Shu - Acapulco

4.6
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114 Reviews
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MXN500 and over
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Japanese
SHU Acapulco ofrece a los comensales una experiencia culinaria excepcional característica de Restaurantes Suntory, el ambiente y decoración que se vive obliga a la reunión con amigos, parejas y familiares. SHU cuenta con una arquitectura, diseño y concepto moderno, lujoso y con mucho glamour; áreas de restaurante y bar hacen disfrutar al máximo los 5 sentidos. El platillo principal es el teppanyaki pero los nuevos platillos de fusión japonesa-internacional hacen de SHU Acapulco, un lugar para disfrutar en compañia de familiares y amigos, celebrar ocasiones especiales y disfrutar de un ambiente unico
What 114 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.7
service
4.4
ambience
4.3
value
Noise · Moderate
90% of people would recommend it to a friend
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A
Alberto
New York Area
3 reviews
Dined on March 15, 2020
Overall4food5service4ambience5

TODO MUY BIEN LAS MANITAS DE CANGREJO EXCELENTES EL SERVICIO COMO SIEMPRE MUY BIEN

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GC
vipGC1957
Las Vegas
19 reviews
Dined on March 14, 2020
Overall5food5service5ambience4

Es con mucho el mejor lugar de Acapulco ! Todo EXCELENTE

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MM
MoisesM
New York Area
4 reviews
Dined on March 8, 2020
Overall5food5service5ambience5

super buen lugar es muy recomendable y el trato es maravilloso es mi favorito por mucho de este tipo

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PG
vipPeterG
Acapulco
3 reviews
Dined on February 25, 2020
Overall3food5service5ambience5

1) Food is very good and good quality,
2) place is extremely overpriced specially drinks, to pay 19'000 mexican pesos for a bottle of mexican wine-the cheapest on the list- is just an exageration.
3) The arquitecture is great, but it is very loud. When we were there only three tepanyaki tables were occupied and nonetheless the cook could not hear us, and we could not hear him as well. Personnel does not speak English! the view from Tepanyaki tables is towards the garage of the shopping center!
4) We are glad we finally could get a table, as they always claim to be fully booked! however as I said before there were only 3 tepanyaki tables occupied; but for the same quality food and nicer ambiance and noise level we will keep going to Suntory in Costera Acapulco.

N
Naty
Monterrey
1 review
Dined on February 24, 2020
Overall5food5service4ambience5

La comida y el servicio fueron excelentes, el valet parking dejó mucho que desear, nos hizo ir nosotros mismos por el coche.
Tuvieron un detalle muy bonito con nosotros llevándonos al final un postre con la nota: feliz aniversario. Muchas gracias!

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OT
OpenTable Diner
Atlanta
6 reviews
Dined on February 7, 2020
Overall1food2service2ambience1

Restaurant was empty. $110 usd for a sushi roll, edamame, 7 nigiri and a dish of tepanyaki. The roll had a shrimp tempura that tasted like if it was fried in old cook oil. It was a bland meal overall, not worth $110 at all. Skip, there are many other options in this mall.

OT
OpenTable Diner
Acapulco
11 reviews
Dined on January 30, 2020
Overall5food5service5ambience5

Muy bueno siempre

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A
Alejandro
Vancouver
3 reviews
Dined on January 26, 2020
Overall5food5service5ambience5

Excelente atención del chef Mario en el Tepanyaki.

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P
vipPaulina
Las Vegas
50 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Deliciosa la comida y el servicio increíble

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R
Rafiqui
Mexico City
9 reviews
Dined on October 26, 2019
Overall5food5service5ambience5

Excelente lugar pero ahora si los precios muy elevados

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OT
OpenTable Diner
Mexico City
1 review
Dined on September 15, 2019
Overall5food5service5ambience5

Solo no respetaron mi petición especial de acceso para silla de ruedas
Aunque se resolvió en el momento
No es grato saber que no ponen atención a los detalles

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OT
OpenTable Diner
San Diego
2 reviews
Dined on September 15, 2019
Overall5food5service5ambience5

Cumpleaños

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M
Monimari
1 review
Dined on September 15, 2019
Overall5food5service5ambience5

Muchas gracias por su atención y exente servicio del chef de parrilla Miguel.

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OT
OpenTable Diner
Mexico City
1 review
Dined on August 31, 2019
Overall4food4service4ambience4

Aniversario

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g
vipginas
Orange County
7 reviews
Dined on August 15, 2019
Overall4food4service4ambience5

Celebrating a birthday, staff was friendly and made the bday celebration special

a
asez
Mexico City
1 review
Dined on August 11, 2019
Overall5food5service5ambience5

todo de excelencia, muy recomendable la comida, el ambiente agradable , la decoración de lo mejor con unas fuentes que escurren por muros y cristales

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SB
vipStephanieB
Mexico City
4 reviews
Dined on August 11, 2019
Overall3food2service1ambience3

We are more than 30 years customers and this experience in Shu Acapulco was awful. Bad and slow service. Hope they improve

G
Guerabrin
New York Area
9 reviews
Dined on August 11, 2019
Overall5food5service5ambience5

Excelente servicio y la comida siempre de primera

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P
vipPaquin
New York Area
19 reviews
Dined on August 10, 2019
Overall5food5service5ambience5

Muy buena atención

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G
Gerovingian
Mexico City
16 reviews
Dined on August 1, 2019
Overall5food5service5ambience5

Excelente como siempre!... Comida exquisita, súper servicio!... sobre todo de Elvis en el teppan...

