Serra by Birreria
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Server was rude and abrupt and we saw him once.
Food was cold the first time it came out, and thankfully our busboy was attentive because otherwise we’d probably still be there trying to flag down a waiter. The decorations are beautiful, but it’s stupidly expensive and just not worth it.
I read the reviews saying the service and the food was terrible. However, it was okay, and the food itself was fine. But it was so noisy and so crowded. But I guess overall, it was a nice experience. I would recommend this place.
We had a 3:45 reservation - so not in the rush of meal time. And there was an empty table next to us - and yet we felt rushed.
We were going to order drinks and appetizers when we sat down because we were so hungry, then order the main course after apps arrived. Waitress told us the kitchen does not like to have 2 tickets for the same table. I have never heard of that.
Portions were very small. The wait staff cleared our plates extremely quickly - we definitely felt rushed. They were all extremely nice though.
Beautiful decor - but I would not recommend to anyone.
i had a friend in from out of town and wanted to take her to a nice lunch. we were seated in the hands-down worst 2 top in the restaurant-so close to a bus station that the bus boy and wait staff knocked my jacket off the back of my chair multiple times, plus clanking dirty dishes inches away. i was embarrassed that i brought my friend for a special lunch and the table was so unpleasant. somewhat of a saving grace was our sweet server who was heavy-handed with the wine pours
Food just ok...would like gluten free bread option to start. Wine list needs more choices in 40-50$ bottle range. A little overpriced at lunch, even for manhattan
So so wonderful!!
Really wasn’t anything that special. I really wish I could say otherwise. The decorations were nice but could have been better, it was EXTREMELY loud, and VERY hot. The fact that the place was packed, I had to shout to my friend, and I was sweating, made it really uncomfortable. On top of that, the food was extremely overpriced. Nothing we had was so special it was worth the up-charge for the seasonal decor. Really wanted to check out the Spring bar but I honestly don’t know if I’ll be coming back.
The waiters were really nice and the service pretty good
Good food, service a little slow, too much expensive...
Even if we had reserved a table we had to wait 40 minutes to get seated with no space left in the bar. The service was not good as a restaurant with those prices would have requested
Food was not a good value- you’re paying for the ambiance (which is very nice). Drinks are good but normal NY cocktail prices ($15-$20)
We had to wait 30min past our reservation to be seated
Ambiente lindo! Vale super a pena conhecer! Cardápio enxuto e comida maravilhosa!
Dining area is beautifully decorated with a winter theme. Service was attentive but allowed us time to enjoy each course. Waiter was helpful with wine and food selections. Apps, fried calamari & cheese were terrific & entrees were delicious. We had beet & goat cheese risotto and chicory salad with steak. Desserts looked appealing but we decided to visit one of the cafes on the first floor of the building
I would come back but would just do drinks and a meat and cheese platter. The service was underwhelming and for the hype there was zero personality. Service was terrible. Often we felt forgotten about and had to flag someone down. We had no fewer than three people introduce themselves as our waiter/waitress only to be ignored when we needed anything. They need someone to act as a HOST ...this just felt like we were in a very nicely decorated food court.
Our food and ambiance was amazing! We had an early seating reservation for 430, as a result our service was awful. We started with one server after waiting 10 minutes. By the time we ordered it was 20 minutes after that. Then another server came to us and told us he was taking over the first servers tables and asked if we needed anything. We received our second bottle of wine and were then informed we had a new server. Not a single person asked how the food was or checked on us during the meal portion. Our third server and final server came by to ask if we would like dessert and was cordial for the rest of our experience. Since our reservation was made and confirmed I would have assumed that a single server would have been all that was necessary. Would go back since the food was fantastic and ambiance was beautiful. Thank you for the amazing dinner
Food was blah, service was blah. Wouldn’t go back.
The atmosphere was great and the food was wonderful. We had to wait a little longer on our food than normal but we were talking and didn’t really notice. They gave us a discount on our bill because we had to wait. We didn’t ask for it but it was a wonderful gesture on their part! Great service! Would highly recommend visiting if in NYC!
The service was awful.
They didn’t have 2 of the dishes off the very small menu.
Special trip planned here as part of our NYC visit. Very disappointed. Decor was nicely done but numerous menu items were unavailable including all our first choices. Service was indifferent. Tables very crowded, private conversation impossible. Did not live up to expectations on any level.
The food took a long time to come and when I inquired about the food the waitress blamed the steak for taking awhile. I think overall the atmosphere is the only really wonderful thing about the restaurant. Over priced for the quality and service. Hindsight the waitress was good, just busy. Come here for the pretty photos!
Serra is a great restaurant for a delicious meal and fun night with friends. The decor is gorgeous and the menu diverse with many options. Highly recommend!
They were out of all of the housemaid craft Brews and then they were also out of other beer selections we wanted. Appetizer was good cheese and fruit board. We both ordered flat iron steak and my friend got hers way before I got mine. Had a couple signature cocktails they were not that great and they were $16
Such a cute restaurant! Great food, great atmosphere, and it makes great instagram photos!
Food was served cold, the place was nothing special. A big gimmick.
Such a cute spot!!! Food and service was great!
For the price and the 1.5 month wait to get a reservation, I would have expected better. The food was fine for a high value restaurant and the waiter never checked back in after the food came. The atmosphere can’t be beat during holiday time though!
Ambiance was nice but the service was terrible and made our overall experience overrated. Our server was inattentive at best-only came to our table to take our order (didn’t even get to order drinks until we’d been sat for 10min) and to deliver our food. We also weren’t given silverware/napkins til we had to ask another waiter after our appetizer was delivered.
Good for a holiday treat!
Highly recommend and totally looking forward to coming back in the spring for the spring version. Ambiance is one thing...the food was fantastic! As were the drinks. A fantastic time in NYC.
Loud and poor service. Food was def not worth the cost.
They were slow to seat us. We waited about 1/2 hour past our reservation time. We then had to wait quite a while for a waiter. We made up for it by ordering drinks and our food at the same time. Once we got beyond that everything was fine. The food was timed well. Most importantly, the food was very good start to finish. The atmosphere was very cool.
Chicken was overpowered by balsamic flavor as were vegetables. Waiter spoke so fast one could hardly understand him. Whole experience was so so given the wonderful restaurants we have been to.
Menu does not have good choices. Meals are expensive and you get very little. Very noisy. We were next to a server station and they were noisy and in our way while we were trying to eat.
The holiday theme was beautiful!!! I loved it. The food was really delicious as well.
The ambiance is simply stunning! It’s a magical place to be in the winter with the beautiful winter theme decorations. The service was outstanding. We loved the appetizers but a little disappointed with the pork chop that was so highly recommended. Super big and needed a sauce or something to accompany it. Just had a few pieces of endive. Drinks were fabulous. Would highly recommend and can’t wait to return.
Decor was pretty, but food was expensive and not that great. Service wasn’t great either. Probably more of a place to go for a drink rather than lunch or dinner.
A magical place perfect for the holidays. From the minute you stepped into the "winter wonderland" you felt welcomed. Fantastic and fast service with delicious food and drink. Plan a visit!!!!
Amazing decor, so beautiful for the holiday! It really was breathtaking, the cheese platter was also yummy!
Service was extremely slow, it was so loud you couldn't hear yourself think. The white truffle Risotto that was $45 was not worth a penny, extremely al dente and the white truffle had no flavor. I was incredible disappointed.