Serena Rooftop

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1. NC

   NicoleC

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food1service1ambience4

   This was by far the worst experience we had while in Miami! The view is pretty but that is where it stops and stops abruptly! Our waiter was extremely rude and I mean beyond rude, he had no knowledge of the menu and was put out seemingly to serve us dinner. The dinner arrived and it was bland and certainly didn’t make up for us having to deal with the terrible wait staff. There are great places to eat in south beach, visit any of them instead!!!!!!!

   Report
2. OT

   OpenTable Diner

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service4ambience5

   We came for a very late dinner around 10pm so our only option was to sit at the bar which was fine. Food was expensive but very good. Very neat place place with pretty ambiance and good service. Would return.

   Report
3. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food2service2ambience3

   The food was very average, pork taco was dry. Service was slow/the waiter stands around your table but doesn’t come check in on you.

   Report
4. OT

   OpenTable Diner

   New England

   3 reviews

   vip
   5.0

   3 reviews

   Dined on January 21, 2023

   overall5food5service5ambience5

   Great ambiance cute aesthetics and nice staff

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5. h

   heli

   Miami

   4 reviews

   5.0

   4 reviews

   Dined on January 21, 2023

   overall5food5service5ambience5

   Our server was great! food was incredible and drinks were refreshing!

   Report
6. MC

   MarieC

   1 review

   5.0

   1 review

   Dined on January 19, 2023

   overall5food5service5ambience5

   Octopus, brussels sprouts side, and mushroom quesadilla were all delicious--creative flavor combinations and nicely presented.

   Report
7. OT

   OpenTable Diner

   Columbus

   1 review

   vip
   3.0

   1 review

   Dined on January 15, 2023

   overall3food4service3ambience4

   The food and ambience were great. We went on a particularly chilly night, which isn’t always the case for Miami but I was very surprised to find they didn’t have any heat lamps.

   Report
8. OT

   OpenTable Diner

   New Orleans

   1 review

   4.0

   1 review

   Dined on January 14, 2023

   overall4food5service3ambience5

   Bus boys continually tried to pick-up our guacamole and chips and salsa after repeatedly telling them to leave it. It happened at least 5 times. The server also failed to put in our entree order.

   Report
9. OT

   OpenTable Diner

   Miami

   1 review

   vip
   1.0

   1 review

   Dined on January 8, 2023

   overall1food1service1ambience2

   Total tourist trap. Non authentic Mexican food, which tasted horrible, and terrible service. Not sure how this establishment still exists.

   Serena RooftopResponded on January 11, 2023Dear Guest, I would like to speak to you in more detail about your experience at Serena. We highly value your opinion and would like to invite you back to give us another shot at providing the experience you deserved. Sincerely, Carlos

   Report
10. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Gorgeous ambiance with super yummy authentic Mexican food at a surprisingly reasonable price. Def going back!

    Report
11. IC

    InaC

    London

    1 review

    4.0

    1 review

    Dined on December 20, 2022

    overall4food4service4ambience4

    Cosy atmosphere, great service and good food. We had some Guacamole, Quesadillas - Gringa pollo, Tacos beef, Enchiladas con pollo and Truffle mushrooms. Generous plates and everything tasted good, really good.

    Report
12. KH

    KatelynH

    Houston

    1 review

    5.0

    1 review

    Dined on December 16, 2022

    overall5food3service5ambience5

    Great! Limited menu but great vibe!

    Report
13. OT

    OpenTable Diner

    Fort Lauderdale

    2 reviews

    5.0

    2 reviews

    Dined on December 11, 2022

    overall5food5service5ambience5

    The ambience was great! Super nice vibe and of course a great photo spot for the ladies.

