Shell Shack - Plano

Shell Shack - Plano reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jden

   Dallas1 review

   4.0

   Dined on April 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The MVP combo wasn’t spectacular the crab was so whimpy and the shrimp was dehydrated! Granted it was national crawfish day but I would have been better off just doing the sale on crawfish! Service was great Naomi was nice, service was extremely slow but that was to be expected given the crowd.
   

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2. N

   Nikki

   Dallas1 review

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience. The restaurant had specials on crawfish and I had reservations. They won’t seated us and if we wanted a table, we had to wait an hour for a table. Not sure the whole point of having reservations. We had a long drive and drove there for nothing.
   

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3. K

   Ken

   Dallas2 reviews

   4.0

   Dined on April 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was National Crawfish Day, and the place was absolutely packed with people. Sure, I'm glad I got my reservations. The wait time was about 1-2 hours. It did seem the place was understaffed for a busy day like this. While the waiters/waitresses were running table-to-table, it was taking too much time to get drinks and food. The food was good, but they just need to staff properly for a day like this.
   

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4. K

   Kevin

   Dallas1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Charged a premium for crab that was overcooked. They offer a military discount. Waitress said should be full ticket but manager only did one entree. Said only what I ate. Appetizers don’t count was told. On a $350 table that I was paying for he gave me $15 Just say you don’t do military discounts instead of being cheap with it.
   

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5. M

   Mike

   Washington DC2 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best gumbo I’ve ever had outside of New Orleans non-tourist traps.
   

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6. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was in training but did an amazing job with a table of 10.... her trainer was awesome as well!! Food was great, Annie was great and trainer even greater!!! Thanks for making my 40th Birthday great!!!💜
   

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7. B

   Bryan

   San Antonio1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great seafood experience with very good service and nice selection of apps, main dishes, desserts, and drinks in a nice simple environment at a very good price. Thanks for a dinner experience!
   

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8. J

   Jennifer

   Dallas2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   The food was subpar and overcooked and not worth the price. Abbey, our server, was amazing though!
   

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9. V

   Victor

   Dallas1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I’d say it was great as the real value of a restaurant lies in the quality of food being served. The service was poor and the ambience was pretty standard. I’d definitely go back of the food or order take out based off of the service quality. Their cocktails were also pretty decent. If I’d ordered takeout, I would have rated them 5 stars. This is especially as the crawfish seasoning hit the spot and nothing on their MVP plate was a miss. That corn was divine and the alligator and taco sides were pretty good. I did think the taco tortillas were too thin though but in all, their food is definitely a 5/5.
   

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10. c

    charity

    Dallas13 reviews

    5.0

    Dined on December 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were sat immediately upon arriving. Our server was amazing! He was attentive and answered our questions. It was delicious!
    

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