ShadowRock

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1. CR

   CheyanneR

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   overall3food2service4ambience4

   It was okay, the igloo dining was a cool feature to be able to eat outdoors while being warm. The food was okay but portion sizes were small for the cost. Overall I would not eat here again but it was a cool one time experience.

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2. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food4service5ambience5

   So much fun. Nice to go early And get daytime and night time pics both. Food was very good and service by Mick was great. It’s just what we were looking for. Would just say to dress super Warm just in case. Igloos have a small space heater but wasn’t warm enough to take my jacket off. Still a blast! And great date night.

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3. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined on January 10, 2023

   overall2food2service2ambience4

   Over cooked steak 2x

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4. OT

   OpenTable Diner

   Exclusive

   5 reviews

   vip
   5.0

   5 reviews

   Dined on January 8, 2023

   overall5food4service5ambience5

   We came here for our anniversary and had such an amazing experience ! Our waitress was attentive and kind.

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5. LR

   LynneR

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on January 5, 2023

   overall5food5service5ambience5

   It was absolutely magical. Amazing food and service combined with the lights made our experience our favorite while here in Sedona

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6. CN

   ChuckN

   Phoenix

   11 reviews

   4.0

   11 reviews

   Dined on January 1, 2023

   overall4food3service5ambience4

   New Years Eve dinner was good…seems like a great place, would’ve liked to see more options on menu.

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7. d

   djshaffer

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on January 1, 2023

   overall2food2service4ambience4

   Convenient to eat in the hotel, but not worth the money. We had a reservation and were promptly seated. We didn't book an igloo but they seated us in one. We were surprised that only the four course special menu was offered. When we booked our reservation it didn't say anything about their regular menu not being available. There was also an automatic gratuity on the bill, which isn't typical for a party of 4 and was not disclosed in our reservation or when we were seated. The special menu seemed like it would be good but was disappointing and not worth $120 per person. The crab cakes had an off taste. The lobster bisque had good flavor but wasn't warm when it was served. The salmon was overcooked and very dry. The corn risotto served with the salmon was crunchy and tasted like raw heavy cream. The filets were prepared fine, slightly over but not horrible, but the red wine reduction was not properly reduced and tasted like straight up raw wine. When we asked for butter for the lobster tails, we were brought a half stick of cold butter... we actually couldn't stop laughing because we've never seen cold butter served with a lobster tail. The lobster tails looked like the ones that cheap grocery stores would clearance for $10 so I guess they weren't worthy of melter butter. Our server was friendly so that was a plus. We look at it as we paid $500 for the igloo seating, not for the food.

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8. OT

   OpenTable Diner

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on December 31, 2022

   overall3food2service4ambience5

   Drinks and service were good! Food was ok but was overpriced for what you were given. Ordered steak medium rare but came out well done and burnt. Would go back for drinks but not dinner.

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9. ET

   ElisaT

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on December 31, 2022

   overall3food2service5ambience5

   We loved taking the kids to the globes and celebrate the holiday season. However the food fell short for the cost. Everything was decent beside the short ribs my husband and I ordered. The ribs were fatty and overcooked and the red wine reduction had no flavor. It was a nice experience besides the food.

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10. EK

    EKS022414

    Phoenix

    5 reviews

    5.0

    5 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    The intimacy of the igloo was warm and inviting! The amazing food coupled with the impeccable attentiveness in the customer service of the staff from phone calls, to seating to wait staff and management checking in on us (all in the rain with a smile by everyone) made for a very rewarding experience.

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11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 29, 2022

    overall1food1service2ambience4

    The food was cold , and they did not have a few items listed in the menu.