    Report
14. J

    Juli

    Miami

    4 reviews

    4.0

    4 reviews

    Dined on December 10, 2022

    overall4food2service3ambience4

    Nice place with great ambiance, they can do better in the food

    Report
15. JG

    JulieG

    Chicago

    4 reviews

    vip
    5.0

    4 reviews

    Dined on December 3, 2022

    overall5food5service4ambience4

    Serena Rooftop is a find! My husband and I were in for Basel Art Week and capped off our brief trip with a dinner there. Fantastic atmosphere, vibes and food! Service was at times a bit slow, but it was a busy time (Basel). Also, loud but it didn’t bother us. Definitely recommend!

    Report
16. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 1, 2022

    overall3food3service2ambience5

    Wrong food arrived table twice

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 30, 2022

    overall5food5service5ambience5

    It’s was all around a great experience with great customer service!

    Report
18. L

    Leonie

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on November 29, 2022

    overall5food5service5ambience5

    My favourite restaurant in South Beach

    Report
19. Z

    Zara

    Los Angeles

    1 review

    3.0

    1 review

    Dined on November 27, 2022

    overall3food1service1ambience3

    Had a reservation set up for lunch time, arrived and was informed only brunch is served on the weekends with no lunch option and zero vegan options available during brunch nor any form of alternative offered for vegan meals.

    Report
20. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 27, 2022

    overall5food5service5ambience5

    Estuvo deliciosa la comida y los cocteles Ambiente súper agradable

    Report
21. OT

    OpenTable Diner

    New York Area

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 25, 2022

    overall5food5service5ambience5

    Amazing food ! If you love oysters , I highly recommend! This was a cute vibe and ambience. Will definitely be returning. the rooftop area is def my favorite

    Report
22. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service3ambience3

    Good environment Good music Good food We had great time

    Report
23. IH

    IngridH

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on November 19, 2022

    overall5food4service4ambience5

    Good food, music was a bit too loud Had a good time

    Report
24. OT

    OpenTable Diner

    Los Angeles

    42 reviews

    vip
    2.0

    42 reviews

    Dined on November 17, 2022

    overall2food2service3ambience4

    We were very much looking forward to eating here, there are not a lot of rooftop restaurants on the beach. We were seated and the music was very loud. Since we were practically alone I asked if they could please lower the music and was told that they cannot. We asked for cocktails and I asked for mine with little sugar and someone else asked for his with less alcohol and were told that the drinks are premixed not made to order so no they couldn't do that either. We ordered food and it came out almost instantly - always a bad sign. When we ate the bad sign was confirmed. The food was dry, hard and reheated. The cauliflower was soggy and tasteless is was not a roasted caulflower but an overboiled one that is put under a broiler for a moment. All in all very poor meal.

    Report
25. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on November 15, 2022

    overall5food5service5ambience5

    Cibo ottimo , personale gentile e un bel tavolino fronte terrazza. Le fish tacos sono strepitose !

    Report
26. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on October 25, 2022

    overall5food5service5ambience5

    Amazing vibe , great food

    Report
27. JJ

    JJGR

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on October 18, 2022

    overall5food5service5ambience5

    A+ food, drinks and vibes. Always recommend to others

    Report
28. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on October 16, 2022

    overall5food5service5ambience5

    We loved Serena

    Report
29. KB

    KenyattaB

    Washington DC

    1 review

    3.0

    1 review

    Dined on October 16, 2022

    overall3food2service4ambience4

    Not a lot of options on the menu, was not offered an option of bottomless mimosas but the table beside me had that option. Chips, salsa and guacamole that was served was watery compared to other tables. They burnt my salmon sent it back but all they did was remake the salmon and microwaved the rest of my food which made my bread hard. This was for my bday and I coulda went somewhere else. Food was blah..

    Report
30. S

    Suga

    New York Area

    12 reviews

    4.0

    12 reviews

    Dined on October 15, 2022

    overall4food5service5ambience5

    I was disappointed that they moved my reservation from the rooftop to the como como restaurant without advising me (the second day). I got overly dressed for a rooftop experience to celebrate my birthday, to be shifted without notice. Other than that. The food and and service was very good.