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J
vipJavier
Mexico City
1 review
Dined on July 25, 2019
Overall4food5service5ambience5

Confusión del Restaurant a la hora de llegar y nos hicieron esperar 12 minutos adicionales. Compensaron con algunas bebidas y botanas de cortesía. Muy buena atención del Gerente.

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OT
vipOpenTable Diner
Mexico City
2 reviews
Dined on July 15, 2019
Overall5food5service5ambience5

Todo estuvo perfecto, como siempre.
La única observación que tengo es que las sillas de bebé están muy sucias, dan asco, deberían de tener más cuidado con la presentación del mobiliario.

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OT
vipOpenTable Diner
Chicago
4 reviews
Dined on July 12, 2019
Overall5food5service5ambience5

Muy buena comida y atención.

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SR
vipSusanaRB
Acapulco
26 reviews
Dined on July 9, 2019
Overall5food5service5ambience5

Muy rico!!!

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M
Mich
Acapulco
2 reviews
Dined on July 7, 2019
Overall5food5service5ambience5

Comida deliciosa, excelente atención y servicio. Súper recomendable.

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OT
OpenTable Diner
1 review
Dined on July 6, 2019
Overall5food5service5ambience5

Excelente como siempre

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OT
vipOpenTable Diner
Mexico City
5 reviews
Dined on July 4, 2019
Overall5food5service5ambience5

Amamos el Shu!

I’m sure is the best in Acapulco !!

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OpenTable Diner
Chicago
1 review
Dined on June 24, 2019
Overall5food5service5ambience4

La comida fue deliciosa
El servicio y la atención fue excelente
Lo negativo es que había moscas
Nos explicaron que era debido a la épocas de lluvias pero para un restaurante de este nivel es Inaceptable!!!

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OT
vipOpenTable Diner
Mexico City
7 reviews
Dined on June 14, 2019
Overall5food5service5ambience5

Todo muy bien! La comida deliciosa y el servicio muy bueno
Nos dieron mesa a pesar de haber llegado tarde

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GC
vipGC1957
Las Vegas
20 reviews
Dined on June 1, 2019
Overall5food5service5ambience4

TODO EXTRAORDINARIO ! Desde la recepcion, la mesa, el servicio, la comida y las bebidas.

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A
Alinka
New York Area
4 reviews
Dined on May 25, 2019
Overall5food2service5ambience5

Las porciones del yakimeshi no son las adecuadas cuando es un grupo grande pedimos 7 y solo alcanzo para servir 6 y a medias los tazones no estaban ni a la mitad no se qué criterio usen para las porciones pero me parece muy poco lo q sirven

Sin embargo en otra mesa pidieron una orden ya preparada y el tazón se desbordaba

No me parece congruente su forma de servir

Muchas gracias

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OT
OpenTable Diner
New York Area
2 reviews
Dined on May 10, 2019
Overall5food5service5ambience5

Excelente comida y servicio

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CA
CARCASFLO
1 review
Dined on April 28, 2019
Overall5food5service5ambience5

MUY BUEN SERVICIO EN GENERAL Y LA ATENCION DE RESERVACION MUY COMODA Y PRACTICA

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MC
MoisesC
Mexico City
9 reviews
Dined on April 14, 2019
Overall5food5service5ambience5

Agradable muy rico y muy buena atención

Shu - Acapulco
Responded on April 17, 2019

Muchas gracias por su reseña, es un placer atenderle. Lo esperamos pronto. saludos cordiales.

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C
vipCananogm
Mexico City
14 reviews
Dined on April 5, 2019
Overall5food5service5ambience4

Excelente calidad siempre

Shu - Acapulco
Responded on April 11, 2019

Muchas gracias por su preferencia, lo esperamos pronto. saludos.

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1
187senna187
Mexico City
2 reviews
Dined on March 30, 2019
Overall4food1service5ambience5

tres personas comieron el mismo sushi y están muy enfermos en hospital

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L
vipLucy
Guadalajara
10 reviews
Dined on March 24, 2019
Overall4food4service4ambience3

Estuvo bien, solo no excepcional. Sobretodo por el costo, soy cliente frecuente del Suntory y pensé que iba a ser similar. O sea todos fueron amables pero nada espectacular.

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OT
OpenTable Diner
Mexico City
3 reviews
Dined on March 18, 2019
Overall5food4service5ambience5

Great lunch experience... Lovely...

N
Nanichi
1 review
Dined on March 14, 2019
Overall5food5service5ambience5

Excelente ojalá mantengan la calidad, lo mejor es el sashimi de atún

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C
vipCarfool
New York Area
37 reviews
Dined on March 12, 2019
Overall4food3service3ambience4

I have always liked the restaurants of Grupo Suntory. The SHU of Acapulco was one of my favorites, not only for the place and the attention, but specifically for the food. However, on my last visit, I was surprised to see some huge TVs next to the tables of Tepanyaki completely breaking the harmony of the place (the architect must be foaming at the mouth), however, what surprised me is that never before I had waiters literally "pushing" expensive dishes... It was really annoying.. i.e "I recommend crab legs" I rather recommend the "prime ", the tequila "Dobel Super duper reserve is a much better choice", etc. etc.... Everything I asked for was always questioned with something more expensive. Too bad... Suntory has always been sold by its quality so they can not fall into that game of pushing the most expensive dishes. Anyway, the food was not extraordinary as usual (the clams were so so) but still it is one of my favorite restaurants.

FAQs

Shu - Acapulco offers takeout which you can order by calling the restaurant at 744 462 2001.

Shu - Acapulco is rated 4.6 stars by 114 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.