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12. JC

    JessicaC

    Kansas City

    1 review

    2.0

    1 review

    Dined on December 29, 2022

    overall2food3service1ambience3

    Our reservation was for the outdoor "igloo" dining a few days after Christmas, two adults and four children. Let me start off by saying that it was in a hotel where the outdoor area was just as advertised with beautiful firepits and live music. The weather was cooler, but our igloo had a small heater inside where the temp was perfect. The food was good. It was pricey, as I somewhat expected as it was located in a hotel and I figure that we were paying a little extra for the special outdoor winter wonderland atmosphere. As soon as I sat down and read the menu, I regretted not researching their food options better beforehand, as there weren't a lot of less expensive kid-friendly options. The short ribs and cheeseburger were both good. The soups and salads we ordered were just okay. I was extremely disappointed in the service. Our waiter came to the table to greet us the first time and took our drink orders. I ordered an Old Fashioned and my boyfriend ordered a pint of beer. The waiter tried to joke with us and said "oh, are you going to make me come back with a 2nd beer in a little bit or maybe you should order the larger size for just 90 cents more now?" He came back about 20 minutes later to deliver our drinks and take our food order. At that time, I ordered a second cocktail. The food ended up being delivered by kitchen staff members and then an entirely different person came to retrieve empty plates (who appeared to be in regular street clothes and didn't speak a word to us). I never received that second cocktail I ordered and we never saw our waiter again after he took our original food order. I had to ask the hostess up front for my check upon leaving and asked her to please make sure that my second cocktail didn't make it onto my bill, as it was never received. They did end up removing our beer and cocktail entirely for the lack of service, at least. I'm going to guess they were short staffed like most places these days.

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13. OT

    OpenTable Diner

    Richmond

    1 review

    3.0

    1 review

    Dined on December 28, 2022

    overall3food3service3ambience3

    Kinda disappointing for a reset restaurant. Very noisy with lots of kids . Meal was so so for two people to spend $200 on for a Caesar salad, short rib two coattails and bottle of wine. Expected a little higher end atmosphere and service literally people on sweat pants in the restaurant. Service was very slow took 1/2 hour to just get a drink and almost 2 hours for complete meal. Holiday weekend I know but restraint wasn’t packed . Having stayed at the resort i d recommend eating off site at many of Sedonas other offerings.

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14. TW

    TristanW

    1 review

    4.0

    1 review

    Dined on December 28, 2022

    overall4food4service4ambience4

    It was a fun experience with the kids to eat in a igloo. Very cute and nicely decorated. Food is kinda pricey for what you get. Not sure if we would do it again but glad we did!

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15. OT

    OpenTable Diner

    Hawaii

    1 review

    vip
    5.0

    1 review

    Dined on December 27, 2022

    overall5food4service5ambience5

    Family holiday

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16. OT

    OpenTable Diner

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined on December 26, 2022

    overall2food2service5ambience3

    The fixed menu for Christmas was a bit disappointing. It included dessert which was the worst I’ve ever had. We tried both and both we dry and very disappointing. How do you make a bad dessert for Christmas? Seemed like a imposition for my husband to get him prime rib medium well. For $300 dinner for two we should be able to get a few items customized. My scallops were very good but the purée with it was not. Salad was tasty. Appetizers were shrimp cakes which was basically two shrimp over avocado. Pretty basic. Won’t go back again especially as it was quite expensive. Server was great but informed us after the mean that gratuity was automatically included at 22% which was a bit unexpected. Drinks were good but again at $22 per cocktail they should be!

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17. OT

    OpenTable Diner

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    We had Christmas Eve dinner in an igloo at ShadowRock. The food was amazing & the service was wonderful!! All the igloos looked beautiful all lit up!✨ It was such a fun & memorable night!!

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18. MM

    MattM

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    The winter wonderland atmosphere and igloo for private dining surpassed our expectation. An enjoyable way to spend Christmas away from home. Lisa was our server and she did a great job. She was friendly and great at giving recommendations for menu items. We really appreciated her attentiveness and making us feel welcome. The food was outstanding. A fantastic, charming dining experience.

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19. d

    david

    Phoenix

    1 review

    4.0

    1 review

    Dined on December 21, 2022

    overall4food4service5ambience5

    My wife and I ate in one of the 4 person igloos. The experience was fantastic. Our waiter, Juan was very good. The boneless short ribs were very good. However the flatbread appetizer was more like pizza. The igloos are a great to have a memorable dinner.

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20. JJ

    JerseyJill

    Phoenix

    15 reviews

    vip
    5.0

    15 reviews

    Dined on December 21, 2022

    overall5food5service5ambience5

    We booked an igloo for a special birthday celebration. Everything was perfect. The igloo was a good temperature, considering it was in the 30’s outside. The server was very attentive. Two of us had the pork chops - probably the best Ive ever had! Two of us had the short rib -all plates were licked clean! This is consistent with other meals here as well. As locals, we will continue to bring our guests here, and add a couple visits for ourselves as well. The food and drinks are pricey, but you get what you pay for here.