    Report
31. OT

    OpenTable Diner

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on October 8, 2022

    overall5food5service5ambience5

    Food, drinks and service were all amazing. It started to rain while we were eating and our server immediately moved us somewhere with an umbrella and offered to get us new food. I have been here so many times and continue to come here because i love the ambiance of not just the restaurant but the entire hotel. Highly recommend this place!

    Report
32. SG

    SamuelG

    1 review

    3.0

    1 review

    Dined on September 19, 2022

    overall3food3service2ambience2

    We had a reservation for Serena but ended up at the Como Como restaurant because of the weather. The food was pretty good but the service was negligent and the restaurant itself was quite dirty. I don’t like leaving negative reviews but I was very unimpressed and disappointed that my last dinner in Miami was so lackluster.

    Report
33. OT

    OpenTable Diner

    Miami

    1 review

    3.0

    1 review

    Dined on September 16, 2022

    overall3food2service1ambience1

    Not what i expected we got moved to the restaurant downstairs.

    Report
34. K

    Kristin

    Orlando

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food4service5ambience5

    Loved the Cuban and the Mexican hot chocolate. Best we have had!! My carnitas tacos were alright.

    Report
35. JD

    JohnDJ

    San Diego

    4 reviews

    5.0

    4 reviews

    Dined on August 28, 2022

    overall5food5service5ambience5

    Edith was our server tonight and she was incredible. Very friendly, super happy, made a great recommendation and was a lot of fun. Thank you for yet another wonderful evening!

    Report
36. AM

    AriM

    1 review

    4.0

    1 review

    Dined on August 26, 2022

    overall4food2service4ambience5

    The fish tacos and baked clams were amazing. The pulled pork tacos however were dry. The food took a while to come out despite the fact that the place was relatively empty especially the guacamole. The drinks were delicious but a little on the weak side. Overall beautiful place. Very nice staff and would try again.

    Report
37. s

    simonee

    Fort Lauderdale

    136 reviews

    vip
    4.0

    136 reviews

    Dined on August 26, 2022

    overall4food4service5ambience5

    The setting on the rooftop is beautiful and our server, Andres, was awesome. There was a live DJ playing various types of music. Enjoyable, not too loud. It was quite busy for a Thursday so I would recommend a reservation. The food was well seasoned but the desserts were the highlight.

    Report
38. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on August 24, 2022

    overall5food5service5ambience5

    Food, service, drinks, atmosphere were just amazing. Deff a nice place for a date. If you god, deff try the high tea!! It’s a must. Thank me later.

    Serena RooftopResponded on August 27, 2022Dear Guest, Thank you so much for taking your precious time to provide such a wonderful review about your experience at Serena. It is fantastic to hear that you enjoyed your meal and glad we were able to meet your expectations while you were here. It is always rewarding to receive feedback like yours about our establishment. We hope to see you back soon! Regards, Carlos Lopez General Manager

    Report
39. m

    matt

    1 review

    2.0

    1 review

    Dined on August 24, 2022

    overall2food2service5ambience5

    Expensive items that aren’t really anything special. The food tasted fine for the most part, nothing extremely unique about the flavor profiles (I had the shrimp tostada which the waitress had recommended and the barbacoa entree). The drinks are astronomically priced. Drinks that are $18 that are more in the $8-$10 price range imo.

    Serena RooftopResponded on August 27, 2022Dear Matt, I would really like to speak to you in more detail about your experience at Serena. We highly value your opinion and would like to invite you back (with a credit of course!) to give us another shot at providing the experience you deserved. Thank you, Carlos Lopez General Manager

    Report
40. JM

    JamesM

    1 review

    5.0

    1 review

    Dined on August 23, 2022

    overall5food5service5ambience5

    Me and my family had a great time. The waitress was nice and beautiful just like everyone else. I will definitely go again next time I’m in Miami

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