new table. I go back to my table and wait. No one comes except my very nice waitress. My girlfriend says let’s just eat. We do. Food was fine. Waitress was attentive. We just had to make sure our food didn’t wobble off the table.
My friends and I always enjoy the food and service at Sino! However, on this particular visit, our service and attention from our server Marissa were sub-par. The runners who brought our food were good and timely, but we kept having to look/wait for Marissa to ask for more water or order something else from the menu. She seemed to rely on the runners to balance out her lack of attention, as she would often walk by our table without checking to see if we were ok. We would have liked to order more, but she didn’t seem interested in offering that to us. We will still come back to Sino eventually, and hopefully we’ll get a better server.
The food was great, the service and ear-splitting music not so much. We had a reservation, but the too-cool-to-care hostess and wait staff made us wait quite a while to get food. The volume on the music made the meal a screaming match-- seriously guys, it's ok to be loud in the bar, but turn it down in the restaurant.
Staff is very friendly. Server was very attentive. Food was good.
One of our favorites in Santana Row. Love this place.
THERE WAS 6 IN OUR PARTY, WE SAT IN THE BAR AREA FOR LUNCH AND DANIEL WAS OUR WAITER, HE WAS GREAT. VERY FRIENDLY AND HELPFUL. HE MADE OUR EXPERIENCE VERY PLEASANT.
This restaurant used to be hip and nice with great nights for a weekend and fantastic food. Off late, the food quality is terrible. The mushroom dumpling we ate was delish other than that everything was less than average. Also, this is a place where you see skimpy clothes and a different kind of a crowd, don't understand why they don't put a board 18 or above because off late families with kids are coming in and its kinda weird.
So good this server and the hostess were the best. The food was so good also. The only thing that wasn’t good was we couldn’t split the check But hopefully they’ll change that soon and up having to pay everything
This is my favorite restaurant in Santana Row. It's pricey, but the food and service are impeccable.
Surprisingly uncroweded for lunch, very quiet, did not expect that! Food was terrific, service wa excellent.
Been going here since they first opened. Haven’t been in about 6 months perhaps chefs have changed.
Went for dim sum, shrimp and chive pan fried is half the size it use to be and was over cooked.
The service was good but at the end she forgot our dessert, not very professional.
The hostess was great and we got the table we requested.
I hit they get the food situation fixed.
Sit in the back booths if you want to be able to have a conversation with people at your table.
It’s usually very good maybe just a bad day this time but they should be consistent
First visit, loved this place! Great atmosphere, quality food and overall a lovely place for dinner.
We spent $40 for two glasses of wine and two Stella beers, which seemed a bit high. Check with tax and fair wage surcharge came to over $100 for the two of us - again, a bit high with us just ordering three of your lower priced items. But food good and do was service.
Not really family friendly and its super dark, which made me think it wasn't clean.