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21. S

    Shellfish

    1 review

    2.0

    1 review

    Dined on December 18, 2022

    overall2food2service4ambience3

    The short ribs were terrible. 3 out of 5 of us got them, and when we notified our server (who was great) we did get one short rib plate taken off the bill. Still the bill was $250 for food that was sub-par. The bread and the drinks were good. The little space heaters used in the igloos were not adequate as we were still a little cold.

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22. OT

    OpenTable Diner

    Los Angeles

    1 review

    3.0

    1 review

    Dined on December 16, 2022

    overall3food4service3ambience3

    I made a reservation for the igloo. It smelled bad once we stepped inside and it was humid inside. The humidity was so bad that the water on the igloo kept dropping on our table and us. The waiter was great, for the most part, and food was good. However, it was a reservation for my sister’s bday. They they could have at least out happy birthday on the plate. They didn’t give us the chalet that we requested and they gave us complimentary drinks to make up for it. I was just hoping my sister could at least have had something birthday related brought out.

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23. EH

    EllynH

    Tampa

    3 reviews

    5.0

    3 reviews

    Dined on December 12, 2022

    overall5food5service2ambience5

    The food and atmosphere were great, server was kind of overwhelmed and rude

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24. HM

    HunterM

    1 review

    5.0

    1 review

    Dined on December 6, 2022

    overall5food4service5ambience5

    Over the last two years finding good service has become rare. When we first arrived, the sound of the fire pits and the peacefulness all around was tranquil to say the least. We were sat in a romantic igloo that was heated and decorated. Our server was a young women “Mark” who took many photos for us and happily answered all of our food and drink questions. She was very attentive and had a wonderful personality. The food was great although the meat could have used some more seasoning. We will definitely be back.

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25. TC

    TiaC

    1 review

    4.0

    1 review

    Dined on December 4, 2022

    overall4food4service5ambience5

    The ambience was delightful, the food was delicious and the service was excellent. The portions were small and the price was high. We went for the ambience and had a great time!

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26. FG

    FoodGal

    Los Angeles

    10 reviews

    vip
    2.0

    10 reviews

    Dined on December 3, 2022

    overall2food1service4ambience4

    Honestly, some of the worst hotel food I’ve ever had. Coconut shrimp is served cold with a large amount of arugula that has no dressing or seasoning. Burrata was low quality and served with tomatoes that were bitter. The grainy bread it came with was dry and hadn’t even been grilled or seasoned. The fries were clearly just thrown into the deep fryer from being frozen. The salmon was just ok. I expressed my displeasure to the hotel and was met with nothing. Disappointing as a diamond member. This was NOT a $200 meal. What a waste. Service was fine and the igloos are cute.

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27. FE

    FabEsquire

    Tallahassee

    77 reviews

    vip
    2.0

    77 reviews

    Dined on November 30, 2022

    overall2food1service3ambience5

    The igloo experience was fabulous. So cute and festive. Worth the experience. The service was excellent also. The food—was terrible. The flatbread was like a mircrowave pizza, and the entrees we ordered were equivalent to bad wedding food. We spent a small fortune for awful food. If you go for the Christmas/igloo experience—it’s wonderful. But go with the understanding that the food is horrible.

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28. MG

    MarthaG

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on November 27, 2022

    overall2food4service1ambience5

    The set up was super cute. The igloos stayed warm when closed and it was a winter wonderland. The food was decent. Unfortunately, the service was awful. We were here for our babymoon. The server was rude. She kept leaving the igloo door open (it’s 44 degrees outside). Not friendly at all, never refilled sodas, and BEFORE our dessert and coffee came out, delivered the check and waited at the table until we gave her a card. She added tip in automatically too…. (Not sure if standard for a party of 2…) after that , never checked in . This was only 1 hour into us being there when open table mentions having the igloos for up to 2 hours . We felt rushed and unwelcomed. Everyone else (outside of our server) was nice and friendly. However, when you spend over $200 (without alcohol) you expect better service, at the very least a friendly tone.

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29. JH

    JasonH

    Minneapolis

    1 review

    5.0

    1 review

    Dined on November 26, 2022

    overall5food5service5ambience5

    The igloos are highly recommended! Unique experience.

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30. Y

    Yngof5

    Baltimore

    51 reviews

    vip
    3.0

    51 reviews

    Dined on November 25, 2022

    overall3food3service4ambience3

    Food was just ok. Our waiter was good but forgot to return with things--was not busy. The pancakes seemed like frozen, microwaved type. We ordered from the menu. Did not do the buffet for this reason. This restaurant was convenient because it was in the Hilton, but if not being lazy, would go elsewhere.

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31. i

    iceman77

    Phoenix

    79 reviews

    vip
    4.0

    79 reviews

    Dined on November 25, 2022

    overall4food4service4ambience4

    Overpriced breakfast (not the buffet).

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32. AD

    AlisonD

    Seattle

    11 reviews

    vip
    2.0

    11 reviews

    Dined on November 24, 2022

    overall2food2service3ambience2

    $250 for thanksgiving buffet- two adults, one glass of wine, one cocktail, and one plate of food each, that included one slice of turkey. To be fair, we were already full and didn’t opt to go back for another plate. The sides were good. No breads which I found odd. Deserts didn’t seem freshly made. Turkey was a little dry. Service was fine apart from all staff being frazzled upon arrival. They weren’t ready and seating for everyone was delayed. Lots of empty tables. 20% automatic gratuity added and our server didn’t tell us or circle it on the receipt so I found that to be somewhat deceptive. All in all, it would have been fine, but given the cost for the value, would never eat at another “Hilton experience” again.

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33. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    3.0

    1 review

    Dined on November 24, 2022

    overall3food3service1ambience5

    Poor service and the food was typical hotel food.

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34. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food4service5ambience5

    Fun experience!!

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35. OT

    OpenTable Diner

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on November 17, 2022

    overall5food5service5ambience2

    Excellent experience in the outdoor winter chalet. Perfectly warm, great ambiance, food and service.

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36. D

    Dster1960

    Phoenix

    69 reviews

    vip
    3.0

    69 reviews

    Dined on November 16, 2022

    overall3food3service3ambience5

    Fairly good customer service. Very expensive for the food they serve. Other options in the area would better choices.

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37. JP

    JillianP

    Minneapolis

    3 reviews

    2.0

    3 reviews

    Dined on November 5, 2022

    overall2food1service1ambience4

    The food was very low quality and overpriced. Our service the same. We rarely saw our server. We had a reservation for inside and we were offered an outdoor igloo that happened to be available. Our server tried to tell us we would be charged $75/person minimum- even though we were just offered a seat out there. We said we’d rather go back inside where our initial reservation was. Then, the charge was waived. We didnt enjoy the food. The server was rarely there and didnt check back. The igloo was freezing. I would completely recommend going somewhere outside of the hotel. It was overall very disappointing

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38. MP

    MaryP

    Chicago

    66 reviews

    vip
    4.0

    66 reviews

    Dined on November 2, 2022

    overall4food4service4ambience4

    We had good service and above average food -- much better than a typical hotel restaurant. We both had the wedge salad.

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39. AM

    AmyM

    1 review

    3.0

    1 review

    Dined on October 31, 2022

    overall3food2service5ambience3

    We dined at ShadowRock on the first night of our stay at the Hilton. Yes, the restaurant is located in the same area as the breakfast room but it’s very convenient when you want to stay in for the night. The food and drinks were good, however the food portions are too small for the price. My husband and I both ordered the burrata “salad”. Here is the description “ Heirloom Tomato | Roasted Beets | Frisee | Turmeric | Infused Oil | Balsamic Reduction”. What we received was a ball of burrata, about 1/4 of a small beet, 2 cherry tomatoes cut in half and about 3 pieces of frisée leaves. Not sure how this qualifies as a salad. At $21 per “salad” I would’ve expected at least a handful of lettuce. I think this should have been under the appetizers and not listed as a salad. If you are hungry and want a good value go to the restaurants down the hill from the hotel. The front desk will even take you there in their golf cart.

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40. L

    Lesley67

    Phoenix

    23 reviews

    vip
    4.0

    23 reviews

    Dined on October 29, 2022

    overall4food5service5ambience4

    Very expensive. The food and service were good. When it was stated as a casual restaurant with $$, I expected less. We spent the same at Dahl and DiLuca.

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